Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to my door to offer pest-control services. I spent almost a half an hour with him, wherein he told me the price for the initial visit, and that covered the follow-up visit that had to be done within 45 days. I asked pointedly, will I be billed again, and he told me no. The follow-up visit was necessary to get the eggs and new insects, and therefore was covered by the payment he was requesting at the time.The service was performed and approximately 45 days later, they returned for the follow-up. They have since been billing me for this follow-up service, and demanding payment. I spoke to their customer service department, told them their salesman assured me I would not be billed, and they simply didn't acknowledge what their salesman told me. They had no explanation why their salesman told me something that doesn't seem to be true. They simply would not even discuss it. The ease with which they dismissed my complaint seems to say they do this on a regular basis. When I asked for a manager, the associate told me they would say exactly the same thing. Again, well practiced and done on a regular basis.Their salesman came to my door to offer a service that was mutually agreed upon, but their billing office is still harassing me. Their salesman's agreement with me was trashed and ignored. They are billing me when their salesman told me I would not be billed further.

  Business Response

  Date: 10/23/2023

  Hi *********,
  
  We greatly appreciate you sharing your feedback regarding your experience with our customer service team. It's deeply regrettable that you felt their response was dismissive. We hold our commitment to excellent customer service in high regard, and your feedback will be used to improve our processes.
  
  We understand that our customer service team operates based on the information contained in the notes and documents associated with each customer's account. This ensures consistency and accuracy in our interactions. During our investigation, we found that all established procedures were indeed followed, in line with the records on file.
  
  For clarity and transparency, we have attached a copy of the Service Agreement, which was thoroughly reviewed, signed, and promptly emailed to you for your reference. Additionally, we have included a copy of the Welcome text to which you responded with a "yes." These documents outline the billing for the egg cycle service, as well as other important details regarding your agreement.

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I am attaching the receipt that shows a $0.00 Account Balance. In their response, they still do not even acknowledge the fact that their salesmen lie. They are still ignoring that little detail. As you can see, they don't even address it. This is my complaint, and it is not being addressed.
  
  Regards,
  
  *********************************
  

  Business Response

  Date: 11/02/2023

  The receipt you provided dates to 7/19/23 when you paid your initial visit. We are not acknowledging the sales rep lying as we provided you with the documents that were reviewed and signed being in order. If you have any documents or recordings of any miscommunication, we can look into it further.

  Customer Answer

  Date: 11/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  When you sent the forms, the salesman was standing there telling me what was on it. With him standing over me, I felt rushed and didn’t read the fine print because, as I said, he was telling me what was on it. Your salesman came to my door and solicited me with a well rehearsed script. I believed him and now I’m being hounded for something I was ASSURED would not happen. You don’t address your salesman lying because it’s obviously commonplace for your company. Bad form, unethical. I specifically asked if I was going to be billed again, and he ASSURED me I would not. Lies. 
  
  Regards,
  
  *********************************
  

  Customer Answer

  Date: 11/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  When you sent the forms, the salesman was standing there telling me what was on it. With him standing over me, I felt rushed and didn’t read the fine print because, as I said, he was telling me what was on it. Your salesman came to my door and solicited me with a well rehearsed script. I believed him and now I’m being hounded for something I was ASSURED would not happen. You don’t address your salesman lying because it’s obviously commonplace for your company. Bad form, unethical. I specifically asked if I was going to be billed again, and he ASSURED me I would not. Lies. 
  
  Regards,
  
  *********************************
  

  Business Response

  Date: 12/18/2023

  Hi *********,
  
  We apologize if you felt rushed during the signup process. That is never our intention, as we have procedures in place to ensure that every new customer has sufficient time to review the agreement and plan. After signing up, we immediately emailed you a copy of the service agreement for further review. We do not have any notes on file of you reaching out with concerns about the agreement within your 3-day right period.

  Customer Answer

  Date: 12/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  They don’t have a permit to solicit in my town, so were here illegally in the first place. 
  They are not addressing my complaint at all. As you can see, they absolutely refuse to address a complaint of unethical business practices. How can a ‘customer service representative’ simply ignore a complaint, especially of unethical business practices? What is the customer service department doing, since they don’t address complaints? I have offered to pay for the service they told me I wouldn’t have to pay for, and am asking them to let that be the end of it. They refused my calls, refused to call me back, and refused to honor their salesman’s promises. I will pay for the service they provided, and I want them to be done, but they ‘refuse to address’ me or my complaint. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of april 24th, 2023, ****** and another sales person came knocking on my door about the service they provide. They were polite and nice asking for our business. My wife told them that we already have a company who treat our home instead of outside our property for years and she's not interested. My wife told ****** to please leave the property because of the Do not knock law and there's a sticker on the door. That same evening ****** stopped me in my driveway while coming home from work and explain the protocol and treatment Plans for the inside and outside of the property. Guess they were hanging around saying thr pther neighbors in the area has them as a pest control company. The price sounded good so I spoke to my wife about it and decided to sign up. They came to the house the following week the treat the inside Which we did not need. We need service on thr outside of our property because of the ticks and Mosquito. We've paid $158.87 in May for the 1st service. We reach out to ****** about our agreement, and was told it was the next treatment in July. The technician came out in July and said we was told the wrong information. The Tech told us that they're short staff and we're lucky he was there that morning. The technician told us that the sales person didn't provide all the detailed information and made it sound as if we were scammed. The work was not completed, the tech left. I called ****** again, was told they're short in staff to wait another month. Again we're waiting for sometime. We asked to cancel because they're short on staff and we're paying for service they never provide. We were told the wrong information than the contract. I was told to call the office. Office told me of a cancelation fee $320. I refused to pay the cancelation noticed and now I'm slapped with a collection noticed. As a homeowner, I'm stuck with a collection bill. That can ruin my perfect credit all because of a knock on my door. Please assist me. Thank you

  Business Response

  Date: 10/11/2023

  Hi *****,
  
  We genuinely regret the less than satisfactory experience you've had with our services. It's important to note that the Service Agreement does not include ticks and mosquitoes as covered pests. The balance of $319.88 on your account represents the annual commitment discount payback, as per the terms in the agreement, for the premature cancellation.
  
  Our top priority is ensuring customer satisfaction, and in light of this commitment, we have chosen to waive the remaining balance as a goodwill gesture. There are no additional charges, and we confirm that your account has been successfully closed.

  Customer Answer

  Date: 10/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aggressive door to door salesperson sold my wife a total pest control solution for $212 per year. They provided one treatment to exterior of house. My wife forgot that we already had a pest control service at the house. I cancelled Ecoshield and any future treatments. Ecoshield then "tried to charge" our credit card for an additional $212, which we had our bank decline this payment. Ecoshield stated "there is no penalty for early cancellation", however they will eliminate "the discount price" if we cancelled early- which essentially is a penalty. So they are charging additional $212- which already went to collection service. Very deceptive sales tactics stating no penalty but the price doubles if you cancel early.

  Business Response

  Date: 10/26/2023

  Thank you for your recent message. We have taken the time to thoroughly review your account, and we can confirm that the Service Agreement was not only reviewed but also signed, and a copy was promptly emailed to you for your records. This document outlines the specifics of our Quarterly Subscription Plan.

  
  

  At our company, customer satisfaction is our topmost priority. To demonstrate our commitment to your satisfaction, we have made the decision to waive the annual commitment discount payback of $212 as an act of goodwill towards you. Please rest assured that there are no additional charges, and your account is now officially closed.

  Customer Answer

  Date: 10/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ****
  

• Initial Complaint

  Date:08/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for quarterly service to have my yard and house sprayed for bugs. I fell into a difficult time with being a single mother and having my hours dropped at work. I called to cancel the service. The customer service was horrendous. The gentleman on the phone said he was going to help me - and I asked how and he said by lowering the price. I explained to him i didn't know how I would be able to afford that with fewer hours and kids to feed. He stated that I would be a fool not to take this deal and it is such a shame. He said he would have to charge met he $300 termination fee and I said he could help me out by not charging me that and he said he couldn't do that.

  Business Response

  Date: 09/19/2023

  Hi *****,

  We are sorry to hear about the recent financial obstacles. We reviewed the notes from the 8/24/23 call you had with one of our customer service reps and it looks like they offered a couple of resolutions that were denied. We offered to lower the price per visit moving forward and even half off the next visit, which wouldn't have been until the end of October and they were both denied. 

  We are more than happy to work with you, but you were just given a highly discounted initial visit in exchange to you agreeing to complete the Service Agreement you just signed ** for in July. 

  Customer Answer

  Date: 09/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  They are only willing to work with me if I continue to pay for a service over a period of time.  The only thing that would make me satisfied is for them to refund the $300.  If you are willing to decrease the amount of money for subsequent visits, it shows me that you are inflating the price in order to get more money instead of actually caring about the customer.  IT is a money making scheme.  This is an extenuating circumstance in a precarious time in the world that they are just looking to make a buck instead of work with the consumer. 
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 10/26/2023

  We are attaching the Service Agreement that outlines the initial service being heavily discounted as the consumer agreed to an annual service plan with us. As outlined, we only ask for the discount back if they cancel prematurely.

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales representative came up while doing yard work, explained the company and told them not now, they did not take no for an answer and kept persueing, and lowered price to a resonable amount. I agreed to lower amount and tech showed up 19 minutes later to spray yard/foundation for quarterly pest control, and due to rain tech said they only sprayed alittle due to rain(half assed job). I called their corporate number and explained that they did a half assed job, admitted to it and I did not want them coming back on my property and just wanted to cancel my account and specifically asked if i would be charged considering they did not do proper job in first place. Was told by representative that I would not be charged and my account was canceled. Two hours later I was then charged and charged for double the amount told I would be paying, when calling back was told that they would not return my money even though service was not done properly. I also was never given a copy of contractand when I told them this, they continue to tell me it was emailed.

  Business Response

  Date: 09/20/2023

  Hi ***,

  Thank you for providing us with details of your experience. We reviewed the information we have on file and found that the invoice matched the price agreed upon. We've attached a copy of the Service Agreement, which outlines the initial service would be $139 plus tax. 

  When our team spoke to you on 8/24/23 regarding the partially completed initial service, a free follow up visit was offered to complete the initial service. Unfortunately, you denied the offer and insisted that we do not go back to your property.

  We listened to the call recording and confirmed that the initial visit charge was not offered to be waived, instead, the annual commitment discount chargeback for canceling prematurely would be waived. 

  Customer Answer

  Date: 09/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I know that was not the amount that was spoke to or agreed upon, and I was never provided a copy of said contract as stated by technician. I think they took my electronic signature off of the contract representative had me sign and put onto a different one. I absolutely am sure that the price was not at that amount, as I said that was more than I was willing to pay.

  Regards,
  ***********************

  Business Response

  Date: 10/23/2023

  We've attached a screenshot of the one and only Quarterly agreement that was reviewed and signed by the customer. The screenshot includes the date and time it was signed by the customer, as shown, there was no other document.

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I believe this is altered, I know that I turned down this price. Also, I was never provided any contract at all!
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 11/02/2023

  The consumer does not have any written quote that differs from what we have on file. The documentation on file matches the invoice the customer paid for their initial visit.

  Customer Answer

  Date: 11/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I was tokd that I would be provided said contract, was not provided said contract, I was told I would receive service, was told by technician that they did a half assed job due to it starting to rain without any offer to reschedule, and when I called up the customer service line, I was told I would not be charged and yet I was. I would have proof if the technician printed or emailed as stated and no such thing was done! 
  
  Regards,
  
  ***********************

  Business Response

  Date: 12/18/2023

  The Service Agreement was attached, which serves as the contract. You were informed about a complimentary follow-up visit intended to address any areas that may not have met the service standards. However, you declined the offer for a free follow-up.

• Initial Complaint

  Date:08/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and a rip off. They have deceitful business practices. They have you sign electronically for what you think is an initial service and one follow-up, then they plug in your initials for bi monthly visits and automatic payments, which does not show up on the initial form. Do not do business with this company, they have fraudulent business practices and the extermination did not get rid of ********. Total frauds! They are trying to charge me an extra $213.25. There have been so many complaints, a class action suit needs to be initiated to put these dishonest frauds out of business.

  Business Response

  Date: 09/07/2023

  Dear ******,
  
  I trust this message finds you well. I would like to extend our sincerest apologies for any misunderstanding that may have arisen concerning our services.
  
  Upon reviewing our sign-up process, we found that we presented and reviewed the one-page Service Agreement with you. We've taken the liberty to attach a copy of this Agreement for your reference. As outlined therein, our service is structured as a bi-monthly subscription plan rather than a one-time service.
  
  We genuinely regret any confusion that may have arisen regarding the nature of our services and understand that these may not have been aligned with your expectations. Customer satisfaction stands as our utmost priority, and as a gesture of goodwill, we are pleased to inform you that we have waived the $213.25 balance associated with the premature cancellation of the agreement. Please be assured that there are no other charges, and your account is now closed.
  
  Should you require any further clarification or have additional queries, please do not hesitate to reach out to us. Your satisfaction is of paramount importance to us, and we are committed to addressing any concerns you may have.
  
  Thank you for your understanding and for considering our services.

  Customer Answer

  Date: 09/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed at my home electronically Service Agreement for Pest Control (7/8/2023). Proper cancellation notice was given (7/11/2023) within required 3 business days' under 16 CFR Part ***. Continued calling and email continued after cancellation receipt acknowledgement (7/11/2023) to "finalize" my cancellation while no such requirement exists. Was afraid that they would try to charge me anyway (which proved a valid concern) so I blocked their company on my credit card to stop future transactions. I then received another email from them (8/8/2023) stating that i had a balance due on my account?! I am tired of them harrassing me after following, to the letter, their instructions for cancellation in the Service Agreement that i signed, and now am concerned that they are going to affect my credit due to an invalid debt that they have no right to collect.

  Business Response

  Date: 08/15/2023

  Hi *****,
  
  We appreciate your prompt response and for sharing the emails and details regarding your request. After carefully reviewing your account and the provided information, we understand that your cancellation request was submitted within the 3-day right-to-cancel period. We apologize for any confusion or oversight that led to the error in processing your request.
  
  In light of this, we want to assure you that the outstanding balance on your account has been waived. Your account is now closed, and you will not incur any further charges related to this matter.
  
  Once again, we apologize for any inconvenience this situation may have caused. If you have any further questions or require additional assistance, please don't hesitate to reach out. We value your feedback and your experience with us, and we're here to ensure a smooth resolution.

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied to about services provided. After the initial visit I noticed they did not do anything for fleas/ticks, that was the only thing I was signing up for and told it would be included at no additional price. Turns out that was a lie just to get me to sign up. When I emailed them about it, I was told that was part of the mosquito package which was not mentioned at all from the sales/solicitor. Do not do any business with this company, the do nothing but bait and switch scamming sales tactics.

  Business Response

  Date: 08/11/2023

  Hi *****,

  We greatly appreciate you sharing your concerns with us. We want to express our sincere apologies if there was any confusion regarding the pests covered by our ************ Services. It's important to us that our customers fully understand the scope of our services.
  
  For your convenience, we have attached a copy of the Service Agreement, which includes a detailed list of pests covered. We understand that your specific needs pertained to fleas and ticks, and as a gesture of goodwill, we have waived the annual commitment discount payback of $203.65 due to the premature cancellation.
  
  We apologize for any frustration this situation may have caused, and we hope this resolution helps alleviate any concerns you may have had. If you have any further questions or require assistance, please don't hesitate to reach out.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged for the initial service a month ago. The representative said they would be back in a month. What was not made clear is that I signed a contract for 24 months - I have no information on that via email or in paper form. It was also not disclosed that I would be charged another $200+ for the service today. That is over $400 in a month. They claim it has to do with the egg cycle. Thats not true ant eggs etc hatch all the time. I tried to cancel the service and they said they would have to charge me the full amount . Telling me what they had already charged me was a discount. That also was not disclosed. They come to your door to get you to sign up and dont disclose everything.

  Business Response

  Date: 08/10/2023

  Hi *********,

  I truly appreciate you taking the time to reach out to us with your concerns. Your feedback is incredibly important in our commitment to providing exceptional service and ensuring clear communication with our valued customers.
  
  Upon thorough review of our records, it is evident that the Service Agreement was indeed presented to you during the sign-up process. Our system indicates that the agreement was not only reviewed but also signed by you on the same day. Additionally, we promptly sent an email containing the agreement to your provided email address to ensure that you had ample time to review the terms and conditions.
  
  Furthermore, I would like to draw your attention to the text message we sent you on 7/8/23, which we have attached for your reference. Our intention was to ensure complete transparency about the terms of the agreement.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 7/31/2023 I received a treatment of my property, but was told originally by a salesman on Saturday 7/29/2023 that I would have my siding treated underneath to prevent flies from entering my home. No treatment was performed. In addition, I was told that the interior of my home would also be treated. When the service person treated my property, he told me that his sprayer was broken and he could not spray the interior of my home so he did not perform that treatment. I was not satisfied with the service overall and I opted to cancel my service with the company indefinitely. The salesman on Saturday 7/29 explained that I could cancel at any time. I submitted a cancellation request on Tuesday 8/1/2023 and received a response indicating that my cancellation is pending and that their customer care team will be in touch to finalize my cancellation. When I called the customer care team directly, a representative said that I should not worry and that I will not be charged going forward since my account is in cancellation status. She would not explain why she couldn't cancel my account other than that it is their policy to wait to hear back from a local rep. A local rep has not called them or myself and customer care never reached out to me via phone directly. I am not happy with the service and don't feel comfortable doing business with this company since something seems very suspicious in how I am unable to get anywhere with cancellation. When I spoke to customer care the rep confirmed that I am not going to be charged going forward. However, they will still not completely cancel my service.I paid the amount of $212.18 for treatment on Monday 7/31/2023. I do not want any refund since they performed service on that day. I just want to have my service completely cancelled and my account information including sensitive financial information completely removed from their records.Their name and number:EcoShield Pest Solutions Philadelphia East **************

  Business Response

  Date: 08/10/2023

  Hi ***,
  
  Thank you for taking the time to relay your feedback and experience with us. Upon reviewing our records, we found that you had a conversation with our Solutions department on August 8th, 2023. Following this interaction, you received an email confirming the closure of your account. We want to assure you that we take your feedback seriously and are committed to providing satisfactory solutions to our customers. Your account is closed and there is no balance.

  Customer Answer

  Date: 08/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************