Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield sales rep. came to my house in early late May 2023 to solicit business (pest control) and persisted until I gave him permission to do a preventative treatment. All of the details of that first visit are contained in the letter that I have included (uploaded) here. When the technician arrived in the first week of June, he said he was going to treat the perimeter of my house with granules and liquid. I watched out the window, and saw no activity. After about 30 minutes of watching, I went outside and found him sitting in his truck, apparently asleep. I rapped on the window; he waved and drove off. I walked the perimeter of the house and saw no evidence of treatment, either granular or liquid. Ecoshield already had my credit card and I was charged $148.21. I called the company and asked that a technician come back to do the job that I had paid for. I had to call several times. A technician finally came out about 10 days later and I was charged a second amount of $190.86. This time I found no evidence of perimeter treatment, but he sprayed an ant hill in front of me. However, the ant problem continued. I called their office to cancel any further treatments. They said I had to pay them $159.00 "to cancel the contract." I at no time signed a contract. When I agreed to the treatment in late May, the salesman had me sign his tablet (a blank screen with a sign box), I understood and was told that I was giving my permission to treat. No contract was mentioned. Since my last conversation with them, when I specifically told them I was cancelling, they have continued to harass me via text and e-mail (I don't answer the phone when they call). I sent them a long letter explaining why I do not intend to give them any money, and they ignored it, even when I followed up by sending a copy of that letter. I am a 79 year old widow on fixed income; they have perpetrated fraud, and I don't intend to give them a cent more.

  Business Response

  Date: 12/15/2023

  Hi *****,
  
  We want to extend our heartfelt apologies for any frustration you may have experienced during this process.
  
  Upon reviewing our records, it is evident that we returned to your property on 7/31/23 to perform a free touch-up service. We have documented that you personally authorized this service after it was completed.
  
  In an effort to demonstrate our commitment to customer satisfaction, we have made the decision to waive the remaining balance on your account as a goodwill gesture. Please rest assured that there are no additional charges, and your account has been successfully closed.

  Customer Answer

  Date: 12/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this company for 12 months of pest control with a satisfaction guaranteed. After 2 unsatisfactory services that I paid for, I cancelled service. They are now charging me a $212 cancellation fee. I have notified them that I will not be paying the fee as I was not satisfied and was offered no resolution to my dissatisfaction despite many calls until I refused payment of the fee.

  Business Response

  Date: 12/13/2023

  Hi ***,

  We are sorry to hear that you are still having pest activity. Upon reviewing your account, we did not find a request for a free in between touchup service.
  
  Please note that these complimentary in-between services are available to customers after they have completed the egg cycle service. We are keen to assist you further, but to better understand and address your specific concerns, could you kindly inform us of the pests you are still encountering?
  
  Your feedback is valuable, and we are committed to providing a solution to resolve the pest issues you are facing. If you have any additional details or questions, please feel free to share them with us. We are here to assist you in achieving a pest-free environment.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, despite my having a "no soliciting" sign on my front door, a salesman from ecoshield came to my side door. It had just so happened that I was thinking of hiring pest control and his salesmanship was very convincing. I was told it was 100% risk free, I could cancel any time, and that they'd spray for ticks and ********* bees in my yard/deck. Lo and behold, I was told when the person came to do the actual work that both of the primary reasons I wanted the service were not in fact included. I had the service done twice and found it to have absolutely no impact on the pests in my yard/house. I finally go to cancel and I'm shocked to find out that I was lied to again and there was a fee for the cancelation. Not only was the person I spoke to on the phone extremely rude and harsh, he hung up on me. I called back and someone else reduced the fee I owed but this is unacceptable. I was lied to by your sales team and my understanding is that is how they're trained. I would like the $106 fee for cancellation waived and a $50 credit back for the "treatments" that did absolutely nothing and harassment on the part of your call center. It is clear that this is not the first or last time this has happened.

  Business Response

  Date: 03/04/2024

  Hi *******,
  
  Thank you for bringing your concerns to our attention. After conducting a comprehensive review of your account, we confirm that all sign-up procedures were diligently followed.
  
  The Service Agreement, including its terms and conditions, was thoroughly reviewed with you, and you provided your signature indicating your understanding and agreement. Additionally, a copy of the agreement was promptly emailed to you for your reference.
  
  We understand that the Service Agreement outlines the pests covered and includes details about the annual commitment discount chargeback that would be applicable should you choose to cancel prematurely.
  
  Should you require further clarification or assistance, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and addressing any questions or concerns you may have.

  Customer Answer

  Date: 03/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20894443
  
  I am rejecting this response because: 

  On the page of your site there are countless claims that have highlighted the misleading and predatory practices of your sales representatives that do not allow time for reading the fine print in full before pressuring into signing. This is something your company has done multiple times and I request again that the remaining balance on the account be absolved due to these predatory and misleading tactics.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/14/2024

  Dear *******,
  
  We sincerely apologize for any discomfort or rush you may have experienced during the sign-up process. It's important to us that you feel fully informed and comfortable with all aspects of the agreement. As part of our commitment to transparency, we did review the agreement together in person, confirmed the 2-step verification via text with your acknowledgment, and also sent a copy of the agreement to your email for your thorough review.
  
  We understand that situations can sometimes feel overwhelming, and we want to assure you that we are here to address any concerns you might have. Upon reviewing our records, we did not find any communication from you within the 3-day period allocated for raising any concerns about the sign-up process or the service agreement.
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesmen was walking around my neighborhood and told me tjatbthwu actually do business with a couldp of the people.alomg my block. Have me the whole speel about all the money they were saving me with the deal thwy were offering. That if.i waited until afyer thw first 2 treatments (both costing $180 each) that i wouldn't be charged the cancelation fee of $245. I waited until after the second treatment to call to cancle *** the person on the phone said thay i had signed a contract (which i never recied a copy of) amd that he cant.go off of the promises made by the salesmen and that id have to pay. Thwy have been calling me twice.a day now for months. Now saying that its going to go to colections.

  Business Response

  Date: 12/06/2023

  Hi ******,
  
  We appreciate you taking the time to share your concern with us. We want to extend our sincerest apologies for any misunderstanding that may have occurred during the sign-up process.
  
  In an effort to address your concern and to ensure your satisfaction, we have decided to waive the $246.30 annual commitment discount payback as an act of goodwill. We want to make sure you have a positive experience with us.
  
  I want to assure you that there are no additional charges, and your account is now closed.

  Customer Answer

  Date: 12/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales person from Eco-shield pest solutions knocked on my door in May 2023. My ******** had every reason to believe was an opportunity to evaluate a onetime service for pest controls. I thought I was paying for their one time services using a Citibank credit card. We have never received a written contract or any information to an Eco-shield contract or an account number with either my name or my wife's name linked in any way to Eco-shield pest solutions Corporation for a further treatments or charges. Eco-shield pest solutions used some type of electronic note pad they fraudulently use to conduct their business & hide behind using corporate ********************** My dispute is multiple charges to my Citibank credit card $ ****** twice both in July 2023 & Oct. 2023 for a quarterly billing cycle my wife or I had or have no knowledge of or authorization for based on the previous information I have provided no written contract was ever mailed to my address or e-mail to help substantiate or evaluate my billing status that would coincide with the initial hidden salesmans lies & deception.

  Business Response

  Date: 11/15/2023

  Hi *******,

  Can you please provide us with the address associated with the account? We were unable to find anything in our system with the information provided.

  Customer Answer

  Date: 01/02/2024

  Eco-Shield already has my address. ******************., ********* ** *****.

  Business Response

  Date: 01/23/2024

  Hi *******,

  Please include the full address, you did not provide the house number.
  

  Customer Answer

  Date: 01/25/2024

  The street number is 13.
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/08/2024

  Hi *******,

  Attached is a copy of the annual Quarterly subscription service agreement that was reviewed and signed by ********. As part of our sign up process, a copy of the agreement was delivered to her email address, and as shown by our system the document was opened by her. Please let us know if you have any other concerns. 

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative of Ecoshield came to my door selling all-natural pest control. At this time I agreed to a service that was quarterly pest control. They said they could do the first service later that day and I agreed. I paid the initial amount and the person said they would have to come back after 30 days for some egg service. I asked if that service was included in the initial payment and the person agreed that it was included. They performed the service later that day and took only 10 minutes inside and ***** outside. 30 days later they called and said they would be out to perform the egg service. I agreed, set up the time and the person showed up. They left after ***** minutes and there was no issue. A few days later I saw they tried to do a quarterly service charge on my card. I thought this was odd as they had just done the quarterly service 30 days ago and I was already charged. Figured it was a mistake. A few days later I saw another attempt and I received a call about the past due balance. I told them there was no past due as I had paid the initial service 30 days ago. They argued that the egg service was to be charged the same as a quarterly service and I refused to pay as I was told the 30 day egg service was included in the initial payment. I got past around to some people and after refusing to pay and telling them I was told it was included I was offered a $30 discount off the $200 service. I refused and told them I wouldn't pay it and I didn't want to do business with a company that would lie about it and then demand payment. After a few of these calls I eventually was able to cancel the service and then was charged $200 early termination fee. I was called again demanding payment and went through all of it again, and told them I wouldn't pay. The person on the phone told me they wouldn't make me pay it, but would continue to harass me about it.Just received a late payment notice totaling $422.94. This is an unacceptable way to do business

  Business Response

  Date: 11/15/2023

  Hi *******,
  
  Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration caused by your recent experience. In order to address your concerns, we carefully reviewed your account.
  
  Our records indicate that both the Service Agreement and Welcome text confirmation were reviewed and approved by you. Both documents clearly outline that the ***** day egg cycle service would be a separate billable service. We understand the importance of providing a positive customer experience, and we want to assure you that we take your concerns seriously.
  
  We recognize that discrepancies can be challenging, and we are committed to finding a resolution that aligns with the documentation on file. If there are additional details or specific aspects you'd like us to revisit, please feel free to share them with us. Your satisfaction is important to us, and we appreciate your understanding as we work to address this matter.

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20775875
  
  I am rejecting this response because: They didn't offer any resolution. Only said I read the fine print and approved. What they didn't address is that their salesperson lied when they said it was included. So when they said it was a billable service I assumed from the person that sold me the plan that it meant it was billed with the first service that I paid for. Their tactics are wrong and deceitful which is why they put in the If you cancel early we'll charge you $200 more, because we know you'll be appalled by our practices and want to cancel.  

  The only acceptable resolution is for Ecoshield to clear my account and not contact me again after. Also to ensure that their salespersons are trained not to lie to sell their product.

  Oh and their opening line was that one of my neighbors had purchased the service...I talked to that neighbor before they sold their place and moved. They didn't purchase their service (another lie) and wouldn't have anyway as they were selling the house and had done their own pest care for years.  

  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/18/2023

  
  Hi *******,
  
  Due to the Service Agreement on file, which was signed, and receiving a second confirmation via text, we cannot waive the balance for the egg cycle service. All procedures were followed, and services were rendered as per the agreement.

  Customer Answer

  Date: 12/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20775875
  
  I am rejecting this response because: Your salesman lied and told me it was included. So your response is that you don't care what your salespeople are telling to the potential customers as long as they get the sale and then you can deal with it later. Doubling down on fine print and is a poor way to do business. For all potential customers this is not a business you want to use. As you can see by the long list of complaints for all types of reasons least of all their salespeople lying and then they will send you to collections for services and breaking an agreement even though they are a shading business and you don't want to continue with them. 
  Avoid this company!
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/29/2023

  Hi *******,

  Ensuring customer satisfaction is our highest priority. However, it is essential that both parties adhere to the agreed-upon terms of business. Attached, you will find the section of the service agreement that details the pricing for each service visit.
  As we've mentioned previously, our resolutions are based on the documentation and notes in our records. Upon review, it is clear that you were thoroughly informed about our services. Additionally, you responded to our 2-step text verification, confirming that everything was explained to you clearly and understood.
  

  Customer Answer

  Date: 01/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20775875
  
  I am rejecting this response because: And again not a single mention of your salespeople giving incorrect, false, and outright lying to get customers to sign up and then pocketing the $200 "dump the bad company" fee. 
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/16/2024

  Upon reviewing our records, we did not find any documentation indicating false information or miscommunication regarding your sign-up process.
  
  At our company, we prioritize transparency and ensure that our customers are fully informed about our terms and services. Our records indicate that you reviewed and signed the agreement without raising any concerns during the initial three-day period following sign-up.

  Customer Answer

  Date: 02/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20775875
  
  I am rejecting this response because: Your salespeople lying and giving false information is not going to be in your documentation. As *** said several times. And you keep ignoring. 
  Yes I should have read everything you sent to me. Also your salesperson should not be lying to your customers just to get the sale. The salesperson is an extension of your business and represented the services falsely. 
  That is why I have rejected it while you refuse to make any amends.  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 06/19/2024

  Dear *******,

  In our ongoing effort to provide excellent customer satisfaction, we have reviewed your case and decided to waive the $422.94 balance as a gesture of goodwill. While our documented procedures were followed, your satisfaction remains our utmost priority.
  
  Please allow 5-10 business days for the updated balance to be reflected. We hope this demonstrates our commitment to your satisfaction, and we apologize for any frustration this may have caused. There are no further charges, and your account is now closed.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield came to my house and put pressure on my wife to sign up. They gave specific names our our neighbors who signed up and highlighted we were getting a "group" deal. After investigating further we found out that none of our neighbors they mentioned ever signed up. We then canceled service on 8/28/23 and they continue to call and send us emails stating we owe them an additional $212 for a service performed after we had cancelled the original service. We are asking for a refund for our original service, as it was sold to us under false pretense and request that Ecoshield stop harassing my wife with emails and phone calls for a second service that never occurred.

  Business Response

  Date: 11/12/2023

  Hello,
  
  I appreciate your feedback, and I'd like to provide some clarification. The $212 balance on your account represents the annual commitment discount payback invoice for canceling the agreement prematurely. Unfortunately, we won't be able to refund the initial visit as services were signed off and rendered.
  
  In an effort to address your concerns and as an act of goodwill, we have decided to waive the $212 balance. Your account is now closed, and there are no other charges.
  
  If you have any further questions or require additional assistance, feel free to reach out.
  
  

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACCOUNT #******* ****************7/26/2023. Per the salesperson we were promised that Eco Shield (ES) would rid our patio and back yard of ants, rid our wasp problem, treat mosquitoes, and ticks. Initially, ES treated our patio and back yard for the above-mentioned problems. However, after 4 treatments for ants we still had ants. We also had 4 treatments to kill wasps, which did not work. After treatment number 4, the tech assured us that in both cases the ants and wasps would be killed. After wasp treatment #4 my wife was out front, she got stung by one of the wasps and suffered pain for a week. My wife also called your office to mention that no one ever came out to treat ticks or mosquitoes, The operator transferred us to Service Agreement, and we were told we were not covered under our contract. Question: If we were not covered, then why did Eco-Shield treat the problem during the initial visit? When discussing the total dollar amount for the service, we were told it would be $800 (4 treatments). It turns out it would be $1000. After unsuccessful treatments for wasps and ants, mosquitoes, and ticks we decided the treatments did not work. My wife eventually ended up purchasing wasp killer from *** ******** in Turnersville, and within one day the wasps were gone. When we called to cancel the contract, we were told that we would be charged $213.25. This comes after much frustration, not to mention that my wife got stung and was in pain for 1 week. I'm not sure where we are going with this, but to be charged a cancellation fee after all this may require legal consultation. We do not feel being charged an additional fee to cancel is justified.

  Customer Answer

  Date: 10/26/2023

  BBB,

  On October 26,2023 I was able to speak with Eco-Shield accounting department. They were very sympathetic to my concerns and they waived my cancellation fee and sent an email which verified the cancellation.

  Therefore, I wish to cancel my complaint as all issues have been resolved,

  Thank you,

  ***************************

  Business Response

  Date: 11/15/2023

  Hi *******,

  Thank you for providing us with your feedback. We are very sorry to hear your wife was stung and suffered pain for a week. We reviewed your account and found that one of our customer service representatives was able to assist you on 10/26/23. As previously mentioned the balance was waived and your account is closed. We again, apologize for what happened to your wife and any other inconvenience. 

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told by purchasing a contract I would have same day service if any issues arise. I had an emergency, called to scheduled service, was told i have to wait until the following week. When I asked to cancel the contract since they are not able to provide the services they promised, i was told i have to pay an additional $300. This would be an addition to the $421.88 I have already paid them for their service that did not do what they said it would do.

  Business Response

  Date: 11/02/2023

  Hi ******,

  According to account notes, we came out and serviced your home for a free touchup on 10/11/23. Have you still been having ant activity?

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield charges you for full services that were only partially rendered. When you reschedule for remaining service, they don’t show up. They are often late without notice or don’t show at all. They charge you for full amount and will not refund when partial or no services provided. Poor customer service. They will not refund for incomplete treatment.

  Business Response

  Date: 11/15/2023

  Hi ***,
  
  Thank you for sharing your feedback about your recent experience. I want to sincerely apologize for any frustration this may have caused. Our records indicate that we made an attempt to reschedule a free touchup for the interior, but it appears that it was denied. I understand that we had to cancel a previous appointment due to equipment issues, adding to the inconvenience.
  
  To express our sincere regret for any inconvenience caused, I'd like to offer a $50 credit. We genuinely value your business and want to ensure that we address any concerns you may have.
  
  If you have any further questions or if there's anything else we can do to make things right, please let us know. Your satisfaction is important to us, and we appreciate your understanding.