Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Anthropologie has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Anthropologie

  5000 S Broad St Phila, PA 19112-1402

• 

  Anthropologie

  37 N Lexington Ave Asheville, NC 28801

• 

  Anthropologie

  4151 Main at North Hills # 115 Raleigh, NC 27609

• 

  Anthropologie

  2905 E Skyline Dr Ste 203 Tucson, AZ 85718-3092

• 

  Anthropologie

  4400 Sharon Rd # P-02 Charlotte, NC 28211

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December ****** ordered wallpaper December 21 took to *** to be returned after probably 5 attempts at getting a return label from anthropology. They received the returned on 12/30 to anthropology Another call was placed 1/11 and they told me its being processed. Call back later. 1/15 I call again. They tell me I did not return all of it. (I did return all of it) There is a roll inside a roll of paper, just as they sent it to me. Its all there. I am told I will only get $127 back. I explain its all there. I am told they will look into it and to check in another 3-5 days. They are doing everything to make a return as difficult as possible . I am shocked that a national chain would practice business in that manner. I would like a full refund of $518 and an apology. According to their return policy, I did everything asked.

  Business Response

  Date: 01/23/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. The remaining refund has been processed to your original form of payment. Please allow 1-3 business days for the refund to reflect within your account. If you have any further concerns, feel free to reach out to us directly. 

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gray shirt on sale. It was either $17.98 or $17.97. Despite arriving at the store to pick it up before the deadline, the sales associate cancelled the order. I showed her that my card was charged and she argued that it was not. After multiple attempts to resolve the issue with Anthropologie I disputed the charge with *****. It looks like they may have disputed the wrong charge because the previous purchase was a similar price. If they looked at the screen shots and the orders it could have been resolved but they only communicate through not chat and email and my account has been frozen for a month. It looks like I was credited $17.98 on 1/1 but my account is frozen and it is impossible to get this resolved despite about ********************************************************************** credited charge and my account unfrozen. They need to actually resolve problems and not send emails that can't be replied to. It is quite honestly the worst ever customer service and all began with their error.

  Business Response

  Date: 01/23/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. The restriction has been removed off your account on 01/16/2025. If you have any further concerns, feel free to reach out to us directly. 

  Customer Answer

  Date: 01/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress and shoes in August. When the first shipment arrived (which was late) the dress was not included in the shipment. The dress arrived another 10 to 15 days later with a security tag. After multiple points of contact with customer service, I finally received a return label. I returned both items at this time I was refunded for the shoes only in October. I have yet to be refunded for the dress that I returned at the same time as the shoes. I have reached out no less than four times following this return to have this corrected. Each time the customer service agent shares that it is being sent for review and that I should see the return processed within three business days. I am beyond frustrated with the poor customer service I have received. My most recent customer service exchange, via text message, took over one hour. Following a promise that the issue would be resolved, I received an email that the period to contest the issue had closed.I am owed the cost of the dress, in anthropologies possession- $146.90.

  Business Response

  Date: 01/23/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. A refund of $146.16 was processed back to your original form of payment. Please allow 1-3 business days for the refund to reflect within your account. If you any further concerns, feel free to reach out to us directly. 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a return to the Anthropologie store and was not issued my refund back. Klarna is stating Anthropologie is not initiating the return. I have the receipt for proof. I also have a message from Klarna and an email from Anthropologie. Im just looking for my money back because I returned items and did everything correct on my end.

  Business Response

  Date: 01/23/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. We are able to confirm the refund of $430.94 was processed back to ****** on 1/16/25. If you have any further concerns, feel free to reach out to us directly. 

  Customer Answer

  Date: 01/23/2025

  
  
  Better Business Bureau:

  Very late response but yes I have finally received the money back in my account.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ****
  

  
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tables on Nov 29 2024. They arrived damaged so I promptly returned them following their instructions and with the labels provided. I have the receipt with tracking that confirms they received my return in mid Dec but they have yet to provide the promised refund.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry. After reviewing your order, we are able to confirm two refunds was processed out to your original form of payment. One was issued on 01/13/2025 and the other refund was processed on 01/14/2025. Please allow 1-3 business days for the refunds to reflect within your account. If you have any further concerns, feel free to reach out to us directly. 

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an incorrect item in my order (a different white sweater than ordered) and started claim process as soon as I opened the package on 12/27. The email told me they would get back to me within 72 hours, so I waited. There was another item I needed to return in the order and was holding off on that until they got back to me so that I could travel to *** one time. They failed to get back to me on their own timeline that they provided and a huge snow storm was coming so I took my other item in to ***.Finally, on 1/7, they get back to me telling me that they refunded me and I need to return the item or else they will charge me and Ill only be able to get merchandise credit. Now they are emailing me every other day to return the item when the roads around me are dangerous to drive on. I dont even have a printer so I also am going to have to find a place to print the label. They are the ones who sent me the wrong item. This was their mistake and they want to put a loyal customer in a dangerous driving situation to fix the mistake they made or else they are going to charge me for something I didnt order. Ive spent thousands with this brand just in the last year. You will not see another dime from me ever again.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. We completely understand that some of our customers are impacted by the natural disasters that are going on currently. We have extended the return window to 30 days. Also, a ********** code has been sent to your email via ***. The ********** code is a prepaid QR code that *** can use to print the label for you. If you have any further concerns, feel free to reach out to us directly.  

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my return under order number AN18250290. I meant to return the brown shoulder bucket bag SKU number ********. However, I accidentally attached the wrong return label to the returned package. I sent Anthropologie my Alo Yoga returns, and sent Alo Yoga my Anthropologie returns. Why didnt Anthropologie send me back the Alo Yoga item it received under shipment tracking number 1ZB8B9270313466385? What was sent to you isa navy blue, size small, Alo Yoga Accolade Hoodie with tags attached, priced at $138 before tax. I have been inquiring about the same issue since January 3rd. I have not received a definitive response from Anthropologie that this item will be sent back to me. Alo Yoga had sent the items back to me without ask, and not sure why its been such a difficult process with Anthropologie to do the same. Anthropologie has had possession since December 12, 2024. I have made several attempts to work with Anthropologies customer service agents without success.

  Business Response

  Date: 01/27/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry. A direct email has been sent to you directly from us. If you have any further concerns, feel free to reach out to us directly. 

  Customer Answer

  Date: 01/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22800271
  
  I am rejecting this response because Anthropolgies current practices do not proactively ensure merchandise is returned to the customer who inadvertently returned the wrong item.
  
  
  Regards,
  
  ***** **********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anthropologie <*********************************************************************************>Thu, Dec 12, 2024, 8:36AM to me Order Number: AP35285628 _______________________________________Order received, wrong/damaged the same day that claim was made. pictures were included in the claim of the damaged item received, all packaging and shipping label.Thu, Dec 19, 2024, 2:51PM - claim submitted via ****** website with confirmation email received for the following: BrMate 40 oz. Era Straw Tumbler Water Bottle Quantity: 2 Color: BLACK MOTIF Size: One Size $48.00 Reason: Item Missing _______________________________________Mon, Dec 30, 2024, 11:08 Urban Outfitters Support ************************* wrote:Hello *******, Thank you for reaching out! I hope this email finds you safe and well in these difficult times. We received a request for a lost package claim on December 19th, 2024. I apologize for the delay in delivery. However, ********** After further review of your tracking, it shows that it was delivered on December 19th, 2024. Please review tracking here . If this is correct no response is needed. If this is not correct, please contact us so we can further assist you. Stay safe and have a wonderful day.___________________________Rebecca *. ****** <***************************>Attachments Mon, Dec 30, 2024, 11:15AM to Urban Absolutely not. This is anything but resolved.I was sent ONE damaged bottle and three were ordered. The single bottle was sent in a polymailer with a label that said 6.18lbs which is entirely false.I have again included pictures of the garbage I was sent.I either need my money back IMMEDIATELY or my items resent. **********I again sent the pictures that were taken of the received/damaged items including all of the packaging, shipping label, etc.Thu, Jan 9, 11:19AM - email from anthro:Hello *******,Thanks for this information. Can you send us a photo that shows the damage you are referring to? We look forward to your response. Sincerely,****** Anthropologie

  Business Response

  Date: 01/14/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. A full refund has been processed out to your original form of payment. Please allow 1-3 business days for the refund to reflect within your account. If you have any further concerns, feel free to reach out to us directly. 

• Initial Complaint

  Date:01/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: AP35701098. This order was made online, delivered, and subsequently exchanged for a larger size. Anthropologie provided a return label online on 1/2/25. I shipped the package on the next day (1/3/2025) via ***. Tracking shows it was dropped off locally on 1/3/2025 and arrived in ******, ** on 1/5/2025 where it has been sitting for 5 days. This is despite the fact that the package destination in ***********, ** is less than 30 minutes away from this *** location where my package has been stagnant. During this time, I have spoken with 4 different Anthropologie customer service representatives, all of whom have done nothing to help the situation but tell me it takes 1-2 weeks for this process. My questions have included can I pay for the exchange item to be sent ASAP, can I pay for expedited shipping, can we find out why this package is sitting at a *** location that is literally *************************************** ***********, **. No answer except for it takes 1-2 weeks. The first rep did not even ask for my order number. The last 3 never clearly provided one answer relative to my specific questions. Never in my time as an Anthropologie customer has customer service been so incompetent, rigid, and absolutely unwilling to help. Generally, I have always had a pleasant experience. This has been the worst of all time. By the way, the package still has not been delivered and has been delayed - again - at the time of my complaint (1/10/25 at 3:30pm ET).

  Customer Answer

  Date: 01/13/2025

  Update from Friday 1/10/2025. It appears my package that I sent back to Anthropologie was received by a ****** at the ********************************** warehouse location on Friday, 1/10/2025. I have a proof of delivery receipt from *** if needed. Please note, I had also inquired about this package directly with ***. I received an email from *** customer service on Friday, 1/10/2025 at ****** ET with them confirming that the package had not been delivered at that time, and that it had been delayed again until end of day on 1/10/2025. I can also provide this email with timestamp if needed. However, the *** proof of delivery shows the package was delivered in the morning of 1/10/2025 (which was not true according to ***). I am now concerned this has been altered. At any rate, Anthropologie still has not confirmed that they have received my return from their end as of 1/13/2025 at 12:30pm ET. Upon looking at the Anthropologie order status using the order number, nothing has changed. On the shipping label for this return (provided by Anthropologie), there are 3 different lines where the order number is written along with a bar code to verify this return. Can someone please finish this job (either accept the return and send me the exchange item) or just refund my money please. 

  Business Response

  Date: 01/14/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry. To best assist you, please provide us with your order number. 

  Customer Answer

  Date: 01/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22795413
  
  I am rejecting this response because: Company asked for the order number when it was proved in the original complaint in the very 1st sentence. Here it is again Order number: AP35701098. Not sure why this was the response.
  
  
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 01/21/2025

  Thank you for responding. We have reviewed your recent inquiry and sincerely apologize. After reviewing your recent order #AP35701098, we are able to confirm the return was processed on 1/17/25 and the exchange order were shipped on 1/18/25. Your package is expecting to be delivered within 5-7 business days. If you have any further concerns, feel free to reach out to us directly. 

  Customer Answer

  Date: 01/22/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22795413
  
  I am rejecting this response because: Thank you for your response. According to the **** tracking from 1/18/2025, **** is still not in possession of this package as of 1/22/25. I am aware Monday was a federal holiday. However, I'd like to keep this open until the item is received as I have had continuous issues with this exchange. Unfortunately, customer service has not been of any assistance. 
  
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 01/23/2025

  Thank you for your response back! We completely understand how frustrating this can be. Your package is currently in transit to you with the latest update of 1/22/25 at 10:17pm EST. Please allow more time for the package to arrive. If you have any further concerns, feel free to reach out to us directly. 

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the exchange item as of today, 1/24/25.
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from Anthropologie on November 21, 2024. I kept one item (a long sleeved top), and returned the second item; a pair of suede boots. The cost, of the boots, was $290.00. I tracked the return. The item was returned to Anthropologie and received by them on December 5, 2024. After waiting for the refund to show up in my account, used to pay for the order, for a few weeks, I contacted them via Anthro Chat Box. I have attached parts of the chats. I was asked, twice, to give them 72 hours to process the refund, which I did. As of today, January 9, 2025, and after getting no satisfactory response to my request today, I am filing a complaint in order to be refunded $290.00, which is the cost of the boots I returned to Anthropologie.

  Business Response

  Date: 01/14/2025

  Thank you for reaching out to us! We have reviewed your recent inquiry and sincerely apologize. A refund was processed out to your original form of payment on 01/09/2025. Please allow 1-3 business days for the refund to reflect within your account. If you have any further concerns, feel free to reach out to us directly.