Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comcast Corporation has 926 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

• 

  Comcast Cable

  4008 N DuPont Hwy New Castle, DE 19720-6314

• 

  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

• 

  Comcast, Inc.

  2505 S Industrial Hwy Ann Arbor, MI 48104-6129

• 

  Comcast Corporation

  14909 N Beck Rd Plymouth, MI 48170-2411

Review Details

• Review fromEllie W

  Date: 06/04/2025

  1 star
  Do not go to Xfinity if you can avoid it! I have been forced to be part of Xfinity as part of my apartment's community plan. I already had a plan under 1000 Mbps because of a promotion and not having any other non fiber optic cable options in my area, but they required everyone to have 400 Mbps or lower to avoid fees. I made every effort to call my landlord and Xfinity, both of which told me I would have to wait for the Xfinity community number to be provided to me at the beginning of June. I waited, and then had to ask my apartment for the community phone number. When I called, they claimed I owed a $30 balance as a result of not removing add-ons before the end of May. This has not been the first time Xfinity has done similar tactics to take my money. Additionally, their Internet constantly drops and gives me problems, even when I apparently had 1000 Mbps. And because of transferring to community, I effectively pay more for less service, and lose the little bit of promotion (the Peacock subscription) that I somewhat liked. ************************.

• Review fromDevin K

  Date: 06/03/2025

  1 star
  After four hours, ten agents, and relentless documentation, I never got a solution, real apology, or compensation. Xfinitys system is built to wear customers down until they quit. I kept every receipt, every agent name, every broken promise. This isnt just customer service failureits corporate sabotage. If you value your sanity, your time, or your money, look elsewhere.

• Review fromfrank p

  Date: 06/03/2025

  1 star
  It has been 2 weeks since Xfinity promised to bury the line, miss dig marked and flagged my property and my neighbors 10 days ago. I have called Xfinity customer service 3 times. I am worried the neighbors dogs may chew the line or get strangled. I have called my attorney.I was told to keep precise records of dates and phone calls in case we have any issues with children or dogs be harmed by the cable laying across 2 properties. the xfinity tech who placed the new line stated it would be only 4-5 days before they would bury the line

• Review fromRegina R

  Date: 06/03/2025

  1 star
  How do I get a hold of the collections department? I was told that I had to make a payment by the end of the day today. This is the second part of a payment arrangement that I have made with this company. The first part I paid in full with zero problems. The second part was due today, it is currently 2 oclock, and they have shut my service off again. If the payment is due today, I should have until the end of the business day in order to make that payment. I spoke with ******* ( I believe) in collections department, she called me today at 1:15. I informed her that I was still working and needed to transfer the funds around in my account and that I would make the payment by the end of the day today. She was extremely rude and less than helpful. The calls are monitored and recorded and I hope to God that this company goes back and listens to this phone call because she was extremely rude and difficult to deal with. She cut my Wi-Fi off the second the phone call ended. I informed her that I would make the payment online as soon as I was finished working before the end of the day, before 5 PM. This is the second time Ive dealt with the same issue with this company. I am unable to get a hold of the collections department. I have been on the phone for over an hour today trying to get through to that department. There is nowhere online for me to make this payment. I honestly believe that the person I spoke to should be fired or demoted or at very least should be written up for her poor communication skills and horrible customer service skills. If any other company provided Internet to my home, I would switch so fast. Unfortunately, this is all I have at the moment in my area. I am trying to pay my bill that is in collections and Im unable to get a hold of anyone ever. Absolutely the worst company I have ever dealt with. That specific employee I spoke with today should be fired. I hope that somebody sees this and can call me from the collections department

• Review fromMark H

  Date: 06/02/2025

  1 star
  After 20 years as a customer I decided to try a fiber ******************** service provider due to xfinity not being able to provide the speed that I pay for, EVER. I kept xfinity for a brief time while I tried out the fiber network in case I wanted to go back. I waited till the next bill was due and paid it then terminated services AFTER I paid the bill. They informed me that I WAS DUE $70 dollars back for whatever reason. Wholly surprised I thanked them for their honesty in the refund. LOW AND BEHOLD an EARLY TERMINATION FEE was billed to me a few days later mitigating some of the refund I was due. I have not been on a contract term with them for YEARS, and now their butthurt is showing. I specifically asked them if there were any other fees due while completing the termination of services and they gave me a clear and resounding NO. This is a ******** company trying to get what pennies they can from them hemorrhaging customers with false ******************** speed promises. Completely pathetic.

• Review fromRita D

  Date: 05/31/2025

  1 star
  I moved into a senior community 2 1/2 years ago. Xfinity was my only option as the whole community must use it. Some time in the last year or so, I upgraded to get more channels. The additional cost has risen at least twice. I decided I didn't want to continue this additional expense and tried to remove it. Although it was very easy to sign up, removal has been impossible. Perhaps because they know they are dealing with a senior (87 year year old). Trying to get into my account, I was told the password was incorrect when it wasn't. I've talked to the tech person from my community and he informed me that many others have experienced this same problem with Xfinity.

• Review fromRyan W

  Date: 05/31/2025

  1 star
  They **** and they don't talk to their team. They keep harrowing me to pay bill even though ended my service with them

• Review fromRafael S

  Date: 05/30/2025

  1 star
  This is about Xfinity Store by Comcast, located at *************************************************** I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of days ago I already switched internet plans with a phone representative.A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26.I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

• Review fromDavid S

  Date: 05/30/2025

  1 star
  0 stars. Xfinity says that we used 200 gigabytes of data in 5 hours while we were asleep. This is clearly nonsense and impossible. They are lying. We have been observing our data usage diligently since the first time we saw what they claimed was a usage ****** It is ridiculous that they are able to engage in this fraudulent behavior without recourse in a market they have essentially monopolized. There is no other isp in our apartment complex.

• Review fromLisa J

  Date: 05/30/2025

  1 star
  Subject: Deeply Disappointed with Service Experience Platinum Member To Whom It May Concern,I am writing to express my extreme frustration after spending over three hours on the phone with your representativesnow over 3 hours and 40 minuteswithout a resolution. As a Platinum member, I expected a far higher standard of service. Instead, I was transferred between departments eight times, wasting my entire Friday afternoon after a long work ******* January, my Pearl ********** was removed without my knowledge, which has now compromised the functionality of my home security system. To add insult to injury, Ive been charged a $100 installation fee, which should never have been applied.Despite my efforts, Im still on hold while your team struggles to locate a technician. One of your representatives even admitted he could not get a response from the technical team. After several hours on the call, he finally reduced the fee from $100 to $60after repeatedly insisting that nothing could be done.The most unacceptable part of this ordeal occurred when I requested to speak to a supervisor. I was finally connected to Diego, who I could clearly hear laughing in the background with coworkersmocking my situation. This was deeply unprofessional, and I felt disrespected and dismissed after almost four hours on the phone.This has been the worst customer service experience Ive ever had with Xfinity. As a loyal Platinum member, I expected better. Unfortunately, this experience has shown me that my loyalty is not valued. I will be reporting this to the Better Business Bureau and beginning my search for a new service provider immediately.Sincerely,Platinum Member