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Business Profile

Internet Providers

Comcast Corporation

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Comcast Corporation has 926 locations, listed below.

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    Customer Review Ratings

    1.06/5 stars

    Average of 3,691 Customer Reviews

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    Review Details

    • Review fromDenise W

      Date: 07/08/2025

      1 star
      Worst customer service ever, billing problem not resolved. After several customer service chats, in ********* store they gave me the **************** number to call, billing is for TV and internet. I cancelled TV only internet charges are due. Employee at the store was very nice, he could not resolve my problem.
    • Review fromDouglas S

      Date: 07/07/2025

      1 star
      Comcast has consistently been a contender for the worst company in ******* for a decade or longer now. I do not understand why the United States allows companies to hold monopolized patches of coverage area in the way ISP's do. Personally I have never dealt with a "good" ISP however Comcast is certainly the worst and that is saying alot as spectrum is horrible as well. The company is only driven by greed and provide the bare minimum ok all accounts. If Satan had a business it'd be Comcast. 100% the worst company in ******* since it's creation. God help anyone with the misfortune of dealing with this evil company.
    • Review fromIsaac J

      Date: 07/06/2025

      1 star
      Creation of Duplicate Accounts: **********************'s system or representatives made an error by creating two separate accounts for me instead of managing your services under a single account. This immediately creates potential for billing errors, confusion, and mismanagement of your services.Failure to Eliminate an Account: Even after the error was discovered, Xfinity Mobile failed to properly eliminate the duplicate account. This demonstrates negligence and a lack of proper account management procedures. The existence of two accounts likely caused confusion in their billing system, leading to the false charge.Mishandling of Phone Trade-In:Failure to Credit Trade-In: Xfinity Mobile neglected to credit your account for the phone you traded in. This is a breach of their agreement with you and another example of their poor account management. This failure likely contributed to the incorrect balance on my account, further fueling the false charge issue.Abrupt Phone Line Suspension:Unwarranted Suspension: Xfinity Mobile abruptly suspended my phone line, likely due to the confusion caused by the duplicate accounts and the outstanding (but incorrect) balance. This action is drastic and demonstrates a lack of customer service and communication. Suspending a customer's service without proper notification and justification is unacceptable.Overall Poor Customer Experience:Escalating Confusion: Instead of taking responsibility for their errors and working to resolve the issues, Xfinity Mobile's actions have only escalated the confusion and frustration. Their inability to manage accounts properly, process trade-ins correctly. Neglectful Handling of the Situation: Xfinity Mobile has been neglectful in addressing these issues. They have not taken ownership of their mistakes, they have not proactively worked to resolve the problems, and they have not provided you with adequate support or communication.
    • Review fromMegan P

      Date: 07/06/2025

      1 star
      Horrible experience. Be aware, I had an order placed through their text app approved without my consent. They want to fill orders and mail equipment, nothing more. So many better options for internet than these goons.
    • Review fromGodfrey B

      Date: 07/06/2025

      1 star
      I had signed up for the free year of mobile service through the website. Not only was the promotion that I had signed up for not honored after two months, when I requested a refund I only received a partial payment in site credits. Absolutely not worth the headache.
    • Review fromJay W

      Date: 07/05/2025

      1 star
      Comcast/Xfinity:We have been experiencing significant issues with our Internet service since 2018. Despite over 150 visits from technicians and supervisors, the problems persist. In the past two weeks alone, Comcast has missed over 8 scheduled appointments to repair our yard box, which has not been functioning properly to deliver the 2 GIG speeds we have been billed for since 2018. The issue appears to stem from the ***** in our box, which remains unresolved. This situation is quite frustrating as no one seems able to assist us effectively. W urgently need a resolution for the yard box repair so that we can recieve proper Internet service moving forward. Additionally, we request a credit of $11,520 for services that have not been delivered since 2018 due to these ongoing issues. With that being said, we have been fraudulently billed for services that you are not capable of delivering. We would greatly appreciate any assistance you could provide before we consider escalating this matter to the ************ Regards, Dr. *** ***** *********************
    • Review fromTeasa W

      Date: 07/04/2025

      1 star
      I was taken advantage of my getting a table only called to see if 6 can lower my bill. Then was offer tablet promotion. I asked if this would hanger my bill date advised no the was lied too by agent. they split the bill the changed both bill date from 11 of the month. I just want only my internet they. a. have the tablet back if they cannot make my bill date the 8 of month.Custmer service is awful and will also be for Mobile supervisor *** today very unhelpful. Worst company ever and getting even less. do not understand anything extra ever again
    • Review fromElizabeth S

      Date: 07/03/2025

      1 star
      I cannot find the ** 6 store in *******, IN listed but I was told *************** was the same business and had the supervisors there. I had the WORST experience EVER at this store attempting to upgrade my phone...that's it. After waiting 3 hours and being told I had to leave my phone, I was told to sign an agreement and purchase the upgrade which I did. They were unable to port or program the new phone and also refused to reimburse me for my costs even though I never had the new phone. The next day I noticed my passwords, facial recognition and find my were tampered with and was concerned about that. I had several lines on a Comcast Business account as well as ******************** and phone for Comcast Business. When I went back to the store with my child (10 years old) I waited almost 4 more hours for them to attempt to upgrade the phone again. Multiple times I told them I needed to leave and just wanted my old phone back. They kept walking to the backroom telling me "just one more minute". During this time my CHILD pointed to the television playing in the showroom and there was *********** playing out in the open. The associate said he needed to port my number to the new phone (which I was not buying now) and I begged him not to but he did it anyways. When he did, they permanently disconnected my number I had that was connected to my business for 15 years and I lost all means of communication with everyone. It was then closing time and they left me with no phone and disconnected line. I was angry and slammed my phone down and they called the police on me and told the dispatcher I was tearing up the place and being violent (not true!) Then an associate started screaming at me in front of my child that I was a horrible mother. I left with no phone, no way to communicate with anyone, and endured the worst experience ever. I have attempted to call the store manager and he refuses to return my call. I've made several calls to complain, no response.
    • Review fromDavid B

      Date: 07/03/2025

      1 star
      My wife went to Xfinity to move four telephone numbers from ******* to Xfinity and to get a new phone. They move the phone numbers from ******* to Xfinity and they set up a new phone for my wife, but when she left the store, they just gave her an empty box. When I returned the next day to talk to the manager, he gave me a blank stare and said there is nothing I can do about it. Evidently Xfinity knows how to do some things, but not how to deal with customers complaints.
    • Review fromAnna S

      Date: 07/02/2025

      1 star
      Xfinity is the worst customer service experience I have ever had. I currently moved from one address to another and apparently, they renewed my contract without me knowing. When i canceled their service, they are charging me and early disconnection fee. When I was never under contract because I have had them for 15 years. I disconnected because i found someone way cheaper since Xfinity wants to keep jacking up their prices now, they refuse to wav a fee and to show me a contract I signed (I didn't sign anything) this place is so dirty I do not recommend them to anyone. I am so disappointed in this company and the store here in *********** ** !

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