Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  31029 Comcast Dr New Haven, MI 48048-2784

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  Comcast, Inc.

  41112 Concept Dr Plymouth, MI 48170-4253

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  Comcast Corporation

  PO Box 8009 Plymouth, MI 48170-8009

Review Details

• Review fromElizabeth S

  Date: 07/03/2025

  1 star
  I cannot find the ** 6 store in *******, IN listed but I was told *************** was the same business and had the supervisors there. I had the WORST experience EVER at this store attempting to upgrade my phone...that's it. After waiting 3 hours and being told I had to leave my phone, I was told to sign an agreement and purchase the upgrade which I did. They were unable to port or program the new phone and also refused to reimburse me for my costs even though I never had the new phone. The next day I noticed my passwords, facial recognition and find my were tampered with and was concerned about that. I had several lines on a Comcast Business account as well as ******************** and phone for Comcast Business. When I went back to the store with my child (10 years old) I waited almost 4 more hours for them to attempt to upgrade the phone again. Multiple times I told them I needed to leave and just wanted my old phone back. They kept walking to the backroom telling me "just one more minute". During this time my CHILD pointed to the television playing in the showroom and there was *********** playing out in the open. The associate said he needed to port my number to the new phone (which I was not buying now) and I begged him not to but he did it anyways. When he did, they permanently disconnected my number I had that was connected to my business for 15 years and I lost all means of communication with everyone. It was then closing time and they left me with no phone and disconnected line. I was angry and slammed my phone down and they called the police on me and told the dispatcher I was tearing up the place and being violent (not true!) Then an associate started screaming at me in front of my child that I was a horrible mother. I left with no phone, no way to communicate with anyone, and endured the worst experience ever. I have attempted to call the store manager and he refuses to return my call. I've made several calls to complain, no response.

• Review fromDavid B

  Date: 07/03/2025

  1 star
  My wife went to Xfinity to move four telephone numbers from ******* to Xfinity and to get a new phone. They move the phone numbers from ******* to Xfinity and they set up a new phone for my wife, but when she left the store, they just gave her an empty box. When I returned the next day to talk to the manager, he gave me a blank stare and said there is nothing I can do about it. Evidently Xfinity knows how to do some things, but not how to deal with customers complaints.

• Review fromAnna S

  Date: 07/02/2025

  1 star
  Xfinity is the worst customer service experience I have ever had. I currently moved from one address to another and apparently, they renewed my contract without me knowing. When i canceled their service, they are charging me and early disconnection fee. When I was never under contract because I have had them for 15 years. I disconnected because i found someone way cheaper since Xfinity wants to keep jacking up their prices now, they refuse to wav a fee and to show me a contract I signed (I didn't sign anything) this place is so dirty I do not recommend them to anyone. I am so disappointed in this company and the store here in *********** ** !

• Review fromKarim H

  Date: 07/02/2025

  1 star
  I have continuous internet service disruptions. I tried to call them but the ** did not let me talk to agent. Xfinity assistant did the same as ******* **********, the quality of the service is below expectations and it seems it is impossible to reach customer service.

• Review fromLiezl G

  Date: 07/02/2025

  1 star
  Xfinity has been advertising discounted mobile services on its site for households with 2 or more lines. Examples of these discounted rates are: $30 per line for 2 or more lines instead of $50 for unlimited plus mobile line, $20 per line instead of $40. I contacted them via chat (as always, as it's almost impossible to talk to someone over the phone with this company) to ***** the advertised deals, as my son wants to sign up in addition to my line. I'm thinking I'd be bringing more business to this phone company, so I contacted them right away. When I told "Liyah" (live agent) about my interest in availing the deal as I'm adding my son as a 2nd line, she said it's subject to eligibility, so she asked for my full name and address. Then, after confirming, she asked for my SSN and entered it in a "secure" portal or site. I was confident because both my scores in the 2 credit bureaus are excellent, and never missed any payments. Then she said, "I AM NOT ELIGIBLE" to add another line to my account with the deal! I felt so insulted because how much more than excellent credit scores do they need for me to avail? And considering also that I am already their long-term customer, it is disappointing that they don't give any consideration. It was also frustrating to be told I am not eligible for such offer. Then she said my score has nothing to do with the eligibility determination it's just that the offer is not available. My thing is, they would already be able to know if the offer is available in my location or not, just by looking up my address. So why the need to ask for my SSN if that was not included in the eligibility decision? I risked exposing my SSN for their advertised deal just to be told I am not eligible despite my excellent credit score! To me, this process is absurd and insulting! They don't need to go that length with their customers just for ***** bucks worth of discount! And also to be told that, after the fact, my credit score was not the issue! Frustrating

• Review fromKevin T

  Date: 07/01/2025

  1 star
  I wish that I could leave less than a star. I moved out of state and these people have continued to charge me for months. I had to change my bank account. My wife died and I paid her mobile bill for months because they said that they would cancel my service. I asked for a refund and sent a death certificate. I over paid $251 for a bill and moved out of state months ago and they keep trying to access my finances. They still won't help me and every representative has a different story. I have even written their corporate HQ several times with no resoluton. These people are evil and sick. Please do not use them. They are horrible.

• Review fromDavid W

  Date: 07/01/2025

  1 star
  I have had nothing but issues with Xfinity customer service department. Every single call I have had with them has been sent to ***** or some other country.On June 10th I was on the phone more than 2 1/2 hours trying to get a service call on my sorry internet service. I have had nothing but issues with my service since I have had them and nothing but issues trying to explain my issues to their customer service who I cannot understand and they cannot understand me. My normal monthy bill is $138.80.i have copies of where they issued me a $15 credit to my bill on the 8th of June because of a service interruption that lasted 2 days. On June 10th, we lost service again and after getting in touch with India's service department to schedule a service tech to look into my issue. They give me another credit that day of $23.80 for my continued problems. That brought my bill to $100 even for the month. They asked me to make that payment that day and they would schedule a service tech. Xfinity has never asked me to make a payment 6 days early to schedule my service. I have never been asked that before by Xfinity but there are times where you get so aggravated that I done it just to get off the phone. I have all thenbank transactions to show my payments. The man that day asked me for information that I have never been asked for including a copy of the front and back of my driver's license.After dealing with them I was so aggravated that I went to my credit union and closed my debit card and had to get a new one issued over concerns that I may get hacked. I was the mode horrible interaction I have ever had with them when I went to my credit union about the issue, the lady could see where I paid the $100 bill and they ended up putting 2 more charges against my card unauthorized. 1 for $89 and some change and 1 for $126.80 the total of the bill when I first called them that day. I explained to the bank associate that I didn't authorize the other 2 payments.

• Review fromMichael K

  Date: 07/01/2025

  1 star
  I canceled my services on 5/28/25 over the phone, which Xfinity does not provide readily. A week later, I received a bill from Xfinity. I called back only to find out they never canceled my services as requested. The representative on the phone canceled services on 6/6/25. I received a statement of a past due bill for services that were ongoing. They still never canceled my services! I called for the 3rd time today, spoke with another **** and found the cancellations were never finished; she completed it back to 6/6, not the original date of 5/25/25. I have confirmation numbers for all calls! It shouldn't take an act of ******** to cancel services after being a customer for 7 years. Never again with ********************/**********************.

• Review fromWilliam E

  Date: 06/30/2025

  1 star
  It is very difficult to cancel the internet service. The customer service agents don't want to listen; they just keep trying to talk you out of it. I called, wrote, and tried to visit their store which is not longer here. I finally contacted another agent who took the cancellation request but it was not dated the date I switched over to C Spire and now they are billing me the difference, and will not listen to the history of this situation. I will never go back to this company.

• Review fromDouglas C

  Date: 06/29/2025

  1 star
  I have had xfinity for just over 2 years!For over a year I have had billing issues. I called and spoke to supervisors also chatted atleast once a month with agents all telling me the s was fixed only to find out that it was not. I was hacked on 2 consecutive days for over $500 costing me bank fees to stop after chatting with agent to correct ********** I spoke again w agent who wanted my information again and I refused because of previous situation. So decided I would cancel account and was transferred only to get disconnected and No one contacting me. Out my own stupidity I did not cancel sooner. This company is sadly a total mess.