Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

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  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

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  Comcast, Inc.

  2505 S Industrial Hwy Ann Arbor, MI 48104-6129

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  Comcast, Inc.

  31029 Comcast Dr New Haven, MI 48048-2784

Review Details

• Review fromCarmen G

  Date: 08/28/2022

  1 star
  Horrible customer service on the phone and in the store. They don't back any of the products they sale. So if it breaks oh well they don't care.

• Review fromtiffany d.

  Date: 08/27/2022

  1 star
  Incompetent agents service doesn’t work , misinformation given , lack of empathy , no one takes responsibility for giving out this misinformation. We are in a age where we most work from home and Internet is crucial to sustain a healthy living. , they are literally playing with peoples lives giving misinformation

• Review fromJonathon S

  Date: 08/27/2022

  1 star
  Comcast is garbage, they love to scam people and take money from them. I canceled my comcast early because i moved to a house that doesnt get comcast and they charged me the early termination fee.. its not my fault that they dont have service everywhere... why am i charged for their faulty service?

• Review fromCheryl F

  Date: 08/26/2022

  1 star
  Worst customer service ever! Representatives are in other countries & there is a definite lack in communication.
  I have spent over 15 hours this week trying to get a service call for my landline service. Explained it was a necessity for disabled veteran with dementia, & myself..75 yrs old with numerous ongoing medical issues.
  They don’t even deserve one star!
  Give us *******!

• Review fromDanette M.

  Date: 08/26/2022

  1 star
  1 star only because there is no option for less. RUN RUN RUN - Do not switch to their mobile plan. Absolutely worst customer service. I ordered a phone on Jul 23 and paid in full over the phone. Received all the confirmation emails including one stating it had arrived. However it did not. It was still at fedex and after 10 calls and nearly 12 hours, they were finally able to put me in touch with someone who determined it was sent to another person with the same name but in a different city. The phone was returned by fedex to the shipper and they signed for it on Aug 2. On Aug 25, I still hadnt received a refund. Another 5 calls and 3 hours, no resolution. They fail to accept responsibility for adding a phone to the wrong account and expect me to contact this other random person to get permission to refund the money. Then I was told to dispute the charge with my credit card. Meanwhile, they have and get to keep the money - It cleared my account on July 25th. You cannot get past tier 1 customer support who is not in the US and can only follow the script - there constant repeat of the word thank you does not return the money they stole!

• Review fromDanielle W

  Date: 08/26/2022

  1 star
  Worst company I’ve ever had to deal with. It’s almost impossible to get through the automated system which is glitched and doesn’t recognize input responses. Every single time I’ve had an issue and I finally do reach a person I end up getting transferred around 3-4 times and every single representative tells me something different, contradicting what the last person said. My service randomly goes out which is obviously horrible for those of us who work remotely. When I do call and try to put In my account info it tells me it doesn’t recognize my info and then has me sit on hold for literally 59 minutes …this has happened more than 5 times in the 2 yrs I’ve had service…those 5 times are everytime I’ve called to have a problem fixed. I did figure out if I call and act as if I’m a new customer attempting to get new service I don’t ever have even a minute of waiting . So it’s very clear that they intentionally have their current customers put on hold until we decide to hang up but if your a new potential customer you get right through. It’s not an excuse of “oh that’s because that’s a different department” because the rep that answers when I pretend to be new is the one who ends up addressing my issue. Some reps are nice and just trying to do their job but I’ve had a fair share of rude and snippy reps and more than a few who had no clue what they were talking about and gave me completely false information. Money ain’t the issue…the issue is the product, the untrained employees, and worst of all their incompetent automated system. It’s ridiculous! If you have a choice …stay far from this company by any means…their mobile service is just as bad. I only have them because they technically have the highest speed in my area which is required for me to work remotely…but with the constant outages and random disconnections …I probably won’t have my job for much longer anyways.

• Review fromAlex M

  Date: 08/25/2022

  1 star
  Completely terrible.. service outages for hours on a weekly basis. Never sign up for any thing with their sales staff.. as soon as you disconnect with a sales rep your contract is signed and they will literally not hold up any of their promises. They won't even deliver the correct equipment that you ordered.
  Customer service will take 5+ engagements and multiple escalations to get anything accomplished... We ordered TV a year ago and pay for it... But the box is literally not the one we bought and doesn't work at all with our HDTV.
  1/5. If give 0/5 if I could.

• Review fromMatt S

  Date: 08/25/2022

  1 star
  Comcast is a joke. Why do I have to give them any stars? One is too much for the likes of them. They only have my money because there is realistically no other option in my area - CenturyLink at 10Mbps down and 0.7Mbps up? Who can operate on that? Not me when I'm working from home.
  Trying to get through their automated phone system to speak with an agent is worse than any level of Hell I can imagine. When it constantly prompts you to reboot your modem even though I just did it myself, hangs up on you, silently drops your call because that department is now closed, and repeats the same message no matter how many times you yell at it, proves they don't care about their customers. They only care about saving money by not paying agents that you can talk to and (relatively) quickly get answers to your questions.
  Please slowly pull out my fingernails next time I think about calling Comcast or using their automated AI assistant, it will be less painful.
  I know this review won't affect Comcast at all but maybe it will encourage you to find another option for your ISP. And if enough of you switch, that will hurt them. That is the only way we can win against oligopolies like Comcast - when we join forces and make change happen.

• Review fromShana S

  Date: 08/25/2022

  1 star
  Horrible!!
  I’m doing this review for my husband Ralph S******.
  We have been trying to port my husband and my son’s phone from straight talk since 8-14-22.
  We got straight talk to unlock the phone and got the transfer pins to keep the same number (still have proof of this from texting 611611 to receive transfer pin and confirmation number from straight talk unlocking the phones). Xfinity Mobile told me that everything was set and ready to go and that it may take up 72 hours. Today is 8-25-22 and still no active service.
  We just told them forget porting the number and to give us new numbers but they couldn’t even complete that.
  They’re supposed to call us later today at 3pm to complete the activation for the new numbers.
  I would just go back to Straight talk however when the Xfinity Mobile reps assured me everything was complete for the phones to be activated we threw the Straight talk SIM cards away.
  We’ve also already paid for the 2 lines that are not even activated yet.
  We’re beyond frustrated at this point.
  My question to Xfinity Mobile- At what point do you all get a manager or a supervisor involved?
  Is it after the 5th call because we’re on number 10. This is ridiculous.
  I’ll update this review once the phone is actually activated.
  But for anyone looking at bringing your own phone from Straight talk…DON’T!

• Review fromT B

  Date: 08/25/2022

  1 star
  At 8pm I called support and was connected to an agent. I asked for the IP address lease for my internet modem be deleted / released. This person did not understand. She first put me on hold and came back after about 2 minutes and after saying I wanted to release and renew my IP address I told her that was incorrect, and re-iterated that they were assigning the IP address to my cable modem and they would need to go into their DHCP (or related service) and delete / release the lease so that when I powered off and on my modem it would get a new IP. She then put me on hold again and said that I needed to cycle power on my modem, so I asked her if she did anything on their end. After confirming she hadn't I said this will not do anything. I powered off for 30 minutes earlier and after powering on my cable modem still received the same IP address and it is being assigned by them. She still didn't appear to understand so I told her if this is not making sense to her that I need to talk to someone more advanced and she said she'd speak to a supervisor. After speaking to one (3 minutes) she came back and said she would transfer me to them. I then heard the ringing sound and it rang for more than 10 minutes without answer or voicemail so I hung up.