Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

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  Comcast Cable

  5729 W Denneys Rd Dover, DE 19904-1365

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  Comcast

  3303 Main St Springfield, MA 01107-1111

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  Comcast, Inc.

  1401 E Miller Rd Lansing, MI 48911-5322

Review Details

• Review fromSusan P

  Date: 08/07/2022

  1 star
  I had a very very disappointing experience with xfinity. Within trying to switch to there phone plan , we gave it a try for a day but was not happy with the new phones. Went back to the xfinity store ( In Plainville Ct. The new store they opened ) and even though the employees were very friendly, they were not fully trained on how to handle this transaction and because of that we ended up losing one of our phone lines which was very inconvenient. Xfinity held on to our phone lines for over a week and it would not allow us to switch back to our our old phone service . We were without phone service for a week and we lost one of our phone lines in the process. We were informed on the phone ( From and xfinity representative) That the employee from the Plainville store was supposed to release our lines the day we returned there phones and he failed to do so resulting in this big mess. He was very friendly but just did not handle the process correctly and should have been better trained or at least ask for assistance. Very disappointing

• Review fromTheodore M

  Date: 08/06/2022

  1 star
  Unkept promise.:A Homebound 100% disable Veteran the past 30 years using Comcast (Xfinity Cable) for cable television, telephone and internet service. On March 28, 2022 after visiting three office to take the advantage of Xfinity / Comcast free mobile phone and unlimited data service we were searching for equal / better service and monthly payments. Unable to find the “Free” Samsung mobile cell phone in (two) other location to include the Xfinity store in Northfield (Denver) prior to going to 1350 S. Ironton St, Aurora, 80012. Aurora, CO. We met with a salesperson at 1350 S. Ironton St, Aurora, CO. As a family I made our need’s/ services required for us to transfer from Cricket Inc. to Xfinity/ Comcast that being the unlimited data and two (2) free mobile devices/ telephones, we choose as advertised two (2) free Samsung model mobile phones with no charge. Sales person say the Samsung mobile phones were not in stock/ in-store inventory, and he would speak/ meet with his supervisor to determine if he could issue the equipment in the inventory Galaxy A4G-5G not on the list which was not our original selection. Our understanding the supervisor had agreed with our second selection we requested and offer made “Free phone’s” would apply to the Galaxy A4G-5G; we purchased two additional mobile cell phones total $912.28. I was charged $600.00 / 24 months at $14.65? month for mobile telephone (Galaxy A4G-5G) promised free in lieu of the Samsung mobile to replace free. To make matters Worse on 26 June 2022 Xfinity without my permission withdrew $654.66 for Data usage from my account using the Debt card filed in their office. After discussing /debating the withdrawal of the funds $650.00 with Salesperson; Assistant Store Manager concluded the most they were authorized to refund was $250.00. The Store Manager reviewed the event with Salesperson and discovered the Xfinity Northfield office (non-Corporate) had deleted the unlimited status from my account. The Store Manager

• Review fromDorian R

  Date: 08/06/2022

  1 star
  customer care over their phone is full of lies and they just talk out of their ass so customers can buy stuff over the phone quickly and just hang up. but customers love them so much and they’ll agree to every single thing they get told over the phone just so that they can go into a retail store and bother the employees asking them if they actually got a good deal, when they could’ve just gone to the store in the first place!!!! and then all they have to say is what they told me this over the phone when The call centers and the stores are not related at all!!!! it’s all a stupid game and comcast customers are all absolute idiots, at the end of the day Comcast is getting their money and customers are stupid.

• Review fromArtemis W.

  Date: 08/06/2022

  2 stars
  Great rates if they actually charged the agreed upon amount. They’re charging my last phone line I transferred as if I got the number from them instead of ported it in. I called Cx Service and they had the gall to tell me they gave me that number, after I had spent OVER AND HOUR a couple weeks before on the phone with them to port it over from straight talk.
  So they’re not giving me the agreed upon $500 off on that phone when I signed the contract.
  Do they not keep record/notes of what a customer had called them for and what was done?!?

• Review fromCarol S

  Date: 08/05/2022

  2 stars
  I am paying $300+ for combo internet/phone/TV. The internet and phone service is ok most if the time. BUT the TV is terrible. The pixeling is terrible! I contacted them and they rebooted but it is not any better. The answer is always to reboot. The $$ I am paying, I should not have this issue. So frustrating!

• Review fromAnonymous C

  Date: 08/05/2022

  1 star
  FRAUD ALERT: An Xfinity Sales Rep sold me a mobile phone service and internet package for $50 per month on 6/30/2022. 6 weeks later, on 8/4/2022 they have fraudulently charged me $267 yet the phone has still not even been activated, so I have no service. I'd like a full refund of the $267 paid so far, since the agreed upon services were not provided, and I would like the phone to be activated and the $50 plan I ordered to be provided moving forward.

• Review fromLISA F

  Date: 08/05/2022

  1 star
  THIS COMPANY IS THE WORST! I APPLIED FOR THE $30 CREDIT. NOW THEY RAISED MY MONTHLY FEE BY $30.
  THEY NEED TO BE SHUT DOWN AND SUED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  I HAD TO LEAVE A STAR TO POST THIS BUT NO STAR SHOULD BE GIVEN TO THIS CO

• Review fromNicole A

  Date: 08/05/2022

  1 star
  My internet is consistently down and unstable. We’ve had countless technicians come and “fix” the problem using a variety of strategies only to have the internet fail again a few days later. We’ve been using Comcast for 5 years now and have never seen a solution to this problem.

• Review fromNc S

  Date: 08/04/2022

  1 star
  I closed my account due to moving out of state. I closed my account in good standing and I was charged a month after closing my account. It took three phone calls and hours on the phone to get a credit. Now two months later they tried it again!!!! Do not use auto pay!!!! Customer Service is a joke!

• Review fromBonnie .

  Date: 08/03/2022

  2 stars
  I strongly advise anyone not to transfer to mobile phone service to Xfinity Mobile. I originally transferred from Verizon to Xfinity Mobile. After asking many questions of the Xfinity Mobile Agent I decided to switch. Huge mistake!! I transferred all 3 of my cellphones to Xfinity, around May 11, 2022. Immediately, all 3 of us began having issues mainly not receiving incoming phone calls and texts. I went to 4 different Xfinity Mobile stores, no one was able to identify the issue. All said phone were working properly. I had an incident where my son had an emergency and was unable to reach me by calling and texting, My phone was on the whole time.
  After this happened, I decided to switch back to Verizon, July 27, 2022. After my switch to Xfinity mobile I purchased 2 new Samsung phone. Both are paid off. Our 3rd phone is an older IPhone. The IPhone transferred to Verison with no issue. One Samsung transferred July 29. My Samsung phone is still locked. I have call Xfinity all most everyday multiple times. As of today my phone is still locked. All agents were respectful, more than once I asked to speak to a Manager. I was told I would receive a call back. Today August 3rd I still have not received a call. It the Supervisor/Manager are assisting other customers or in meetings. This is how Comcast Corporate Leaders (these are the individual creating policies, the agents are the messengers) treat their longtime customer using TV, Internet, and home phone services I pay $279. a month for these services. I've worked a Customer Service agent and Manager for over 39 years. I have never a review like this. Very disappointed I was forced to write this review.