Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast Cable

  4008 N DuPont Hwy New Castle, DE 19720-6314

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  Comcast Cable

  5 Bellecor Dr New Castle, DE 19720-1763

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  Comcast

  1110 E Mountain Rd Westfield, MA 01085-1405

Review Details

• Review fromSandra C

  Date: 06/28/2025

  1 star
  I have been on the phone for the last week trying to set up my disabled mothers new iphone 16e, and the representatives are rude and unknowledgeable. It takes 30 minutes to an hour to get through the Phone Robot. I really hate Xfinity's abusive system they consider customer service. The ********************** Representative that sold me the phone would not allow me to purchase the cases, by the time it arrived in the mail the phone was broken. I was told I would receive the new phone in the morning to sign for it, and a tracking number will be sent to my email. I spend my morning waiting, and have to call Xfinity because neither of these things have happened; mind you it takes 30 minutes to an hour to get through with the Phone Robot. Apparently, it turns out there is no email, and the guy gave me the tracking number over the phone and told me to download ***** app. I have finally received the phone, my disabled mother has been without a phone for a week. I call the customer service and disrespect.Having to hang up and call back four times, it was mentioned they are taking notes on me. I asked him to send me all of the notes, he says no, and I start to realize why they hate me so much. I have had to set aside my mothers doctor appointments, limit my free time due to my disabled mother with a broken ankle not having any way to communicate. I have spent hours on the phone between Xfinity, and ***** trying to fix the situation. I am so angry with this Phone Robot, and the fact I have to hang up and call back so many times to speak with a representative. I believe that these people are making notes on me, because I was told they were, and they are using the notes of my frustration to justify the abuse that I have had to put up with for the last week. All I want to do is set up my disabled mothers phone, and I have diagnosed a disability too, this is extremely frustrating to have to deal with the frustrating phone robot.

• Review fromPatricio D

  Date: 06/27/2025

  1 star
  For almost a year of having trouble shooting and drop off issues with the service provided, not being able to have it fix by your team as you can recall on all the calls on your records. The only way of continuing my business without issues was to change provider and now you're coming to my business still trying to bring a contract into the table as your product wasn't defective and you have the right to just punish your clients without a service that works, I'm thinking you're not a provider but a taker with no rules, sad but true, where are the client rights and trust towards such a Horrible costumer service +Horrible product delivery.=Disaster Good luck, Comcast really needs it!!!

• Review fromBobbie W

  Date: 06/25/2025

  1 star
  I brought 2 lines after paying off ******* to Xfinity and was promised a $500 Mastercard for each line. After 6 months I did receive 1 virtual card but not 2. I called multiple times about this and they sent another virtual card but it cannot be activated. I have spoken with multiple people that assured me they would send an activation email but I have never gotten it. All my other email comes and I did check my junk folder. Very unhappy with this company and I have also noticed my cell service is not as reliable as promised. I will be finding a new carrier for sure! Stay away!!

• Review fromAmani G

  Date: 06/24/2025

  1 star
  I am pursuing legal action against Comcast due to mistreatment, retaliation, and lasting physical and emotional harm I suffered while working at their ***************************************** location. As a young Black single mother trying to provide for my family, I faced a work environment that was often hostile and deeply stressful. Before Comcast, I owned a phone repair business and had a strong track record of excellent customer service. However, at ********************, I was met with constant criticism, exclusion, and unfair treatment that took a serious toll on my well-being. From day one, I was set up to struggle. The store manager was on vacation when I started, and I received little to no proper training. Management restricted my interactions with coworkers and dismissed my concerns when I raised them. I endured public reprimands, overwhelming workloads, and denial of medically necessary breaks despite having documentation for conditions like a peptic ulcer and scoliosis. These conditions worsened due to the pressure and lack of support, causing chronic pain that continues to affect me. After reporting a physical altercation instigated by a coworker, I was unfairly placed on a performance improvement plan. I also witnessed troubling conduct toward vulnerable customers that went unaddressed. Eventually, I was terminated over attendance issues, though my medical absences were not properly accommodated. The cumulative impact of the hostile environment severely affected my mental and physical health and my ability to care for my child. While Comcast offers benefits, the cost of enduring such treatment was too high. I was compelled to agree to an arbitration clause under unclear circumstances. I share my story to highlight the very real struggles faced by young women, parents, and people of color in difficult workplaces. I hope it encourages greater accountability and empathy.

• Review fromDavid Z

  Date: 06/24/2025

  1 star
  Their customer service is horrible. Received 3 calls in the same day to correct a problem.

• Review fromBianca H

  Date: 06/24/2025

  1 star
  Ive been a loyal Xfinity customer for a long time. I initially left but returned because of my past positive experiences. However, due to ongoing billing issues, Im reconsidering my decision to remain with Xfinity. I am not the primary account holder this go round but I am listed on the account.Recently, I upgraded my familys phones, and while the initial process went smoothly, I encountered a major issue with the Galaxy Ultra 25. We visited the store, where the team was incredibly helpful and ordered a replacement device. Fortunately, the phone started working properly, so we returned the replacement, and I received confirmation of its return. Despite this, Xfinity Mobile charged my card $1,536 on June 2.Again, the store team was greatthey spent two hours on the phone with customer service and successfully processed my refund, which only took maybe two days for my money to be placed back in my account. I believed the issue was resolved until June 13, when all three of our phones were suddenly turned off due to an alleged balance of $1,707, which included the refunded amount of $1,536 along with my current bill.I returned to the store for assistance, where I spent five hours working with the staff, who did everything they could to help. Since the store closed before the issue was resolved, I contacted customer service directly. After reviewing all the notes, the representative assured me there was no balance due beyond my next phone bill, and our service was restored.Unfortunately, When I woke up on, June 17, to find that my card had been charged $1,707despite being told the matter was resolved. This unexpected charge is causing financial strain, as I have other bills scheduled to process. I am still waiting for my refund the first time this happen given the repeated issues, the time spent seeking resolution, and the misinformation provided, I believe compensation is warranted. I can provide you with the account information if needed.

• Review fromGail B

  Date: 06/24/2025

  1 star
  We returned Comcast equipment to a Comcast store and they continued to bill us on an account--automatic bill pay. They did not inform us that we would to need to file a discontinue usage form and so the service was not cancelled with the returning of the equipment. (I had no way of knowing that.) Company knew we did not use their service and still billed us over $350/month for ten months. When I reported the oversight, they informed me that they would not reimburse for the internet service but did reimburse the equipment fee and $50 for their oversight. Employees were respectful and said that their supervisor would not approve a total reimbursement.

• Review fromJosh D

  Date: 06/23/2025

  1 star
  I cancelled my service with xfinity, only to learn a month later that it was not cancelled. I then had to call in multiple times and micromanage, at one point staying on the line with the *** over 2 hours to get things done. However, there was still no resolution. I received verbal confirmation multiple times that I would owe no money and that things had been cancelled. I tried multiple times to get that in writing, but agents refused as they either were unable to send emails or did not email customers directly. Terrible customer service, it appears intentionally so.

• Review fromDonna L

  Date: 06/23/2025

  1 star
  If I could give no stars,I would! Not only is the chokehold on the automated system keeping you from getting to a real person,but when you do,they will undoubtedly disconnect the call! This is the worst company to do ANY business with. They delay ,they pretend to care about your situation,then disconnect when they can't resolve your issue. They charged my account 3 times for ***** for activation I never received. I drove 2 hours out of my way to get a router that did not service my area! Why not tell me this from gate?! I returned my router to *** next day,they confirmed this,but was still trying to take my money. For over a week I encountered many,10 at least, people that acted like they were helping me and would just disconnect the call!!! They know that their automated services will not let you through,so they take advantage of that. I never had service with them due to the fact that it didn't service my area! I had to take matters up with my bank, **********, who took care of the problem immediately. I'll blast this all over social media in hopes that no one else becomes a victim of Xfinity Comcast!! Stay away!! Crooks and scammers !!

• Review fromJoseph F

  Date: 06/23/2025

  1 star
  Lies! So many lies!! I have never been lied to so many times by a single company. I was having issues with my internet so I went to the online chat to get help. They insisted on sending out a tech to troubleshoot and assured me there would be no charge for it. Then they charged me $100. I reached out again about the charge and was told multiple times not to worry as the charge wouldn't actually go through. Then it showed up on my bill. I went to the chat again and was told it would be removed. Then the removal was denied. During all this they offered me a "nearly free" Apple watch. Except it wasn't actually free because you had to pay for a watch line. So before getting it I asked if I could cancel the line and keep the watch and was told yes. Lies again. The watch is paid off as a monthly credit. If you cancel the line you owe the remainder of the cost. Then they tried to charge me a restocking fee for returning the watch.During the multiple chats I've had trying to resolve all this I've had agents disconnect randomly and claim the chat went inactive despite the last message only being seconds before they disconnected. They lie, procrastinate, upsell, and run you in circles hoping you'll give up and pay whatever they want.