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Business Profile

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Snipes USA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Snipes USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Snipes USA has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Snipes USA

      2030 Byberry Rd Philadelphia, PA 19116-3016

    • Snipes USA

      3737 Branch Ave Spc 2510 Temple Hills, MD 20748-1405

    • Snipes USA

      101 E Olney Ave Philadelphia, PA 19120-2421

    • Snipes USA

      1556 Chester Pike Spc F-1 Eddystone, PA 19022-1338

    • Snipes USA

      417 South St # 421 Philadelphia, PA 19147-1532

    Customer Complaints Summary

    • 388 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/25/2022 on ***** ****/Snipes USA for a pair of **** priced at $100. I did not receive any sort of communication other than a confirmation that my order was placed. I checked the original tab on my computer that I placed the order on and it said the order was cancelled on 01/06/2023. I have reached out multiple times to the email provided for their customer service and have not received an answer as to how I will receive a refund as I placed the order on a **** gift card that is now expired and does not exist. I asked if they could provide a store credit at the very least and I finally received my first communication stating they issued the refund to the initial payment and thats all they can do.

      Business Response

      Date: 01/29/2023

      Your order was not completed, and your authorization has been reversed.

       When an order is placed with us, we place an authorization hold on your card and do not settle the charge until a product has shipped. Since your order was canceled you were not charged. 

      Customer Answer

      Date: 01/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    • Initial Complaint

      Date:01/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid for a pair of shoes from this business. They did not arrive when promised. I went to the store for a refund. They said they cannot process refunds in store. Their website states that purchases in store and online may be returned in store with a receipt. I have reached out to customer service via email and phone call, I have yet to hear any response.

      Business Response

      Date: 01/29/2023

      We have replied to this customer via their customer service requests

      Customer Answer

      Date: 01/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made 3 transactions with Snipes and have yet to received or be refunded my money. This company has horrible customer service and has not replied to any of my 5 request for an update on my orders. If I dont hear from them i will be taking legal action.

      Business Response

      Date: 01/12/2023

      We have responded to this customer directly via their customer service requests. 

    • Initial Complaint

      Date:01/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order #*********** on SNIPES.com on 12/21/22. That was three (3) weeks ago. I have not received the two pairs of **** shoes that I ordered, and I haven't received any status update from the retailer. I have tried to contact customer service on multiple occasions to ask about the status of my order. No response.IS MY ORDER GOING TO BE SHIPPED OR NOT???Not sure how you expect to stay in business if you don't fulfill your orders, and you don't communicate with your customers.This is my first and last time purchasing here, unless they turn my opinion around.

      Business Response

      Date: 01/12/2023

      We have responded directly to this customer via their customer service request. 

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was an online purchase from this company I spent well over 1500 dollars and I had one item that wasn't in the warehouse so the order was canceled on 12/31/22 and I've been speaking with their online support because the phone number that they have listed is not working because they were supposed to give me a refund of $84.90 I have not received my refund nor have they respond to any emails most recent emails that I have sent and regards to that refund it was told to me it would only take three to five business days it's long past those three to five business days and no it's no other way I can contact them, the only way is the contact is on their website and again they will not respond.

      Business Response

      Date: 01/11/2023

      We have responded directly to this customer via their customer service request. 

    • Initial Complaint

      Date:01/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/21/22 online with Snipes USA, order number ***********. My order is yet to ship and they will not respond to calls or emails. This company is like a joke with customer service. They took their number down off the site and when you attempt to call you get no answer. They promise to contact you within 24-48, no response. I would like my items, but if I can't receive my item them refund me my money. I work hard for my money and don't have it to give away freely!

      Business Response

      Date: 01/11/2023

      We have responded to the customer directly via their customer service requests. 

      Customer Answer

      Date: 01/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

    • Initial Complaint

      Date:01/09/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order with Snipe USA on January 1,2023 for 2 pairs of new balances. A size 12 and a size 10 in men. I received confirmation that both pairs been shipped with 2 different tracking numbers. They ship out on January 2,2023 and I received one pair on January 5,2023 and the other pair says arrives January 6,2023. I checked the tracking for other pair and it says tracking label been sent to *** and this was January 2,2023 that it said that. I reached out to Snipe USA and ***** reached back to me and told me that order was delivered. I reached back and told her yes one pair arrived but still has another waiting on. This was Saturday January 7,2023 and I waited till today January 9,2023 and reached back out to them and ***** responded and said great news your order been shipped. I reach back and said they was shipped on January 2,2023 and *** hasn’t gotten the order yet. Here it’s 6 days pasted and *** still waiting on my order. I said that to say this if you didn’t ship my order then I want my refund of $105.30

      Business Response

      Date: 01/12/2023

      We have responded to this customer directly via their customer service requests. 

    • Initial Complaint

      Date:01/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from SnipesUSA (***** ****) shoe store online for my son a Christmas present, well the shoes came very fast but they were too small and on the return policy on there website it clearly states that they do return through the mail or in store and they had the right size online that I needed to exchange for but when I went to go do it online, I was told to take the shoes to my nearest snipesUSA which is in Gastonia an hour and a half from me because I they weren't doing returns online at the moment I didn't argue I agreed to go to the nearest store despite the long drive but when I got to the store they wouldn't take them back do a return or exchange nothing, it looked like they had hand written the sign and stuck it on the cash register saying no returns or exchanges. I wasted my time and gas getting the run around by a woman named ***** in SnipesUSA customer service. I have had the worst experience ever with a store that I could possibly have and now they won't even respond to me at all there just ignoring me. Unbelievable, they do not honor there policy and will ignore you when you call them out. Now I'm out 140$....... snipesUSA customer service and return policy is nothing short of awful. I feel like as a customer I wasn't taken serious and my child's Christmas present meant nothing. I would of never bought the shoes if I would of known this to begin with that I couldn't return them if something was not right.

      Business Response

      Date: 01/12/2023

      We have responded to this customer directly via their customer service request. 

      Customer Answer

      Date: 01/17/2023

      Yes my name is ***************************** and I filed a complaint not long about SnipesUSA and u cannot find my complaint but SnipesUSA USA has gave me complete refund and i didn't even have to send the shoes back so I want to take my complaint down or review please. They made it right

    • Initial Complaint

      Date:01/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of shoes on 12-25-2022 from *********/Snipes. I got notification via email that my order had shipped on 12-27-2022. When I clicked on the tracking# it just stated that a label was created and not yet picked up by *****. There has been no movement since the 27th. I tried contacting customer service and cannot get thru to talk to anyone. Have tried emailing with no response. Tried calling a retail store and they were unable to help. My credit card has been charged for $125 that I spent and I would just like my money back as it seems that something got lost with the order. Very frustrated that I am unable to speak to anyone to try and resolve this issue. Order #******* ***** tracking #*************************************************************

      Business Response

      Date: 01/12/2023

      We have responded to this customer directly via their customer service request. 

      Customer Answer

      Date: 01/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************

    • Initial Complaint

      Date:01/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order boots for my mom for Christmas on 12/19/22 and website clear said that orders ship within 3-4 days. Not only did I never revive the boots, but the order has not shipped and upon further investigation, order still says pending, after 19 days. I have contacted customer service on 12/27 to get an estimated ship dates and was told I'm afraid I cannot provide a definitive estimated delivery date at this time. I responded that I was uncomfortable proceeding with the transaction with no ship date. I waited a few more days with no response and then contacted customer service twice more, asking to cancel my order and receive a full refund. Still No response. I want the boots or a refund now. First time using this company and will never again,

      Business Response

      Date: 01/14/2023

      We have responded directly to this customer via their customer service request. 

    Snipes USA is NOT a BBB Accredited Business.

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