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Business Profile

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Snipes USA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Snipes USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Snipes USA has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Snipes USA

      2030 Byberry Rd Philadelphia, PA 19116-3016

    • Snipes USA

      1455 Franklin Mills Cir Philadelphia, PA 19154-3131

    • Snipes USA

      2401 W Cheltenham Ave Ste 135 Wyncote, PA 19095-2953

    • Snipes USA

      9173 Roosevelt Blvd Phila, PA 19114-2234

    • Snipes USA

      2200 W Oregon Ave Philadelphia, PA 19145-4197

    Customer Complaints Summary

    • 388 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/18/22 paid 53.00 bought a pair of *******s and I received them with only one shoe I’ve wrote several emails that have gone not answered and calls with no return call back

      Business Response

      Date: 12/30/2022

      We have responded to this customer directly via their customer service request. 

      Customer Answer

      Date: 12/30/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased shoes from Snipes online and I needed a bigger sizes and was told to go to the store to exchange the shoes and the store told me to go online because they can’t take online orders. There’s no way to contact nobody not even receive your money back. They are scamming people out there money

      Business Response

      Date: 12/30/2022

      We have responded directly to this customer via their customer service request. 

      Customer Answer

      Date: 12/31/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:the company still have responded back. I still have no way of exchanging the shoes or getting a

      refund and I keep on send messages they are not helping me at all

      Regards,

      *****************************

      Business Response

      Date: 01/11/2023

      Currently, we are experiencing a higher-than-usual volume of returns.

      Our returns team will process a refund within 5-10 business days of it being received. A refund will be issued in the original form of payment in which the order was placed.

    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a transaction with Snipes on December 16th for a pair of boots. Apparently its been shipped but when checking the website it says pre transit with tracking information. However nothing was picked up by **** I sent emails and called but to no avail. Only thing coming back is a generated email saying that they received my request.

      Business Response

      Date: 12/30/2022

      We have responded to this customer directly via their customer service request. 

    • Initial Complaint

      Date:12/29/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello i placed a order on 12/15/2022 and obtained tracking on 12/18/2022. my order was supposed to be delivered on 12/22/22. I reached out to snipes multiple times and their phone lines dont work and i emailed multiple times and no emails back. *** was originally the carrier then *** transferred my package to **** and now **** is saying they never obtained package from *** and that i need to contact ***. I contacted *** and i was advised package was transferred to **** and there was nothing *** could do and i was denied to file a claim due to package was transferred to ****. **** will not help due to they claim they dont have package. I tried to get Snipes to help but they will not follow up with me

      Business Response

      Date: 12/30/2022

      We have replied directly to this customer via their customer service request. 

      Customer Answer

      Date: 12/30/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business took my money and never shipped product.

      Business Response

      Date: 12/30/2022

      We have responded to the customer directly via their customer service request. 

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 9th 2022 I placed an online order with Snipes my order number is located on the attachments I have included. I ordered a women size *** size 8 **** slipper, Two men size 11 *** ****** slippers and one man size 12 ****** slippers. On 12/15 a package was delivered with only one pair of men size 11 *** slippers in the box. Also the box that it was shipped in was small enough for only one pair of shoes to fit in it. I have been calling snipes customers service daily and leaving my number because there is no one ever available at customer service. I also have been sending emails regarding my order. Snipes will not contact me back on this issue but sent me an email this morning on Dec 28th stating my case was closed. And now they are calling back with an automated message stating to wait on the line to speak to a representative and when you stay on the line and wait the call gets disconnected. All I want is my money back for the items that I did not receive.

      Business Response

      Date: 12/28/2022

      We have responded to this customer directly via their customer service request. 

      Customer Answer

      Date: 12/30/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint:

      I am rejecting this response because:

      Regards,

      *******************

      Snipes only credited me back for two ****** slippers I ordered 4 and only received one pair. I still need to be credited for one more pair of *** ****** slippers. My order that was placed was for one women size 8 and two men size 11 and one size men 12 *** slippers I only received one pair of the size 11 men slippers. So in total I needed to be credited for two men and one women *********** slippers. 

    • Initial Complaint

      Date:12/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a pair of iris retro 3`s on October 27, 2022. As of December 28, 2022 I have not received my shoes. A claim has been filed with *** as I was instructed to do. Every time I call *** my claim is being escalated. Every time I call Snipes a resolution has not been reached. Its been 2 months since my purchase. My issue can either be resolved or escalated even further, this is ridiculous.

      Business Response

      Date: 12/28/2022

      We have responded to the customer directly via their customer service request

    • Initial Complaint

      Date:12/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pair of shoes and they cancelled the order. Order number: *********** they wont respond to my email mails and the number listed for them just hangs up. My payment needs to be refunded.

      Business Response

      Date: 12/28/2022

      We have responded to the customer directly via their customer service request. 

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online for mid 1 size 9.5 shoes, on 12/15/2022, I received the order in 12/21/2022. The shoes was the wrong shoe. I reached out thru email and call no answer on the phone and automatic messages on the email. It was a Christmas gift to my husband. Im not being allowed to return in store , I have all valid receipts and Proof of ID. Merchant is a scam I just want a refund.

      Business Response

      Date: 12/28/2022

      We have responded to the customer directly via their customer service request. 

      Customer Answer

      Date: 12/28/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered online (Order Number: *********** ) Bought a pair of *** ***** on Snipes.com. READ their return policy before purchasing so that I could be sure to return to local store if there was an issue. Their Website states "RETURN TO ANY SNIPES STORE FOR FREE". So when the shoes that came in didn't fit right, I went to local store (Inside ************** Mall, Pineville/Charlotte NC). I WAS TOLD NO! I even said it's your policy ONLINE that I can return to any store. They said no they cannot and only store that can is in Greensboro (100 something miles away). I had my receipt, and within 30 days! They stated customer service will send me a return slip. Called customer service multiple times left phone number and never received a call back. This is Illegal/false advertising! Your policy online clearly states that I could return my purchase in store. I have wasted my time, money and energy. This situation has left a negative feeling now anytime I associate ordering anything online !!!!!!!! This is fraud !!!!!!

      Business Response

      Date: 12/27/2022

      We have responded directly to this customer regarding their request. 

    Snipes USA is NOT a BBB Accredited Business.

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