Reviews

This profile includes reviews for Snipes USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Snipes USA has 81 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Snipes USA

  2030 Byberry Rd Philadelphia, PA 19116-3016

• 

  Snipes USA

  3373 Donnell Dr District Heights, MD 20747-3208

• 

  Snipes USA

  2600 MacDade Blvd Holmes, PA 19043-1300

• 

  Snipes USA

  2500 W Moreland Rd Ste 3102 Willow Grove, PA 19090-4015

• 

  Snipes USA

  74 S 69th St Upper Darby, PA 19082-2521

Review Details

• Review fromAlysha J

  Date: 08/08/2023

  1 star
  I placed an order SNP07931001 on 8/2/2023. My order was due to be picked up in a local store on 8/10/2023. After checking the status of my order I found that they have an incorrect description of the shoe I ordered and 3 different status updates depending on which screen I’m on. I reached out VIA email which is ridiculous to have to do because why is there not someone I can speak to directly: but okay fine if email is all that available it’ll have to do. I have emailed 3 days in a row with only response telling me that my order hasn’t been shipped yet. The representative never acknowledged the fact that I told her it was the wrong shoe description so I sent her confirmation of the correct shoe I ordered along with the picture that HAD THE right shoe and NO RESPONSE. I emailed again today expecting some kind of response AND NOTHING. It’s one thing to not respond to customers but to not even be getting the orders right, not delivering on time AND have no person to speak to is absolutely absurd.

• Review fromChavone M

  Date: 08/08/2023

  1 star
  Today at approximately 2:30 pm I entered your Snipes Shoes located in Margate Florida . A sales associate approached me and asked if I need assistance. I proceeded to inform her as I was look that a pair of one of your Jordans was selling for way less on the Nike website. She was surprised and clearly wanted to make sure that your business would have a competitive edge. So she proceeded to let me know that she would inform the manager and see if it could be discounted . When the manager arrived he immediately seemed irritated and informed me that a disconnect was not available which, I had not asked for . I said ok and we continued to have a conversation. I made statement that I’m from NYC and he reply and stated he’s from Newark, Jersey. In jovial matter I told him NYC was a better city than Jersey. When the conversation didn’t not go his way he became aggressive and agitated and used a racial slur by calling me a Nigga multiple time towards me. I politely pause to maintain my composure and ask him what was the need to calI me nigga, he replied and said I dont know what the fuck I’m talking about. I confronted him and told him that is action was unacceptable and I will be contacting Corporate. I hope that you will take this very seriously because no paying costumer should be subjected to such egregious and despicable treatment in your place of business especially by a manger who is the face of your company. Maybe some public relation training should

• Review fromAmber R

  Date: 08/02/2023

  1 star
  I ordered a backpack on July 19,23 for my daughter. A spray ground daffy duck money bag. It was $80 and some change. I received an email saying I would receive the backpack on the 24th of July, but the tracking number has always said still processing. I've emailed everyday since the 24 when I didn't arrive! No one is answering emails and all the numbers I've found for customer service are disconnected! At this point I just want my money back ! Please shut this online business down! This is rediculous! I'm a single mother and I worked hard so I could get that backpack for my daughter now school starts the 7th and she has no backpack and I'm out $80!

• Review fromJason H

  Date: 08/01/2023

  1 star
  Sent me the wrong product I ordered a Nike windbreaker size 3xl and received an Adidas T-shirt size L instead. Have emailed customer service numerous times in the last 3 days and even called and still haven't heard a thing at all. I don't recommend online ordering from them at all. Their customer service is shit!!!

• Review fromHeather S

  Date: 07/27/2023

  1 star
  I purchased shoes and sent them back. Tried to get a refund and they said they didn't receive the shoes back. So I'm out of money .

• Review fromArtemio g

  Date: 07/18/2023

  1 star
  - starts Horrible ordered shoes they clearly stocked and charged me and now claiming they don’t have them won’t not trustworthy

• Review fromNatalie M

  Date: 07/13/2023

  1 star
  Worst customer service ever. Purchased my daughter a pair of Jordan's for her birthday and I kept checking on the status of the order which sat pending for 6 days. I reached out to customer service and they said it should be shipped soon but instead they canceled my order talking about its out of stock. Like how if I was able to purchase them? Never buy shoes off this site.

• Review fromThai F

  Date: 07/10/2023

  1 star
  Horrible Customer Service!! I have bought locally from one of their stores many times. I decided to try online b/c they didn't have the size. I ordered it online and thank God I pay thru PayPal. I never received a confirm that my ordered was shipped. Ordered the sneakers on a Thursday and come Monday still no communication from them thru email. Tried to call the customer service and that was a joke. A recording comes on and says this line is not monitored and repeats itself. You have no option to speak to anyone. I also ended finding an email address online and sent email and no response.
  So I submit a complaint to PayPal and they sent it to Snipes. Guess who responded back right away within a couple hours?? . They wrote back to PayPal and said it was shipped and provided a tracking number. Lol. I wrote them back said I didn't want it anymore and that when and if I receive it, I will be taking it back to the store to return it.
  I ended up having to find another store with the same shoes that I wanted to gift to someone.
  HORRIBLE Customer Service!! Lack of communication.

• Review fromCandice L

  Date: 06/09/2023

  1 star
  DO NOT ORDER FROM HERE. I recieved these sneakers in damaged condition. I work long days/weeks so I was unable to open the box until day 8 after recieving them. They shoes were worn and creased. Neither in person store return nor website would accept the order back even though I didnt wear these sneakers. Unbelievable and extremely poor customer service. Just order from the actual footwear company.

• Review fromTishe L

  Date: 05/18/2023

  1 star
  I purchased 2 pairs of fake sneakers from snipes on 25 Westchester avenue in the Bronx. I purchased the white and cherry blossom 5s and the black and yellow 4s when I unboxed the shoes I automatically knew the 5s were fake it looked like the shoes had been worn, the manufacturer number on the box did not match the numbers on the snipe's website, the paint on the shoes were a bit sloppy. The 4/s were sloppily painted on the bottom, and on the side soles. I took them right back and got my money, of course they tried to argue with me. He told me he made a mistake and put the 5s in the wrong box. I told him when they arrived here, shouldn't they have been in the right box. Then when I walked away the young lady started cursing at me like my money came out of her pockets. The audacity of these people. I reported the situation to snipes and what they do nothing I'm guessing because I got my money back. That unacceptable too because I had to take a cab to the place and from the place and now not only that, I'm looking for new shoes for both of my girls birthday. Never again, count your days snipes