Business Profile

Pharmacy

Rite Aid Corporation

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Complaints

This profile includes complaints for Rite Aid Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

302 total complaints in the last 3 years.
65 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been doing business with Rite Aid pharmacy in Spokane WA at their location on *******************. going on 2 years. come Jan. 1st, 2023, this store and another were closed for the holiday, but a Rite Aid pharmacy at *************** was open that day where I brought a valid prescription that had 1 refill left to be filled. I was told it could not be filled due to the fact the pharmacist would have to physical call my store by phone for some unknown reason, which was closed. You would figure all the Rite Aid computers and their data files on customers would all be accessible to any Rite Aid employee to check on verifying refills, valid prescriptions, etc. etc. I was then told to come back the next day when all stores would be open, and they could fill it then. I was then told they only had 18 pills available on my 2nd trip back to store and received the 18 pills. I was then told to return Sat. 01/07/2023 to pick up remainder of my meds some 52 pills. Apparently, I was told wrong because I could not pick up on said date because it was "Too early"? and to come back Sunday Jan. 8th to do that. I counted around 4 wasted trips, back and forth with Rite Aid and being told wrong information from their employees. I do not know if they were doing this on purpose or just being mean, but I will never shop, visit any of their stores or pharmacy's. They are either very stupid or intentionally try and upset elderly disabled people like myself. The funny thing is they ask for your phone number if the pharmacist has any questions or concerns, he could call and let you know. They never called me once to explain anything or to tell me not to come. No phone calls and traveling 4 to 5 times to get a valid Rx filled is unacceptable.
Business Response
Date: 01/11/2023
We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days.
Customer Answer
Date: 01/25/2023
Complaint: ********

I am rejecting this response because:

This case SHOULD NOT BE CLOSED! I only answered your contact with me in regard to Rite Aids response that I was satisfied with what they said, they were to contact me within 5 business days after speaking to their upper management. They never fulfilled what they said they were going to do. They have not contacted me regarding this incident. Please let me know what I need to do to continue this matter. Thank you
***** * ***** Again, there has been no contact from Rite Aid as of this date 01/21/2023
Regards,

***** *****
Customer Answer
Date: 01/25/2023
Rite Aid corp. finally responded 01/23/2023, I then sent you an email yesterday or the day before asking it not to be reopened as the matter had finally been handled satisfactorily, as Rite Aid Corp did finally contact me.
Initial Complaint
Date:01/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ****** from the business on December 24th and it was shipped out on December 27th. I have not gotten a update or anything from them. I never received the item. I reached out twice and got no answer.
Business Response
Date: 01/11/2023
We are sorry to hear that you are still waiting for further information regarding your order. A member of our Customer Care department will be reaching out to you via email for further assistance.
Initial Complaint
Date:01/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Defective Product:Rite Aide's ******** "Easy Grip Toenail Clipper" 14.99 Soon after I bought the product in your Brea, Ca store, one of the "easy grips" fell off. Now the spring broke and is UNUSABLE. Too costly, in this Pandemic Inflation time, especially for a senior on a fixed income. This is price gouging on ******** or Rite Aide's part. UNUSABLE

Business Response
Date: 01/11/2023
We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days.
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rite aid corporate policy allows coupons. Rite aid ********************************, Huntington Station, NY ************ refused and did not let me use coupons on clearance items. There is no such policy disallowing it
Business Response
Date: 01/11/2023
We apologize for any confusion. The terms listed on the manufacturer coupon will determine if the coupon can be used towards clearance items. Most of these coupons have a disclaimer that it cannot be combined with other offers or promotions, which can include clearance sales. If this is the case, we would not be able to accept the said coupon due to coupon restrictions.
Initial Complaint
Date:01/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Rite Aide Pharmacy in Rosedale Queens is not answering the phone to refill prescriptions'. I have called several times and my doctor's office does not get an answer using the prompt for a Medical office when they call.
Business Response
Date: 01/11/2023
We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days.
Initial Complaint
Date:01/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The nature of this complaint is simply customer service. The pharmacy technician by the name of ******/****** do not possess the basic skill of service to a human being. Over the phone when trying to fulfill a simple prescription is met with inadequacy. Instead of problem resolution her/he only response “there’s nothing I can do” however upon reaching out to a different store the issue was resolved completely with grace and patience. If it wasn’t for the service provided the provider wouldn’t be necessary. He/She has a history of being abrasive and useless when situations arise. This shouldn’t be acceptable when you’re trying to retrieve life saving medicine. This transpired at Rite Aid Store #*** ******************************. Baltimore, MD ********
Business Response
Date: 01/11/2023
We are sorry to hear about your recent experience at location #*** . Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days of today 1/11/2023 to address and resolve your concerns.
Initial Complaint
Date:01/02/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 2nd 2023 I went into rite aid at 1:03 I got done my transaction basically I went got some candies I have previously purchased them about maybe a couple of days ago around Christmas time at the rite aid in Owings Mills had no problem they were like $2 and some cent a box so I want you to randallstown store when I got to the register it was another lady there she had a bunch of Christmas things and I went to she let me go in front of her I had probably like 30 boxes of candy so basically they didn't have any signs posted but because I had went to the other rite aid and it was Christmas candies I knew that they would probably be even more often the 60% got to the register they was only 50% off so basically I asked a young man to contact his manager which he did the man that you came up there very rude the candy end up coming to like 117 I use some of my rewards points which was $5 and then I paid with my EBT card they still wanted me I had to put up 30 cent out of there I asked her why am I playing 30 cent because what is the text it's nothing she was just rude and up nauseous and Friday do not do something about these practices with your management not on the rent things this supposed to be on sale that you went to our rite aids and had no problem and they gave it to you correct price when Christmas items is on sale 60% off and then she tried to go and basically get more money out of the store because the register wasn't ringing it out right basically I will contact another entity over the better Business bureau if something is not done because it's against the law to cheat a consumer and that is what they are doing and she act like she cannot override it to honor the price but she wants to charge people more if it's not fixed in my money it's not corrected and gave it back to me I will be connect contacting somebody over rite aid corporate and over BBB to get something done
Business Response
Date: 01/11/2023
We are sorry to hear about your recent experience at location #***. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days from today, 1/11/2023. Please also note that we strive to provide you with the lowest prices possible on Riteaid.com. However, sometimes prices may be either higher or lower than local store prices and that clearance sale prices may also vary from location to location. If you have find an item in store that's price is listed higher than what is listed online at Riteaid.com the store will price match the online price. I hope this information is helpful.
Customer Answer
Date: 01/12/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: because it shouldn't have been with another store not even around the corner from them basically and it's pretty much the same geographical area is charging way less and then they charging way more

Regards,

***********************
Initial Complaint
Date:12/27/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not using the subject Rite Aid until Rite Aid removes subject pharmacist to another location . . .maybe city of Detroit.
Customer Answer
Date: 12/28/2022
December 27, 2022

To all it may
concern. And that should be more than a few:

This letter
is a complaint regarding a sole pharmacist's behavior at the Rite Aid pharmacy
(#****) located **** **** ***** ******, Port Huron, MI *****. There is no
online portal or phone option to make a complaint within the Rite Aid Corp.

I submitted a
prescription (not controlled substance) online for refill 12/04 or 12/11. I do
this early to allow sufficient time for contact with doctor. I resubmitted the
refill request Sunday Dec. 18. I called the pharmicist (******) Sunday Dec.
18th @ 6:53 pm to inquire if my doctor's office had relayed the RX refill.
****** told me, "I've sent both of your requests to your doctor and have
not heard from them." I called my doctor's office early Monday morning and
talked with an administrator. She told me Rite Aid (******) didn't submit any
refill request until Sunday eve (after I'd talked to him on the phone). Then, on
the morning of Dec. 19, I received a Rite Aid e-mail stating the RX was due for
a refill.

This same
scenerio has occured several times . . . provoking . . . and wasting my time
and my doctor's time. I've called the customer service number. No response 1st
time. No option to complain the second time.

One day, a
few months ago, I phoned the pharmacy. I identified myself and inquired per an
RX. A young female tech replied, "You have a behavior problem". A
young pharmacy tech shouldn't be diagnosing. It came from ******. Why would a
pharmicist say that to an employee? Cause . . .when you push people down it
artificially raises the "pusher's" status. Condecsending at its
worst. With Rite Aid's customers!

I've come to
conclude ****** is either incompetent, has sociopathic tendencies, or both.
He's imature and a liar, schemer and manipulator. He, perhaps, is attempting to
increase his status by assigning himself authority which isn't his.

There's more
. . . but why delve. I confronted ****** per his behavior Dec. 22. ****** then
informed me he'll no longer fill my RX's. So who wins with that ceased
activity? I can have RX's filled many places . .and delivered. Rite Aid have
too many customers?

Is Rite Aid
more business oriented or more people oriented? What's the difference between
two? Nothing. Absolutely nothing. Feed your ego or feed your profits.

Please don't
respond to this complaint with a generic, scripted, or standardized response
e.g., "The Rite Aid Corporation values all our customers . . . .

Very Sincerely,
Business Response
Date: 01/11/2023
We are sorry to hear about your recent experience at location #****. Please be advised we have notified Regional pharmacy Management team about these concerns and issues to be sure they are addressed. They will be in contact with you within 5 business days of today 1/11/2023. We would also like to address that complaints can be made to Rite Aid directly by filling a complaint either online via: ******************************************************* or by calling 1-800-RITE-AID ***************).
Customer Answer
Date: 01/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: No one contacted me as Rite Aid said would happen by 1-16-2023.

Regards,

*****************
Business Response
Date: 01/19/2023
We are sorry to hear you are still waiting to be contacted by the Regional pharmacy Management team member regarding your concerns. Please be advised we have sent a follow up message to said team member, letting them know a customer is still waiting for their assistance.
Customer Answer
Date: 01/28/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Rite Aid pharmacy located on ********* in Williamsburg, VA is not filling prescriptions or answering phones for inquiries. I called for a renewal of medication December 19th and have still not received it. My husband went to the pharmacy on 12/22, and it was not filled and was told to "wait for the text" for pickup. I have tried multiple times to call without answer.
Business Response
Date: 01/12/2023
We are sorry to hear about your recent experience at location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days.
Customer Answer
Date: 01/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Switched my prescriptions from Wolcott CT Rite Aid because they have no permanent pharmacist, switch to the Waterbury location where I was told the pharmacist is there every day. Now they open and close when they choose, it doesn't matter if you need to pick up a script or not, it was just posted on the drive thru window they will be closed from 12/22 and reopening on 12/26. How can it be legal that they open and close as they wish. What happens if you need a script or have a controlled substance that can only be filled at certain times and it happens to fall when they decide to close. This needs to be investigated, have spoke to corporate 3 times, they have done nothing except call backs which ou never get.
Business Response
Date: 12/23/2022
We are sorry to hear about your experiences at the Wolcott and Waterbury locations. Please be advised we have notified the regional management team about this issue to be sure this is addressed. They will be in contact with you within 5 business days of today, 12/23/2022 to address and resolve your concerns with you directly.
Customer Answer
Date: 12/23/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I have already been told 2 times that management would call back, never heard from anyone, I have names and case #/s

Regards,

****** *********
Customer Answer
Date: 01/09/2023
Problems with the pharmacy is ongoing. They open and close at will, no schedule, no warning, if you need a script and they decide to close, oh well you need to wait even if you need the meds on a schedule.
Business Response
Date: 01/30/2023
We are sorry to hear you are still waiting to be contacted by a Leadership Team member. Please be aware, this matter has been escalated and someone will follow up with you as soon as possible.
Customer Answer
Date: 02/01/2023
The store has since closed as of 1/24/23, I believe due to all the issues it was having accomodating customers prescription requests.

Complaint: ********

I am rejecting this response because:

Regards,

****************
Business Response
Date: 02/06/2023
We apologize for any delay regarding further assistance with your concerns. The Pharmacy District Manager will be contacting you regarding your concerns shortly.
Customer Answer
Date: 02/06/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
The pharmacy has since been closed due to all the issues
Regards,

****************

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Rite Aid Corporation is NOT a BBB Accredited Business.