Complaints

This profile includes complaints for Rite Aid Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rite Aid Corporation has 773 locations, listed below.

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  Rite Aid Corporation

  1200 Intrepid Ave Ste 2 Philadelphia, PA 19112-1230

• 

  Rite Aid Corporation

  1631 Elm St Manchester, NH 03101-1207

• 

  Rite Aid Corporation

  3 Freetown Rd Raymond, NH 03077-2394

• 

  Rite Aid Corporation

  75 Boston Post Rd Waterford, CT 06385-2423

• 

  Rite Aid Corporation

  495 S Main St Thomaston, CT 06787-1816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Rite Aid location is terrible. I’m not sure if it’s a staffing issue or management issue but several times my medications have not been filled on time, leaving me to lapse several days in my medical treatment. At some point this will become a civil litigation issue of negligence. I’m not told when my medications are ready and then I show up at the designated time I’m told and they aren’t ready for days. I’ve had to go 2 days without two of my medications and was told they are still not ready. I was rudely told by a staff member “I don’t know what to tell you it will be 45 minutes”. I strongly encourage corporate to step in and provide the assistance this location needs to operate effectively or you will find yourself in court.

  Business Response

  Date: 12/23/2022

  We are sorry to hear about your recent experience at location #****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days, 12/23/2022, to address and resolve this directly with you.

• Initial Complaint

  Date:12/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very bad shopping experiment at this store today (Nov 30 2022): Bellevue #***** (**** ******** Mall SE Bellevue, WA  *****). I want to buy a ******* toothpaste ($3) because there are in-ad coupon ($1) and online coupon ($2 added to my account). However, there is not weekly ads and my load2card coupon did not work. I also interacted with a very unprofessional cashier at the checkout in this store. I notified Rite Aid customer service about this awful shopping experience, they offer a solution: I need to pay $3 upfront and reimburse me with $3 Rite Aid cash (Bonuscash), I do not accept this solution. Afterwards, there was no follow up or response. I used to shop in Rite Aid back in 2015-2018. However, the latest experience at Rite Aid disappointed me. If they allow in-ad coupon and load2card coupon, they should make them work, otherwise, this can be deceptive advertising. I hope the management can treat this seriously and offer me a store credit as a good attitude to earn back the trust. Thank you.

  Business Response

  Date: 12/23/2022

  We are sorry to hear about your recent experience at  location #*****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days from today, 12/23/2022, to address and resolve this issue with you directly regarding the unprofessional cashier issue.
  Unfortunately, Load2card digital coupons cannot be used on any items that had paper coupons applied to them this is because The Load2Card coupons are digital Manufacturer coupons which cannot be used in conjunction with other Manufacturer coupons (paper coupons). If a paper manufacturer coupon is used for the said item, the Load2Card coupon will not redeem. You can view our coupon policy here:  ( ******************************************************** ) As Rite aid no longer prints weekly ads, we encourage customers to either print their own coupons or to use the load2card coupon system. As a courtesy $3 of bonus cash has been added to your account, please note that in the future you must make and complete a purchase before any store credit can be issued.

  Customer Answer

  Date: 12/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has an automated system to inform you when prescriptions are ready and a time frame of when you can pick up. They have on many occasions not had the prescription available despite what the automated system informs you. The manager refuses to address the issue, or even receive phone calls. They always send you to their online site that does absolutely nothing to address the issue. The manager at the Freeland, WA location won't even take a phone call to address the problems and has her associates field the calls because it is too "stressful " for her to engage with the consumer. She refuses to give me the office number for her direct supervisor and claims that her supervisor does not have a company phone number, only a personal number. I find it very difficult to believe that a corporate representative of this company does not have a company phone line. I am constantly pushed to either their online site, or their  1-800 number which never puts you in contact with an actual person. Now, they have threatened to have the law enforcement physically remove me from their store if I enter because the manager of the pharmacy finds it too stressful to address a longtime customer's complaint.

  Business Response

  Date: 12/23/2022

  We are sorry to hear about your experiences with the pharmacist at location #*****. Please be advised we have notified the regional management team about this issue to be sure this is addressed. They will be in contact with you within 5 business days from today, 12/23/2022, to address and resolve this with you directly. Regarding your concern about a refusal to be provided a direct number to the supervisor, it is against our policy to provide these direct phone numbers or any employee identifiers outside of First Names to customers. This policy is in place to prevent our employees from being called while off duty by Customers and to protect our employee's personal information as no company phone is provided. 

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/12/22 at 10:08am I went to put money on my **** *** card , received a email from cash app at 10:21 am saying the transaction did not go through for 461.00 went back to the store they advised they have to call corporate to see how to refund me , called corporate they stated it’s a store issue I have to go through them . The store continues to tell me they have to wait for corporate, it has been 24hours they have no answers for me or where my money is or how they are going to refund me 461.00

  Business Response

  Date: 01/11/2023

  We are sorry to hear that your cash app card was not correctly loaded on 12/12/22. We have reached out to the regional leader for the purchase location and have an active investigation in place for your refund at this time. The leadership team will be reaching out to you once the investigation is complete so that a refund can be issued. Please note that the research for this can take some time and that you may be refunded via a paper check. If refunded by a paper check it will be sent to you via certified mail. 

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today Monday December 12 we received a bill for rite aid pharmacy from McLaren for $26.85. They billed insurance we never had. We have ********* and never had McLaren. I have explained this to them several times. I tried to reach a pharmacist today, but was just left on hold. This, and every other prescription billed to McLaren needs to be properly billed to the correct insurance.

  Business Response

  Date: 12/21/2022

  We are sorry to hear about your recent experience having the incorrect insurance billed for your prescription pick ups. Please be advised we have notified upper management about this issue to be sure this is addressed and corrected. They will be in contact with you within 5 business days of today, 12/21/2022, to address and resolve this concern with you directly.

  Customer Answer

  Date: 12/21/2022

  We accept because the business took to long, and we have already paid it. Because we already paid it, there is no point of continuing to argue about the issue.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on Thursday, December 8th my medication was done at this location. Everyday since then I have been going to pharmacy to pick it up cuz it has been done since Thursday, and they have been closed by 5pm in the evening. I work the rest of time they are open and they should be open til 9pm. I am on a life sustaining medication and should have had my meds three days ago. Can't get them cuz pharmacy is never open at this store when it should be. And cant get my meds filled anywhere else cuz they are already filled there. Thank you for your time and consideration.

  Business Response

  Date: 01/19/2023

  We are very sorry to hear about your experiences and have been trying to contact you with the contact information provided to us by the BBB to verify and confirm the store location this incident happened to assist you with your concerns. Unfortunately, we have not been able to reach you and require the store's information to resolve these concerns.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Rite Aide Pharmacy site located at ************************** to order the COVID  rapid tests because I am a RN at the ** (*********** Campus) and one of the Pain Providers that I work with tested positive for COVID. I entered my insurance information on the online site on Thursday 8 Dec 2022 to have the Rapid Tests delivered as per their site and to date I haven't received them. When I called the pharmacy today around 1604 the person that I spoke with didn't know what she was talking about; she advised me that I needed to call Quest Lab to set up an appointment to be tested, I advised her not for the rapid tests I don't; she then stated that I needed to come in with my insurance information. I then advised her that I ordered them on the site, she said "well I don't know anything about that"!!!. She didn't provide a greeting, name or anything when she got on the phone.Just because the store is in an Urban Zip Code, customer service is still prevalent. Some of these employees need to understand the dynamics of Economics 101; which is supply/demand: without the demand(customers), the supply(their positions will not be needed)!!!!***********************, ***** **** ***** *** ***

  Business Response

  Date: 12/21/2022

  We are  sorry to hear about your recent experience at location #****. Please be advised we have notified upper management about this issue to be sure this is addressed. They will be in contact with you within 5 business days from to today 12/21/22 to resolve your concerns with you directly. In addition, please note that you did not place an order for covid-19 repaid tests, you completed a request form for free tests via: ******************************************************************** ,if you did not receive the confirmation message to your email within 7 business days of making the request,  that indicates that your request was not accepted or that you were not eligible for the free tests as it is stated on step 3 of at the top of the form "If you're eligible, we will notify you when your tests are ready for pick up. Rite Aid will process your insurance claim for you so you don't have to pay out-of-pocket for your at-home COVID-19 Tests." You would not receive an email or contact if you were not eligible. 

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ******* phone card on Friday December 2, 2022 didn't realize it was a total ******* card the wrong one. I tried to return it to store would not take it because the code on back was scratched off well you have to scratch code in order to add minutes on your phone which came up invalid because it was the wrong card neither Rite Aid, *******, or Total ******* will help. The card was $50.00. Did not know there are regular ******* cards and Total *******. They could have exchanged it for the right one but would not because code on back was scratched off I have receipt with activation code on it to prove it was not activated on my phone because its invalid wrong card.Thank you Hope you can resolve this greatly appreciated.

  Business Response

  Date: 12/21/2022

  Unfortunately per the Rite Aid return policy which can be found here: ( ****************************************************** ) "Refunds cannot be issued on the following products: Cigarettes & Tobacco Products. Prescriptions, Prepaid cards, Gift Cards or Money Services, Lottery Tickets". This means that all Prepaid cards sold at Rite Aid stores are Final, non-exchangeable, and non-refundable, additionally, these prepaid cards are subject to the terms specified by the individual merchant, in your case ******** (see back of card for restrictions) and that Lost or stolen cards will not be replaced or refunded by Rite Aid.
  

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB Staff - lj Consumer stopped to pick up a prescription on December 2nd. The pharmacist stated it would take ten to fifteen minutes. The consumer attempted to pick up the prescriptions that were already available. The consumer was in a hurry and could not wait. She had to pick up her daughter. The technician was rude and argumentative. They were helping another consumer. Consumer asked for a manager three times. She was unable to speak with a manager. Consumer does not like the way she was treated.

  Business Response

  Date: 01/11/2023

  We are sorry to hear about your epicenece at this location st0re #***** and we have escalated the original complain to the regional leadership team to be addressed they will be in contact with you to correct and resolve these concerns directly with you within the next 5 business days. 

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 3 money orders in the amount of $****.00 ($500, $500 & $126) money order # ***********, 80 and 81 from Rite Aid store # ***** on 11/17/2022. On 11/14/22, I was informed that 2 of the 3 money orders were canceled by the store when my rental office tried to cash the money orders. When I reached out to the store # ***** manager, I was told the cashier draw was short $1000.00 so they cancel my money orders. They stated that after reviewing a video the cashier gave me my money back along with the money orders, (how stupid do that sound) so the cancel the money order. Now this is far from the truth. My question is, If the cashier gave me ALL of my money back the draw should be short 1126. I have tried reaching out to the company on several occasion 11/14/22, 11/22/22, 11/28/22 and 11/29/22 to resolve this issue with little luck. I just want my money back and if they are not going to give me my money, I would like to know that as well so I can explore my legal options. When I call, I have to use my father's name who was trying to help me with this *********************; they never gave me an actual account number.

  Business Response

  Date: 12/12/2022

  I am sorry to hear about your recent experience at location #****. Please be advised we have notified the regional management team about this issue to be sure this is addressed. They will be in contact with you within 5 business days of today, 12/12/2022, to address and resolve your money order concerns.