Complaints

This profile includes complaints for Aramark Services, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aramark Services, Incorporated

  2400 Market St Attn Legal Dept Philadelphia, PA 19103-3041

• 

  Aramark Services, Incorporated

  PO Box 905810 Charlotte, NC 28290-5810

• 

  Aramark Services, Incorporated

  15372 Cobalt St Sylmar, CA 91342-2729

• 

  Aramark Services, Incorporated

  855 McKendrie St San Jose, CA 95126-1220

• 

  Aramark Services, Incorporated

  5851 SE International Way Ste B Portland, OR 97222-4634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is *******************************. I own and operate ************************** also known as ********* I have been an established customer of Aramark services  which was previously operated by Ameripride services. This company provides rentals of tablecloths, bar towels, linen and mats to my restaurant. We started to notice on or about in December of 2022 into January of 2023 that our normal weekly billing invoice of approximately, $ 135-150 get increased to $215-275. Once we noticed this unrealistic increase considering no change in our weekly inventory we contacted Aramark on January 25, 2023, asking for a contract request. They acknowledged the email however no contract was sent to us. On February 3, 2023, after second request we still did not receive any information per our request. On March 21, 2023 after having a phone call with our account manager *************************** and requesting help to let us understand why we are receiving over a 50% rate hike he offered us a resolution to sign a new contract that would "lower the price" back to our original amount. Not only did we feel this was a trap and sign approach by Aramark, we still could not receive the contract that we asked for and at this point felt that there was not any contract to begin with because it may have expired from many years prior. We declined to sign because at this point we felt we were being lied to . On March 21 2023 we asked for our previous contract and were told via email by *************************** that our expiration date is June 2025 and that " it automatically rolled over" from June 2022. We were not notified legally in June 2022 about this roll over agreement. On march 31 2023 we asked for a copy of the renewal agreement that Aramark claimed we were in and we did not receive anything. On May 1 2023 we asked for credits due to our account because we were being charged almost double for our weekly invoice and was told they would give us credits. That same week we did not receive our delivery in a timely fashion and notified Aramark via email. May 4 2023 - Order did not arrive may 17 2023- My email to Account manager *************************&************************** explaining the damaging service that has caused my business money, and pain and that I can no longer do business with Aramark. I asked for a resolution, and no response was given . june 7 2023- 65 days plus since formal request for " the contract " to be given and still no response. Please give me a call ************ or email me ********************** for more information on this matter.

• Initial Complaint

  Date:07/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aramark provides food services under contract at ******************************** halfway house in Baltimore MD. The Aramark contracted employees are refusing to serve nutritional meals to the housing residents. Residents have no other ability to feed themselves unless they buy junk food from over priced vending machines. The fact that residents are served two meals a day that consist of only baloney cheese bread chips and three cookies is nowhere near close to the nutritional value required of an adult as stated by the *** and for the bureau of prisons policy that outlines the appropriate meals for people in its custody. Upon multiple occasions the Aramark contracted staff have refused to come into work for various reasons which leaves meals unprepared and therefore the residents do not get to eat on time nor do they get to eat the proper food that is considered healthy. Within the last six meal served at *** ********** ** ******* four of them have consisted of cold bologna sandwiches two of the meals have not included any fruits or vegetables. Again this is an issue because the residents are locked inside of the building and they cannot leave. The building policies states that they cannot store food nor have food in their housing area which means the only food they can consume is in the cafeteria. So what that means is that there is no option for the residents to be able to provide themselves with food unless they pay at a vending machine. Many of the residents here do not have the means to pay $5 for a peanut butter and jelly sandwich. It must be noted that because of these prepackaged meals that are being to the whole population of the halfway house this means that people with religious diets are in fact having to eat meals that are against their religious beliefs for example there are Muslims and Jews here that are not allowed to eat the package meat because of the additives to the need as well as the non halal/kosher environments of what they're prepared.

  Business Response

  Date: 08/23/2023

  August 22, 2023 
  
  Dear *** *******,
  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by *** ****, Complaint ID #********, dated July 1, 2023. After careful consideration of *** ****’s complaint, Aramark would like to provide the below response.
  Aramark prides itself on providing its consumers healthy, well-balanced meals which contain sufficient nutritional value. While *** ****’s complaint raises issues related to the jail’s food storage policies, cooking style, and menu selections, the law requires only that incarcerated individuals are provided “reasonably adequate food,” although it may be somewhat “dull.” 
  Aramark carefully selects its food items and curates menus to offer sustenance inclusive of all required nutrients. Further, the ********** ** ******* Chesapeake has approved all menu items and evaluated their nutritional value to ensure all incarcerated individuals are provided a well-balanced meal in accordance with an individual’s religious affiliation and applicable local, state, and federal laws. Although the menu items may not be cooked to each individual’s preference, these meals are not unlawfully inadequate. 
  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at ###-###-#### and **************@aramark.com.

   

  Sincerely,  

                , Esq.
  Counsel, Aramark

• Initial Complaint

  Date:07/01/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aramark provides food services under contract at ******************************** halfway house in Baltimore MD. The Aramark contracted employees are refusing to serve nutritional meals to the housing residents. Residents have no other ability to feed themselves unless they buy junk food from over priced vending machines. The fact that residents are served two meals a day that consist of only baloney cheese bread chips and three cookies is nowhere near close to the nutritional value required of an adult as stated by the *** and for the bureau of prisons policy that outlines the appropriate meals for people in its custody. Upon multiple occasions the Aramark contracted staff have refused to come into work for various reasons which leaves meals unprepared and therefore the residents do not get to eat on time nor do they get to eat the proper food that is considered healthy. Within the last six meal served at The volunteers of America four of them have consisted of cold bologna sandwiches two of the meals have not included any fruits or vegetables. Again this is an issue because the residents are locked inside of the building and they cannot leave. The building policies states that they cannot store food nor have food in their housing area which means the only food they can consume is in the cafeteria. So what that means is that there is no option for the residents to be able to provide themselves with food unless they pay at a vending machine. Many of the residents here do not have the means to pay $5 for a peanut butter and jelly sandwich.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a contract with ARAMARK for their services in May of 2020 with a 3 year contract. we were requeired to comply with COVID 19 no touch bathroom appliances and products. the service and products were good, and the service people were nice. the billing started to get higher and more frequent as well as billing us two invoices for each session instead of one. we paid and complied until our contract end date of May 2023 but when we tried to cancel they claimed we had a five year contract and they sent us a copy of a foorged automaitically renewed contract we did not sign or agree to that was dated June 2020. They are refusing to get us out of our original contract - they are threatening to charge us $2,500 to do so - when they actually owe us money if the contract could be cancelled within our original understanding. we need youir help to get out of it and have them acknowledge they forged and forced an automatic renewal on us. please let me know where i can send copies of the contracts and show the problem -[ we have also paid for all invoices of serivce, service has stopped and we have all the appliances boxed ready for them to pick up. - they are refusing.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge us EVERY week but NEVER Provide service, when we try to call or email the company to get this resolved we were told the area manager would have to contact us and would within a day. NEVER heard from this manager and the issue never got fixed. We are still being charged an outrageous amount every week for no service and all we can do is dispute it every week, and still be told we are past due on invoices, (for service we did NOT receive!) We asked to terminate services, and was told we can't without paying thousands of dollars!! Its a scam of a company, they want to charge you for services and products you never got and then tell you that you can't cancel!! They won't even tell you when your "contract" is over so that you can cancel without a termination fee! I have even asked that we MUST sign to accept any services they are charging us, to prove that a driver did or in our case did not show up, and we still got billed even though they did not show up, and we had no signature on invoice.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company hides roll over contracts in their contracts. Our contract was up after 5 years in March 2023 and they claim we are on the hook for another 5 years despite California consumer laws about this type of predatory practice. When trying to contact anyone regarding the matter they don't return calls or even pick up when you call them. Currently they refuse to pick up their soiled towels from us which will soon cause a health code violation. The uniforms and towels they bring are often unusable. Missing strings and holes in towels. Sometimes they would be days late for servicing forcing us to go purchase towels as to not be in health code violation.

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did business with Aramark out of Salt Lake City Utah for over 7 years. At the end of our final contract in February I notified the company 1 week before the end of our contract by phone and via a letter as requested per the company. I followed through with these steps. I was advised I would have a member of management locally call me. 1 week later no calls. I called again, advised the same thing, again no call. I sent an email stating no contact had been made. I called again 3/27 over a month later and was told a higher manager of operations would contact me- **** *******, again no call. I was then told an RVP would call me - **** ****. No contact from him was made. I got a call from a guy filling in saying I would get a call the following Monday April 10 from the District Manager- no call. Then I text him telling him I didn’t get a call. He called me and said he would get it figured out. I was also advised by Customer Service my Contract was pushed back to April 30th! That’s not the paperwork I signed and have a copy of. I was charged for 4 weeks of no service, I was also charged for services I asked them to stop for over 2 months…..apparently the account was closed again NO CONTACT from Aramark Accounting and now sent to COLLECTIONS!?!!! They should have dropped the $156.38 bill as it’s completely unjustified in their end. How is this even LEGAL!?????

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aramark services for facilities has forged signatures, lied about servicing our business, promised service and has failed to show up on numerous occasions. They have invoiced us numerous times for services that were never provided. They have forged our employees signatures, even forged a signature of an employee who no longer works for us. We have to beg for service each week. Each week we are promised to be serviced, and they never show up. Each contact we make we are met with "we will be here on "date"." The Aramark person never shows up. We have complained to corporate, requested new service, still no resolution.

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** failed to use proper procedures of checking an imates ID before giving the package, in the photos provided, is a picture of the signature of the inmate and the other signature that was signed that's not the inmate.

  Business Response

  Date: 06/16/2023

  June 15, 2023

  Dear *** *******,
  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by
  ******* ******, Complaint ID #********, dated June 13, 2023. After careful consideration of *** ******’s complaint, Aramark would like to provide the below response.
  Understandably there may be challenges with delivering iCare packages to incarcerated individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver iCare packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery procedures which are performed by the facility’s employees.

  
  We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve any concerns. In the event a loved one does not receive their iCare package in a timely fashion, Aramark encourages customers to contact our iCare Support Team, which is available from 8:00 a.m. to 9:00 p.m. E.T., seven (7) days a week. For questions regarding refunds, please refer to Aramark’s iCare refund policy, which is available at the time of purchase and published at: ***********************************.
  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (**** ******** and **************@aramark.com.
  Sincerely,

                         Esq.
  Counsel, Aramark

  Customer Answer

  Date: 06/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  District Manager failed to contact me after several attempts to get reimbursed for my travel that I was told I would get. I would like to be reimbursed