Complaints

This profile includes complaints for Aramark Services, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aramark Services, Incorporated

  2400 Market St Attn Legal Dept Philadelphia, PA 19103-3041

• 

  Aramark Services, Incorporated

  PO Box 905810 Charlotte, NC 28290-5810

• 

  Aramark Services, Incorporated

  15372 Cobalt St Sylmar, CA 91342-2729

• 

  Aramark Services, Incorporated

  855 McKendrie St San Jose, CA 95126-1220

• 

  Aramark Services, Incorporated

  5851 SE International Way Ste B Portland, OR 97222-4634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the ***** website affiliate with Aramark, I loved one failed to get his ***** gift last week. I paid for my ***** gift on 4.5.23, he was supposed to recieve it on 4.8.23 according to the company's website. It's been almost a weekend and he hasn't received it. I would like my money back or my items delivered.

  Business Response

  Date: 09/27/2023

  September 27, 2023

   

  Dear *** *******,
  

  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by **** ******, Complaint ID #********, dated September 5, 2023. After careful consideration of *** ******’s complaint, Aramark would like to provide the below response.

  
  Understandably there may be challenges with delivering ***** packages to incarcerated individuals, given the security and strict rules at correctional facilities, which are outside of Aramark’s control, and which may frustrate delivery of loved ones’ packages. Aramark always strives to deliver ***** packages in a quick and efficient manner; however, we are ultimately subject to each facility’s delivery procedures.

  
  We truly value our customers’ trust and confidence in us, and we endeavor to promptly resolve any concerns. In the event a loved one does not receive their ***** package in a timely fashion, Aramark encourages customers to contact our ***** Support Team, which is available from 8:00 a.m. to 9:00 p.m. E.T., seven (7) days a week for order inquiries. For questions regarding refunds, please refer to Aramark’s ***** refund policy, which is available at the time of purchase and published at:
  ***********************************.

  
  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at ###-###-#### and **************@aramark.com.
  

   

  Sincerely,

   

  ******* ** ******, Esq.
  Counsel, Aramark

   

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a lake view ADA queen room for two nights at the ****** **** Lodge on January 5th, 2023, for June 7th-June 9th, 2023. We paid a deposit of 269.21 at the time of booking, and the balance of $269.21 was charged at check in on June 7th. When we checked in, we were given a room with a view of the parking lot. We addressed the issue with the front desk supervisor but were told there were no lake view rooms available. The supervisor reached out to the manager who was offsite, but they were unwilling to offer any refund. We checked out the following morning at 8am, opting not to stay the second night. Upon our return home, we reached out to Aramark through their website and requested to speak with management. We received an autogenerated email response and nothing further. Each room at ****** **** Lodge specifies lake view, valley view, or parking lot in the title or description. The room we booked had lake view in the description, so it appears that Aramark is misleading guests in order fill parking lot view rooms. We are asking for a full refund, as we did not receive what we paid for.

  Customer Answer

  Date: 09/20/2023

  I received a voicemail message from ****** with Aramark on Thursday,September 7th at 9:58 am.  Her message stated she would like to discuss my experience at The *****************,and was available until 3 pm MT.  Due to a hectic schedule, I was unable to return her call until Wednesday, September 13th at 9:01 am.  A gentleman in the office took my call and informed me that ****** was currently unavailable.  He asked what my availability was, and I confirmed that I would be available for the next hour, but otherwise could be reached the next day.  I did not hear back from ****** until the following day, Thursday, September 14th,at 12:07 pm.  Having just missed the call, I called back at 12:16 pm and spoke with another woman in the office.  She placed me on a brief hold,and then confirmed ****** was unavailable again.  I let her know that I had limited availability for the remainder of the day and confirmed she had just called me.  I was placed on hold again, but finally game up after 10 minutes.  I attempted to call again on Tuesday, September 19th at 12:09 pm, but the woman who took my call confirmed that ****** was again in a meeting and unavailable.  I left my contact information again, but have not heard back.

  Customer Answer

  Date: 10/17/2023

  Aramark contacted me and offered a partial refund, but refused to refund the cost of both nights as requested.  I am not satisfied with the outcome.

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our initial interaction with the salesperson, *********************************, we were presented with a detailed proposal that outlined the terms and conditions of the service package we intended to purchase. ********************************* assured us that the total cost for the service would be $33 each delivery over a 36-month contract period. However, upon receiving the final invoice and reviewing the signed contract, it became apparent that the terms and pricing were significantly different from what was initially presented to us. Instead of the promised $33 each delivery for 36 months, we were charged $39 with an extended contract duration of 60 months. This disparity between the verbal commitments made and the written contract signed is both concerning and disappointing. Equally disheartening is the lack of responsiveness we encountered when attempting to address this matter with both ********************************* and the sales manager ****. Despite numerous attempts to reach out for clarification and resolution, our calls and messages went unanswered. We expected a professional and honest approach from your team, but the actions of your company have left us feeling misled and undervalued as customers.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** - Acct# ********** For years we have received invoices regardless of whether or not we received service. I recently emailed our rep about this again and I'm still receiving statements showing that one of the invoices is still open. This invoice is ********** and I originally emailed our rep in regards to this on 4/5/2023. I can provide all of the emails. I have emails going back to 2022 where I requested to stop being billed when we did not receive service. I assume many customers pay these without realizing that they didn't receive service and this is a horrible business practice. I requested that our account be cancelled on 7/21/2023 and was told that they have 30 days to correct any issues. Because I have being trying to resolve this with Aramark for well over a year, the 30 day period has long passed. All towels were picked up on 7/21/2023 and we have not received any service since then. For some reason we received a new invoice last week (**********).

  Customer Answer

  Date: 10/20/2023

  I spoke with the General Manager at Aramark yesterday, and my complaint has been resolved. Once I was able to speak with the General Manager, the situation was resolved quickly and professionally. 

• Initial Complaint

  Date:08/18/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On going issues over the past year reached out multiple times, no response They tried to get us to sign a new contract while refusing to address we want out of our contract we have followed all directions to cancel yet they refuse

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I moved to Oregon to start this position. Upon beginning this job i disclosed my mental health disabilities, Including my ******* disorder that causes me to struggle with time management. Since i moved to another state my doctors and psychiatrist are out of state. My psychiatrist is also on maternity leave. I have tried multiple times to file an accommodation for this position and have little to no help. When I applied for this position the application said I would receive a sign on bonus, upon my first paycheck I noticed I did not receive said bonus. When I asked my managers and supervisors I was told that they “no longer” give said bonus. It also said nothing in the job description about any of the physical labor required to work this position. Almost all the employees in this company are overworked due to understaffing, so much so that some days most of us don’t get our 30 minute lunch. I walk over 20,000 steps at work a day and I lift 50 lbs plus without any PPE equipment whatsoever every shift. If nothing else they should have to include the amount of weight and physical labor portion of the position on their company application forms under the job description. This position is not at all what it was made out to be. I wouldn’t recommend this position to anyone.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account has been billed incorrectly. I contacted our Aramark Territory Manager, ******************************************* May and have gotten no resolution. He has given us dates of resolution that have passed with no communication at all. Attached is an email chain with all communication dating back to May 2023.******************************

• Initial Complaint

  Date:08/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company, ***** ******, terminated services with Aramark Uniform Services on February 28th, 2023. Afterwards, Aramark continued to bill us for products and services it never rendered, going so far as to forge delivery signatures on made up invoices. In a good faith effort to get this issue resolved, I spoke with the Territory Manager, General Manager, and Customer Services on many occasions, and was promised the counterfeit invoices would be removed and my account credited appropriately. I received confirmation emails from customer service saying my issues had been resolved. However, in spite of their many assurances, Aramark continued to send fabricated invoices for many months afterwards, and never credited our account. To add insult to injury, they eventually sent our account to a collections agency. I am attaching the letter I sent to Aramark via certified mail on Friday. It provides further detail on what I've stated above, and includes copies of emails and voicemails received confirming it. This is an issue completely of Aramark's own doing, and I would appreciate the company finally making good on the promises they made months ago by removing the bogus invoices and crediting our account accordingly, recalling the debt from the collections agency, correcting any erroneous submissions made to credit reporting agencies as a result of this issue, and sending written confirmation that all the above has been done.

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the website for Aramark Icare Gifts. Browsing trying to get the most for my buck. Before completing my purchase I realized my card was charged $30.98 for something I never authorized. The company says they see this happen all the time. I never signed any agreements for them to charge me. I never placed an order. The company is refusing to immediately return my money. Telling me I have to wait a week. They wont release my money. Its been pending for two days now. I FEEL LIKE I WAS ROBBED AND THE CUSTOMER Reps ARE EXTREMELY RUDE AND NASTY.I want my money back. I want coupon codes for the next few orders and an apology.

  Business Response

  Date: 08/02/2023

  August 1, 2023 

   

  Dear *** *******,
  

   

  I am responding on behalf of Aramark Correctional Services, LLC (“Aramark”) to the correspondence submitted to the Better Business Bureau (“BBB”) by ******** *****, Complaint ID #********, dated July 28, 2023. After careful consideration of *** *****’s complaint, Aramark would like to provide the below response.

  
  We truly value the public’s trust and confidence in us, and we endeavor to promptly resolve any concerns. Upon our information, Aramark did not execute the card transaction described by *** ***** in the complaint. We encourage *** ***** to submit an inquiry to her bank to resolve any additional concerns as it appears no further redress is required for this complaint.
  

   

  Thank you for your time and attention to these matters. Should you have any additional questions or concerns, please do not hesitate to contact me at (***) ***-**** and **************@aramark.com.
  

   

  Sincerely, 

   

                 , Esq.
  Counsel, Aramark

• Initial Complaint

  Date:07/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed with them in October 2022. We finally got uniforms in sometime around Jan/Feb. **** claims we were so happy with our service that we renewed in Feb. yet he can't produce the original contract. We don't want to use the "service" any longer but they want us to pay some ungodly amount to get out of the contract they can't produce for services we aren't getting. I tried ordering short sleeved shirts the end of April. I still don't have the womens shirts. They did send a set of the mens for one of the women so we had to start over. I might have them by time it gets cold again. I'm unable to escalate any issues. You can get one above your driver. Ours is **** and he's like talking to a wall. I don't think he has any authority and will ignore your request to talk to someone who does. He has made a point of telling me he has 800 customers so he's very busy. I just want what I order in a timely manner, my invoices to be correct, and to be able to talk to someone with some authority. None of which Aramark can produce. I can and have been ordering from an outside vendor just so we have uniforms in a timely manner. It does no good to try to add a new employee. It's anyone's guess will you'll finally receive your order and then it would be a miracle if it were correct. I just want the service I thought I'd be getting.