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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,896 total complaints in the last 3 years.
    • 544 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear PNC Bank Team,I am writing to formally address an urgent issue regarding the recent closure and restriction of access to my PNC Bank account. I originally opened the account after discovering unused funds and have since used it regularly. Unfortunately, I recently became the victim of a check fraud scam after selling an item through ******** Marketplace. Unbeknownst to me, the checks I received were fraudulent and later ********** soon as I became aware of the situation, I contacted ******** and was informed that this type of scam is, unfortunately, common. Despite being a victim myself, I took full responsibility and promptly reimbursed PNC for the total amount of the fraudulent checks. I want to emphasize that I acted in good faith and have no history of fraudulent behavior.Following that incident, I resumed using my account normally and even transitioned funds from my long-standing ***** Fargo account (which Ive held since I was 10 years old) into my *** account. I deposited a total of approximately $5,000, leaving a balance of $4,100 in the account.However, when I attempted to use my debit card recently, it was not usable and my account was closed I went into the branch to no help as they could not help me as it was higher *** that closed my account I am at a complete loss, l have fully cooperated with your bank. I currently have over $4,100 in the account, and with rent due in less than a week, I am facing serious financial hardship.Therefore, I am respectfully requesting the following:Immediate reinstatement of access to my account, or Expedited issuance of a check for the remaining balance (overnight, if possible), or A temporary withdrawal authorization so I can access my funds directly.I would prefer to continue banking with PNC, as I value the service and convenience your institution offers. However, I need urgent assistance to resolve this matter as I have acted transparently and in good faith throughout this situation.

      Business Response

      Date: 07/02/2025

      July 2, 2025
      RE: Better Business Bureau Case Number ******** **** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On July 1, 2025, we addressed this issue directly with the client. To protect our clients privacy, we cannot
      share further information concerning the details of our response. However, our client may use their
      discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposit a check into *** and they are not releasing my funds to me because a misspelling of my first name. But they took the check and will not release my funds.

      Business Response

      Date: 07/01/2025

      July 1, 2025
      RE: Better Business Bureau Case Number ******** ****** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On June 30, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
      cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Regarding Failure to Process Chargeback PNC Bank Dear Better Business Bureau,I am filing this complaint regarding an unresolved issue with PNC Bank concerning a chargeback I requested a month ago. Despite providing all necessary documentation and following their stated procedures, *** has failed to issue the chargeback or provide any satisfactory resolution.The disputed charge of $142 was made for a transaction I did not authorize or for a service/product not received as promised. I promptly contacted *** and submitted the required information and evidence. However, after multiple follow-ups via phone and/or written communication, I have received either generic responses or no meaningful updates. As of today, the chargeback remains unprocessed, and the funds have not been returned to my account.This delay has caused significant inconvenience and financial strain. I am requesting that PNC Bank honor its chargeback policies and promptly resolve this matter by issuing the appropriate credit to my account.I appreciate your attention to this complaint and look forward to a prompt resolution.

      Business Response

      Date: 07/01/2025

      July 1, 2025
      RE: Better Business Bureau Case Number ******** ********* ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      PNC Bank attempted to contact ********* **** on June 25, 2025, and June 30, 2025, via phone and
      email, to discuss our research of their complaint and we have not received a response. *** welcomes
      the opportunity to discuss the clients concerns and have provided the client with our direct contact
      information. We will work directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The number is not available and then they send a text to collect a late payment.

      Business Response

      Date: 07/02/2025

      July 2, 2025
      RE: Better Business Bureau Case Number ******** ***** **********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      *** attempted to contact our client on June 25, 27 and July 2, 2025, via phone and email to discuss our
      research of their complaint and we have not received a response. *** welcomes the opportunity to
      discuss the clients concerns and have provided the client with our direct contact information. We will work
      directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent a letter from PNC bank dated 6/11/25 to notify me that they were closing my home equity line of credit from any future withdraws. In the letter it states that the suspension of credit is based on a failure to pay or perform obligations owed to others. My complaint with their decision is that none of the employees at PNC bank will provide me with the credit score that is needed to re-open the account. I would also like to know what authorization that *** has to review my credit report whenever they choose to do so and what information they have provided me stating they could close my account if they choose to do so. I feel like my equal credit right has been violated. How can they advertise rates, if they cannot tell you the credit score required to obtain the said rate? That seems like a discriminatory lending practice to me. This all stems from several student loans falling out of deferment. Within 30 days of finding this out these loans are now reporting as current. My credit score is still in the mid to high 600 range. The fact that *** can restrict my access to credit like this is frustrating. I have had years of perfect loan payments with them and they should not be allowed to act like this.

      Business Response

      Date: 06/26/2025

      June 26, 2025
      RE: Better Business Bureau – Case Number 23507310 Ronald Dayton Jr.

      Dear Better Business Bureau,

      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On June 25, 2025, we addressed this issue directly with the client by phone. To protect our client’s
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225174157861

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred a credit card balance to *** under a 0% APR offer for 12 billing cycles. Due to **** app/payment system issues, my autopay setup failed, resulting in late fees that voided the 0% promo. I was then charged over $2,000 in finance charges and fees despite multiple attempts to resolve the issue they have with their payment system.After finally paying off the full balance, PNC added an additional $350 finance charge and a $35 insufficient funds fee due to a technical payment failure. Ive contacted customer service several times with no resolution. Im requesting a full reversal of these unfair charges and a review of **** payment system failures.

      Business Response

      Date: 06/25/2025

      June 25, 2025
      RE: Better Business Bureau – Case Number 23506744 – Matthias Siiteri
      Dear Better Business Bureau,
      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at PNC is already working to resolve the concern. Our client’s experience
      is a top priority. We contacted the client on June 23 ,2025. A final formal written response will be provided
      to our client no later than August 22 ,2025. To protect our client’s privacy, we cannot share further
      information concerning the details of our response. However, our client may use their discretion in sharing
      our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Chantise M.
      Executive Client Relations
      PNC Reference Number 225174155751

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/21/25 I went into the *** branch at ************************************** to complete a withdrawal from my business account. I was helped by ****** ******** who looked a little apprehensive of the **************** proceeded to ask a series of verification questions. More questions than normal but I answered all. She then asked to verify my phone, and she was going to send a text message for final verification. I waited for several minutes not receiving a code. She said she has tried multiple times and asked for my phone number again. Once provided, she said that phone number does not match the file, & she would need the manager (Page) to verify. She proceeds to speak with Page away from my area of hearing & Page calls me over to go through the same verification sequence. Once completed she said we would need to go into an office. I asked her was my phone number different she confirmed my phone number is correct in the system. She calls another department, and they ask her what her limit was to issue cash, & she said $50k. He then tells her if the funds are clear she can proceed. She then says that she can't see an image of the check that was deposited where the funds were coming from. I advised her I have a copy in the car she said no need she has to send a message to another department it would take 30 minutes. After waiting she says that now my account has a fraud hold for 5 days however I can go to another branch get a debit card and with draw from an ATM all the while knowing she personally placed a fraud hold on the account & funds were not available. This is after spending over an hour in the branch. I then called customer service, and was advised the hold was placed on my account from the actions and discretion of Page because "I looked suspicious" & no funds can be available. I let them know I had an appointment with my banker for Monday to transfer $2.5 million from *** to *** and the treatment I received due to my race will prevent me from doing so.

      Business Response

      Date: 07/01/2025

      July 1, 2025

      RE: Better Business Bureau Case Number ******** ****** *********

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On June 30, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high levelse 07. of service to all our clients. Do not
      hesitate to let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225174119263

    • Initial Complaint

      Date:06/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've contacted *** 3 times today to discuss a $93 difference between what I owe on my card and what the total is. I called to see how interest could be so high. They couldn't show me why and I asked to speak with a supervisor and the agent put me on hold and then hung up on me. I've called 3 times and been hung up on for no reason after being on hold 20 mins each time. I can't get ahold of a supervisor to talk to me. I'd like a supervisor to contact me.

      Business Response

      Date: 06/26/2025

      June 26, 2025
      RE: Better Business Bureau – Case Number 23491444– Deborah Highley
      Dear Better Business Bureau,
      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On June 24, 2025, we addressed this issue directly with the client by phone. To protect our client’s
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number 225171028570

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My rental company had taken $300 from my account for rent payment. I looked at my *** account to see the payment was being reversed. I don't understand when I purchased tickets June 6th with an overdrawn account. I never had this issue with **** I was allowed to overdrawn no more than $500. I don't need to be evicted because things are processed on their discretion.

      Business Response

      Date: 07/02/2025

      July 2 , 2025
      RE: Better Business Bureau Case Number ******** ****** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact ****** ******** on June 23 and July 1, 2025, via telephone, to discuss our research of their complaint and we have not received a return call. *** welcomes the opportunity to discuss the clients concerns and have provided the client with our direct contact information. We will work directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference: ************

      Customer Answer

      Date: 07/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Regards,

      ****** ********

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/3025 called in to payoff loan. was given a balance and paid it in full. was told I will have my title in 2 weeks. 11 days later got a notice that the loan was not closed because of a small balance $41.26. No instructions or phone number on the notice. I called the bank and they said my loan was paid. I finally got the loan **** and they did not know why I had a balance. Hours spent on the phone and finally went into a branch and they filed a customer complaint. *************** The agent that called me was horrible! HORRIBLE! she said I will call you in 2 days. Why 2 day why not settle now. I paid the balance 6/10/25 $41.33 (kept accruing)and was told in 7 days my title would be released. I just spoke with an agent and they say maybe in 10 days.

      Business Response

      Date: 07/01/2025

      July 1, 2025
      RE: Better Business Bureau Case Number ******** ****** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      PNC Bank, N.A. attempted to contact ****** ***** on June 25, 2025 and June 27, 2025 by phone, and
      June 25, 2025 and July 1, 2025 by email to discuss our research of their complaint and we have not
      received a response. *** welcomes the opportunity to discuss the clients concerns and have provided
      the client with our direct contact information. We will work directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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