Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  2730 Liberty Ave Pittsburgh, PA 15222-4704

• 

  PNC Financial Services Group, Inc.

  3353 Michelson Dr # 2 Irvine, CA 92612-7622

• 

  PNC Financial Services Group, Inc.

  1 PNC 20th Fl. Fifth & Wood Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  1105 Freeport Rd Pittsburgh, PA 15238-3103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear PNC Bank Team,I am writing to formally address an urgent issue regarding the recent closure and restriction of access to my PNC Bank account. I originally opened the account after discovering unused funds and have since used it regularly. Unfortunately, I recently became the victim of a check fraud scam after selling an item through ******** Marketplace. Unbeknownst to me, the checks I received were fraudulent and later ********** soon as I became aware of the situation, I contacted ******** and was informed that this type of scam is, unfortunately, common. Despite being a victim myself, I took full responsibility and promptly reimbursed PNC for the total amount of the fraudulent checks. I want to emphasize that I acted in good faith and have no history of fraudulent behavior.Following that incident, I resumed using my account normally and even transitioned funds from my long-standing ***** Fargo account (which Ive held since I was 10 years old) into my *** account. I deposited a total of approximately $5,000, leaving a balance of $4,100 in the account.However, when I attempted to use my debit card recently, it was not usable and my account was closed I went into the branch to no help as they could not help me as it was higher *** that closed my account I am at a complete loss, l have fully cooperated with your bank. I currently have over $4,100 in the account, and with rent due in less than a week, I am facing serious financial hardship.Therefore, I am respectfully requesting the following:Immediate reinstatement of access to my account, or Expedited issuance of a check for the remaining balance (overnight, if possible), or A temporary withdrawal authorization so I can access my funds directly.I would prefer to continue banking with PNC, as I value the service and convenience your institution offers. However, I need urgent assistance to resolve this matter as I have acted transparently and in good faith throughout this situation.

  Business Response

  Date: 07/02/2025

  July 2, 2025
  RE: Better Business Bureau Case Number ******** **** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 1, 2025, we addressed this issue directly with the client. To protect our clients privacy, we cannot
  share further information concerning the details of our response. However, our client may use their
  discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/25, I attempted to withdrawal monies from my personal bank account at the ************************* PNC branch with a completely filled out withdrawal slip, government issued drivers license, and a post-it note regarding the denominations I wanted back from the teller. Upon sending the teller these 3 items, I was refused my money and told I needed a 2nd form of ID, per ******************** policy. I requested both tellers get a manager who agreed a 2nd form of ** was needed per bank policy. I informed all 3 employees that per PNC Bank's online, public withdrawal policy only an authentic drivers license was needed. On 6/11/25, ***** ***** (Regional Mngr) called my personal cell phone to discuss the 5/23 event and harass me over the fake, untrue policy. Upon which, ***** himself lied to me again and told me 2 forms of ID were required per PNC policy. I read ***** verbatim the *** policy and he told me I was wrong and there was a "secret" internal policy, withheld from all customers and public eyes that said 2 forms of ID were required and he'd happily send me over the link, proving the policy. ***** has never sent me this proof/link, and upon calling him back for a timeline on when that email of policy would be received, he informed me that "legal services" was working on it, that the public *** website actually does not state 2 forms of ID are needed. I do not understand why I am being harassed and inconvenienced to withdrawal my own personal monies from a bank when I have provided a current, up-to-date government issued ID that still matches my current appearance, all the while the tellers are specifically looking at my face through the ******-**** cameras during our interaction. I believe this may be due to my younger age, or simply ***'s inability to follow their own public policies outlined on their public website.

  Business Response

  Date: 07/08/2025

  Dear Better Business Bureau,
  PNC Bank, National Association (***) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 3, 2025, we addressed this issue directly with the client by phone. To protect our client's privacy,
  we cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposit a check into *** and they are not releasing my funds to me because a misspelling of my first name. But they took the check and will not release my funds.

  Business Response

  Date: 07/01/2025

  July 1, 2025
  RE: Better Business Bureau Case Number ******** ****** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 30, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Failure to Process Chargeback PNC Bank Dear Better Business Bureau,I am filing this complaint regarding an unresolved issue with PNC Bank concerning a chargeback I requested a month ago. Despite providing all necessary documentation and following their stated procedures, *** has failed to issue the chargeback or provide any satisfactory resolution.The disputed charge of $142 was made for a transaction I did not authorize or for a service/product not received as promised. I promptly contacted *** and submitted the required information and evidence. However, after multiple follow-ups via phone and/or written communication, I have received either generic responses or no meaningful updates. As of today, the chargeback remains unprocessed, and the funds have not been returned to my account.This delay has caused significant inconvenience and financial strain. I am requesting that PNC Bank honor its chargeback policies and promptly resolve this matter by issuing the appropriate credit to my account.I appreciate your attention to this complaint and look forward to a prompt resolution.

  Business Response

  Date: 07/01/2025

  July 1, 2025
  RE: Better Business Bureau Case Number ******** ********* ****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  PNC Bank attempted to contact ********* **** on June 25, 2025, and June 30, 2025, via phone and
  email, to discuss our research of their complaint and we have not received a response. *** welcomes
  the opportunity to discuss the clients concerns and have provided the client with our direct contact
  information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The number is not available and then they send a text to collect a late payment.

  Business Response

  Date: 07/02/2025

  July 2, 2025
  RE: Better Business Bureau Case Number ******** ***** **********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  *** attempted to contact our client on June 25, 27 and July 2, 2025, via phone and email to discuss our
  research of their complaint and we have not received a response. *** welcomes the opportunity to
  discuss the clients concerns and have provided the client with our direct contact information. We will work
  directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter from PNC bank dated 6/11/25 to notify me that they were closing my home equity line of credit from any future withdraws. In the letter it states that the suspension of credit is based on a failure to pay or perform obligations owed to others. My complaint with their decision is that none of the employees at PNC bank will provide me with the credit score that is needed to re-open the account. I would also like to know what authorization that *** has to review my credit report whenever they choose to do so and what information they have provided me stating they could close my account if they choose to do so. I feel like my equal credit right has been violated. How can they advertise rates, if they cannot tell you the credit score required to obtain the said rate? That seems like a discriminatory lending practice to me. This all stems from several student loans falling out of deferment. Within 30 days of finding this out these loans are now reporting as current. My credit score is still in the mid to high 600 range. The fact that *** can restrict my access to credit like this is frustrating. I have had years of perfect loan payments with them and they should not be allowed to act like this.

  Business Response

  Date: 06/26/2025

  June 26, 2025
  RE: Better Business Bureau – Case Number 23507310 Ronald Dayton Jr.
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  On June 25, 2025, we addressed this issue directly with the client by phone. To protect our client’s
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225174157861

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred a credit card balance to *** under a 0% APR offer for 12 billing cycles. Due to **** app/payment system issues, my autopay setup failed, resulting in late fees that voided the 0% promo. I was then charged over $2,000 in finance charges and fees despite multiple attempts to resolve the issue they have with their payment system.After finally paying off the full balance, PNC added an additional $350 finance charge and a $35 insufficient funds fee due to a technical payment failure. Ive contacted customer service several times with no resolution. Im requesting a full reversal of these unfair charges and a review of **** payment system failures.

  Business Response

  Date: 06/25/2025

  June 25, 2025
  RE: Better Business Bureau – Case Number 23506744 – Matthias Siiteri
  Dear Better Business Bureau,
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at PNC is already working to resolve the concern. Our client’s experience
  is a top priority. We contacted the client on June 23 ,2025. A final formal written response will be provided
  to our client no later than August 22 ,2025. To protect our client’s privacy, we cannot share further
  information concerning the details of our response. However, our client may use their discretion in sharing
  our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Chantise M.
  Executive Client Relations
  PNC Reference Number 225174155751

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/25 I went into the *** branch at ************************************** to complete a withdrawal from my business account. I was helped by ****** ******** who looked a little apprehensive of the **************** proceeded to ask a series of verification questions. More questions than normal but I answered all. She then asked to verify my phone, and she was going to send a text message for final verification. I waited for several minutes not receiving a code. She said she has tried multiple times and asked for my phone number again. Once provided, she said that phone number does not match the file, & she would need the manager (Page) to verify. She proceeds to speak with Page away from my area of hearing & Page calls me over to go through the same verification sequence. Once completed she said we would need to go into an office. I asked her was my phone number different she confirmed my phone number is correct in the system. She calls another department, and they ask her what her limit was to issue cash, & she said $50k. He then tells her if the funds are clear she can proceed. She then says that she can't see an image of the check that was deposited where the funds were coming from. I advised her I have a copy in the car she said no need she has to send a message to another department it would take 30 minutes. After waiting she says that now my account has a fraud hold for 5 days however I can go to another branch get a debit card and with draw from an ATM all the while knowing she personally placed a fraud hold on the account & funds were not available. This is after spending over an hour in the branch. I then called customer service, and was advised the hold was placed on my account from the actions and discretion of Page because "I looked suspicious" & no funds can be available. I let them know I had an appointment with my banker for Monday to transfer $2.5 million from *** to *** and the treatment I received due to my race will prevent me from doing so.

  Business Response

  Date: 07/01/2025

  July 1, 2025
  

  RE: Better Business Bureau Case Number ******** ****** *********
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  On June 30, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high levelse 07. of service to all our clients. Do not
  hesitate to let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225174119263

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a fraudulent account that has been opened in my name with PNC Bank, N.A. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: PNC Bank, N.A.Opened Date: 10/1/2017 Account Number: **************** High Credit: $0.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent *********** support this claim, I am attaching a copy of my Identity Theft Complaint for your reference.Thank you for your prompt attention to this matter.

  Business Response

  Date: 07/07/2025

  July 7, 2025
  RE: Better Business Bureau Case Number ******** ***** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  PNC Bank, N.A. attempted to contact ***** ****** on June 24, and 27, 2025 via telephone and email to discuss our research of their complaint and we have not received a response. *** welcomes the opportunity to discuss the clientss concerns and have provided the client with our direct contact information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our cleints. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Audrina W
  Executive Client Relations
  PNC Reference: ************

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted *** 3 times today to discuss a $93 difference between what I owe on my card and what the total is. I called to see how interest could be so high. They couldn't show me why and I asked to speak with a supervisor and the agent put me on hold and then hung up on me. I've called 3 times and been hung up on for no reason after being on hold 20 mins each time. I can't get ahold of a supervisor to talk to me. I'd like a supervisor to contact me.

  Business Response

  Date: 06/26/2025

  June 26, 2025
  RE: Better Business Bureau – Case Number 23491444– Deborah Highley
  Dear Better Business Bureau,
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 24, 2025, we addressed this issue directly with the client by phone. To protect our client’s
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number 225171028570