Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PNC Financial Services Group, Inc. has 2357 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  108 E Main St Somerset, PA 15501-2023

• 

  PNC Financial Services Group, Inc.

  112 Freedom Rd Mars, PA 16046

• 

  PNC Financial Services Group, Inc.

  1304 Pittsburgh Cheswick, PA 15024

• 

  PNC Financial Services Group, Inc.

  144 S Main St Greensburg, PA 15601-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 11 2022 i made a deposit into my personal account, this was a check written to a business PNC informed me that they could not deposit it into my account and i would need to open a business account with them in order to receive the fund or i would need to contact the check generator to put a stop payment on the check and issue a new check directly to me. Taking this advice i contacted the generator of the check and explained the situation. She was very helpful calling her bank on several time over 4 day her Bank Wels Fargo informed he that the check had been cashed and that there was nothing they could do.
  
  I then called PNC and asked them to return the money and reject the deposit and i was told that the only way to get the money was to open a business account with them. I filed the paperwork with the state and am now force by PNC to open an account and pay over $400 to expedite the paperwork with the state I have also pleaded with PNC to ither release the fund to me or back the check generator explaining i am a small business and this is financially causing me stress, with no success. i was actual told that PNC could legally hold this money for up to 3 years

  Business Response

  Date: 07/25/2022

  July 25, 2022
  
  RE: Better Business Bureau – Case Number ********
  – ******* *******
  
  Dear Better Business Bureau (“BBB”),
  
  PNC Bank,
  National Association (“PNC”) is in receipt of
  the complaint for the above referenced customer. We thank our customer for the chance to
  learn more about their experience and appreciate the opportunity to address any
  concerns.
  
  On July 22, 2022, we addressed this issue
  directly with the customer by telephone. To
  protect our customer's privacy, we cannot share further information concerning
  the details of our response. However, our customer may use their discretion in
  sharing our response directly with you.
  
  Please be assured that it is our goal to
  provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
  regarding this matter.
  
  
  Sincerely,
  
  Lori M
  Executive Client Relations
  
  PNC Reference Number ************

  Customer Answer

  Date: 07/25/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed my car through PNC Bank in Nov2017. I always call PNC monthly and inform them that I want to make a payment and then it is processed through my bank account number since it's stored already in their system so I don't have to provide any type of payment details other than a verbal confirmation of the amount which is $291. However in the months of Dec 2020, Jan 2021, February 2021, I called them to make my normal monthly payments but apparently the payments were not going through because PNC had recently changed their billing system and in doing so, somehow they mixed up my account number internally when making the change but they entered 1 digit wrong. I was not aware that this was happening as I kept calling every month as I normally do but I was never notified that the December 2020 payment didn't go through. Each time that I called monthly, I spoke to a rep and they always proceeded to process the payment as if there was nothing wrong and they didn't notify me that there was a problem. Eventually to my surprise, my car was repossessed and I immediately called PNC. After speaking on the phone with them and asking what was going on, they informed me that their internal billing system was changed and my account was off by 1 digit which was a mistake on their behalf. I asked them if my credit would be affected even though it's not my fault and the rep said I would have to take it up with the bureaus myself. I recovered my car immediately and I still own it. However my credit has been tarnished because of this. It shows as a repossession and it also has 3 late payments. That is the only negative item that I have on my credit. I called PNC at again to try to get this resolved but the rep didn't want to assist and said I would have to take it up with the bureaus. I would like to have the repossession status and late payments removed from my credit report (all bureaus)as this has really affected me. PNC ACCT#************. See screenshot attachment.

  Business Response

  Date: 08/23/2022

  August 23, 2022
  
  RE: Better Business Bureau – Case Number ******** – **** *******
  
  Dear Better Business Bureau (“BBB”),
  
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the
  above referenced customer. We thank our customer for the chance to learn more about
  their experience and appreciate the opportunity to address any concerns.
  
  On August 23, 2022, we addressed this issue
  directly with the customer by phone.  To protect our customer's privacy, we cannot share further
  information concerning the details of our response.  However, our customer may use their discretion
  in sharing our response directly with you.
  
  Please be assured that it is our goal to
  provide a high level of service to all our customers.  Do
  not hesitate to let us know if we can assist further regarding this matter.
  
  
  Sincerely,
  
  Christine C.
  Executive Client Relations
  
  PNC Reference Number ************

  Customer Answer

  Date: 08/23/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******

  Customer Answer

  Date: 09/20/2022

  Hello ********,
  
  I want to inform you that PNC was able review the dispute and recognized that it was a mistake on their behalf but only agreed to remove the late payments from the auto loan account. The accounts still remains delinquent and it is categorized as a redeemed repossession.  
  
  I do not think this is fair since none of this would have happened if they had not made an error by re-entering my bank account information wrongly when they switched their billing system internally. This has hurt my credit severely and I would like to see if anything can be done to have this corrected. 
  
  I have attached a copy of the letter which I received from PNC bank. Can you please advise what else can be done to resolve this? I appreciate your help.
  
  Sincerely,
  **** *******
  ###-###-#### 

  Also forgot to mention that I still own the car and have never had any problems with my payments since 2017. The only problem I ever had was the one created by PNC. 

  Business Response

  Date: 10/06/2022

  October 6, 2022
  
  RE: Better Business Bureau – Case Number ******** – **** *******
  
  Dear Better Business Bureau (“BBB”),
  
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the
  above referenced customer. We thank our customer for the chance to learn more about
  their experience and appreciate the opportunity to address any concerns.
  
  On October 5, 2022, we addressed this issue
  directly with the customer by phone.  To protect our customer's privacy, we cannot share further
  information concerning the details of our response.  However, our customer may use their discretion
  in sharing our response directly with you.
  
  Please be assured that it is our goal to
  provide a high level of service to all our customers.  Do
  not hesitate to let us know if we can assist further regarding this matter.
  
  
  Sincerely,
  
  Christine C.
  Executive Client Relations
  
  PNC Reference Number ************

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an auto loan with PNC Bank, formally known as BBVA. When I purchased the vehicle from Jeep of Fort Collins, the loan went through BBVA. In July of 2021, I refinanced my vehicle with ******* ***, I had GAP insurance on the vehicle. Upon refinancing, the GAP coverage would not and did not carry over to the new loan. So I was assuming I would get a prorated refund of the GAP amount due to me, this has never happened. I've wrote, faxed and emailed Fort Collins Jeep, PNC Bank (BBVA) and ** * * ***** concerning either my refund or what really happened to the GAP insurance that was owed to me. No one has a clue to where it is or what ever happened to it, other than BBVA did take money out of the Fort Collins Jeep account and after that, no one has a clue to where it has gone. My main concern is I either want the money that is owed to me or at least like to know where the money went to. I also have paperwork that was given to me and letters I wrote so PNC (BBVA) could do research on my problem, but again, no one knows what has happened to any of the money.

  Business Response

  Date: 07/28/2022

  July 28, 2022
  
  RE: Better Business Bureau – Case Number ********
  – **** *****
  
  Dear Better Business Bureau (“BBB”),
  
  PNC Bank, National Association (“PNC”) is in receipt of the
  complaint for the above referenced customer. We thank our customer for the
  chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  
  On July 27, 2022, we addressed this issue directly with the
  customer by telephone. To protect our customer's privacy, we cannot share
  further information concerning the details of our response. However, our
  customer may use their discretion in sharing our response directly with you.
  
  Please be assured that it is our goal to provide a high
  level of service to all our customers. Do not hesitate to let us know if we can
  assist further regarding this matter.
  
  Sincerely,
  
  Erica E
  Executive Client Relations
  
  PNC Reference Number: ************

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to sell an item on Facebook Marketplace, and was contacted by a buyer (****** ****) on Facebook Messenger on 6/14/22. He sent me $225 through Zelle for the item. I got an error that said my account has been limited and not a business account so the money couldn't be credited and I had to send the buyer $200. The email address he provided was ***************** and the Zelle alias used was ******* *****. The "buyer" asked for screenshots of my transactions. He repeatedly tried to call me using Facebook Messenger. I did not answer these calls, as I was at work. I was told I needed to send him $300 extra to further verify my account which I did. Then, I was asked to send $500 MORE, to another email address: ************************. I did not send this amount. I blocked the seller from sending any further messages. I called PNC that day (6/14/22) to report the scam. They told me they could not do anything until the money was actually deducted from my account. I called back on 6/15/22, after the money had left my account, and formally filed a dispute. I also filed a police report with the Fairfax County Police Department, and a complaint with the FBI Internet Crime Complaint Center. I received a letter from PNC, dated 6/30/22 saying that my dispute has been denied. I believe I am protected by the Electronic Fund Transfer Act. In June 2021, the Consumer Financial Protection Bureau clarified its position on banks' required compliance with the Electronic Fund Transfer Act of 1978, also known as Regulation E. The CFPB says that "if a third party fraudulently induces a consumer into sharing account access information," that consumer should receive the same protections as if the money were acquired from a stolen debit card or other banking "access device."

  Business Response

  Date: 08/18/2022

  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  

  On August 17, 2022, we addressed this issue directly with the customer by letter which the customer
  should receive within the next seven-ten business days. To protect our customer's privacy, we cannot
  share further information concerning the details of our response. However, our customer may use their
  discretion in sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  

  Sincerely,
  Natalie W.
  Executive Client Relations
  PNC Reference Number: ************

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obtuvimos un préstamo comercial desde 2020 a través de BBBA, cambiamos y actualizamos dirección en Diciembre 2020, PNC compró el BBBA y por alguna razón cometieron el error de cambiar a la dirección antigua. A pesar de todos nuestros intentos no logramos que PNC actualice correctamente la información por tanto, no recibimos estados de cuenta y los envían a la dirección incorrecta. Por múltiples inconvenientes a raíz de la compra venta del banco que ocasionaron problemas y costos para nosotros, decidimos cerrar todas nuestras cuentas personales y comerciales, excepto el préstamo del que hablamos. Debido a ello nos cerraron todas la opciones de pago en línea, únicamente podemos hacerlo enviado cheques a través de correo postal. No hemos dejado de enviar pagos en tiempo cada mes, en varias ocasiones por montos mayores al que corresponde. Cobraron late fee y finance charge por un pago que al parecer extraviaron y del cual tenemos el recibo del correo postal. Además han estado cobrando late charge en repetidas ocasiones a pesar de que enviamos los pagos en tiempo, el último por ejemplo 06/06/2022 por $266.36. También aparecen otros cargos que no entendemos ni aceptamos porque no estamos dispuestos a pagar por los errores de PNC.

   

  TRANSLATION (per Google Translate):

  We got a business loan from 2020 through the BBBA, changed and updated address in December 2020, PNC bought the BBBA and for some reason they made the mistake of changing to the old address. Despite all our attempts we are unable to get PNC to update the information correctly so we do not receive statements and they send them to the wrong address. Due to multiple inconveniences as a result of the purchase and sale of the bank that caused problems and costs for us, we decided to close all our personal and commercial accounts, except for the loan we are talking about. Due to this, all online payment options were closed to us, we can only do it by sending checks through postal mail. We have not stopped sending payments on time each month, on several occasions for amounts greater than the corresponding one. They charged a late fee and a finance charge for a payment that they apparently lost and for which we have the postal receipt. In addition, they have been charging a late charge repeatedly despite the fact that we send the payments on time, the last one for example 06/06/2022 for $266.36. There are also other charges that we do not understand or accept because we are not willing to pay for PNC's mistakes.

  Business Response

  Date: 08/22/2022

  
  RE: Better Business Bureau – Case Number ******** – ****** ******
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  On August 22, 2022, we addressed this issue directly with the customer by telephone. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Chantise M.
  Executive Client Relations
  REFERENCE: ************

  Customer Answer

  Date: 08/24/2022

  
  
  

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********,
  and have determined that this does not resolve my complaint.  For your
  reference, details of the offer I reviewed appear below.

  It has been a waste of time through various calls from PNC
  representatives, all addressing issues that have nothing to do with our
  complaint. The matter was followed up by Executive Client Relations
  representative Chantise M. who was also lost on the issue and finally
  understood that our complaint had to do with the commercial loan. However she
  did not provide a solution and instead suggested that we use a line of credit
  to pay the commercial loan because the postal service may be delayed. A totally
  absurd solution because we would never incur in a debt to pay a loan. In the
  end she also wasted our time because she said she was going to consult with
  other persons in charge but her next communication was to say that our complain
  was disregarded and that the charges would no be removed. They did not care and
  chose to ignore that we mailed the payments on time and have proof from the
  post office.  Nothing of what we have explained ad nauseam is valid and
  they simply kept the unjustified late fees to our balance. It's a chaos they created
  since they acquired BBVA bank with whom all transactions had always gone
  smoothly. We must insist, all our payments were done on time by mail and demand
  that they must remove their arbitrary and unjustified outrageous late charges
  (i.e. $266.36 in just one month).  In addition to all the issues being
  disputed now they have even removed access to the commercial loan account on
  their on line banking.
  

  
  
  

  
  
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pnc holds funds in order to charge people late fees and overdraft fees. This is the worst bank ive ever dealt with and I refuse to do buisness with them any longer.

  Business Response

  Date: 07/21/2022

  July 20, 2022
  RE: Better Business Bureau – Case Number ******** – ********* * ***
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On July 20, 2022, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  Kendra M.
  Executive Client Relations
  PNC Reference Number: ************

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone hacked the PNC system, gained access to my account, and then spent nearly $4,000. I filed a police report. I notified PNC promptly. The charges were MILES away from my home and I have proof I was at work when they occurred. They have REFUSED to repay me even though the fraud occurred through THEIR SYSTEM FAILURE. The card was in my possession the entire time. They said the only way I could get repaid was if I drove MILES out of state to the stores where the fraud occurred and got security footage proving I was not the person who made the fraudulent purchase.

  Business Response

  Date: 07/22/2022

  Our valued customer brought this matter to our attention through another channel, and a member of the Executive Client Relations team at PNC Bank is already working to resolve the concern. Our customer’s experience is a top priority. We will continue working directly with our customer to address the matter promptly. A final formal written response will be provided to our customer by September 16, 2022.

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-19-22, can't get google pay activated on my new debit card in the app, called numerous times and was transferred several times to employees who refused to help, refused to transfer me, told me to go to a branch, told me how i could speak. i want action taken against them and i expect something done to keep my business or i will close the account

  Business Response

  Date: 08/19/2022

  
  August
  19, 2022
  
  RE: Better Business Bureau – Case Number ********-
  ******* ******
  
  Dear Better Business Bureau (“BBB”),
  
  PNC Bank,
  National Association (“PNC”) is in receipt of
  the complaint for the above referenced customer. We thank our customer for the chance to
  learn more about their experience and appreciate the opportunity to address any
  concerns.
  
  On August 19, 2022, we addressed this issue
  directly with the customer by letter. The
  customer should receive the letter within the next seven to ten business days. To protect our customer's privacy, we cannot share further
  information concerning the details of our response. However, our customer may
  use their discretion in sharing our response directly with you.
  
  Please be assured that it is our goal to
  provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
  regarding this matter.
  
  Sincerely,
  
  Takara
  K.
  Executive
  Client Relations
  
  PNC Reference Number ************

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Bulls**t response from a Bulls**t company 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PNC shut down all my business accounts without my knowledge. I have called and no one is able to tell me anything. I was told it’s at the branch and the branch told me to call another number. They also have denied access to my online banking. I have not gotten a phone call or an email. It’s my business account and I can’t run my business without access to funds.

  Business Response

  Date: 08/19/2022

  August 19, 2022
  RE: Better Business Bureau – Case Number ******** – ****** *****
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On August 19, 2022, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  Kendra M.
  Executive Client Relations
  PNC Reference Number: ************

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a phone call on Saturday July 16th at about 1pm i don’t recognize the number so I don’t answer. I get a voicemail and it’s a somebody named Ericka from pnc calling on a 412 number not 1-800 or 1-888. Calling in regards to a question or concern with my account. I call back the office is closed so I call Monday July 18th. She ask me to verify some things and then sends me a code. The message reads “PNC Bank: Your Passcode is ______. Don't share it with anyone. We also won't call and ask for it. If you didn't request this passcode, call us at ###-###-####” why am I being asked for a code that the message clearly says don’t share with anyone and we also won’t call and ask for it. So she can’t tell me what she called me for unless I give her that code. I tell her no and then call pnc 1-800 number. I ask to speak with a manager because I want to know why would pnc have me call them and request a code that clearly says don’t share and we will not call and ask for it. Not once was the manager or supervisor able to answer that but could only say I’m sorry for the confusion and misunderstanding. So y’all asking for peoples social security number, phone number, account number, and passcodes so if somebody’s account and money get took all PNC is going to say is sorry for the misunderstanding and confusion. A non PNC member can easily do that if your requesting all this information plus information that PNC is saying they won’t ask for PNC is still asking for. And refuse to help you unless you give them this information. Which makes absolutely no sense

  Business Response

  Date: 07/22/2022

  July 22, 2022
  
  RE: Better Business Bureau – Case Number ********
  – ***** ******
  
  Dear Better Business Bureau (“BBB”),
  
  PNC Bank,
  National Association (“PNC”) is in receipt of
  the complaint for the above referenced customer. We thank our customer for the chance to
  learn more about their experience and appreciate the opportunity to address any
  concerns.
  
  On July 20, 2022, we addressed this issue directly with the
  customer by telephone. To protect our customer’s privacy, we cannot share
  further information concerning the details of our response. However, our
  customer may use their discretion in sharing our response directly with you.
  
  Please be assured that it is our goal to
  provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
  regarding this matter.
  
  
  Sincerely,
  
  Rebecca T.
  Executive Client Relations
  
  REFERENCE: ************