Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  108 E Main St Somerset, PA 15501-2023

• 

  PNC Financial Services Group, Inc.

  112 Freedom Rd Mars, PA 16046

• 

  PNC Financial Services Group, Inc.

  1304 Pittsburgh Cheswick, PA 15024

• 

  PNC Financial Services Group, Inc.

  144 S Main St Greensburg, PA 15601-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental company had taken $300 from my account for rent payment. I looked at my *** account to see the payment was being reversed. I don't understand when I purchased tickets June 6th with an overdrawn account. I never had this issue with **** I was allowed to overdrawn no more than $500. I don't need to be evicted because things are processed on their discretion.

  Business Response

  Date: 07/02/2025

  July 2 , 2025
  RE: Better Business Bureau Case Number ******** ****** ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  PNC Bank, N.A. attempted to contact ****** ******** on June 23 and July 1, 2025, via telephone, to discuss our research of their complaint and we have not received a return call. *** welcomes the opportunity to discuss the clients concerns and have provided the client with our direct contact information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Audrina W
  Executive Client Relations
  PNC Reference: ************

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/3025 called in to payoff loan. was given a balance and paid it in full. was told I will have my title in 2 weeks. 11 days later got a notice that the loan was not closed because of a small balance $41.26. No instructions or phone number on the notice. I called the bank and they said my loan was paid. I finally got the loan **** and they did not know why I had a balance. Hours spent on the phone and finally went into a branch and they filed a customer complaint. *************** The agent that called me was horrible! HORRIBLE! she said I will call you in 2 days. Why 2 day why not settle now. I paid the balance 6/10/25 $41.33 (kept accruing)and was told in 7 days my title would be released. I just spoke with an agent and they say maybe in 10 days.

  Business Response

  Date: 07/01/2025

  July 1, 2025
  RE: Better Business Bureau Case Number ******** ****** *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  PNC Bank, N.A. attempted to contact ****** ***** on June 25, 2025 and June 27, 2025 by phone, and
  June 25, 2025 and July 1, 2025 by email to discuss our research of their complaint and we have not
  received a response. *** welcomes the opportunity to discuss the clients concerns and have provided
  the client with our direct contact information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/30/2025, I visited the *** branch in **********, ** ***** and used a promotional flyer to open a ******************* Plan account (including Analysis Business Checking) to qualify for the $1,000 bonus offer. On 02/03/2025, I deposited $30,000 to meet the promotions requirements.I later called ***'s ***** number to confirm I had met all criteria. The representative confirmed I was eligible and advised that the funds should remain in the account for three statement cycles. After completing the required three cycles, I contacted *** to inquire about the bonus and was connected with ****** *** from Retail Support on 06/04/2025 regarding case #************.****** informed me I was ineligible for the bonus due to another business account being opened and closed on 01/30/2025. I explained this was a banker errorthe incorrect account was mistakenly opened instead of the ******************* Plan, and was promptly closed and corrected the same day. ****** acknowledged the situation and agreed to resubmit my bonus request to the promotions department. She promised to provide an update by the end of the day on 06/13/2025.However, I did not receive a call. I attempted to follow up with ****** on 06/16, 06/17, and 06/18, leaving multiple messages, but have not received a response.I respectfully request that this matter be reviewed again and that the $1,000 promotional bonus be honored as originally agreed upon, based on the clear intent and corrective actions taken on the account opening date.

  Business Response

  Date: 06/27/2025

  June 27, 2025
  RE: Better Business Bureau – Case Number 23485109– Andrey Yermolov
  Dear Better Business Bureau,
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On June 26, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Chantise M.
  Executive Client Relations
  PNC Reference Number 225169002844

  Customer Answer

  Date: 06/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23485109, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Andrey Yermolov

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened a personal account online with *** and funded it with a $200 mobile deposit from my Chase ******** Shortly after, my online banking access was suspended without any notice. When I called customer service, I was told to visit a local branch to verify my identity.On June 14, I visited the *********, ** branch (1837 ***** St), where a banker named Priya verified my Michigan drivers license and U.S. passport card. She issued a new debit card, had me set a PIN, and had me sign the required paperwork. However, when I asked about my online access, she said I needed to contact customer *************, I called the same branch and spoke with the manager, who said the issue was "above him" and transferred me to customer service. After waiting 49 minutes, I was again told I needed to visit a branch to verify my identityeven though I already did that.This has been a frustrating and unprofessional experience. I've spent over 10 hours trying to resolve an issue that was not my fault, with no resolution or clear **************** this point, I would like the account closed immediately and a cashiers check for the balance mailed to my address on file. I will not be doing business with *** in the future.

  Business Response

  Date: 06/20/2025

  June 20, 2025
  RE: Better Business Bureau – Case Number 23476154 – Liliane Moheich
  Dear Better Business Bureau,
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our Client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  On June 18, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Audrina W
  Executive Client Relations
  PNC Reference: 225168915439

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2025, I opened a Virtual Wallet with Performance Select account at the *** branch in **********, ** *****, based on a flyer I received in the branch. The flyer stated I would receive a $400 bonus if I maintained an average balance of $5,000 or more per statement cycle for the first two ********* meet this requirement, I transferred $5,700 from another bank, which was deposited into my new *** account by February 11, 2025 ( $100 on 1/30, $100 on 02/06, $5,000 on 02/07, and $500 on 02/11). After more than three months without receiving the bonus, I contacted *** customer service multiple times. Each time, I was told I had met the conditions and just needed to ******* late May, I received calls from escalation managers ****** and ****, who informed me the bonus was denied. They stated that, per ***s internal calculations, my February average balance was only $4,000, not $5,000, and therefore I didnt ********** filing this complaint for the following reasons:Lack of Transparency: At no timeeither in the flyer or during account setupwas I informed of how the "average balance per statement cycle" would be calculated.Misleading Information: Several representatives confirmed my eligibility and advised me to simply wait, giving me false expectations and delaying resolution.Unfair Denial: Without a clearly stated formula or method for calculating the average balance, ***'s promotion criteria are vague, leading to customer confusion and denial of legitimate claims.I believe *** failed to honor a plainly advertised offer and did not provide a fair or transparent process. I respectfully request that *** revisit this case and issue the $400 promotional bonus in good faith.

  Business Response

  Date: 07/11/2025

  July 11, 2025
  RE: Better Business Bureau Case Number ******** ****** ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On July 8, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a hardship application the beginning of January. After months of sending in every document they asked for, I was approved for a 3 month forbearance the beginning of March for March, April and May. I had already made my March payment, so they refunded the payment. Mid March, I got a notice that I would have to pay the missed 3 months at the end of the forbearance. I was shocked and upset. I called them to figure out what was happening and was told that if I couldn't pay it to current, they would just add the missed payments to the end of my term. I felt a lot better until recently when they have insisted that I fill out the same application as before and then they will look into whether I will be approved for the deferral. I've fought with them, but filed out their application anyway and asked if they needed any other documents because I didn't want to go through months of h*** again for literally nothing. They told me no. Then they told me I needed to submit documents and the agent was extremely rude. I asked for a manager and she said she'd submit a callback request for me. That was 6 days ago and I still haven't gotten a call. I checked my credit score today and it has dropped over 100 points because of their error in reporting. I made my June payment as agreed on, so there's no reason my credit score should have taken any hit, let alone such a large one. I'm so frustrated and wish I had never opened my loan through ***.

  Business Response

  Date: 06/17/2025

  June 17, 2025
  RE: Better Business Bureau - Case Number ******** - ******* *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the client on June 16, 2025, and will continue working directly with our
  client to address the matter promptly. A final formal written response will be provided to our client no later
  than August 15, 2025. To protect our clients privacy, we cannot share further information concerning the
  details of our response. However, our client may use their discretion in sharing our response directly with
  you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 06/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. 

  I did speak to the *** escalations on 6/16 and was informed that she will call me by Monday 6/23 with answers about the next steps. I am fine to close the complaint at this time, but only if it can be reopened if the issue does not get resolved. I am hopefully to resolve this through *** directly. 

  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been almost 2 months and the bank still has not refunded me money that has already been refunded to them by *******. I purchased an item from ******* and it was out of stock. They refunded my card on April 28th. It is June and the Bank still has not refunded that money.

  Business Response

  Date: 07/08/2025

  July 8, 2025
  

  RE: Better Business Bureau Case Number ******** ***** ****** ***** ********
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  On July 7, 2025, we addressed this issue directly with the client by phone. To protect our clients privacy,
  we cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225167864932

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After ffinding a fraudelent charge on my checking account in Mid April 2025, I immediatly contacted *** and disputed the charge. They gave me a provisonal credit at that time and cancelled my debit card and reissued me a new one, promising me that this will not happen again. Fast forward to May 15th and the same company I filed a dispute about *** only recahrged my card but somehow did it under my new card number inwhich I would never have given them the new card number. Once this was seen I filed another dispute and then again they allowed them to charge on June 10th. I contacted *** to ask how and why and they had no answers. They refused to give me a provisonal credit for these fraudelent charges so that I may pay bills.

  Business Response

  Date: 06/18/2025

  June 18, 2025
  RE: Better Business Bureau – Case Number 23460581– Geoffrey McCarrick
  Dear Better Business Bureau,
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On June 17, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  Lucia Alvarez.
  Executive Client Relations
  PNC Reference Number 225163763642

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** closed my business line of credit because I don't have my business checking account with them since they don't offer free business checking and require a minimum balance and charge a monthly fee if you fall beneath it. This is tying and is illegal. Banks are prohibited from "tying" the availability or price of a product or service (like a line of credit) to the customer obtaining another unrelated product or service from the bank or an affiliate (like a checking account). This is known as a tying arrangement and is regulated under Section 106 of the ******************** Act Amendments of 1970. This rule aims to prevent banks from using their power and leverage in one area (e.g., providing loans) to force customers to purchase or use other products or services. I was told by one of their representatives that they are closing out business credit lines for all their customers who have business checking elsewhere. I have an exceptional credit rating and have never missed a payment in my life. The letter I received didn't say why they were closing the business credit line and I received no warning about needing to use it. It could not have happened at a worse time as I just closed on an investment property last week and was planning on using this business line of credit to complete the project and sell the investment property. I want my All **************** business line of credit unfrozen immediately, and for *** to stop the widespread illegal practice of tying.

  Business Response

  Date: 06/13/2025

  June 13, 2025
  

  RE: Better Business Bureau Case Number ******** ***** ******
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the client on June 12, 2025 and will continue working directly with our client
  to address the matter promptly. A final formal written response will be provided to our client no later than
  August 11, ******* protect our client's privacy, we cannot share further information concerning the
  details of our response. However, our client may use their discretion in sharing our response directly with
  you.
  

  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  

  ***** *.
  Executive Client Relations

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against PNC Bank for what I strongly believe to be discriminatory practices in the handling of my recent credit card application. As a Black African American male, I feel that I was unjustly denied based on race, despite meeting or exceeding all financial qualifications expected of a prime *************** Score: 780 Annual Income: $160,000 Homeowner: Own a $350,000 home Credit History: ************************* cardholder; paid off $70,000 in auto loans in the past two years Request: Credit card approval with a limit of $10,000 Despite this strong financial background, I was denied without adequate explanation. A representative from *** contacted me by phone, questioned me about my application, and told me he would reach out to the back office and follow up with me directly. Unfortunately, I never heard from him again, and no further communication was made by PNC Bank.What is especially troubling is that after researching available data and reports, it appears that Black men are significantly underrepresented among credit card approvals and higher credit limit offers from ***. These patterns raise serious concerns about systemic discrimination.Under the Equal Credit Opportunity Act (ECOA), 15 U.S.C. 1691, it is illegal for any creditor to discriminate against an applicant on the basis of race, color, religion, national origin, ***, marital status, or age. The Fair Lending Act and regulations enforced by the Office of the Comptroller of the Currency (OCC) also require all banks to apply lending standards equally to all qualified applicants.Investigate PNC Banks handling of my credit card application Review whether discriminatory lending practices may be present Ensure that banks are held accountable for fair, transparent, and equitable credit decisions I expected a fair review of my application based on merit and financial capacity, not race. I hope this matter is taken seriously and leads to real accountability.

  Business Response

  Date: 06/12/2025

  June 12, 2025
  RE: Better Business Bureau Case Number ******** ****** *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. A final formal written response will be provided to our client no later than August 8, 2025.
  To protect our client's privacy, we cannot share further information concerning the details of our response.
  However, our client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 06/12/2025

  To: Better Business Bureau
  Re: Case Number ******** ****** *****
  Dear Better Business Bureau,
  Thank you for providing PNC Banks response regarding my complaint.
  While I appreciate that the matter has reached the Executive Client Relations team, I am deeply dissatisfied with the approach and communication Ive received so far. *** previously advised me that the issue would be referred to their back office and that I would receive a timely update. However, I am now being told that a final response will not be provided until August 8, 2025over 60 days from nowwhich I find both unnecessary and unacceptable given the nature of my concern.
  To be clear, I did not request credit with a 60-day time frame, nor did I make any indication that would justify such a delay. The reasoning provided to deny my request appears unfounded and, in my view, unfair. I am seeking transparency and a resolution that reflects a genuine effort to understand and address the situationnot just a delayed formal letter.
  I look forward to receiving further assistance in holding *** accountable for resolving this matter appropriately and without unnecessary delay.
  Sincerely,
  ****** *****