Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  108 E Main St Somerset, PA 15501-2023

• 

  PNC Financial Services Group, Inc.

  112 Freedom Rd Mars, PA 16046

• 

  PNC Financial Services Group, Inc.

  1304 Pittsburgh Cheswick, PA 15024

• 

  PNC Financial Services Group, Inc.

  144 S Main St Greensburg, PA 15601-3102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PNC shut down all my business accounts without my knowledge. I have called and no one is able to tell me anything. I was told it’s at the branch and the branch told me to call another number. They also have denied access to my online banking. I have not gotten a phone call or an email. It’s my business account and I can’t run my business without access to funds.

  Business Response

  Date: 08/19/2022

  August 19, 2022
  RE: Better Business Bureau – Case Number ******** – ****** *****
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On August 19, 2022, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  Kendra M.
  Executive Client Relations
  PNC Reference Number: ************

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get a phone call on Saturday July 16th at about 1pm i don’t recognize the number so I don’t answer. I get a voicemail and it’s a somebody named Ericka from pnc calling on a 412 number not 1-800 or 1-888. Calling in regards to a question or concern with my account. I call back the office is closed so I call Monday July 18th. She ask me to verify some things and then sends me a code. The message reads “PNC Bank: Your Passcode is ______. Don't share it with anyone. We also won't call and ask for it. If you didn't request this passcode, call us at ###-###-####” why am I being asked for a code that the message clearly says don’t share with anyone and we also won’t call and ask for it. So she can’t tell me what she called me for unless I give her that code. I tell her no and then call pnc 1-800 number. I ask to speak with a manager because I want to know why would pnc have me call them and request a code that clearly says don’t share and we will not call and ask for it. Not once was the manager or supervisor able to answer that but could only say I’m sorry for the confusion and misunderstanding. So y’all asking for peoples social security number, phone number, account number, and passcodes so if somebody’s account and money get took all PNC is going to say is sorry for the misunderstanding and confusion. A non PNC member can easily do that if your requesting all this information plus information that PNC is saying they won’t ask for PNC is still asking for. And refuse to help you unless you give them this information. Which makes absolutely no sense

  Business Response

  Date: 07/22/2022

  July 22, 2022
  
  RE: Better Business Bureau – Case Number ********
  – ***** ******
  
  Dear Better Business Bureau (“BBB”),
  
  PNC Bank,
  National Association (“PNC”) is in receipt of
  the complaint for the above referenced customer. We thank our customer for the chance to
  learn more about their experience and appreciate the opportunity to address any
  concerns.
  
  On July 20, 2022, we addressed this issue directly with the
  customer by telephone. To protect our customer’s privacy, we cannot share
  further information concerning the details of our response. However, our
  customer may use their discretion in sharing our response directly with you.
  
  Please be assured that it is our goal to
  provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
  regarding this matter.
  
  
  Sincerely,
  
  Rebecca T.
  Executive Client Relations
  
  REFERENCE: ************
  

• Initial Complaint

  Date:07/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022, I reached out to PNC because on the App I had an offer of 0% interest for 15 months and including balance transfers to the new account. I opened a new credit on 29 June 2022. I was told I would be receiving the card and blank checks so that I can transfer any balance to the new credit. I received the credit card on 11 July 2022 and no checks. I waited 2 days checked my mail and still no balance transfer checks on 13 July 2022. 13 July 2022, I called the PNC 800 number and was told that if I didn't get the blank checks with the credit card to transfer other balances, then I won't be receiving the checks. I asked why not? I was told because some people get checks and others don't the checks. I explained the reason for opening the account was that flexibility so I can transfer at my convenience and customer service said there's nothing PNC can do at this point because is a third party mailing the checks and I can either go online or transfer over the phone. They said VISA should have issued the checks, I asked for Visa's phone number and talk to VISA agents who said I need to call PNC because they own the account. I was transferred to PNC and told them I don't like to spent my summer afternoon on the phone with PNC and would like the checks so I can transfer at my convenience. I was told a manager said you will not be getting the checks and to go online and or give them the information so the PNC agent can transfer the balances. I said to the PNC representative that PNC did the bait and switch because at this point PNC Bank practices were deceiving by conducting the bait and switch and partially fulfilling what was agreed. I said: All I need are the 2 or 3 checks so I can work on my schedule.

  Business Response

  Date: 07/29/2022

  
  July 29, 2022
  RE: Better Business Bureau – Case Number ******** – ****** ******
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  PNC attempted to contact ****** ****** on July 20, July 25, and July 27, 2022, via telephone and email to discuss our research of their complaint, and we have not received a response. PNC welcomes the opportunity to discuss the customer’s concerns and have provided the customer with our direct contact information. We will work directly with our customer if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Chantise M.
  Executive Client Relations
  REFERENCE: ************

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was paid off in October 2021 an the title will be comng BUT no title I called,went to the bank called andresponse after they mailed it to the wrong address. The pay off lletter came to the wright address but they sent the the title to the wrong address. It has been over all most year no titlre or hearing from the PNC. BANK. They said I could order a a copy, I would have to pay for it, then reimbursed (already paid when I bought the car). I ordered it. I have not receive it either and of course no reimbursement until we receive the title.

  Business Response

  Date: 08/22/2022

  August 22, 2022
  RE: Better Business Bureau – Case Number ******** – *** *******
  Dear Better Business Bureau (“BBB”),
  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  On August 18, 2022, we addressed this issue directly with an authorized representative for the customer by email. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Chantise M.
  Executive Client Relations
  REFERENCE: ************

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into my PNC bank account to change the date of my mortgage automatic payment because it was getting to the lender late. The check issued by PNC bank was sent 6/3/2022 and the mortgage lender sent me a statement 6/16 saying that the payment hadn't been made and added a late fee to my payment of almost $80.00. I got into my automatic payments, opened the automatic payment that was scheduled, changed the date to be the 1st date of the month for July and set up a cancelation to take effect after the 7/15/2022. The PNC Bank website scheduled a second payment of my mortgage instead of moving the date to 7/1/2022. I traveled 7/3/2022 to Delaware by train : a 24 hours trip. On 7/5/2022 two checks were sent to the mortgage lender. I noticed the issue the next day and I called the bank immediately. They open a dispute/complaint and they said they were going to cancel one of the checks to make sure I would not run on throughout the month without money to honor my bills, and it would take 3 (three) days to have the matter resolved. They told me to call the lender anyway to request that they returned my money as it was a mistaken extra payment. I called the lender and they made a series of demands, and treated me very badly. I called the PNC bank again, and they escalated my issue to the management team. I added overdraft protection, but I already had overdraft coverage. I received a letter from PNC bank dated 7/7/2022 saying that the double posting was not an error, therefore they were not canceling any of the checks issued and for me to contact the lender. This is outrageous given my payment history and request. It is my money and they could have canceled the check. Now I am in danger of not being able to pay my other financial obligations and have no emergency funds.

  Business Response

  Date: 07/27/2022

  PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
  On July 26, 2022, we addressed this issue directly with the customer by telephone. To protect our customer’s privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
  Sincerely,
  Chantise M.
  Executive Client Relations
  PNC Reference Number ************