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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,885 total complaints in the last 3 years.
    • 542 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently discovered that an account with ******************** was opened under my name on 6/21/2018. I did not authorize the opening of this account, nor have I had any interaction with PNC Bank regarding this account. This account does not belong to me, and I believe this may be a case of identity theft or a clerical error.Account Details: Creditor Name: PNC BANK Opened Date: 6/21/2018 Account Number: ****************Fair Resolution:I request an immediate investigation into how this account was opened in my name and a full review of any associated activity. I am seeking the removal of this account from my credit report and a confirmation that no further actions have been taken under my name with PNC Bank.

      Business Response

      Date: 03/26/2025

      March 26,2025
      RE: Better Business Bureau Case Number ******** ***** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact ***** ****** on March ******* and March *******, via phone to
      discuss our research of their complaint and we have not received a response. *** welcomes the
      opportunity to discuss the customers concerns and have provided the customer with our direct contact
      information. We will work directly with our customer if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 17, at 6:59 PM, I deposited $300 into my checking account to cover a negative balance from a recent payment. I received a receipt confirming the deposit and verified that my account balance was positive. However, at 10:30 PM, I received a notification indicating that my account was once again negative, and the deposit I made seemed to have vanished without any record of the transaction. My account displayed that the initial payment had cleared, as well as a ******* card payment made around 8:00-8:30 PM.The following morning, I contacted PNC Bank to seek clarification and was informed that it could take up to 10 days to resolve the issue. Concerned, I drove to the branch where I made the deposit and presented a copy of the transaction. Unfortunately, I was told I would have to wait while my account remained in the *********** of 12:00 PM on March 18, I received a notification stating that the previously cleared payment was returned due to insufficient funds (NSF), caused by **** error in losing the $300 cash deposit made in their own ATM.This situation has resulted in complications not only with the bank but also with the company to which I attempted to make the payment, which was declined. I will now be charged a fee for a returned payment.

      Business Response

      Date: 04/04/2025

      April 4, 2025
      RE: Better Business Bureau Case Number ******** ********* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 26, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was February 5, 2025. PNC Bank. A deposit was made into my account in the amount of *******. I then withdrew the money and used it for what i needed. Two days later I found out my account was locked. The bank stated that the money that was deposited wasnt in my name. When I with **** the money I had no problem at all no one said anything. Then my account gets locked. I had my unemployment check that went in and a ***** deposit that went in after the account was locked. Since the money was already used I cant get it back. *** is keeping my two deposits that came in after it was locked and had nothing to do with the first transaction. They are putting it toward the balance of the *******. Which I feel is not fair those two deposits came in after the fact and had nothing to do with it. It also took the bank two days to realize the name didnt match. Of course the money had been used. Thats what it was for. I have pleaded with them and they will not give it back they put it toward the ******* which I feel isnt right. Especially after it took them 2 days to realize the mistake. I would like to get my two deposits back. Not having that has caused me a financial problem with my bills. I really needed my unemployment check and the other 3k. *** was very rude and not willing to help me in this situation. They say only one person has the ability to unlock the account and she doesnt answer or return calls.

      Business Response

      Date: 03/25/2025

      March 25, 2025
      RE: Better Business Bureau Case Number ******** ******* *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 25, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
      cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
       
      Regards,

      ******* *********

      I was contacted by ***** ***** he told me that he would be looking into it. He came back with the response that he got in touch with the person who locked the account and she refused to unlock it. He did  not contact anyone else above her to try and fix the matter he did nothing to help.   The money was put in my account I took it out like normal having no idea anything was wrong. Two days later my account gets locked   It took them 2 days to figure out their mistake. I told this to ***** and he would not comment.  They will not admit that this was an over sight on their part and Im paying the price for it.   So Mr ***** was absolutely useless in trying to help  

       

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a formal complaint against PNC Bank regarding repeated unauthorized adjustments to my checking account, resulting in financial loss and ongoing frustration. Despite multiple attempts to resolve the issue directly with the bank, I have been subjected to erroneous deductions and misleading assurances that the matter was resolved.The issue originated in October 2023, when a mobile-deposited check was mistakenly processed for $800 over the correct amount. Upon noticing the error, I contacted PNC Bank immediately. While the bank acknowledged and attempted to correct the mistake, I was instead charged twice, resulting in an additional $1,600 deduction from my account. After escalating the matter, a branch manager admitted it was a bank error, and the funds were eventually restored.However, in January 2024, the same $800 was deducted again without any notice or explanation. Over the course of the next several months, this amount was deposited and withdrawn from my account a total of seven times, causing repeated financial disruptions.On March 6, 2024, after yet another unauthorized adjustment, I visited my local branch. I was assured that this was the final correction and that no further deductions would occur. A bank representative even contacted an agent for confirmation.Despite this assurance, on January 3, 2025, PNC Bank once again withdrew $800 from my account and has refused to return the funds, despite my previous discussions with bank representatives confirming that all adjustments had been completed.This prolonged mishandling of my account has caused significant inconvenience, stress, and financial instability. PNC Bank has demonstrated a pattern of negligence, lack of accountability, and poor customer service in handling this matter.Sincerely,***************

      Business Response

      Date: 04/11/2025

      April 11, 2025
      RE: Better Business Bureau Case Number ******** ***************
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On April 4, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 3/02/2025 Last four digits of card number used 0111 Merchant Name: PP*********************** Merchant phone N/A Merchant address: **************** Merchant type: ADVERTISING SERVICES On March 2nd, while reviewing my account, I noticed a transaction I didnt recognize. I called *** on Monday to report potential fraudulent activity, and my card was canceled. I was instructed to visit a local branch to have my card shredded and replaced. During my conversation with the customer service representative, they assured me my account would be credited while the investigation was ongoing. However, after about 4-5 days, I still hadnt received the credit or any follow-up communication.I then reached out to **** ******** *********, who has been helpful in the past with setting up my new money market account. He looked into the issue and found that the case had already been closed. According to the feedback, the transaction was made with a chip, and since my card was never lost, *** assumed I made the purchase and simply forgot. I expressed my frustration, noting that no one had informed me that the case was closed and highlighting the prevalence of chip card scams. I asked for details on the merchant, but *** was unable to provide a phone number or any specific information. **** assured me he would reopen the case.Unfortunately, the case was denied again. The explanation for the denial was Transaction Details and Customer Historical Pattern of Use, though Im unclear what this means. After reviewing my transaction history, I found no record of any dealings with this merchant. This has been extremely disappointing, especially given that we've never had to file a fraud claim with *** before, and we maintain a significant balance with the institution. We were also considering reviewing additional financial products. At this point, we expect our account to be credited.

      Business Response

      Date: 04/01/2025

      April 1, 2025
      RE: Better Business Bureau Case Number ******** ***** ******
      Dear Better Business Bureau ,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 19, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I discovered unauthorized transactions on my bank statement. I immediately filed a dispute and made *** aware the moment I identified the unauthorized transactions. *** advised me that they would investigate the unauthorized transactions. I received mail correspondence from *** stating that I did not report the unauthorized transactions in a timely manner.

      Business Response

      Date: 03/20/2025

      March 20, 2025
      RE: Better Business Bureau Case Number ******** ******** **
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 20, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ******** **

    • Initial Complaint

      Date:03/13/2025

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While using a non branch atm my money did not come out but was debited from my card. I called that atm and was told the transaction wouldnt post and would go back into my account. When it did not I called that atm back and was told that I needed to notify my bank. I called *** and went into the branch with the receipts showing where money did not come out. I was told to ask for a ***********************. Even with the receipts *** has denied those credits while telling me different times each call for when the credits would be available. Because the time has changed so often Im at a disadvantage with my landlord because I need to pay this bill. *** is giving me the run around

      Business Response

      Date: 03/18/2025

      March 19, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 18, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ******* ******

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Double charge for rent transaction have proved the transaction was only supposed to be charged once I also have two accounts both have been blocked ,but transaction was only listed on, One of the accounts was the one that had the transaction. The other account did not ,and my depositing check is supposed to come tomorrow and it is in jeopardy of being taken even though I have provided them with the company name and they have the means to be able to contact them themselves and they have not done so, so I am reaching out to the Better Business Bureau to assist me to get my account restored.

      Business Response

      Date: 04/02/2025

      April 2, 2025
      RE: Better Business Bureau Case Number ******** ****** *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 18, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone accessed my debit card information and stole money from my bank account. I spoke with *** fraud **** and was told I could not dispute the charges as they are still pending. I explained that online banking balance shows the money is gone and I do not have enough to pay my mortgage now. I was still told I could not dispute as charges are pending. This is unacceptable. I am going to incur a late fee on my mortgage due to this.

      Business Response

      Date: 04/03/2025

      April 3, 2025
      RE: Better Business Bureau Case Number ******** **** *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact **** ********* on March 14, 2025 and March 19, 2025, via phone
      and email to discuss our research of their complaint and we have not received a response. ***
      welcomes the opportunity to discuss the customers concerns and have provided the customer with our
      direct contact information. We will work directly with our customer if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** authorized a payment from my checking account to go to my credit account and are saying that someone authorized it over the phone. They will not give me info on who or what phone number authorized this. Because nobody did authorize this payment because of the fact it would over draft the account. So they(pnc) stole ******from account to put towards cc account which over drafted the account and now we are also getting charged over draft fees

      Business Response

      Date: 03/18/2025

      March 18, 2024
      RE: Better Business Bureau Case Number ******** **** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our client brought this matter to our attention through another channel, and a member of the Executive
      Client Relations team at *** already resolved the concern. A final formal written response will be
      provided to our client by May 9, 2025. Our clients experience is top priority. We spoke to our
      client on March 14, 2025, to address the matter promptly. To protect our clients privacy, we cannot share
      further information concerning the details of our response. However, our client may use their discretion in
      sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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