Complaints
Customer Complaints Summary
- 262 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am urgently reaching out to address the inaccuracies on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, which has led to significant financial and emotional distress.According to 15 USC 1681 Section 602, I am entitled to financial privacy, and I expect my information to be handled with the utmost confidentiality.Additionally, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot disclose account information without my explicit consent, which I have not granted.The discrepancies tied to CRDMGMCOMP have negatively impacted my financial situation and require immediate correction.Also, I want to highlight that 15 USC 1666(b) prevents creditors from marking credit card payments as late under certain **************** account details are as follows for your reference: Account Number: ******** I urge a comprehensive review of my account and prompt correction of these errors, ensuring full compliance with federal laws.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this issue.Sincerely,****** ********Business Response
Date: 10/23/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:10/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company placed a random medical collection today, 10/13/2024. This does not belong to me. I have lived in ********** since 2017. It is illegal in the state of California to place medical debt on a credit report. I do not and have not lived or even visited the state of *******. I am demanding the immediate removal of this erroneous medical debt.Business Response
Date: 10/29/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** *******' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to **** directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:10/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to dispute the collection account opened by **********************. I have no record of this debt and have not previously been contacted by your agency regarding this account. Additionally, I am concerned that this collection account may involve information about my medical records. I did not authorize access to my medical records under *********************** Portability and Accountability Act), and it is a violation of my rights if this information has been accessed without my consent. Please provide verification of this debt and any related documentation. If you are unable to validate this debt or prove authorization to access my medical records, I request that you remove this account from my ********************** report and inform the credit bureaus to update my records accordingly. I would appreciate written confirmation of your receipt of this dispute and the outcome of your investigation. Thank you for your prompt attention to this matter. Sincerely, ****** ****Business Response
Date: 10/29/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:10/05/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this this debt with credit management company, I do not have a contract with the company, and they did not provide me with the original contract as I requested.Please delete these items IMMEDIATELY!These accounts should not be furnished on my consumer reports they are in VIOLATION !! Under , 15 U.S code ****b - Permissible purposes of consumer reports (a) IN GENERAL Subject ton subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN CONSENT of the consumer to whom it relates. I never gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer which violates my rights as a federal protected consumer . NO CONSENT IS IDENTITY THEFT . As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!!Business Response
Date: 10/15/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into Zajahnee Freeman's claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Zajahnee directly and encourage them to contact us at 888-677-5049 if we can be of further assistance. Thank you.Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22385853, and find that this resolution is satisfactory to me.
Regards,
Zajahnee FreemanInitial Complaint
Date:10/03/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 collections were added to my husbands credit for the same amount of $1400.00 each. He has called multiple times to find out what these were for, and finally received an answer today. The first thing asked is, if his name was (BLANK) and if he social was (***-**-****), and proceeded to read off his whole social. She said she needed to verify his identity. He told her that she was being recorded and she hung up. He called back and asked for a supervisor, and was put on hold then hung up on. The will not tell us what these charges are. They are providing personal information before verifying identity. This is illegal.Business Response
Date: 10/15/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** Head's claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:10/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receive a bill from a collection agency.I am unaware that there is a debt. I am unaware of why this amount is due and why . your bill does not include a breakdown of any fees or my signature of contract from the provider. Additionally, I am allowed under the **************** Portability and Accountability Act (HIPAA) to protect my privacy and medical records from third parties.Please remove this medical bill from collections so it is not reported to collection agencies as it is against ***** to share my private medical information.Business Response
Date: 10/11/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:09/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing this credit card company as they state I have a collections owed to them of $603. When I spoke with them on the phone they stated it was because of a Hospital charge from 11/22 at Advent Health in Celebration. They stated it was a separate charge from the doctor itself and not from the hospital and that is why it would not show up on a hospital bill. This does not sound correct to me. I called the hospital in question and they state that they did not have a third party ****** during this time and that I did not even visit the hospital during the time in question. They also stated my bill was paid in full and did not owe anything. I believe this company is a scam. I have seen their reviews and note that they are doing similar things for many other people. I need to have this collections taken off of my report. And they need to be investigated for their scams. I have attached my billing details stating my hospital stay in october of 2022 and that it was paid in full for proof.Business Response
Date: 10/04/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into Sydney Holmes' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Sydney directly and encourage her to contact us at 888-677-5049 if we can be of further assistance. Thank you.Initial Complaint
Date:09/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company reported a derogatory on my credit in violation of federal ****. This was a bad surprise in the middle of purchasing a home. I have never received any billing contact in writing nor phone call from either this company nor their client, Supercare Health. It took some sleuthing and per conversation with Supercare health directly, **************** confirmed they had inaccurate contact information and pulled all collections back from "Collection Management" on SEPT 13 2024 per ***** at SuperCare Health and several subsequent phone calls with ******* and Crizza, and manager **** (email attached.) "COLLECTION MANAGEMENT" is instructed to remove all derogatories from all credit reporting immediately and to provide a letter on company letterhead of such to this email address wiithin 48 hours.Business Response
Date: 09/30/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage him to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:09/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bureau Name: *************** Address: P.O. ************************ Recently, I did an investigation on my credit report and found several items on there to be inaccurate. Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates. 15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. Please remove the following items from my credit report, immediately. Accounts 1. **********************, Account #******** Amount $512 and Account #.******** $512 These accounts are being reported inaccurately, please remove these from my credit report immediately. If after 14 days no action is taken i will assume you have disagreed at that point i have documented all these attempts with proof for a legal paper trial and will turn present case with facts and proof to the **** and my attorney, I'm also Licensed Broker for the state of ***** and am familiar and experienced with these types of cases. as per previous public complaints i see your response is the same template over and over which i will not contact by phone only in writing. Thank you for your attention to this matter.Business Response
Date: 09/30/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage him to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:09/16/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company made a fraudulent collections on my credit for $2,138. I randomly received a notification that my credit score has decreased due to a major derogatory ***** This is utterly frustrating since I have built my credit to buy a house after this overseas deployment. My credit score has dropped 22 points because of this. I researched this company and over 150 people have complained about the same issue. This is unacceptable and I need this removed from my credit report as soon as possible.Business Response
Date: 09/30/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to **** directly and encourage him to contact us at ************ if we can be of further assistance. Thank you.
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