Complaints
Customer Complaints Summary
- 262 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
That company put me in collection based oh fraud. i was never billed or made aware of anything and when i called them , they were rude and incoherent to my problemBusiness Response
Date: 11/19/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********** Vayfeld's claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ********** directly and encourage him to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:11/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***. I do not have a contract with CREDIT MANAGEMENT *** they did not provide me with validations and other documents as requested. Also, the alleged debt in question has surpassed Californias four-year statute of limitations for medical debt. Credit Management COs attempts to collect on this time-barred debt are therefore in violation of state law and contribute to improper and potentially misleading practices.Business Response
Date: 11/26/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** **********' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:11/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A collection or debt showed up on my credit report for $1,377. I do not owe anybody $1,377. This is a fraud and a scam. This is affecting my credit score.Business Response
Date: 11/26/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to **** directly and encourage him to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not provided any details of any debt they say I owe. That is because I do not owe anything to anybody. My bills are always paid on-time, every time. This is a fraud and a scam. My credit scores typically vary between 805 and 830, depending on the agency and the timing. My score(s) has since dropped as low as 752 because of this inaccurate and fictitious report. This is not fair.Regards,
**** ******Initial Complaint
Date:11/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with American Medical Response. I do not have a contract with Credit Management Company. They did not provide me with the original contract as I requested. The information on my credit report has not been verified or permitted by me nor does it have a signature to be placed on this platform.Customer Answer
Date: 11/11/2024
From: ********, ******* R <*************************************************>
Date: Mon, Nov 11, 2024 at 2:51 PM
Subject: REQUEST TO UPDATE: complaint #********.
To: ****************************************** <******************************************>
Good afternoon,
This is my request to update my complaint to include the following:
This company, American Medical Response, continues to come up under different company names each year and I cant get it to go away. I was a victim of identity theft in 2018. I made a police report and a detective worked on this case but criminal charges were never filed due to the prosecutors decision to go after a larger charge and separate addresses where theft occurred.
Each year, I have to file a new report with Identity ********* and the Better Business Bureau. This company last year was on my ********** report and I submitted a dispute to ********** and it was taken off my credit bureau report. In order to do this I filed a compliant under BBB (Re: ********) on 11/9/2023 and with Identity ********* on (Re: *********) 11/9/2023 as was recommended to me at the time by an attorney and a credit counselor. This year, the same company American Medical Response is coming up under Capital Management Company, *************************************************. Phone #: ************.
I do not know how to get this to go away and not continue to come back under each credit bureau or collection agency name. If there is anything you can help to make this go away for good I would greatly appreciate it.
This years identity report is under Re: #*********.
The Equifax Request for Dispute # is **********.Business Response
Date: 11/14/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******* directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:11/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 4, 2024 this company is harming my credit report in the amount of $798. They're telling me that the original creditor is Sound Physicians Med, but this account is not mine and/or I'm not aware of it. They haven't verified anything yet with me to prove that it's mine. I would like authentic verified information like a breakdown of the bill or have my signature on any documents pertaining to this account to show that it's mine or have it deleted immediately.Business Response
Date: 01/08/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:11/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no knowledge of this account. I have no contract with this company There are two accounts reporting inaccurately from this company. One in the amount of $505 and $1,400. I filed a complaint with **** as I was victim of identity theft.Business Response
Date: 11/26/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* *****' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Gianellis directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:11/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 debts reporting on my credit report from Collection Management. ACCOUNT $1566 , ACCOUNT $935. I am not liable for any of these debts. I did not sign any contract with Collection Management. I have sent disputes asking for specific documents. THEY DID NOT SEND WHAT I ASKED FOR. THESE DEBTS ARE UNVERIFIED AND NOT VALIDATED AND ARE A VIOLATION OF THE **** AND THE ****** I REQUESTED THAT THE ACCOUNT BE DELETED IF I DID NOT GET THE SPECIFIC INFORMATION THAT I REQUESTED. YOU CANNOT REPORT INFORMATION ON A CREDIT REPORT THAT IS NOT VERIFIED OR VALIDATED, THEREFORE IF THE 2 DEBTS ARE NOT "DELETED FROM MY CREDIT REPORT WHITHIN 7 DAYS OF THIS COMPLAINT" I WILL IMMEDIATELY BE SEEKING REMEDY FOR DAMAGES UP TO $1000 PER VIOLATION AND CONTACTING A CONSUMER ATTORNEY FOR FURTHER COMPENSATION.Business Response
Date: 11/12/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Swanyula directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:10/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The nature of the dispute is due to a company Ive settled a debt with over 10 years ago, the debt was removed from my credit and they still continue to apply the debt to my credit despite having had them removed on multiple occasions. I go through this every 2-3 years and I am tired of playing this game with them. Ive offered to settle it and they refuse to negotiate with me, they won't even offer payment plans either. Then they will cancel the inquiry once I dispute it, and proceed reapply it as a new collection new every few years and the amount is always different.Business Response
Date: 11/08/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to **** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:10/28/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a derogatory report on my Credit Report from Credit Management Company. This is a scam I believe. I have called this company and they cannot connect my phone number with any collections on file, yet they put a **** on my credit for $1400.00 and I have no idea what this is!!!! I see tons of complaints on this company and want this dealt with immediately. I want it off my credit report. Who can do this and then cant find a file to match the collection on me jeeeez! Please do something about this company. Its obviously a scam!Business Response
Date: 11/08/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:10/25/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently discovered a debt collection notice on my Experian account without any prior billing or notification. Upon contacting the collection agency, I was informed of an alleged debt for an ER visit on August 12, 2023. They provided details of a creditor named ******** **** SVCS *********** ** and directed me to their billing department. I was then forwarded to ************************** in ***********, where I was assured that I have no outstanding balances or debts for this visit or any other.On September 16, I contacted the collection agency along with my medical insurer. They advised me to send proof that I have no outstanding bills with the creditor. I sent the itemized bill from *********** for the August 12 visit to the collection company on both September 16 and September 20, but received no response. Additionally, my attorney sent them a letter on September 26, again without any reply.I believe this situation may be in violation of the No Surprises Act, which protects patients from unexpected medical bills and balance billing. I kindly request that this erroneous debt be removed from my credit report, as I have paid all my bills in full.Business Response
Date: 11/05/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******* directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The emergency room visit took place at ******************** in ***********. I provided the hospital with my updated address, and weve been in communication about any outstanding bills multiple times prior.
Given these interactions, Im concerned about both **** and the hospitals efforts to notify me regarding the debt. The actions taken seem to conflict with the protections outlined in the No Surprises Act, enacted by the *************** in 2022. Additionally, this erroneous collection process has impacted my credit score, causing undue stress and discomfort.
I reserve the right to pursue legal action against CMC to seek compensation for the damages caused by this mismanagement.
Regards,
******* *******
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