Complaints
Customer Complaints Summary
- 263 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was made aware of a medical debt being sought by this company when I attempted to apply for an apartment rental and was promptly denied due to a collection on my account. The original account holder is a hospital that I have visited once and fully settled all bill payments on the account. I verified with the hospital that my balance was $0 and confirmed that all legitimate payments had been received.
I attempted to dispute the collection and was denied. I ended up paying a $500 bill on 04/04/24 to Credit Management Company under Account ********** because it had been impacting my credit score and I wanted to resolve as swiftly as possible. This is documented under *********** ** ********. This amount far exceeded any bill I had from the original creditor, MercyHealth Hospital. I have receipt of payment and even called CMC to verify that my balance was at $0. However, this collection is still showing up on my report as unpaid and is impacting my credit score and ability to rent an apartment.
I'd greatly appreciate removal of this collection account from my report.Business Response
Date: 04/12/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance. Thank you.Initial Complaint
Date:04/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
received a call from the company called credit management company and refused to tell me what the company does before verifying information. when looking them up it was a different number then the one listed on the website. ************* they refused to answer anything and continued to try to verify my information instead. felt very scam like.Business Response
Date: 04/16/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:04/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company keeps calling over a non existent debt, I have cleared all my debts, when I try calling back, they agree to stop calling but then a few days later start again.Business Response
Date: 04/10/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage him to contact us at (412)937-0900 if we can be of further assistance. Thank you.Initial Complaint
Date:04/09/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an all around fraud committed by each company listed below. Each stating I am liable for the same account. On my credit report each are listed separately but they are clearly the same account being used here and there and they are naming it differently. They expect me to pay multiple times for the same account. The original creditor was paid by pulling from my deposit account each time I made a transaction with them. A 1099c will be filed for the original creditor and actions of willful noncompliance and the unauthorized use of my deposit account per 15 USC 1602(p) will be sorted out by another source. One of the things that the Fair Debt Collection Practices Act says a debt collector must provide a copy of the ORIGINAL contract. They will not be able to because when the original creditor and I contracted to do business together, the agreement within the prospectus and asset-backed securities section of their SEC filings, the original creditor states they will transfer the contract to a third party to securitize the contract because I extended my credit to them. This is what the unauthorized use is about and what the original creditor had to give me and had to do with the original contract which is being handled by another source. All of those account listed below need to be removed. The “REAL” original creditor is Broward Health Medical Center.
They are spelling their names of the supposed original creditor differently.
Listed on report as: DC: Collection Management; Actual Name on file: Credit Management Company * ****** *** ******* **** ********* **** ** ****** ** ****** *** *** **** ****** **** ** ***** **** ******** ********* * ******* *** ******* **** ********* ** ****** ** ****** *** *** **** ****** *********** ****** **** ** ***** **** ****** *********** * ******* *** ******* ****** ******* ****** *** **** ********* *** ******** ********Business Response
Date: 04/26/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:04/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have disputed the collection claims including providing processed checks from the business of claim (Lincare) for the exact amounts identified in the collection letter by Credit Management Company however they continue with daily calls and periodic mailings claiming that a debt is due. Calling them, they dismiss the facts and evidence and place blame on Lincare. I have confirmed a zero balance due with Lincare, attempted to explain this to the Credit Management Company who chooses to ignore all the facts. This company practices unethical business tactics in an attempt to collect undue funds and jeopardize credit scores.Business Response
Date: 04/18/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** *********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ********* directly and encourage him to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 04/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response that the Credit Management Company provided is a canned response and includes false claims of attempting to assist my claim. When I did speak to them, they passed me off to Lincare claiming it was "out of their hands" once they receive the claim. As I stated in my complaint and to the Credit Management Company, I did speak to Lincare who confirmed that I do not have an open balance with them.
Regards,
*** *********Initial Complaint
Date:04/04/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 5, 2024, a collections account for MedStar populated my credit report. I've never used this company and have no affiliation with this company. I demand this be taken off my credit immediately!Business Response
Date: 04/16/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:03/30/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing any liability for the debt associated with first Texas hospital, as I do not have a contractual agreement with Collection Management, Despite my request, they have not provided me with the original contract as I requested. when i asked them for the original copy with my signature.
Under the Fair Debt Collections Practices Act (FDCPA), I have the right to request validation of the debt they claim that I owe. they sent a reprint of something that was not what i asked for. they unlawfully reported an unauthorized account on my consumer report. I have not given Collection Management written permission to put anything on my credit profile. they have no permissible purpose by law to contact third parties with my private or personal information.Business Response
Date: 04/02/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into S***** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage her to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:03/28/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no idea why this company continues to call me and leave no messages! I’ve never heard of them nor have I received anything in the mail or email regarding what this is related too. Please stop contacting me.Business Response
Date: 04/08/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** **** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you.Customer Answer
Date: 04/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I’ve asked for no further contact. These alleged accounts are not mine as I’ve stated before. Please do not contact me via email,phone or text message
Regards,
******* ****Initial Complaint
Date:03/25/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the fair credit reporting act this creditor has violated my rights under 15 USC 1681 section 602 states that I have the right to privacy and section 604a prohibits furnishing an account without my written instructions. I have never had a contract with this company and they can not show an original contract that i had with them. This account is damaging my score and in the way of me trying to buy a house for my sons and I. I need this account removed as soon as possible from all 3 credit bureaus.Business Response
Date: 04/08/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you.Customer Answer
Date: 04/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:03/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So this company says I owe 596 For a credit card that I had thru Celtic Indigo the credit card account I closed a long time ago and Celtic Indigo closed it and eventually removed it from my credit report now this company says I owe money but never sends me any proof of this debt which I have requested 3 times thru experian where I first seen it I want proof of the debt or remove it how do you expect people to pay something if you have no proof from the company that says the debt is owed to verify the right amount Indigo removed it and if I owed them money they would have sent a billBusiness Response
Date: 04/02/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** **** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance. Thank you.
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