Complaints
Customer Complaints Summary
- 262 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/26/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company just entered a random "bill" from over 6 years ago and without a history or explanation, it was posted on my credit report. Judging from all the other complaints on here, I'd say you guys are used to hearing about them. I was transferred a few times and can literally hear other callers in the background using scamming terms and saying almost the exact same script to everyone as they did to me. This "debt" is non existent and they say it's a medical debt. I go to the VA medical center for all my care and even if I get seen somewhere else, it's reported and paid for by the VA. I had the VA on the phone with these people via 3 way call and they just changed the story each time. We run a private investigator firm and I can say this company is a scan and violates MULTIPLE fair credit reporting act statutes amongst the criminal acts they are involved in as well. If you don't believe me, I encourage you to actually do the research instead of just pushing this through an algorithm because my attorney is on hot standby and he is very expensive and very good. This has affected my credit for no reason and my business and the lack of accountability is astonishing. Even the details on the credit report have ONE day and it went straight to collections just last month apparently..."6 years later" for this fake account. They had basic info which means they just got my info off of public spaces from my business registration.Business Response
Date: 03/08/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:02/24/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About a year ago, I filed a complaint with BBB about this debt. The company didn't want to speak about it publicly so they emailed me about this and took the debt off my credit. They claimed they would reach out and send a bill about this debt. To this day not the original company the debt came from nor the debt collector has ever sent a bill called or made an attempt but they continue to put it on my credit every 6 months tanking my credit. I've had enough of it. I want this dropped permanently because any of the companies involved is said debt have never produced a bill. I don't even want to discuss it further at this point because it's irritating yes people need to pay their debts but if no one ever sends a bill it can't be paid. And at this point if the debt was from 4 years ago then that means any company had 4 years to rectify this for payment and they need to take responsibility for not sending a bill. I want this off my credit and done. If it stays on my credit I will dispute it through experian, equifax and transunion and if need be I will speak to an attorney. This should be illegal. If need be I will produce the email telling me this would be dealt with but I don't have time today to do so.Business Response
Date: 03/19/2024
As we explained last year in our response to *** ********* similar compliant, due to federal privacy laws, it is illegal for CMC to provided a substantive response on a public facing forum such as this. We have once again contacted *** ******** directly and encourage him to call CMC at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:02/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never had contact with this business in my life, yet starting October 6th 2023 my phone has been spammed with calls from "**** ********* at "Credit Management Company" using the phone number ************ I do not have any credit card debt with this company I have never had a credit card.
If this company is legit then this behavior is unacceptable as it is a waste of time and scummy to send robocalls to people.Business Response
Date: 02/28/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance. Thank you.Initial Complaint
Date:02/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I always have insurance when I went to the emergency. I am not allowed to pay nothing and at this time I still have insurance.I don't have any contract with Credit Management Company.Business Response
Date: 02/27/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** *********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ********* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:02/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Billing issueBusiness Response
Date: 02/27/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:02/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a collection notice from Credit Management Company. However, I never received an initial bill from the medical provider. I have called, left four messages, and sent three emails over the course of a week to dispute their collection attempts until they respond with an explanation of the charges and provide documentation for the charges. I have yet to hear back from Credit Management Company after several attempts. No one is ever available when I call, they don't call back, or respond to emails.Business Response
Date: 02/23/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance. Thank you.Initial Complaint
Date:02/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit Management Company, I have never done business with this company or signed any documents to do business with and they have derogatory information on my credit which is hindered me to move forward to provide for my familyBusiness Response
Date: 02/22/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:02/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 25th, 2024 I received an email from Credit Management Company stating that I owe $558 to First Texas Hospital for a service on 10/23/2019!!! Four years ago!?! I have never received a bill or a phone call by these entities demanding payment! I have kept same home address in the last 25 years. Initially, I dismissed this as a scum as I have never been treated at First Texas for anything. Few days later, I received a letter from this Company stating the same as in the email. This time I took this seriously and decided to check my credit report. To my shock, I discovered that a collection report has been posted and that my credit score received a 150 point ding due to this activity. Reporting (imaginary) debt to credit agencies without notifying the customer is a violation of Federal law! They are supposed to send a letter via Certified mail. I have contacted my United Health Care insurance and upon further investigation it turned out that I have visited on this date and emergency room owned by the above Hospital (now defunct). However, UHC stated to me that the Emergency Room was paid the negotiated rate and that the only amount due was my co-pay ($200) which I paid at the front office before I was treated. Therefore, this Company is wrong about the existence of this debt and is in violation of the Federal law and my rights. Therefore, I demand an immediate removal of the negative collection report from the 3 agencies Experian, Equifax and Transunion. Also, I am in discussion with my lawyer about pursuing legal action against this Company for time wasted and negative impact on otherwise perfect credit score.Business Response
Date: 02/22/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:02/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CREDIT MANAGEMENT COMPANY OF P.O. BIX 16172 PITTSBURGH PA 15242
I PAID THE BALANCE OF MY DEBT. BUT I AM STILL BEING CONTACTED.Business Response
Date: 02/14/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.Customer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** *******Initial Complaint
Date:01/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit report shows a collection from your agency. I was never notified of this collection. What’s more, I do not believe this debt is accurate. Under the FAIR DEBT COLLECTION PRACTICES ACT, I have the right to request and receive validation of the debt. Therefore, please provide me with a copy of all the following:
1) An explanation of what this alleged account balance is for.
2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct.
3) Documentation that shows I agreed to pay this debt with my signature and documentation shows i gave you permission to have my information and paperwork showing i gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such.
4) The Agreement that grants you authority to collect on this alleged debt.
5) A copy of your state license, including license number that give you rights to collect in my state.
6.( The purchase agreement)
7.( Swear under penalty of perjury you were present during the alleged debt)
Also you have committed the following FDCPA Violations:
15 U.S. Code §?1692d-Harassment and abuse
A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. (1)The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. You harming my reputation which is a violation.
15 U.S. Code § 1692j - Furnishing certain deceptive forms
(a)It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. I am not participating in the collection of this alleged debt.
Under 15 U.S. Code § 1692k - Civil liability I Demand 1,000 dollars for each violation as you have caused severe damage
to my character.(a)Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of—(1)any actual damage sustained by such person as a result of such failure;(2)(A)in the case of any action by an individual, such additional damages as the court may allow, but not exceeding $1,000.
Stop contacting me about this or any other matter you have. cease and desist ASAP and delete this account from my credit reports, except to provide me with accurate validation of this debt by U.S. mail only.Business Response
Date: 02/05/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.
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