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Business Profile

Gift Cards

GiftYa
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently tried to buy 3 ****** gift cards from your store but as soon as I paid the site gave me an error message and not only have I not received the cards but It charged my ****** account in a authorization state and I never received any response when I did try to contact your support center I am severely not happy about this and I want my money back for this nonsense scam

    Business Response

    Date: 01/24/2025

    Hi

    This information was *** to you on Dec 17th 2024.

    "We found your attempted ****** payment under a different email.  We can confirm that the purchase attempt was voided.  You can log into your ****** account to verify this.  

    The reference transaction ID number for this voided purchase is:  *****************. Any pending holds on your payment card will be released by ****** themselves." 
     
    If you have any further questions regarding this order, please email us at ************************************************************.
     

    Customer Answer

    Date: 01/24/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:12/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grocery store gift card, and they immediately told me that they were processing my car, but couldnt send the gift card. When I sent an inquiry, this was the answer that they gave back. The site feels like a scam.

    Business Response

    Date: 12/17/2024

    We are very sorry for any inconvenience caused. Order cancellations can happen for a variety of reasons, with most cancellations being an effort to combat on line fraud. We will actively look at how this can be improved and we will re-review your account.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card for my 83 y/o mother. She said it was not accepted and she had to paid with her own money. I tried to use the chat feature to see for myself, but it was wonky to say the least. I have included the card info. Maybe my mother is wrong. But I have no way of knowing if the customer service is of NO help. I for one am certain, I will not use the service again. But would like some resolution in this matter. Even to find out that my mother is wrong, but apparently $30 plus the fee is gone. Thanks!

    Business Response

    Date: 12/13/2024

    Thank you for the call.

    I have sent you an email regarding the address we need to send the card.

    If you have any questions please email us **********************************

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was emailed a Giftya gift card for $25 on 11/30 as a gift for my son. I activated it right away and was told I would receive the email giftcard within 24 hours. That has since passed and I never received anything else from Giftya. I have tried to contact the company but it is impossible to talk with a person to resolve this issue. I want them to fulfill their promise and send an active $25 gift card today that my son can use as promised. I also want others to be warned of this scam so it doesnt happen to others.

    Business Response

    Date: 12/02/2024

    Hi ******

    We can confirm that the Roblox eGift card you selected is ready to view in your GiftYa account with us.
     
    As a courtesy, we have provided a printable copy of that gift card attached to an email sent from our support team (****** *****).  You can begin using it whenever you are ready.
     
    If you need any further assistance, please let us know. You can replay to the email or reach out at ************************************************************

     

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ordered an amazon gift card for my nephew from ************************** for ****** and all it says is, "in review" i looked it up and it says it may take up to 4 hours to finish the transaction and its been about 6. ive read reviews and everyone is saying this site isnt trustworthy so now im worried ive gotten scammed.

    Business Response

    Date: 11/21/2024

    Dear Aeiden 

    Your order was canceled due to regulations and procedures in the gift card industry, as well as financial compliance requirements designed to protect payment cardholders. There are various reasons why a purchase may not be approved. We understand how important this is for you, and we want to let you know that your account ************************************************* has been reviewed. You can now place subsequent orders from that email.

    Any pre-authorizations or pending transactions on your statement is NOT a charge and it will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer.
     
    We truly apologize for any inconvenience this may have caused you. Your experience is important to us, and we appreciate your patience.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Giftya has blocked me from making purchases. I sent one gift card and tried sending another and now all of my orders are being canceled. I have done nothing wrong.

    Business Response

    Date: 11/12/2024

    Dear *******

    Thank you for contacting us. Unfortunately some orders and accounts are canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process your purchase and are unable to reverse this decision. As the gift card industry is highly regulated, our agents cannot provide further details as to the specific reasons your transaction was declined. We appreciate your feedback and we apologize for any inconvenience.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an amazon gift card for $ 100 plus $1.95 processing fee for son yesterday on 10/14 early am. He never received it via email and when I called to question giftya it was impossible to talk with anyone and I live chatted but with no response or resolution. I want a full refund on my credit card.

    Business Response

    Date: 10/16/2024

    Hi ******* - Our team have received your request and we have processed a full refund. Please do contact us if you have any further questions or concerns.

  • Initial Complaint

    Date:10/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $50 DoorDash gift card. I didnt even mean to get it from this site but its the first that popped up in my search engine. When the recipient received the gift card, she wasnt able to redeem it. It said there is nothing on the card. Definitely feels super scammy.

    Business Response

    Date: 10/16/2024

    Thank you for submitting this review. We are very sorry that your recipient was experiencing issues and we understand your concern. When you were searching for the DoorDash merchant to buy, our site popped up first because we are a very popular and authorized vendor of ******** gifts. We see that the gift was correctly sent to the requested recipient, however, they have not chosen one of our secure redemption options yet. We would be happy to assist them with choosing one of our listed redemption options or discuss it further with you if you would like to reach out to our customer support. We are available 24/7/365. email: ************************************************************

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two giftya fast food gift cards for a family member who is struggling in *********. The gift cards are not working and my family member read that the company is a scam. After investigating on the better business bureau website, I now see that many have had issue with poor business practices/scams of ************************** - I would like a refund

    Business Response

    Date: 09/27/2024

    Hi *******

    Thank you for the review and feedback. We give you full assurance we are not a scam and we would gladly assist you or your recipients with a call to make sure you redeem your gifts.
    We can see that your recipient linked their bank card to each GiftYa successfully.  With this redemption method, all they have to do is make a purchase at the restaurant with their personal card upfront.  Our system then detects the purchase and sends the relevant credit amount to their card account within 3 business days.
     
    If your recipient does not want to link their bank card, GiftYa provides recipients with several other options to redeem their gift. Continue reading or visit this page (********************************************************************************************* ) for further details on redemption methods.

    If you or the recipients would like us to give you a call to assist you. You can reach us for quick 24/7 support via email : ************************************************************

    Thank you!

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $150.0 Gift card from GifYa.com on 8/10/24 with a delivery text date of 8/16/24 for my Father's birthday. Upon a text delivery he opted to link it to a visa card and the money never showed up nor is there a trace of it after calling and visiting his Bank. He also went to the merchant (Red Lobster) and they could not accept nor could they help him with any purchase. The GiftYa online website continues to take you through hoops without ever speaking to a live representative. At this point it appears to be a scam and I'm seeking a full refund.

    Business Response

    Date: 09/17/2024

    Hi **********

    Our agent has reached out to you and assisted with your complaint. We trust this was handled professionally and to your satisfaction.

     

    Customer Answer

    Date: 09/17/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  I was fully refunded my $150 purchase due to the giftya merchant not accepting over $100 purchases. 



    Regards,



    ********** *******

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