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Business Profile

Gift Cards

GiftYa
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1.27

Average of 89 Customer Reviews

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Review Details

  • Carla C

    Date: 06/19/2024

    Carla C

    Date: 06/19/2024

    I gave one star because you have to give at least 1to leave bad review. I was looking forward to using this service to deliver my dad a Fathers Day gift card since I was not going to be able to travel that far to reach him. I entered all my info correctly and went to payment. PayPal charged me twice, but it said it declined? So then I went to use the bank card connected to the correct same bank account. I authorized my card to be used. This also gave me no luck. When contacting customer service, they said I will never be able to use their service again! What kind of customer service is that?????

    GiftYa

    Date: 06/21/2024

    Hi ***** Our team have reviewed your BBB comment and concern. We are unable to find an order with the credentials *********************** If you can, please provide the email address associated with the order or the order number so we can take a further look. You may replay to the email and ticket we sent you yesterday or please send this information to **************************************** you and we are truly committed to resolving your concern.

  • Linda P

    Date: 06/18/2024

    Linda P

    Date: 06/18/2024

    This company was excellent on my first purchase. Now with my second request to purchase, I have been refused & banded from using this site again without any explanation. I am using a valid phone number & email address, sending to a valid phone number & paying with a valid PayPal account. There is no excuse for the refusal. They are ruining my granddaughter’s birthday. Hope they are happy. I certainly am not!!!! ***** *

    GiftYa

    Date: 06/21/2024

    Hi *****, Thank you for you BBB review. We value all feedback. In some cases our automated fraud systems will block orders in an effort to protect our clients from fraudulent orders where their credit card details or payment credentials have ben ************** sincerely apologize for the inconvenience caused by this confusion.Your account has now been reviewed and is now approved to place new orders on our website. Again, our apologies for the inconvenience caused.Thank you and have a great day.

  • Debra P

    Date: 05/22/2024

    Debra P

    Date: 05/22/2024

    I ordered a gift card from GiftYa and they didnt send it!

    GiftYa

    Date: 05/29/2024

    Hi *****, Thank you for reaching out and we apologize that you had an issue with your recent GiftYa purchase. Our records show that this was delivered to your recipient on 05/22 when you placed the order. The recipient accessed and was able to redeem it on 05/23/24 successfully. We have also reached out to you separately over email if you need any additional assistance or support.Please let us know if you need any additional assistance.

    GiftYa

    Date: 05/29/2024

    Hi *****, Thank you for reaching out and we apologize that you had an issue with your recent GiftYa purchase. Our records show that this was delivered to your recipient on 05/22 when you placed the order. The recipient accessed and was able to redeem it on 05/23/24 successfully. We have also reached out to you separately over email if you need any additional assistance or support.Please let us know if you need any additional assistance.

  • Douglas N

    Date: 05/12/2024

    Douglas N

    Date: 05/12/2024

    Totally Ruined my granddaughter's birthday present. She wanted some things from Lulu Lemon, texted her the gift card. They drove 2 hours to the store in San Antionio and it would not work. Tried several of the options and went around in circles. She is too young to have her own credit card to transfer it to. The other options did not work. What a scam rip off. Calling my credit card company tomorrow.




    GiftYa

    Date: 05/13/2024

    Our apologies if we did not meet your expectations. GiftYa is not a traditional gift card. GiftYa allows recipients to choose from several redemption methods including as a traditional gift card. We are now showing that your recipient managed to exchange the GiftYa for a physical Visa card last Saturday. The card will be shipped and printed today and will arrive via USPS First Class in a generic white envelope. Shipments are estimated to arrive within 5 business days from the time the card has been printed. We are very committed to providing a positive gifting experience. Our extremely responsive support team is available to assist with any order support or redemption issues. Please reach out to us at *******@******.com if further assistance is needed from us

  • Amber M

    Date: 05/07/2024

    Amber M

    Date: 05/07/2024

    I bought a gift card. Cant use it because it constantly says error on the site. Total SCAM! Shut this site down

    GiftYa

    Date: 05/08/2024

    Hi *****. We are sorry to hear that you had an issue with your recent GiftYa. Our records show that you were trying to redeem this gift your self (otherwise known as self-gifting). Unfortunately, self-gifting on GiftYa is not permitted due to security and fraud prevention reasons. We searched our support system records but could not find any support requests from you referencing this issue. We can see that you were able to request a full refund for your purchase, which has been processed and could take 1 to 5 business days to show in your account. If you need any further support with a GIftYa purchase, please email us at *********************************** Please let us know if you have any further questions.

  • Douglas P

    Date: 05/05/2024

    Douglas P

    Date: 05/05/2024

    Absolutely horrible experience. Ive used it once before successfully, but this time they cancelled my order because they were unable to verify either my order, my recipient, or my payment, no specifics about which. Then they cancelled my account. Their message said their agents would not be able to reverse the decision. Look for another way to send e-gift cards. GiftYa is no good!

    GiftYa

    Date: 05/07/2024

    Hi *******. We are very sorry to read about your poor experience. In light of the vulnerability of our clients to the severe Fraud and compliance risks associated to the Gift Card environment we are do aim to protect our consumers from card theft and illegal purchases. It appears your order was inadvertently caught up in our fraud prevention parameters. We have actively reviewed your account and our compliance team has said you can attempt a new order at your convenience. We are sorry for the inconvenience.

  • Brandon E

    Date: 04/28/2024

    Brandon E

    Date: 04/28/2024

    GiftYa is a scam!! I purchased a $50 gift card for my mother. I went to the restaurant with her, we spent 30 minutes at the table trying to get the app to work and get the code, but to no avail. They make it so hard to figure out that you eventually give up.Also, tried to get a refund issued and it's all auto messages in the chat, impossible to get a live person. I'm calling my credit card company tomorrow to complain and issue a refund.

    GiftYa

    Date: 04/29/2024

    Hi ******* We attempted to call you to offer some assistance. It appears the recipient has taken all the correct steps and opted to link their payment card. They simply need to spend at that merchant and the linked card will be credited back to the value of the Gift. Our team has left a detailed voicemail to assist and we would gladly support you further if there are any other questions. Please email us at **********************************

  • Evelyn C

    Date: 04/24/2024

    Evelyn C

    Date: 04/24/2024

    Cant get support other than chat. Going in circles.. All orders must be done online. Thats very poor customer service - sketchy. They declined payment of cone credit ard so now they have full credit info for two different cards in good standing and yet wont confirm. SCAM! Didnt want to leave any stars but required to submit .

    GiftYa

    Date: 04/29/2024

    Hi ******, We are very sorry that you experienced these issues. Our customer support agents cannot take credit card numbers or place orders on behalf of our customers over the phone. Please also note that credit card information is not stored on our site. It is encrypted with similar software that financial institutions use to protect their client's information. The protection and security of information is of our utmost importance.

  • Mark R

    Date: 04/18/2024

    Mark R

    Date: 04/18/2024

    I ordered an egift from Giftya it was easy on their site very user friendly and within 2 to3 minutes the recipient received the egift i will be using giftya again thank you

    GiftYa

    Date: 04/19/2024

    We sincerely appreciate the positive review!!! GiftYa will also allow your recipient a variety of redemption options, thus creating a reliable, safe, secure choice-driven experience for them.

  • Karen F

    Date: 04/16/2024

    Karen F

    Date: 04/16/2024

    Tried to buy an Amazon gift card. It was never delivered.

    GiftYa

    Date: 04/19/2024

    Dear ***** We are sorry for any inconvenience. Our agent ***** called and discussed the potential reason for the canceled order. Please let us know if we can be of any further assistance if you try again after the address alignments between your payment method and Apple Pay accounts.Have a great day!******************************* Dir Customer Support.

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