Reviews

Review Details

• Review fromShelly J

  Date: 04/08/2023

  1 star

  Shelly J

  Date: 04/08/2023

  Purchased a gift card, the recipient didnt receive it. Cannot get a human on the phone, or get a refund. I read the other reviews and cancelled my cc that was used. This is a fraudulent company.

  GiftYa

  Date: 04/10/2023

  Thank you, *******, for posting your comments with the Better Business Bureau.I see you contacted GiftYa support on April 8, 2023, at 10:28PM ET requesting we correct your error in phone number of the gift recipient. Five (5) minutes later ******** confirmed she completed your request.GiftYa is dedicated to world-class support for gift givers and recipients.Customer service is available ******** using any of the contact options available on our homepage including the toll-free phone # ************ and text # ************.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromAirrica U

  Date: 03/30/2023

  1 star

  Airrica U

  Date: 03/30/2023

  I bought my niece a ******************* w-gift card last week for her birthday. The following day is my daughters birthday, and my brother in law sent her the same thing. She went to use it today and called me confirming the CCV on my debit card. Im like why? She said because she went to use e-gc and it needed MY bank info to supposedly credit my account the $50 that gc was for. WHAT?!?! ??So I check my account and of course there is no credit. I met her in LuLu ***** and paid with my debit card. Then I came here to look at reviews and then immediately called my bank and had them cancel my debit card! ??

  GiftYa

  Date: 03/31/2023

  Thank you, Airrica, for posting your comments with the Better Business Bureau.I do not see any support requests associated with your name or email address. Our support team is available to answer questions 24x7x365 by telephone, email, ********************************* gift givers and recipients have clear information on the three redemption options. We also offer traditional digital and physical gift cards at our other websites www.*************** and www.GiftCardGranny.com.GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) selecting a physical **** card.Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromChris M

  Date: 03/30/2023

  5 stars

  Chris M

  Date: 03/30/2023

  I was having card issues. I made my purchases and the credit to me was not working After various emails with troubleshooting the tech support actually called me and walked me through it. Very professional and prompt service. Ill be using this platform in the future.

  GiftYa

  Date: 04/10/2023

  Thank you, *****, for posting your comments with the Better Business Bureau.We appreciate you taking the time to share your experience. The GitYa support team is available 24x7x365 by telephone, email, ********** to ensure positive, personal, and safe gifting experiences.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromCasey R

  Date: 03/27/2023

  1 star

  Casey R

  Date: 03/27/2023

  Extremely deceptive advertising. Terrible product. They will lead you to believe you are buying a gift card from some known brand but then they require the gift receiver to register their cell phone and credit card before having to pay for the gift themselves. Then they claim they will pay the recipient back after several days.

  GiftYa

  Date: 03/28/2023

  Thank you, *****, for posting your comments with the Better Business Bureau.I see your support request on Monday, March 27, 2023, at 1:22PM ET and the response five (5) minutes later solving your request to change the gift recipients email address.GiftYa gift givers and recipients have clear information on the three redemption options. We also offer traditional digital and physical gift cards at our other websites www.*************** and www.GiftCardGranny.com.GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) selecting a physical **** card.Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromSabrina

  Date: 03/12/2023

  1 star

  Sabrina

  Date: 03/12/2023

  DON'T DO IT!!!!! This was my 1st time trying this website and it will be my absolute last! I do about 90% of my shopping online and rarely do I have issues. I purchased a $25 egift card and the order went through and the money was taken right out of my bank account. However, I never received confirmation of my order nor did the recipient receive their gift. After contacting support, an automatic message responded with sending me a link to an article stating why your credit card might not work online and my order was canceled. So they took my money, just to cancel my order immediately and then not refund my money!!! A word to the wise.... DO NOT USE THIS WEBSITE!!!!

  GiftYa

  Date: 03/13/2023

  Thank you, *******, for posting your comments with the Better Business Bureau.I apologize we were unable to accept your online order. As shared yesterday in detail, we were unable to verify certain information which I will not detail here for your privacy. I do see the instant automated help article you received yesterday at 1:20PM ET and then the follow up from a team member two (2) minutes later proving personal service.As communicated yesterday, your payment card was authorized but never charged. For the security and protection of all payment card holders and issuers, transactions are reviewed prior to processing. This is a normal process in online transactions. I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromShannon S

  Date: 03/11/2023

  1 star

  Shannon S

  Date: 03/11/2023

  DO NOT EVER USE THIS SITE THEY ARE A TOTAL RIP OFF AND RUDE AND WILL REFUSE TO REFUND YOU. i ONLY GAVE 1 STAR BECAUSE YOU HAVE NO CHOICE BUT TO ADD AT LEAST ONE. THEY DESERVE -0

  GiftYa

  Date: 03/13/2023

  Thank you, *******, for posting your comments with the Better Business Bureau.Please feel free to contact me if you have any questions. We do not see any support requests from you; however, we had a call with your gift recipient (we returned their call 3 minutes after receipt).GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) selecting a physical **** card.Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromGerald a

  Date: 02/26/2023

  1 star

  Gerald a

  Date: 02/26/2023

  Horrible!!! They never repaid my credit card so I basically paid twice and when I finally did get through after 2 weeks they couldn't fix it online so they said they'd send a visa gift card back and they sent it to someone else so it cost me over$300 to purchase a $100 giftya card. Do not waist your time or money unless you want to throw it away.
  
  
  
  
  

  GiftYa

  Date: 02/27/2023

  Thank you, ******, for posting your comments with the Better Business Bureau. Please feel free to contact me if you have any unanswered questions. You were charged only once, and I encourage you to independently verify this with your payment card issuer. I am unclear on your reference to two (2) weeks. I see four (4) Chat interactions yesterday, Sunday, February 26, 2023, with our Client Care team. During each Chat session we responded instantly. During the first three (3) interactions you abruptly left the Chat. I see during the final interaction were able to call you to find a solution to get your gift delivered. GiftYa gift givers and recipients have clear information on the three redemption options. We do offer digital VISA and Mastercards at our other websites www.**********t.com and www.**************.com. GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) selecting a physical VISA card. Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card. I am sending you an email, so you have my full contact information. Thank you! ******* ***** Chief Operating Officer *************@*****.com Telephone ************ *** ****
  

• Review fromAlex K

  Date: 02/17/2023

  1 star

  Alex K

  Date: 02/17/2023

  I though I was going to get a visa card emailed to me not a mailed one and they try and lock you in and make you use it for another merchant
  
  
  
  
  

  GiftYa

  Date: 02/18/2023

  Thank you, ****, for posting your comments with the Better Business Bureau.I do not see any support requests associated with your name or email address. Please contact us 24x7x365 by phone, email, chat, or SMS for redemption assistance.GiftYa gift givers and recipients have clear information on the three redemption options. We do offer digital **** and Mastercards at our other websites www.*************** and www.**************.com.GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) selecting a physical VISA card.Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromJanet D

  Date: 02/16/2023

  1 star

  Janet D

  Date: 02/16/2023

  We ordered gift ya so an employee could have immediate money. We tried numerous times to activate and then it came up with the excuse that it could not be put on a **** or Mastercard. Your ad shows a **** card being unwrapped. Misleading ad, incorrect directions And no refund! I am trying to now send back to myself. If I dont receive a hard card I will be letting you know.

  GiftYa

  Date: 02/21/2023

  Thank you, *****, for posting your comments with the Better Business Bureau.I do not see any support requests associated with your name or email address. Please contact us 24x7x365 by phone, email, chat, or SMS for redemption assistance.GiftYa gift givers and recipients have clear information on the three redemption options. We do offer digital **** and Mastercards at our other websites www.*************** and www.GiftCardGranny.com.GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital merchant eGift card, or 3) selecting a physical **** card.Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************

• Review fromDebe V

  Date: 02/15/2023

  1 star

  Debe V

  Date: 02/15/2023

  BUYER BEWARE! This sounds all well and good and oh so easy to purchase a gift card and send via text or email. Little does the purchaser know that the recipient has to provide their personal information to utilize the card. NO - that is hardly how a gift card works. When I was made aware of this by the recipient (who was rightfully very reluctant to provide personal information) I immediately requested a refund from GiftYa and was instantly told that wasn't happening. Take the money and run! I repeat - BUYER BEWARE!

  GiftYa

  Date: 02/16/2023

  Thank you, ****, for posting your comments with the Better Business Bureau.I see your support request yesterday, February 15, 2023, at 12:17PM ET and the response nine (9) minutes later. The message clearly communicates Your recipient is not required to link their card.GiftYa offers recipients three redemption options including 1) linking the gift to a regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a physical **** card.Many recipients prefer to link their normal payment card due to its flexibility, ease of use and security. As clearly indicated with the gift, recipients may choose any of the redemption options and are NEVER REQUIRED to link a payment card.We also offer traditional plastic & digital gift cards at www.*************** and www.GiftCardGranny.com.I am sending you an email, so you have my full contact information.Thank you!************************* Chief ********************************************************** Telephone *********************