Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Mattress

  5438 Baum Blvd Shadyside, PA 15232-1202

  
• 

  Levin Mattress

  20012 Route 19 Cranberry Twp, PA 16066-6202

  
• 

  Levin Furniture & Mattress

  5 Sellers Dr Altoona, PA 16601-9358

  
• 

  Levin Mattress

  56 Trinity Point Dr Washington, PA 15301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a full bed nitestand and full size mattress on 5/23/23. Order was delivered on 8/3/23. Full bed and nitestand are great. The mattress is an irregular. Should measure 54” wide by 75” long.. Ours measures 52 and one half “ inches wide and 72 and one half inches long. Levins wanted to take our new bed back and cut it. We said no. They said customer service would contact us in 48 to 72 hours. It has been almost 2 weeks. They will not return our phone calls. They said the “manager” and the manufacturer said they could be different sizes depending on the mattress. No where on the website for this particular mattress is there a disclosure saying this. The measurements on the website are 54” by 75”

  Business Response

  Date: 08/23/2023

  Spoke to the customer and explained the bedding
  standards, manufacturer’s dimensions can have 1-2“ variance. That is considered a normal
  bedding standard. The customer stated that our website did not disclose that,
  and they were not informed at the time of the order. We are processing the
  return of the mattress and refund scheduled for Aug 30th.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chest of drawers in April 2023. It was delivered damaged in May 2023. I contacted Levin the following day. A technician came out, evaluated and advised that the dresser top would need to be replaced. Since may, I have contacted Levin furniture at least 8 times for updates, only to be told ‘we’ll look into it and call you back.’ No one calls back. I called again, end of July and was told that the part would be in on 8/5 and that i would receive a call on that date to schedule delivery and repair. NO CALL, AGAIN. I called again today (8/10) and received totally different information. This CSR informed me that the item SHIPPED on 8/6 and won’t be in for another month. IF this information is true, I wouldn’t have known if i had not called again. Is is unreasonable to expect better communication? At this point, I’ve been without the product I paid for, for much too long and would like to be compensated.

  Business Response

  Date: 08/10/2023

  Hello, Customer did accept delivery of a chest in April. The top trim was damaged so we did need to order that part for him. This is a container product that comes from overseas so parts take several months to come in. I left this customer a message that once part arrives we will bring it out to install and if he is happy we will issue compensation. I also stated if he did not want to wait any longer for the part that we would be willing to exchange it for him. 

  We will wait for his answer,

   

  Regards

  ***** *****

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture on 1/21/18 with a 5 year warranty that states if not used I would get a gift card back in the amount of which I paid which was 119.99 which I never used.I never received a gift card and I called today July 31st and said I never received it they told me they emailed me January 27th and it apparently was for a certificate for that Amount which I then can used to buy more furniture which apparently expired on the 26th? So not only did I not get an email but I also can't get a new certificate and they wont re issue one since it expired,but it's not for a gift card like the receipt says. This is not what I was expecting. And my future broke but since only material was covered we didn't use the warranty even though it ripped in places as well. No point we just wanted the money for the warranty back. Not happy about this. I didn't get an email I would have gone to the store but ours closed down. Sales order *********** I since moved to *** ******* ** ***** ***** and changed my phone number but email is the same* ************************

  Business Response

  Date: 08/01/2023

  Spoke to the customer today. The Levin Protection
  Certificate was emailed to the customer in January. The customer claimed she did
  not get the email, the email could of went to her junk/spam folder. Due to her
  not receiving her email, we gave her an extension on the expiration date of the
  certificate. Customer was satisfied with that.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am my mother power of attorney, she's 96 years old. I bought her a new mattress from Levins Furniture Store in Mentor, with 5yr warranty. She wanted a mattress with springs and very firm. The sale assured us that this mattress had springs and was firm. When mattress was delivered it came rolled up in a box. the delivery team insisted that it would inflate fully after 3days. My mother complained on day one, mattress was uncomfortable. Like sleeping on a pile of clothes. We reached out several times to Levins, they wanted us to contact warranty company which we did. They had me send in pictures of mattress surface depth , which didn't show what was going on inside or what she was laying on. Next they send out technician he did same thing i did ,put string across mattress and measure depth. He refused to lay on it, to see how it felt ,so nothing accomplished. My mother wakes in pain every since she had this mattress. I laid on it and it just sink down and I felt a hardness that hurt my side. I discovered it had plastic so call springs. Please we would like a replacement or refund. Thank you ****** ****** 

  Business Response

  Date: 07/28/2023

  The customer purchased Ergocomfort Cushion Firm mattress on
  April 15, 2023. This mattress was sold with no comfort guarantee but has a
  manufacturer warranty. The customer contacted us on June 29rh about her
  mattress. We sent our technician out to inspect the mattress on July 20, 2023.
  The technician measured the mattress, and it measures at .25. Per the manufacturer’s
  specifications, to be deemed as a defect it must measure 1.5. The customer was
  notified, but at this time it is not defective. If the mattress gets worse, the
  customer can notify us to be remeasured.

• Initial Complaint

  Date:07/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A price was marked on the sales floor for a king sized mattress to be clearanced and when we tried to make the purchase, the box was incorrectly marked as a ‘king sized’ and was actually a twin sized in the box. The supplier would not honor the price or offer any kind of condolences.

  Business Response

  Date: 07/20/2023

  *** ***** visited our Greensburg location, our salesperson did make an error giving the customer the incorrect information and the customer left. The salesperson then realized the error called the customer and she came back to the store and made the purchase the same evening. The customer is complete. 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple repairs done on my sofa and recliner.. I have expressed multiple times that the furniture should not last only one year after purchase., I bought 3 bottles of fabric solution to extend warranty coverage which was a scam.. The workers they sent to repair my furniture coverings had to dismantle the entire sofa causing a brace to break in which they poorly repaired and it has rebroken since .. causing the middle section of my sofa to not be able to be used.. the back is not attached due to the crappy bracket /brace the workers used .. I have spoken to everyone at Levins and all they say is it out if manufacturers warranty and they refuse any and all hemp.. Thus company sells furniture that does not hold up.. they take months and months to answer a claim so that it’s out of warranty.. they have had terrible reviews online on every social media outlet there is .. and I will continue to file until someone does what they are supposed to .. Stand by their furniture and their warranty.. Now I spent over 1200$ on 2 pieces of furniture. I have given up on the fact theatbthey never properly replaced the end table and because I could not drive out there to pick up new piece it was my fault.. my fault I work 12-16hr shifts .. my fault I am single parent whose days off don’t encompass the hour drive their . my fault they sent damaged stuff the first time.. my fault that my job choice is that.. . I am a first responder work for Morgantown Wv police and don’t have time to keep arguing .. I work for what I have and my time is valuable . I don’t wish to spend hours and days fighting this issue at hand .. However your customer service is a disgrace and levins should be ashamed of how they take advantage of hard working people.. they have over 50 phone calls on record .. emails .. txt messages from me over the last year
  Expressing that the sofa needed replaced while it was under warranty
  Expressing it was damaged

  Business Response

  Date: 06/27/2023

  We have been in touch with the customer and although her
  product is no longer under warranty, we have agreed to send a technician out to
  address the center frame issue. Fabric is out of warranty and will not be
  covered.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa and love seat in February 2022. They both started to sag less than a year later. We had purchased insurance so Levin’s picked up one piece for repair. After 5 weeks the piece was returned after I contacted them. We expected them to take the second piece. On march 11, 2023 they did take the second after our prompting. It is now June 23,2023 and our second sofa has not been returned. After weekly calls to them, they told us they are waiting on a replacement back (which was not the original issue). They tried to claim is was rubbed on a wall (our fault) until we explained it’s an open concept house and never near a wall. Our new time for return is supposedly the end of July 2023, 4 months after they took it and tried to blame the new damage on us.

  Business Response

  Date: 06/26/2023

  Customer was informed on May 22, 2023, that we were waiting
  on the parts to restore sofa. On May 23, 2023, spoke to a corporate manager and the customer was offered for us to send back the sofa until the parts came in. The Mr. was understandably
  upset but did not want the sofa returned until it was 100%. After parts come in
  and it is restored back to the manufacturer’s specifications, we will offer
  compensation. The parts are on the water and estimated to arrive in the beginning
  of July.

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I still think this is a bad business practice to have fixed the original issue but damaged the item and I am left to wait for repair that was not caused by me and the company tried to blame the consumer. I would like to keep this open to see if compensation is made 
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Already replaced a bed over an 1 1/2 dip now i have a second one at 2". My wife just had surgery and is hurting bad on this bed. Just need replaced for another bed.

  Business Response

  Date: 06/01/2023

  We have sent the customer a picture example on how to take
  the pictures for the claim. Customer sent in photos that cannot be used.  The photo of the string does not show it
  touching the mattress, we requested him to send in new photos and the customer refused.
  We can send a technician out to his home for a fee, or he can send in the
  correct photos. Once we receive the photos, we can process his claim. If the
  dip meets the specifications of the manufacturer for a defect, then we can
  authorize for replacement.   I have attached a copy of the example that was
  emailed to the customer.

  Customer Answer

  Date: 06/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****

  Customer Answer

  Date: 07/10/2023

  
  Complaint Type:
  Repair Issues
  -- Please Select the Nature of your Complaint --
  select
  Problem:
  I got a split king from levin furniture and already went through 2 beds. The last bed i got a new bed but they charged me for the delivery from them giving me a bad bed which isn't right. Now the last bed i have from them sinks down more than 1". I need to get this bed replaced because it hurts my back and hard to sleep. Please help.
  
  
  Desired Resolution:
  Replacement
  Replacement
  

  
  

  Business Response

  Date: 07/10/2023

  The customer needs to file a bedding claim with current photos.
  These attached photos are from his previous bedding claim for his wife’s
  mattress. If he would like us to send a technician, there would be a fee. To be
  defective, the mattress must be sagging 1.5” per the manufacturer’s
  specifications.

  Business Response

  Date: 10/11/2023

  Customer was authorized for a reselection. The new mattress was delivered on Sept. 29th.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Flexsteel couch service tech has been out 7 times to correct problems with fabric wrinkling on the seat and headrest. They have replaced seat cushions twice added padding and not even a week and new seat cushions wrinkled . Talked to Levin Furniture where purchased they claim it is a Flex Steel issue. The last cushion replacement doesn’t even match in color. I feel I have given them more than enough chances to resolve these issues.

  Business Response

  Date: 05/30/2023

  This sofa was special ordered on March 19, 2022, and
  delivered May 6, 2022. We service the manufacturer’s warranty for the first
  year. We asked for a reselection from the manufacturer and they turned down our
  request. The manufacturer does not warranty wrinkling, shrinkage, stretching of
  fabrics and leathers. Per the manufacturer’s warranty, there is no defect and
  is normal. This was reported to the customer on May 15, 2023. 

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother-in-law and myself went to Levins to utilize a credit of approximately $509 because on October 2021 she purchased a piece of furniture that was delivered damaged. The delivery person took pictures and sent them to Levins of the damage. Levins did nothing but try to have a brand new piece of furniture repaired. A repair was not allowed because the furniture was brand new. She wanted it replaced. This is when Levin began ignoring phone calls and basically refused to honor her request. My mother-in-law is 76 years old. My opinion they tried to take advantage of an elderly person. I then got involved around January of 2023 when she finally told me all the problems she was having. I called Levin corporate office and they told me they sent a letter giving her credit towards something new because they could not get the piece of furniture anymore. A letter was NEVER received. The then issued another letter for credit but it was backdated to December of 2021. I immediately took her to Levins in February 2023. She picked out an electric recliner that they stated could be delivered March 3 2023 for $99. She declined delivery and I agreed to pick it up. Finally on May 20, I went to the store to pick up the recliner. They would not let me have it cause they stated I had to bring the damaged table back which they stated in February they would pick it. I called their corporate customer service and they blamed the mix up on the store, the store blamed it on them. They were actually rude and unwilling to help. I had to drive and pick up the damaged table and brought it back to the store. They loaded the recliner in my truck and I left. Once I unpacked the recliner and took it in the house it was the wrong recliner. Model # did not match. Went back to store cause I had no one left to help me load it and basically the Manger Stephen told me I would have to return the wrong recliner myself before I could get the correct one which I believe they did not have.

  Business Response

  Date: 05/24/2023

  We have scheduled in our system to pick up the wrong recliner
  and deliver the correct recliner on June 6, 2023.

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The information provided is correct as of 5/24/2023 but I am not 100% convinced that they will follow through.  They have lied several times during this process and have changed their story.  So I need to wait and see if this actually happens.
  
  
  
  Regards,
  
  
  **** *****

  Business Response

  Date: 06/07/2023

  Here is delivery receipt of us delivering the new recliner and receipt of us picking up the old recliner.

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  They did deliver her recliner and pick up the wrong one.  So this is true.  As for everything else I wrote it is all true.  Levins is not customer oriented.  The manager in Miller’s burg heights is extremely rude.  I will NEVER purchase or recommend this company or any company associated with Levins again.  This issue would have never been finalized if I did not push the issue for months……
  
  
  
  Regards,
  
  
  
  **** *****