Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Furniture & Mattress

  3664 Washington Rd Mcmurray, PA 15317-2905

  
• 

  Levin Furniture & Mattress

  124 Levin Way Monroeville, PA 15146

  
• 

  Levin Mattress

  620 Butler Crossing, Suite 5 Butler, PA 16001

  
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  Levin Furniture & Mattress

  138 Valley Vista Dr State College, PA 16803

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bed from Levin furniture and thought i got a good bed within the first year my bed was 1 1/2 and my wifes was close. They ripped off the tags from the first bed in between the boxspring and mattress. Now my wifes mattress is at 2" and mine is starting to sink down. I just need to go to levin and get different mattresses.

  Business Response

  Date: 05/18/2023

  *** ***** has filed a bedding claim. We have sent him his
  packet and are waiting on the pictures that were requested to complete the
  bedding claim. Once we receive the pictures, they will be reviewed to see if
  the mattress qualifies as a manufacturer defect. We follow the specifications
  of the manufacturer’s warranty.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my complaint with the BBB back in Feb or March. I can't find the complaint with the BBB. I purchased a 3 piece sectional 11-11-22 it was delivered 12-16-22. I've had a repair man here 4 times to see why the material was sagging everywhere it was sat on, the repair man took pictures of the material & ordered thicker foam rubber for the 2 lounge parts, it still sagged also the middle cushions were lower, so he orderd thicker foam rubber for those. It didn't help, the material still leaves sagging marks everywhere you sit. It actually looks very cheap. I gave away my 15 year old couch that looked 95% better than this new one. My husband passed away April 2022, I don't have little ones jumping on it. I'm embarressed when I get company because of how it looks. The repair man said thats about all he can do. He was very nice each time he came back.

  Business Response

  Date: 05/12/2023

  *** ****** ***** purchased a sectional and received it Dec 16,
  2022. On Dec 21, 2023, customer reported back cushions was going down. We sent
  our technician to inspect the furniture. He ordered new cushion cores and fiber
  fill. We received the parts and installed them in March, the technician also
  checked the trampoline decking, and it was tight. We have reached out to the manufacturer;
  this is a top-selling group with no issues. Their suggestion; to regulate and
  maneuver the cores around after use.

  Customer Answer

  Date: 05/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** *****

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  early in December my husband and I went to Levin Furniture in Avon Ohio. We went to pick out two recliners. We decided on two recliners that had heat massage rock motion and reclined. We also had it specially designed for our home. They arrived in our home on January 7, 2023 at first I believe that they were not the chairs we ordered. They were much smaller. We took a ride out to the store and met with our sales person Brian S******. He guaranteed that these were the recliners that we ordered. Brian told us we could not return these chairs because they were custom made and he made a customer service appointment The man came out approximately three weeks later to service our recliners As you sat in the recliner you would recline back, and the reclining part of the chair would return to the upright position, within 3 to 5 minutes, The customer service person came out the first part of February the conversation we had with him was that these recliners were known to have a reclining problem. He had been all over the county, fixing the motors in these recliners He took our information and told us he would be back within six week. In the beginning of March I wrote Levin trying to get a refund on both recliners but have never heard from them. We have never heard from the repairman either. We still want a full refund on these recliners.

  Business Response

  Date: 04/12/2023

  Mr. ***** purchased 2 special order swivel chairs and they
  were delivered in Dec. of 2022. Special orders are non-returnable. In Jan.
  2023, the customer reported having an issue with the chair. Our technician went
  to the customer’s home on Jan 18, 2023, to service the chair. Our technician
  inspected the chair and reported we needed to order parts to restore the chair.
  We ordered the parts, the customer was called and left a voicemail on Feb
  25,2023, that parts would take 4-6 weeks. We are still waiting for the one
  part. We have reached out to the manufacturer to get an update on part arrival.
  Once we receive that information, we will contact the customer to schedule the
  restoration of the chair. The manufacturer’s warranty is for repair not return.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 recliners, 2 adjustable bed frames and 2 mattresses in Nov 2022. The mattresses alone were over $2,500 each. The adjustable frames were non refundable. We explained to David (the salesman) that we both have very bad backs and it is hard to buy mattresses. He told us if they did not work we could return the mattresses for other merchandise of equal or greater value. The mattresses that were delivered many weeks later were very hard. Within 2 weeks my fiance was sleeping on the couch because of so much pain her bed was causing her. Tried contacting Levins numerous times...told had to keep them for 30 days. Wouldn't even listen to what the salesman told us. After the 30 days, went to the store was told David no longer worked there. Yet was told we had to return for other mattress. These cost over $5,000. We bought the special protectors David said we needed to buy so that it would not void the warranty/return. Waiting so long we purchased other mattresses elsewhere because our backs were shot, no sleep, constant pain. Went back to the store, the manager explained they gave us the hardest mattresses. We did not ask for hard! We laid on a medium soft mattress in the store when we purchased. We again have been waiting for a return call from a head manager but it's been a week and nothing. They are going to let the return time of 120 days run out then we are completely robbed out of a ton of money. We agreed to restocking fees of the mattresses, and are glad to pick other furniture to replace the value but as this drags out I am disgusted with being lied to and treated so unfair. This is not how any business should treat their customers. We have shopped there for years and have been nothing but nice to everyone. We were lied to from day one! I've noticed online we are not the only ones they have done this too. I thought the owner was a stand up trustworthy business man that's why I shopped there but never again if this is not handled.

  Business Response

  Date: 03/31/2023

  Spoke to the customer today, we are honoring the customer’s
  120 comfort reselect. We came to an agreed resolution.

  Customer Answer

  Date: 04/20/2023

  I did answer the complaints.  The corporate manager contacted us and handled the matter immediately.   We were given store credit and treated very well when we returned to Levins to pick out new merchandise.   I do not understand why I got a message saying it was closed because of no reply?  
  

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a Leather Couch, Love seat and Ottoman in March of 2022. Sometime around August of 2022 I noticed that the stitching on the couch as not holding in two separate places. I contacted Levin to Make a Service claim in which they scheduled someone to come to my house to perform a repair on my furniture. This Repair attempt did not take place until October 6th 2022. While at my house the technician was unable to complete the repair and advised me that he would need to order replacement parts. The technician said the store would reach out. I never heard back from the store until I called in several weeks later and was told that there was replacement parts that were ordered and that it was expected to take 4-6 weeks. When I called in we were already at week 4. I decided to be patient and give a few extra weeks. I followed up again in November to find out that the replacements parts are not being quoted at 6-8 weeks. I was already pretty frustrated with the fact that this is now nearly 4 months with the existing damage. I made several attempts to contact the store and stopping into the store for assistance with the claim. Each time I have been told something different and given a date that will be a definitive time to rely on of which is not fulfilled. I was advised that the service would be completed by end of January and then again Mid-February and then again by March 24th. Since this has all began I found another spot on the furniture in which the seam was not holding and advised Levin and have yet to hear anything back regarding that additional damage. I have provided 8 months for Levins to complete the warranty repair and they have since done nothing. I was previously advised that if the parts were unable to be obtained by the supplier, then I would be provided with a Comparable replacement or equal value. I spent $4,656.93 on my furniture purchase and all three items are currently defective in someway due to poor manufacturing or defective materials.

  Business Response

  Date: 03/31/2023

  Customer purchased furniture and picked up the merchandise
  on March 12, 2022. On Sept. 30, 2022, customer reported stitching was coming
  loose. We sent a technician on Oct 6, 2022, technician tried to hand sew, leather
  was too thick. We ordered parts from the manufacturer. They are from overseas;
  vessel was unloaded today. We are waiting on carrier to schedule an
  appointment. Once we receive, we can schedule to have the sofa and ottoman restored.
  Spoke to customer and looking into other avenues, having issue with loveseat. The
  customer is aware I will be contacting her on Monday with a resolution.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 new recliners 11/20/22 from Levin. They were delivered to me in early December. I was on vacation on and off for a few weeks so didn't realize there was a problem with BOTH recliners until I contacted them 2/23/23. They sent someone to check on the chairs on 3/10/23 who confirmed that the mental in the bottom of the chairs is off which makes them lean to the right - both of them. I was told the parts would be ordered to fix. When I called 3/14 to check to see when the parts would be in they told me 4 - 8 weeks. I have a degenerative back disease and need a chair that I can sit in without pain. I now have to sit in this chair with a pillow under my butt and 2 behind my back to even be comfortable. I have suffered tremendous pain in my legs and back during this time. I have continuously called them since then and they say they are contacting the manufacturer to either get the parts or replace with no resolution. I called again today as they were supposed to have someone from corporate contact me, but again no resolution. I have no other chairs to sit in as I work from home and have to have my legs elevated - so am in constant pain! I need help. I am attaching a picture of one of the chairs and what I need to have on it to be able to sit for ANY length of time.

  Business Response

  Date: 03/21/2023

  Customer purchased two recliners and received them on Dec.
  3, 2022. On Mar 3, 2023 customer called in reporting issue with recliners. We
  sent our technician to home on Mar 10, 2023, technician reported need to order
  parts for repair. The customer called in on Mar 14, 2023 and was told time line
  for parts, she was not happy about the time frame. Customer was called on Mar
  21, 2023 with 3 options.

  Customer Answer

  Date: 03/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *********

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2019, my wife and I went to a Levin Furniture store in Pleasant Hills, PA, to purchase a new living room furniture set. The warranty, as guaranteed by the sales lady, was all-encompassing except for extreme wear and was sold as covering any "rips, tears, and spills." In the fourth year of the five-year warranty, the fixed back cushions unraveled from the couch. The unraveling was so fast that the tear grew from two inches when verbally reported to over six inched at the time of photos taken with nothing more than regular use. The bottom line is these couches are a poorly made product, and once they began to break down, Levin denied my warranty claim. I was informed that "seam slippage" is not covered under warranty. Looking at the warranty documents, the seam slippage line refers to leather. It reads as follows. "leather or vinyl cracking or peeling; seam slippage or separation; scratches scars and leather finish defects" if modern English is used, then the semicolon would conclude that the whole sentence was made with the same thought leather or vinyl. I have also discovered that the fabric is no longer available, and we can no longer even get a replacement for the original design. Pretty convenient reason to deny a claim if you ask me.

  Business Response

  Date: 03/07/2023

  Our Levin Platinum Protection  Service Plan is for accidental damage. Under
  the exclusions, seam slippage or separations are not covered, nor a rip over
  six inches. The back seam has come open where the back pillow is attached at
  the frame. Both issues would not qualify for a repairable claim. We have offered an
  out-of-warranty contractor's information for the repair.

• Initial Complaint

  Date:03/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a recliner and was told it would be here March 4th,2023. Now they are stalling and saying it will be here in April,2023. My problem is I had to pay for it in full, and be lied to about when it would be delivered. This company is a joke. We bought other furniture from them and it didn’t last a year. What in the world is going on with Levin. We won’t buy from them again.

  Business Response

  Date: 03/06/2023

  The customer did purchase in Feb. 2023 a recliner. The merchandise
  was estimated to come in at the beginning of March. Unfortunately, the
  manufacturer delayed the shipment until April. The customer cancelled the order,
  and a full refund was issued. We apologize for the delay, and we will use this feedback
  to make us better.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch on 12/04/22 from Levins. It was delivered damaged on 12/22/22. It had scratches and ripped fabric. We called and spoke with Crystal who is supposed to be a supervisor. They sent a repair man out to look at it which he did nothing. So we called and spoke to crystal again and we were shipped another couch on 02/04/23. This one arrived damaged as well. It has a rip on the top and exposing wood and the recliner doesn't work properly. Have to push really hard to close it.On top of that the delivery guys damaged our screen door and storm door by hitting it with the couch. Scratched the paint pretty good. Talked to crystal again on 02/04/23 and she said she'd send another couch. Well this time I told her I'd rather return it and get my money to go else where, but she said it's already pass our return window and basically we are stuck working on finding a acceptable couch. So we had another shipped to us on 02/25/23. We explained to the new delivery drivers to please inspect it first. This one was even worst. Ripped fabric, badly broken board and crooked center console. So we had to go to the store and had to purchase a more expensive couch so that we can stop wasting our Saturdays in hopes this one comes undamaged. Then we also find out our salesman charged us more for a warranty on the last couch then what we needed. Said they'd give us a discount on new couch but barely gave us anything off considering the sale that was going. 25% discount while they had a 21% discount running. This is the worst customer service I've ever had. We did talk with a Nathan C**** also which he was very nice. I just don't see why I had to spend was more money to get a couch when I purchased a brand new couch that was junk. And the price I paid I should not be receiving items like I have.

  Business Response

  Date: 03/01/2023

  Merchandise was delivered Dec. 22, 2023.  Customer reported damage and a service
  technician was sent to home. Technician did not report any manufacturer defects,
  that is how the piece is made. We set up an exchange as a courtesy, piece came
  damaged. Customer was offered to reselect but could not return for refund due
  to being out of the return window. The warranty on the first order was for the
  fabric and the motion. The price that was charged was correct. The discount of
  25% was given on new sale, also a gift certificate was applied to order for the
  customer’s inconvenience. Customer reselected and it scheduled for delivery on
  March 4th. With our reselects, our customer has the option to spend the
  same amount or more.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased leather furniture that cost over $5,000 and it was delivered on 1-13-22. 1 month outside of warranty I reached out to Levin to tell them that the leather has worn through ,where I sit. Instead of trying to work with me, she said that there was nothing she could do and that I could pay to have it repaired. $5,000 leather furniture worn out in 1 year. I live by myself.

  Business Response

  Date: 03/03/2023

  We have spoken to ****** and let him know we have ordered
  the part for him as a courtesy. He will need to get a contractor to install
  part.  He was given names of contractors
  to contact for repair.