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Business Profile

Furniture Stores

Levin Furniture, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Levin Furniture, LLC has 25 locations, listed below.

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    Customer Review Ratings

    2.68

    Average of 95 Customer Reviews

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    Review Details

    • Karen H

      Date: 09/09/2024

      Karen H

      Date: 09/09/2024

      I bought a couch from Levins in January with a promotion of 2 yr, 0% interest. Several months later, I bought two matching recliners under a 1 year promotional 0% interest. I wanted to put my new purchase under a different account number so it would not interfere with my original couch purchase, with the deferred intrest. I asked for a separate account three times and even to put it in my husbands name, who was right there with me. I was assured that they would take each payment out of the purchase that was ending first and when that got paid off, the money would go to the other one. Well, that isnt happening and I now have to pay the whole thing off so I dont get charged the whole amount of back interest. I WILL NEVER BUY FROM LEVIN AGAIN!!!!THEY LIE TO THEIR CUSTOMERS!!!!Bad business!!!!

      Levin Furniture, LLC

      Date: 09/10/2024

      We spoke to the customer about their financing and got it resolved.

    • Amy T

      Date: 09/08/2024

      Amy T

      Date: 09/08/2024

      I purchased a couch recently from Levin. The couch was delivered with imperfections in the fabric which were quite noticeable. I called the service **** and contacted my salesperson. I never heard from my salesperson. The service **** told me someone would have to come look at. The person who came out said the couch would be replaced. When I hadnt heard about the status of the delivery after 2 weeks for the new couch I was told that they would just be replacing the fabric since it was a special orde. Had it been a stock item they wouldve replaced the couch. It took 6 weeks for them to get the fabric in and then they never called to schedule pick up of the couch u til I called them several times. I was told the couch would take 2 weeks, it took 4.5 weeks. Each person I spoke to in the service **** was extremely rude and argumentative. When I went to the store location they were not able to help, offered to call on my behalf since I felt I should be given a new couch not a couch with partially replaced fabric but they never followed up. The k my good experience was with the delivery guys they were always kind and of course when they picked up and delivered the couch the second time it was raining and they took their time and made sure the couch was covered and didnt get wet. I have bought a lot of furniture from levin including dining room table, living room couch and 2 chairs, couch and oversized chair, end tables, coffee table. Queen bedroom set, desk, twin bed, twin matress, 2 queen mattresses one with an adjustable frame. I will never buy anything else from them. Such poor customer service.

      Levin Furniture, LLC

      Date: 09/09/2024

      Hello ***, we aim to deliver a great experience and are disheartened when we don't meet expectations. We understand you wanted your sofa replaced, if our technicians could not of restored it we would have replaced it. But we see our highly trained technicians restore your sofa. We apologize that you received poor customer service. We will use your feedback to make us better.

    • Carla R

      Date: 09/07/2024

      Carla R

      Date: 09/07/2024

      The delivery men were extremely professional and respectful to my home . Even before they were off the truck, they greeted me with a heart warming smile and wave. They worked quickly and efficiently and were so kind, I would even have them over for a cookout.

      Levin Furniture, LLC

      Date: 09/09/2024

      Hello *****, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority here at Levin. We hope to see you again soon!

    • Bonnie H

      Date: 09/03/2024

      Bonnie H

      Date: 09/03/2024

      Went to Levins to look at a specific couch, they had none in the showroom, walked across the street to the outlet store, none, looked it up, They don't make it at levins any longer, was their best seller, BUT, she told us about ****** Furniture, had it fir half the cost, so they price matched it.Thank you, ********************************** Just waiting on delivery, hope we aren't Disappointed BH, Rostraver

      Levin Furniture, LLC

      Date: 09/04/2024

      Hello ******, thank you for the great review! We are thrilled that you loved your experience, Our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin Furniture. We hope to see you again soon.

    • Julie R

      Date: 08/31/2024

      Julie R

      Date: 08/31/2024

      Great experience. I have bought many items from Levin in the past. This purchase was a mattress. The salesperson was very knowledgeable and did not pressure me into spending more than I wanted. The delivery people were great as well friendly and respectful of my house.

      Levin Furniture, LLC

      Date: 09/03/2024

      Hello ***** **, we appreciate you sharing your experience and giving us a great review! We aim to deliver a great experience and happy to hear we met your expectations. Our top priority here at Levin Furniture is customer satisfaction. We hope to you again soon! Sincerely,Levin Furniture & Mattress

    • Ron C

      Date: 08/10/2024

      Ron C

      Date: 08/10/2024

      I have purchased thousands of dollars worth of furniture. And just recently send my sister there. In one evening she literally bought $12,000 worth of furniture all from my request to shop the store. Unfortunately she was not aware of my disappointment at this establishment. My last purchase was spring of 2022. I bought a couch from salesperson ******************* (sp). Along with that, I purchased an extended warranty which covered couch material. It was less than a year later where the couch cushion was literally breaking away from the couch. Its the best way I can put it as its very unusual to me. I reported the issue to ****. He was very apologetic as I knew he would. He was surprised of the issue. At that time he said he was going to put an order on the issue on hand. Time went on. I was later told they wont stand behind the issue as its a problem with the material. They did call me and told me they would give me $249.00 another couch, or probably anything there. I do not agree with their decision. At this time, the couch looks terrible, old and falling apart. Its literally embarrassing not to mention uncomfortable. At this time, I feel Levin is not standing behind their product. If they feel its not covered with the warranty, fine let them think that. But also realize if they don't stand behind it and compensate me by either repairing the couch or replacing it then they lost a good customer. Not to mention all my friends would mention the issue.

      Levin Furniture, LLC

      Date: 08/16/2024

      Thank you for your review. We have reviewed your account and see that we did a courtesy repair on Jan.6, 2023 for the same issue. This is not a manufacturing defect and not does fall under our accidental warranty. We can provide you with an contractor to help you with your repairs, please email us at ****************************************** or call us ************* to further discuss your concerns.

    • Linda S

      Date: 08/05/2024

      Linda S

      Date: 08/05/2024

      Sectional is not even 6 mths old has cushion replaced twice , keeps getting a sink hole where you sit Was told after my year is up Nothing they can do ! Will never shop there again *****

      Levin Furniture, LLC

      Date: 08/13/2024

      ***** thank you for your review. We are sorry to hear we did not meet your expectations. Please email us at ******************************************** to discuss your concerns.

    • Ray R

      Date: 07/31/2024

      Ray R

      Date: 07/31/2024

      Everything was first class. The salesman *********************** was very professional and knowledgeable. We got a good deal and a delivery was flawless. The delivery team was very respectful to our house and assembled the bed quickly. It works great. All in all a great experience at Levin ********

      Levin Furniture, LLC

      Date: 08/01/2024

      Thank you for the great review! We are so happy you had a great experience. Enjoy your new purchase!

    • Broc D

      Date: 07/25/2024

      Broc D

      Date: 07/25/2024

      Not a customer friendly **********************. Scheduling for delivery has been very difficult due to Levins deceptive and manipulative practices. **************** is not good.

      Levin Furniture, LLC

      Date: 07/26/2024

      Thank you for your review. We are sorry to hear you had a difficult time scheduling your delivery. Please email us at ****************************************** so we can discuss your concerns.

    • Jeff A

      Date: 06/21/2024

      Jeff A

      Date: 06/21/2024

      We were extremely pleased from being assisted by ***** at Levin in *********** to the delivery (right down to the minute of arrival). The delivery drivers were very courteous, professional and did a great job making sure we were satisfied. Have purchased from Levin many times and definitely recommend ***** as a salesperson and would hope you are lucky enough to have the same delivery drivers. If so, you will have a great experience.

      Levin Furniture, LLC

      Date: 06/24/2024

      Thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at ****************************************** or call us at *************.Thank you,Levin Furniture & Mattress

    Levin Furniture, LLC is BBB Accredited.

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