We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Levin Furniture, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Levin Furniture, LLC has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.68

    Average of 95 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Tracy P

      Date: 06/18/2024

      Tracy P

      Date: 06/18/2024

      In September of 2023 I purchased a couch, a chair in half and ottoman from Levin Furniture & Mattress -Middleburg Heights 16960 Sprague Road Cleveland, OH 44130. I also purchased the extended 5 year warranty. I am beyond disappointed in the Ashley furniture that was sold to me nine months ago. The fabric is fuzzy on all pieces which makes my off white furniture look dirty and old. I have reached out to Levin and all I get from them is “ I apologize for your frustration but there is nothing we can do for you it’s not a manufactured defect. So, I asked then why is my furniture doing this? The reply I got was it is a possibility that the fabric used could do this. If I was told in the beginning that this was a possibility which I wasn’t, I would have NEVER purchased this furniture.. Would anyone spend thousands of dollars on furniture if this was a possibility? I think NOT! They do not stand behind the products they sell… It took me 20 years and raising 4 kids to get new furniture :( Shame on you, Levin Furniture…

      Levin Furniture, LLC

      Date: 06/19/2024

      Hello *****, thank you for your review. We see we have a service in our system ordering replacement casings for your sofa. Pilling is not considered a manufacturer defect, however as a courtesy we are replacing your them for you. If you would like to discuss this further, please email us at *******************************************

    • Bianca G

      Date: 05/26/2024

      Bianca G

      Date: 05/26/2024

      Wow, what a pathetic company. I bought a couch for $997 they are only refunding me $687 after the return. Also, had to pay a restocking fee, which NO other furniture company charges for returns. I will NEVER order from these crooks again. How does this make sense!? Absolutely criminal. These people should be SUED! Levin, you better return MY money in full or youll be hearing from my legal counsel. Absolutely embarrassing.

      Levin Furniture, LLC

      Date: 05/28/2024

      Hello ******, thank you for your review. All of our terms and conditions are printed on every receipt, and emailed to our customer's. Our return policy states, our stocked merchandise may be returned within 3 days of pick up or delivery with a 15% restocking/return fee and a one-time reselection will be offered. Delivery is a service, and your original delivery fee is non-refundable. A pick-up/delivery fee will be applied to all returns and reselection. Your refund is processed minus the 15%, original delivery fee and pick up delivery fee,

    • Sherry M

      Date: 04/29/2024

      Sherry M

      Date: 04/29/2024

      We bought 2 Flexsteel recliners from Levin Furniture in *******, **. We also bought the extended warranty on both. The one recliner was always leaning to the right. The replaced the base and it was fine. Just last month it started leaning to the right again. The repair man said he was going to order a new seat for it. Repairs department said its the core and is not covered. I feel the chair was a lemon from the beginning since the matching chair has never had a problem. It should have been replaced from the beginning. I am very unsatisfied and will never shop there again and will tell everyone to avoid shopping there. These chairs were not cheap and I thought I was buying a decent extended warranty. Theres always a loophole. Disgusted customer here!

      Levin Furniture, LLC

      Date: 05/01/2024

      ******, thank you for your review. The motion warranty you purchased covers the reclining mechanisms. Unfortunately, your recliner needs a seat core. You still have a manufacturer's warranty, they will cover parts but not labor. We can provide you with a contractor that can help you with your repair. Please email us at ****************************************** so we can get you that information.

    • Pat T

      Date: 04/24/2024

      Pat T

      Date: 04/24/2024

      Kept us updated on delivery progress. Respected our property efficient. Will use again

      Levin Furniture, LLC

      Date: 05/01/2024

      Thank you for the great review. We are thrilled you had a good experience. Customer experience and satisfaction are a top priority for us here at Levin. We hope to see you again soon. If there is anything we can do to assist you, please email us at ****************************************** or call us at **************.

    • Jeremy S

      Date: 04/23/2024

      Jeremy S

      Date: 04/23/2024

      Delivery guys were excellent! Both were very polite, and knew everything about my purple bed/smart adjustable bed frame! My seller at the store was also very helpful we had tons of questions before making the decision with purple. ***** in ********** is well knowledgeable. I highly suggest going there if you are local and looking for a purple mattress! Altogether were very happy how the entire process went. Thanks again, job well done Levins!

      Levin Furniture, LLC

      Date: 04/23/2024

      Hello ******, thank you for sharing your experience while shopping at Levins. Our top priority is customer experience and satisfaction. We are happy to hear our delivery team and sales associate were excellent, our staff will be happy to receive good feedback. We hope to see you again soon. If there is anything we can do to assist you, please email us at ****************************************** or call us at **************.

    • Kathy Hickey H

      Date: 04/18/2024

      Kathy Hickey H

      Date: 04/18/2024

      Delivery was on time and workers were quick , polite , and efficient. So far love my heated massaging cozy chair !

      Levin Furniture, LLC

      Date: 04/19/2024

      Hello *****, thanks for leaving us such a wonderful review. We are thrilled that you love your heated massaging cozy chair. Customer experience and satisfaction are a top priority for us here at Levin. We hope to see you again soon. If you need further assistance, please email us at ****************************************** or call us at *************.

    • Gloria E

      Date: 04/17/2024

      Gloria E

      Date: 04/17/2024

      I was very happy with the service I received. ******** was very helpful with my purchase. I also appreciated the timely and professional delivery. ****************************************

      Levin Furniture, LLC

      Date: 04/19/2024

      Hello ******, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at ****************************************** or call us at *************.

    • Kimberly B

      Date: 04/16/2024

      Kimberly B

      Date: 04/16/2024

      Service was great, ******************** was great. She spent time with us and was very patience. Delivery went good. They were in and out in less than 30 minutes. They were also very polite.

      Levin Furniture, LLC

      Date: 04/17/2024

      Hi ********, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. Customer experience and satisfaction are a top priority for us here at Levin. We look forward to seeing you again soon.

    • Linda B

      Date: 04/12/2024

      Linda B

      Date: 04/12/2024

      Delivery guys were excellent! Very helpful and personable, they offered to move anything we needed to have moved, best delivery guys ever!!!

      Levin Furniture, LLC

      Date: 04/15/2024

      Hello *****, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon.

    • Tony and Vickie W

      Date: 04/11/2024

      Tony and Vickie W

      Date: 04/11/2024

      We had *** at levins help us and he showed us a few things and we changed our minds s couple times and ended up with a couch and recliner,the guys that deliver the things were very nice and polite and even took off their shoes send moved it around until my wife was happy,i would recommend levins to everyone, **** and *********************************

      Levin Furniture, LLC

      Date: 04/12/2024

      Hello **** and *******************************, thank you for sharing your experience. We thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Levin. Your review is a testament to their hard work. We hope to see you again soon.

    Levin Furniture, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.