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Business Profile

Auto Parts

Modded Euros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts Ive reached out to the company plenty of times via email , instagram and the only thing Ive asked for info to when parts will ship to me even if they dont have the parts in stock. Not having any communication or replying to a person taking leap of faith to buy product through you vs any one else and then not giving tracking or a simple hey parts are not in stock we will msg you as soon as we get them. Order was placed some time between may *****. I want to say it was May 25th to be exact. I have reached out multiple times and all Im asking for info on when parts will arrive or a rough estimated time

    Business Response

    Date: 07/24/2024

    One of the items ordered by the customer was backordered with the manufacturer. The customer filed a dispute with Affirm (one of our payment providers) and the funds were held until the resolution. We advised ****** to accept the dispute to expedite the return of funds to the customer. Affirm has decided in the customer's favor and the funds have been returned to the customer.

    Customer Answer

    Date: 08/16/2024

    Affirm has sent me the money back due to insufficient evidence from their side. Modded euros never contact me on any of the information given to the BBB if they would have stated they had things back ordered and not avoid emails or any form of interaction with my self they would have kept my business. I dont mind waiting at all but have that conversation with me and not avoid me. 

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item ordered 4/11. Received notice re delayed shipping 4/22 and 5/8. No update since, and no response to multiple emails. They have read a message sent yesterday via ******** Messenger but have not responded. I left a voicemail today by bypassing the message that says they arent taking phone calls. Id rather get my order, or get my money. Im nearly ready to contact my credit card.

    Business Response

    Date: 06/21/2024

    Hi ********,

    We apologize for the delay with your order. We were waiting on availability from our supplier, but unfortunately they let us know that the part you ordered is discontinued and no longer available. We canceled your order and refunded you the full amount.

    Customer Answer

    Date: 06/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************************

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a product from them which never came nor did I receive a refund after countless emails they actively ignore me

    Business Response

    Date: 06/12/2024

    Hi *******,

    We apologize for the delay with your order. Because of the extended lead time, we have cancelled your order and issued a full refund. Again, we apologize for the inconvenience.

  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8 2024, I ordered parts from this vendor. In the email I received the same day, it stated the parts would be shipped in 3 days. After not receiving any more communication for over a week, I reached out. They got back to me saying the parts were out of stock and coming in soon and they would update me. More weeks go by with no updates. I have been checking in with them at least 10 times since then about the order and have received different stories on why the parts havent shipped and sometimes do not get any answer at all. They charged my account immediately and I To this day have still not received the products I ordered. I continue to reach out but have not received a resolution. The part I ordered is still listed as in stock on the website but for whatever reason, I still have not gotten mine. As you can see in the pictures I have provided, I have constantly been reaching out through email, instagram, and their website. No updates were given to me even when they stated that they would be in contact with updates.

    Business Response

    Date: 06/04/2024

    Hi *****,

    We apologize for the delay with your order. Because of the long delay, we've gone ahead and cancelled you order and refunded the full amount to your credit card.

    Customer Answer

    Date: 06/05/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21757282

    I am rejecting this response because: The item in question is STILL listed as available on the website and not OUT OF STOCK. It seems to me as if ModdedEuros.com does not wish to honor the price at which I purchased the product. This business is not operating in good faith to customers and is non-communicative in their efforts to help their customers. I would like to see the item in question be listed as out of stock at the very least to protect future customers from the same headaches. 


    Regards,

    *********************








    Business Response

    Date: 06/17/2024

    Hi *****,

    I apologize that the full refund was not a sufficient remedy for your issue. We have marked the product out of stock at this time until we have inventory available as you requested.

    Customer Answer

    Date: 06/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered pads, had to wait longer than the expected shipping times would say. Turns out the pads weren't the correct ones that fit my car and I wasn't able to verify this because of back issues I was having at the time.

    Customer Answer

    Date: 05/09/2024

    Hi there, my issue has been resolved with the business, please remove this if you can.

    Business Response

    Date: 05/15/2024

    Hi *******,

    We have made a one time exception with regards to your request for an exchange. The return request you made was well outside our return period outlined in our terms and conditions, but we have authorized a return and are no working with you to set up an exchange for the new pads you have requested. Please let us know if there is anything else we can do with regards to this order. 

  • Initial Complaint

    Date:04/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cold air intake for my car and they will not refund my money, stay in contact with and Ive been waiting 4 weeks for my part I want my money back because it was a lot for it

    Business Response

    Date: 05/06/2024

    Hi ****,

    We apologize for the delay with your order. We've processed the cancellation that you requested and your order has been refunded in full.

    Customer Answer

    Date: 05/10/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

  • Initial Complaint

    Date:04/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with modded Euros on 3/12/24 and have been waiting for it to ship out. On their website it said the part is in stock and ready to ship out within 3days which lead me to believe that I was going to receive the product in a timely manner but after contacting support I get the same excuse saying there is a delay and that there would be a couple of days lead time before my order ships and I waited a few weeks before I contact them again only to get the same answer after sending them multiple emails again. All I would like is for my order to ship out as its been over a month since I placed it and the website led me to believe that it would ship out in its quoted 3days or if it cannot be shipped out I would like the full refund to my original payment method please.

    Business Response

    Date: 05/15/2024

    Hi ******,

    We apologize for the delay with your order. It looks like your order was shipped on Thursday May 9th. Please let us know if there is anything else we can help you with regarding your order.

  • Initial Complaint

    Date:04/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my concern over an undelivered item from an order placed with Modded Euros on February 19, 2024. Despite receiving two of the three ordered items within a week and a half, the third item remains undelivered without adequate explanation or updates from the company.After noticing the delay, I contacted Modded Euros for clarification and was informed of a delay, which I initially accepted. However, subsequent inquiries for updates or an estimated delivery time have been either met with similar responses or ignored altogether.On April 3, 2024, I requested a refund for the undelivered item due to the lack of communication and updates. A follow-up email on April 5, 2024, also went unanswered. My communications have been directed to ************ ******, a representative of Modded Euros' support team, who has yet to provide a satisfactory resolution or response.The ongoing lack of communication and failure to deliver the purchased item are concerning. Therefore, I kindly request the BBB's assistance in securing a full refund.

    Business Response

    Date: 04/25/2024

    Hi ***********,

    We apologize for the delay with the cancellation of the remaining item on your order. We have canceled this item and you have been refunded the $128.69 for that item.

    Customer Answer

    Date: 04/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************************

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts, they charged me and i never received them. A month later I submitted a cancellation plus refund and I got an email from support that my request has been received its going on two weeks and no notice

    Business Response

    Date: 04/15/2024

    Hi *******,

    We apologize for the delay with your order. We've gone ahead and canceled your order as you requested and you have been refunded in full.

  • Initial Complaint

    Date:04/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/18/2024.I have ordered a front lip, and still today i have not received it or even an ETA or what's going on almost all emails are going with no response this business is up to no good with they way they are conducting business. All i want is what i ordered or my money back period.

    Business Response

    Date: 04/19/2024

    Hi ****,

    We apologize for the issue with your order. We were notified by the manufacturer that the product you ordered had been discontinued and is no longer available. We canceled your order and refunded the full amount.

Modded Euros is NOT a BBB Accredited Business.

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