Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Information Technology Services

Lensa, Inc

Reviews

Customer Review Ratings

1.91/5 stars

Average of 116 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromSean R

    Date: 05/26/2025

    1 star

    Sean R

    Date: 05/26/2025

    I get many emails for job suggestions from Lensa thru Linkedin. Not one of them were for an actual job. 100% of them redirected me to job websites that charge you a fee to see companies that are hiring.

    Lensa, Inc

    Date: 06/03/2025

    Hi ****,Thanks for your feedback, and were sorry for the frustration. Lensa never charges users to access job listings, and we do not partner with sites that require payment just to view job opportunities. Some listings may redirect to third-party application platforms, but they should always be clearly labeled.If youve encountered job posts that led to unexpected fees, please forward the details to ******************************** so our team can investigate. Were committed to improving the job search experience and appreciate your help in identifying any issues.
  • Review fromKatie P

    Date: 05/24/2025

    1 star

    Katie P

    Date: 05/24/2025

    Lensa is an absolute scam. When an individual uses a job search engine like INDEED they can be redirected to Lensa, instead of the position through which the applicant thought they were applying. From there, Lensa will spam your email daily, with fake head hunters.They have an A+ BBB rating merely because to have a high rating all a company must do is respond to the complaint showing resolution.BBB, please do a more specific inquest into Lensa, this company is fraudulent, invasive and operates without ethics or regard for people simply looking for work

    Lensa, Inc

    Date: 06/03/2025

    Hi *****,Were genuinely sorry to hear about your experience. We want to clarify that Lensa does not create fake listings or act as a headhunter - we are a job matching platform that aggregates job posts from trusted sources to help users discover more opportunities. Sometimes jobs from other search engines redirect through us, which we strive to make as transparent as ************ can unsubscribe from emails at any time through your account settings, the unsubscribe link in our emails, or by contacting us at ********************************* We do not sell user data without explicit consent and take privacy seriously.We also welcome oversight and accountability - our BBB rating reflects our commitment to responding to concerns and continuously improving. We appreciate your feedback and hope we can make things right if given the chance.
  • Review fromGuillermo R

    Date: 05/23/2025

    1 star

    Guillermo R

    Date: 05/23/2025

    Fake,ghost jobs. Now they are spamming LinkedIn and ruining that. They also seem to own a lot of other sites that just point back to them and their fake jobs. They are ruining the job search industry!

    Lensa, Inc

    Date: 06/03/2025

    Hi *********,Were sorry youve had this impression. Lensa does not create fake or "ghost" jobs - we aggregate listings from a wide range of trusted partners to help job seekers discover more opportunities in one place. Some jobs may redirect to third-party sites for application, but we do our best to ensure those listings are active and relevant.We also dont post anything without clear labeling or consent and are committed to transparency in how we operate across our own platform and any partner sites. If youve encountered any listings that seem suspicious, wed be grateful if youd report them to ******************************** so we can investigate.We take the job search experience seriously and want to make it better - not worse.

    Guillermo R

    Date: 06/05/2025

    I am sorry to tell you, but i am not the only one who thinks so: ********************************************************************************** ************************************************************************************************************************************************************************* ************************************************************************************************************************************************************************************************************************************************ internet is FULL of very negative reviews regarding Lensa. From fake, outdated job posts to spamming, being unable to unsubscribe, etc. I might be just one person, one opinion, but the Internet has weighed in, and Lensa is definitely a rotten apple in the job **** universe.
  • Review fromdelarrick m

    Date: 05/23/2025

    1 star

    delarrick m

    Date: 05/23/2025

    Instead of a one-star review can I leave a half-moon? I signed up for several jobs and not only did I not get the job I didn't get a letter stating that I didn't get the job all I got was more job recommendations and not one so called job for up to 750 a week as was noted. I do understand that some are these are survey sites and a link to send you to another so-called job matching site. No actual jobs available nor any communication when you do fill out an application.

    Lensa, Inc

    Date: 05/23/2025

    Hi Delarrick,Thank you for sharing your feedback - were sorry to hear that your experience has been frustrating. We understand how discouraging it can feel when you're actively applying but not receiving responses or ********** clarify, Lensa is a job board, meaning we connect job seekers with opportunities listed by third-party employers and hiring platforms. We do not manage the application process, make hiring decisions, or send out follow-up communication on behalf of employers. Once you apply to a job, the next steps are entirely handled by the employer or the site hosting the application.That said, we take concerns about misleading listings seriously. If you come across a posting that seems suspicious or unclear - especially those that redirect to surveys or unrelated sites -please let us know at ******************************** so we can investigate and ensure job seekers are seeing real, relevant opportunities.We appreciate your time and hope your next opportunity is just around the corner.
  • Review fromJaspreet S

    Date: 05/22/2025

    1 star
    Spam, Scam, and everything else under the sun. Lensa forces you to take a questionnaire and if you don't sign up for their "premium" services, they just have you take the quesionnaire all over again until you do. If you get to a job you want to apply for, they redirect you to another platform called "jobleads" where they do the same scam to get you to pay for ANOTHER premium service(s). All the while, I start getting nonstop spam in my email for jobs that aren't even relevant; nor can I apply to these jobs due to the "premium" services pop-****
  • Review fromVictor G

    Date: 05/22/2025

    1 star
    As others have said, it's a scam and only there to mine your information and sell it. The positive reviews on here are clearly bots. Don't fall for it.
  • Review fromDavid W

    Date: 05/15/2025

    1 star

    David W

    Date: 05/15/2025

    Lensa intentionally edits the job postings that they email to get more people clicking through their site, while redirecting you to other sites that grab your personal information. I have several screenshots and emails where the postings that Lensa has sent me as "recommended" once actually on the employer's site, can clearly been seen where data such as Location, On-site/remote, or requirements listed in the posting had been removed. Lensa is doing this deceptively, knowing that many of its users are desperately looking for work.

    Lensa, Inc

    Date: 05/20/2025

    Hi *****,Thank you for taking the time to share your experience, and we're truly sorry to hear about your frustration. We understand how important accurate job information is - especially when you're actively searching for work - and we never want our platform to add to that stress.Lensa does not intentionally alter job information to mislead users. In some cases, we receive job listings through third-party feeds or external sources, and certain data (such as location or remote options) may be missing or displayed differently depending on how the employer or partner provided it. That said, we take concerns like yours very seriously.If youre open to it, wed really appreciate the chance to review the specific examples you mentioned. This would help our team investigate and correct any discrepancies where possible. You can reach us directly at ******************************** or by replying to any of our job alert emails.Your trust matters to us, and we're committed to improving the experience for every job seeker on our platform.
  • Review fromLane D

    Date: 05/13/2025

    1 star

    Lane D

    Date: 05/13/2025

    After clicking "apply" on ******** you are brought to a site that immediately asks you for your email, resume, what you value in a professional environment etc. It looks like you are applying for the job you clicked apply for.However, you're actually feeding your information into LENSA, a third party tool for finding jobs. After entering all of your information, you then see the "apply" button for the job you wanted. Annoying - but not terrible.However, in the two hours since I did this, I have gotten three spam calls asking about my interest in pursuing higher education (something I indicated when I thought I was applying for a job). Unacceptable.After opting out per an email I received after complaining, I STILL got emails from them. I had to block the email address to finally get them to stop. I am also still getting a spam call or two every other day.LENSA is not actually interested in helping you find a job, they just want your information so they can sell it. They will reply with the same canned reply and they won't ever mean it. Anyone who works for this company is a coward and turns a blind eye to its obviously questionable practices. Just ****** "LENSA reviews" and you'll find hundreds of similar reviews (alongside the ones on this page). They know they are scamming, they just don't care.

    Lensa, Inc

    Date: 05/14/2025

    Hi ****,We're sorry to hear about your experience and appreciate your feedback. To clarify: Lensa never sells user data. During sign-up, users can choose to express interest in further education - if selected, we may share that info only with trusted education partners.Unsubscribing is possible at any time via email footers, your *************** or by contacting ********************************* Some emails may still arrive for up to 48 hours due to system queues.We take privacy seriously and investigate every case. Our team is committed to helping job seekers, and our positive reviews reflect many real success stories. If you'd like us to look into this further, we're here to help.
  • Review fromBrittney R

    Date: 05/12/2025

    1 star

    Brittney R

    Date: 05/12/2025

    ***** scams you and blows you up with spam calls. They trick you into thinking youre applying for a job and then they just sign you up for a bunch of spam calls. Shady. And really crummy to do to people who are looking for work. Ive received 13 calls from 9:03am to 11:42am today alone.

    Lensa, Inc

    Date: 05/13/2025

    Hi ********,Were really sorry to hear about your experience and understand how frustrating this must be. Lensa is committed to helping job seekers, and we want to make sure we resolve this situation for you.Could we reach out to you directly, or would you mind contacting our support team at ******************************** with more details about the calls? Wed really like to investigate this and ensure it gets resolved.Thanks for bringing this to our attention, and again, we apologize for the inconvenience.
  • Review fromBrian E

    Date: 05/06/2025

    5 stars
    Very supportive and helpful. Helpful connections and support. Working well.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.