Reviews

This profile includes reviews for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Northeast has 58 locations, listed below.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
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  AAA Northeast

  34 Cambridge St Ste 140 Burlington, MA 01803-4676

  
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  AAA Northeast

  32 Fairhaven Commons Way Fairhaven, MA 02719-4627

  
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  AAA Northeast

  197 Boston Post Road West Marlborough, MA 01752-1840

  
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  AAA Northeast

  29 Home Depot Dr Plymouth, MA 02360-2669

  

Review Details

• Review fromJasmine M.

  Date: 09/14/2022

  1 star
  I called triple A twice. One time for a flat tire and the second time because, my car did not start. Both times they took over two hours to come.

• Review fromJamie B.

  Date: 08/29/2022

  1 star
  Battery exploded in a parking lot . Called AAA roadside assistance. Sat there 2 hours waiting . Talked to 3 different representative. They never came and helped us. What exactly are we paying for? 3 people in the parking lot helped us change the battery I want my money back!!! Never again!!!

• Review fromSANTOSH T

  Date: 08/23/2022

  1 star
  My wife got into car lockout situation when she went out to the store and she called for service and they never came or provided with the estimated time of arrival after multiple calls on last Thursday evening.after 2 hours or more of waiting as the car was still running.. my wife called the police and they were able to respond within 5 minutes and provide help. Called get an explanation and to talk to their supervisor. Never was able to connect. So bad service..

• Review fromRufus B

  Date: 08/19/2022

  1 star
  Absolutely abysmal service. It took more than an hour and a half to be called by a wrecker in a dangerous spot. This past Tuesday, August 16, 2022, my car, became disabled at the on ramp to Route 1 south coming from Route 127 in ********, *****. We called AAA for roadside assistance at **** pm and explained the situation and were told that assistance would be expedited. This was a dangerous place to be disabled. After hearing nothing, we called to find the status and could not get through to anyone. The calls were put on endless holds. An hour and a half later, at **** pm, we received a call from a wrecker saying he was responding for AAA and asking for our location. In the meantime, a deputy with the Sagadahoc ********************** arrived and informed us it was necessary to move the car right away because it was unsafe to remain where it was disabled. He called a local wrecker and said we would have to pay him. The car was towed to a garage. We were charged $175.00. The Deputy Sheriff explained that there was no AAA call center in ***** and that AAA did not pay enough for local wreckers to provide services for AAA and that is why we were not getting prompt service.Yesterday, I tried to find a way to get reimbursed. I was not able to speak with a AAA representative by calling all the numbers on my AAA card. I was given options and when I chose all other I was told that a service representative would be with me shortly. Then after a wait, I was given the options again and then after a wait I was told that the call was ended. I finally reached a AAA insurance representative in ******** ***** and was given a number to call in ********** for ERS reimbursement. I called the number and again was given options, then a wait, and then a recorded message that the person called was not available and their mailbox was filled. Last night we received an email giving us the email address to obtain reimbursement When I sent the email it bounced back as undeliverable.

• Review fromNicole V

  Date: 08/15/2022

  1 star
  We have been members for years(6 years on our own and over 10 years with our parents). We had the Premier. Always have stayed within the number of tows that we paid for. This past year we should have had 10 and only used half as many. Had to call three times for the same battery replacement service because they kept sending the same car company that does not provide battery replacement, only to be told after it's not provided in my area and that I had to bring my car to another town for the service. All this, and I am still within 5 to 6 six calls for service this year. The same goes for the previous years. Less than half for those years, as well. Apparently, AAA only provides the service in name. They will cancel or downgrade your membership if you actually try to use it. I repeat, I used it half or less than half and they downgraded my membership to basic. They don't allow you to speak to anyone over the phone. They are cryptic at best, acting like you are a criminal that has been cheating the system. They always promise for a supervisor to call you but they never do, that's if they don't hang up on you first. The only way you can reach them is through snail mail. Snail mail is slow and puts you at risk while they take their sweet time. The basic service only allows for 5 miles. I live in a small town that is at least 25 mins from anywhere. I have a saab and there is no saab specialist in my town. At what point is a business accountable to provide the service that I pay for. They want me to pay for a virtually unusable service in my area for 2 years because I used what they SAID they offered. AAA is a SCAM!

• Review fromPatrick R

  Date: 08/11/2022

  1 star
  AAA was changing a tire on my SUV when the **** that the driver had put into place become dislodged and as the car fell it caused visible damage to my running board and undercarriage. The driver was apologetic and we were both glad that no-one was hurt. He immediately called his supervisor to report the situation and the damage. I was told to report the claim to the number on my membership card,The next day I received a call instructing me that I would be receiving an email outlining the process for the claim. The emailed letter took me aback,I needed to do all of the leg work and provide all of the photos and videos and quotes from repair shops etc. and all within 7 business days. AAA was not sending anyone to inspect the damage nor were they acknowledging what the driver reported to their supervisor, I now had to spend my valuable time running around resolving an issue that they caused and I had nothing to do with.If this is how they resolve damage they cause can you imagine the type of service and response you receive when purchasing insurance coverage through AAA?Based on this it is fair to say you are better off getting this coverage through your insurance carrier where damage caused by the tow company dont fall on you to resolve on your own.

• Review fromJason P

  Date: 08/10/2022

  1 star
  Always a ****** to deal with. Tow truck comes hours after requests. You can't sign up or upgrade an account without it taking 7 days to take affect leaving you stranded to pay an outrageous tow fee pkus whatever you paid to sign up for their service. They claim to be all about customer service and helping g their members but their policies and actions say otherwise. Beware!

• Review fromLaura D

  Date: 08/07/2022

  1 star
  AAA doesn't care about their customers well being and safety!! Cancel your memberships immediately!!Yesterday they left me waiting in over 90 degree weather for 5 hours and never dispatched a truck to me. I had 4 different AAA reps repeatedly tell me that the driver was behind on his schedule and would be to me in the next 1-2 hours. After 5 hours and it reaching 12:30AM, no truck arrived and they confessed that they could not get a driver to answer their calls. They asked me twice to leave the car with the keys inside for whenever they could get a truck there!!! Leave the keys so someone can vandalize the car or try to drive it away and damage it more?? Not once did they have concern for me being a female stranded for over 5 hours in the dark in the middle of the night. This morning at 7am, I called back and they still could not get a driver dispatched. I had to contact a local tow service myself to tow the vehicle - they were onsite within 30 minutes and the whole situation was resolved in under an hour. AAA customer service is deplorable and they should be ashamed of themselves for the customer service they are providing. I have been a member for YEARS and will never use them again. AAA you should ashamed of how your customers are being treated.

• Review fromTe D

  Date: 08/02/2022

  1 star
  I have been a member for many years and have had the most horrible experience with AAA I have been sitting in the hot sun from 9:30am until present 1:57pm and still no one has come. This is the worst customer service Ive ever seen. I will be writing a letter to the **************** as well as a review. This is the second time Ive waited for hours for someone to come out when I had an emergency with my vehicle. Unacceptable

• Review fromStephen A

  Date: 07/27/2022

  1 star
  I called AAA to get my car towed to a repair shop. This was at 10:30. They said that somebody will be there by 11:15 AM. Nobody showed up I called they said no now would it be at 12:58 somebody would be there. Of course nobody showed up at that time .then they said it would be later ,then they said it be later they said *********************** was on the way.The tow truck arrived at6:05 pm after repair shop closed. I wasted a whole day waiting! This is not god service. This we dont care about you service.