Reviews

This profile includes reviews for AAA Northeast's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Northeast has 58 locations, listed below.

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  AAA Northeast

  110 Royal Little Dr Providence, RI 02904-1863

  
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  AAA Northeast

  653 Worcester Rd Framingham, MA 01701-5222

  
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  AAA Northeast

  900 Hingham St Rockland, MA 02370-1049

  
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  AAA Northeast

  1035 Reservoir Avenue Cranston, RI 02910-5134

  
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  AAA Northeast

  45 Storey Ave Newburyport, MA 01950-1899

  

Review Details

• Review fromEnonedria T

  Date: 06/14/2024

  1 star
  AAA is good in concept but the customer service and execution is horrendous. This is for AAA in ******, **. First off, I requested roadside assistance in ***** for a battery check. An AAA pickup truck came out and was supposed to test the battery however his battery machine was not working. This call was counted against me and I did not know until I needed roadside assistance again on 05/26. I had to pay AAA out of pocket since the last call in ***** was counted and it shouldnt have been. I paid the $100 fee online prior to me calling AAA for a tow truck. AAA sent out United Towing and I was told by United Towing that I had to pay $125 because the payment earlier from AAA was not showing in AAAs system. All in all, I had to pay $225 out of pocket when I shouldnt have paid anything.I called a few days later and explained this to a supervisor and I was refunded the $100 fee from AAA however, I am still out of $125 from United towing and AAA is saying they cannot do anything about it. This was AAA mistake. United Towing should have been paid for by AAA. I spoke to a supervisor ******** on 06/14 and she was extremely rude and hung up the phone in my face. The call ended around 11:05 AM (please pull the call for QA).Now AAA is saying that theyve refunded me the $100 fee and theyve recalled my last call which means I have 1 more roadside assistance request to use. I didnt ask for that. I asked for a refund from AAA for the fee that shouldnt have been charged, along with a refund from United Towing. I must add, United Towing was amazing, my complaint is with AAA Emergency Roadside Assistance!

• Review fromTruckerff15

  Date: 06/11/2024

  1 star
  I had insurance for auto through this place. I cancelled my policy on 3/8/2024 and was told policy is cancelled and nothing more needs done or paid. 3 months later i am turned into collections cause they never cancelled my insurance till 3/15/2024 and they are saying i owe over ****** back to them. DO NOT get there insurance or Roadside assistance. This Place has gone to h***

• Review fromAnita B

  Date: 06/06/2024

  1 star
  Biggest waste of money. Annual membership fees are not worth waiting nearly 4 hours alone in a parking lot when I locked my keys in my trunk. I seriously doubt that they call local road service because that would hurt their profits. They have no problem leaving people stranded but believing that they would send help. I will make it my lifes mission to make sure that this company goes bankrupt. They are frauds!

• Review fromcraig s

  Date: 06/03/2024

  1 star
  I'm seeing a lot of similar complaints. My wife waited for 6 HOURS before the tow truck came and it took several calls and one directly to the towing coming to get action.They LIED to her every time she called with bogus ETAs

• Review fromLeticia G

  Date: 05/24/2024

  1 star
  Got flat tire on the highway and they make me wait 4 hrs, telling me every time that the tow truck will come in 30 mins...after the 4 hrs. got a call telling me to leave the car and go home, because they are not coming until the next day!! EXCUSE YOU!!I had no ride home, had to leave my car on the highway, with the key "hidden" somewhere and with health issues!Totally unreliable...!!!

• Review fromAlvin C.

  Date: 05/10/2024

  1 star
  Worst tow truck company there is waited 3 hours for a tow thats 10 min down the street after telling them I have an appointment to get my car fixed and wont have time any other day to fix it. I also pay for the aaa plus membership they dont make you a priority unless your on the highway and do not care if you pay for the highest membership. This company is trash.

• Review fromInna K

  Date: 05/06/2024

  1 star
  Terrible service. I spent more than four hours waiting for a tow truck and it never came.I had to call private towing company.I was completely neglected.

• Review fromCarol B

  Date: 05/06/2024

  1 star
  To any woman thats considering getting AAA I suggest you dont. This company has taken my money and has not shown up for two calls within the last year that *** had the contract with them at night when I come home from work they left me sitting there for four hours and no one ever showed up both times, they also did NOT reimburse me for my yearly contract that they never did the service I pay for yearly for and they wont fix my window that I had to break to get in it due to them not showing up the last time. The supervisors are incompetent customer service people dont care and I will never be using this service again. Ive been using AAA my entire life until I moved to ******* and no one shows up here.

• Review fromAbdul-Qayyum M

  Date: 05/03/2024

  1 star
  I waited 8hrs 30 min for a tow to mechanic shop. I never got a call from AAA and when I called them I got lied to. They told me there was only 1 tow service in the area I was in which was an area my wife lived in over 10yrs and she never had a problem getting towed. AAA isn't worth the money nor time.

• Review fromGail G

  Date: 04/09/2024

  1 star
  A total lack of customer service, ********** after TEN hours I called at 11:35 AM saying that my car stopped in the middle of the road by the entrance to the *********. It was a very dangerous spot and blocking two major roads. After being switched around I was sent to AAA Massachusetts.They said that because of my situation a tow truck would be there within the hour.They said they would call and text. 10 hours later I have not received either.Fortunately a police officer came after about 40 minutes I told him that AAA was on the way but the officer said that we had to get the car out of the road . He called a non-AAA tow truck that was there in 10 minutes. By the time we left 75 minuteshad passed and still no AAA tow truck!! I was waiting to see at what point they would call but they never did.I never use the servicealthough I have been a member for decades. This is totally unacceptable!!Meanwhile ********************* charged me $132 for the tow. I have the bill and expect to get reimbursed. What kind of service is this when I am in an emergency road spot and just get neglected and leaves you in a life threatening situation!!***********************