Reviews

This profile includes reviews for Citizens Financial Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Citizens Financial Group, Inc. has 1146 locations, listed below.

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  Citizens Financial Group, Inc.

  1 Citizens Plz Providence, RI 02903-1344

  
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  Citizens Bank

  856 Cromwell Ave Ste D Rocky Hill, CT 06067-3012

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  Citizens Bank

  834 Washington St Middletown, CT 06457-2912

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  Citizens Bank

  15 S Main St West Hartford, CT 06107-2407

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  Citizens Financial Group, Inc.

  1 Capital Plz Ste 4 Concord, NH 03301-4900

Review Details

• Review fromMazen K

  Date: 03/06/2024

  1 star
  I don't know, but this bank is way outdated for me and behind *********! Debit/Credit transactions will not post and reflect available balance until few days later and that might cause an overdraft fees if you don't pay a closer look at your account transactions! When initiating a bill pay, the available balance amount is not deducted even though the payment is processed and sent out! I like to see an update on the way this bank process transactions and come up with a clearer look at accounts info.Any transactions you initiate should immediately be reflected on the account!The app is also outdated and should be improved!

• Review fromGreg C

  Date: 03/01/2024

  1 star
  Debit card doesnt work. **************** left me on hold for two hours and then hung up

• Review fromNahdiya O

  Date: 02/28/2024

  1 star
  *************************** was completely disrespectful to my family and I. She completely disregarded policy while handling my grandmothers account. My grandmother went into the bank to get money out of her personal account at the front desk. ***** saw my grandmother from her desk, came out and told her that the card would not work. My grandmother has two accounts with Citizens under the same card (one personal and one for her husband whom she has legal guardianship over). ***** then told the teller that she is shutting grandmothers card down because her guardianship documents were not official (which is a lie and she did not have an official review of these documents by manager before stating this). To make a long story short, we advocated for my grandmother for her account being handled incorrectly. ***** raised her voice at all of us and put her hands on my father pushing him out of the office as he was trying to handle the situation in a ***** and respective matter. I have everything recorded. Unfortunately, this is how they treat black people in the community because they think we have no idea how to handle things the RIGHT way. This whole situation was disrespectful, discriminatory and absurd.

• Review fromJohn C

  Date: 02/27/2024

  1 star
  Had them for 25 years and this is the first time starting to have issue with them. I had been using checks from the same check book for my account for 25 years. NOTHING had changed. Recently wrote 2 checks to my contactor for works. First check bounced. Call them and they said the fraud department flagged it and called me to confirm (never got a call, voicemail, text nor email BTW) if I wrote the check. I told them that I wanted to make sure the second check which also cashed not to bounce. Supervisor ensure me that would not bounce since I had funds on account. Guess what. BOUNCED today. Spend another hour on the phone with them about it and still give me the same BS about their fraud **** flagged it and bounce my check. There is no else else I can speak to to ensure I can write checks on my account. No one can call me from the fraud department about why they think it's fraud. And no one can write to me to ensure me that I can use my check to not have it bounce again. Maybe my business is better elsewhere even after 25 years.

• Review fromLaura K

  Date: 02/19/2024

  1 star
  When I first opened an account over a decade ago with them, they were the best bank I ever dealt with. They had amazing customer service in every aspect. They didn't hit you with fees left and right and had locations opened on Sunday. Over the past few years they have DRASTICALLY declined in service and convenience. They closed my supermarket branch, stopped offering Sunday banking, outsourced customer service to other countries making it hard to have a discussion on the issues I am calling about because of the language barrier they read from a script and never answer or understand your question. And today I was told I have no choice I have to change my card and card number because they decided to merge with Mastercard. MY WHOLE LIFE is attached to my card number. I will have to spend hours looking up and calling ever single business I deal with to change my information so I don't default on payments. It is infuriating and inconvenient. Honestly if it wasn't such a pain to switch banks and all the information I would look for another bank. This was the last bank I expected to turn into all the other same old same old banks and what a sad situation it has turned into. Citizens has gone from a 10 star bank to a 1 star cookie cutter institution with cruddy service and nothing sets them apart from any other bank.

• Review fromStephen N

  Date: 02/19/2024

  1 star
  Citizens was fine until they made a mistake with my new insurance. Long story short I got a new home owner's policy that was thousands less a year than my previous one. The escrow analysis was already run but I had time before my payment so i called and asked if I paid the escrow shortage for the previous year, paid my new insurance up front, and the premium for **** went from $5000 to under $1800, would they be able to correct my monthly payment before the February one was due. They said yes several times so I fronted more than $4700 to bring the shortage to zero and pay my insurance in full. They did not run an escrow analysis afterward, which left my payment at over $2000 when it should have been under $900. They clearly had time to handle the situation because they also sent out a payment to the new insurance company with the new amount, after I told them not to as it had been paid, AND they received the documentation from the new company saying the same thing. This of course turned my zero dollar shortage back into a nearly $1800 shortage. Since the payment wasn't adjusted they took over $2000 for the February payment. They will not reverse the payment, but after being escalated to the office of the chairman, they re-ran the analysis which should have been done already, and adjusted the payment but it still included the new shortage. To make sure I am not overcharged again for March, I had to pay the new shortage out of pocket thankfully I could but it was another $1100. Now I have to wait for a paper check refund from my insurance company while I am short over $2000 in total until all of the corrections can be processed simply because Citizens employees are ill-trained. I was told they will not reverse the payment and use the new analysis because it would make me "delinquent" despite it being only for the moments to refund and take the new payment. This behavior could wreck so many peoples' budgets, I was just lucky but Citizens does not care.

• Review fromBryan K

  Date: 02/17/2024

  1 star
  **************** is terrible.. they stole my money I deposited in an ATM and clam I never deposited it...they claim they investigated it but failed to provide any documents related to such "investigation". The only way thry communicate is through the US mail, so they alledge...I lost $1200 in their ATM and they are the judge and jury...where is the investigative documents, video. I recommend finding a banking institution with personal customer service, this bank is the absolute worst!!!

• Review fromKara K

  Date: 02/14/2024

  1 star
  DO NOT, I REPEAT DO NOT USE CITIZENS! If I could give negative stars I would. I was told by the dealership they were the only ones to give me a loan for my car. I had a 6 year loan on my car. For almost the entire 6 years they would throw my loan into collections even though it was fully paid. When I finally paid it off I never received my title or lien relase. Life happened and it didn't occur to me until I needed to register my car in a new state. I call them and they state it was once again in collections and I still owed more on it. I advised them it had been six months and they had never communicated that. I finally settle that and they state they would get the account closed and finalize. Fast foward another month and they still try to claim it was in collections and wasn't closed. I get passed around to multiple people for them to finally tell me they title was sent electronically to the dmv and they could mail me my lien release.

• Review fromStephen L

  Date: 02/14/2024

  1 star
  They are awful. No stars. ***************** terrible. Fees, unreasonable. I was making a large deposit and a teller was trying to hard sell me on investments w/ THIER institution and interests. Not okay.

• Review fromLarry S

  Date: 02/10/2024

  1 star
  DO NOT ATTEMPT TO OPEN AN ACCOUNT AT **********************!I received a promotional offer from Citizens to open a checking account and savings account.I opened these accounts, only to have them be closed within days without warning and without ANY explanation from the bank.An associate took a guess as to why the accounts had been closed; one of them said they would find out why and give me an explanation by calling me on the phone -- they never called.The associates were generally unsympathetic as well, offering zero sincere apologies.Why was I given the offer if my accounts were just going to be closed? Why were they closed? Why was I not called back? Why is no explanation forthcoming?Anyway, this is a **** league operation. Stay away.