Reviews

This profile includes reviews for Citizens Financial Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Citizens Financial Group, Inc. has 1146 locations, listed below.

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  Citizens Financial Group, Inc.

  1 Citizens Plz Providence, RI 02903-1344

  
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  Citizens Bank

  156 E Main St Clinton, CT 06413-2116

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  Citizens Bank

  816 Long Hill Rd Groton, CT 06340-4205

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  Citizens Bank

  430 Forbes Ave New Haven, CT 06512-1932

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  Citizens Bank

  123 Cherry St Milford, CT 06460-3431

Review Details

• Review fromNora T

  Date: 02/09/2024

  2 stars
  I have been a customer of ************** for four years. While trying to access my account through the online banking, I was "challenged" by the online robot to prove that I was not a robot. Wonderful irony. I was supposed to solve FIVE different puzzles which are all but unsolvable. I went to this ************** branch, which is local, and told the tellers their what was going on. The teller said that the online banking challenge waas not what their company does, and it might be fraudelent, and that I should contact customer service over the phone. I went home and next day contacted customer service. A woman with an heavy asian accent took my call, and when I explained to her the problem I was having in accessing my account through online banking, she kept repeating that I needed to solve the ridiculous puzzles to access my account. She apparently thought that this was legitimate even though I told her it was suspicious. Well excuse me! Why should I have to take what amounts to an IQ test and play stupid games to see my bank account? It is insulting and presumtious. The person who took my call was inept, and, I suspect, wasn't based here in the U.S.! The "customer service" of this company is inane, and they should care more about employing better people.

• Review fromImani T

  Date: 02/09/2024

  1 star
  Citizens bank is the worst bank They cant help you with nothing with your money they have you on hold for hours. Dont care about nothing happening to your money. The fees are 35 $ a day. They cant even reverse the transaction. Now they dont care f they over draft your account. I hate them with a passion. They cant get in touch with the mangers. Whats the point in calling customers service if they cant do nothing with account f something go wrong.

• Review fromPatricia B

  Date: 02/08/2024

  1 star
  Ive had a Citizens checking account for three months because of the added $350 sign on bonus. I never received that BONUS. But wait, theres more. I use Citizens billpay system to pay my mortgage company and usually the bill pay will take one to three days from one bank account to another. ****************** claims they initiated the payment on the seventh even though I initiated the payment process on January 30. Here it is 8 February and my mortgage company still does not have payment. Late fees are coming up and they are $150. Citizens paper trail says that the billpay was received on February 7 but thats just not true. That Day came and went. Where is my money? All I get is the jerk around routine.

• Review fromJoseph M

  Date: 01/29/2024

  1 star
  Dealing with citizens Bank was a nightmare! I opened a new checking account with them and trying to get my priorities straight. I took a loan out from a business called One main financial so I can catch up on my house when I open the checking account I deposited the check into the checking account they told me there was going to be a hold that's understandable. Then the hold was longer than what they said that they put a hard hold. Then finally when they release the funds I had nothing but problems trying to log into my account so I go to the *** and they deactivated my card. I go back into the bank and ask them what was going on they issued me another card but they never helped me with being able to log back onto my account. Then when I thought everything was fine. They send me a letter with no reason I just know that it's from fraud operations that they closed my account with no explanation. I am not out to get over on anybody I am 65 years old and still working and trying to make ends meet. I would never do any kind of fraud. But they never gave me an explanation or anything. So I went to PNC Bank I opened a citizens checking account and everything has been fine. I would never recommend citizens Bank it was a complete nightmare. Very terrible experience they really need to be looked into.

• Review fromTTMASON

  Date: 01/24/2024

  1 star
  Citizen ******** parnter with vivint a security camera company. These two company are do not treat their customers very well. They are rude and not profesional. They not will to help with any problem that you have with them even when it their fault which is most of the time. I advice no one get Vivint or use their bank called Citizen One.

• Review fromTia S

  Date: 01/22/2024

  1 star
  Absolutely despicable. Their agents and supervisors lack basic comprehension skills. I kead EVERY call with my identifying information, year, make and model of my vehicle only to have their ignorant and inept staff ask me what I already relayed to them. Their reps and supervisors need proper training and my pets can do a better job at customer service than their staff.I keep them updated on the status of my account and their poorly-trained reps don't even think to check the notes and then get upset when called out on their insolence. ************** Do not finance with them and if you do, re'fi QUICK to avoid their terrible customer service ??. If I could give a zero or negative rating, I would. Trash bank.Trash service.Trash training.Trash institution.

• Review fromWesley C

  Date: 01/18/2024

  1 star
  They froze my accounts for no reason, so I filed a lawsuit.In August 2023, I opened a few high-yield savings accounts at Citizens Access. Two months later, I tried making my first two withdraw attempts via a bank-to-bank transfer, but they were immediately denied and my account funds had become frozen. In the multiple times that I have spoke to customer service and their superiors, they were unwilling to resolve the issue and gave me no information about why this was done. They said that it is pending an investigation that *** take an indefinite amount of time. The only plausible explanation for this is if I violated the US Patriot Act, but I know I did not do that. It has been three months now and there has not been any progress on this situation, so now I have to resort to filing a lawsuit in small claims court to get my money out of there.

• Review fromJason G

  Date: 01/16/2024

  1 star
  They bought a bank I was at. I was getting letters from Citizens bank nd just threw them out because I never did business with them and thought it was a solicitation. Come to find out they have been milking my bank account for the last year for $13 per month and have provided zero service. I called about it and got berated by the person for not opening my mail. Crappy bank.

• Review fromAaron B

  Date: 12/29/2023

  1 star
  I have banked eith citizens bank for 10+ years and have had nothing but the best. UNTIL opening my own business and switching to ***********, ** branch where they have consistently lied, hung up on me when ive asked questions they cant answer. They have recently now parted ways to do business with me due to $40 over draftbin a person that they lied and said was there for 60 days which i have prof is not correct. They are intentionly messing with my money and life and to the point my business is at s **** snd i have business checks that cant be cashed. They latest lie is when canceling my business they have 7 days to right a check fir my remaining balances and after speaking with them and them agreeing i not allowing me to pull my money out that day they have mailed me a letter staiting they will mail me a check January 4th ****. Which this last conversation was on December 20th 2023. They also are saying they froze the account not in this letter instead of closing which is not what they said on December 20th. The letter said to reach out the there branch in ***********, ** which i did if i had questions which led to *** once again not answering my questions and now being hung up on. I have been banking for 10+ years and this is how ive been treating and all i wanna do is get my business back up and running and my house hold not struggling with near the holidays. But unfortunately citizens bank cant even pay me out the money i worked hard for. Wouldnt recommend this bank to anyone they will lie and monipulate the rules to hold your money as long as possible.

• Review fromBonita W

  Date: 12/18/2023

  1 star
  Bank with them for 10+ years always great then this year twice they have held deposited checks and caused overdrafts basically saying *********** are fraudulent even though they clear every time and are drawn from reputable people and a reputable bank if i wanted to fraud someone i wouldnt use my name and my account and i wouldn't have banked with them for over a decade and on top of all that they triple charge you for using a foreign *** the *** charges you then they charge you twice so **** to use an *** that isnt theres when they only have 1 in ************************************************************************************** anywhere else they steal your money