Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

554 total complaints in the last 3 years.
246 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Discrepancy in Charges for COVID-19 and Flu Vaccines at *** I am writing to file a complaint against *** regarding an issue with a COVID-19 and flu vaccine appointment I booked through ******* at the *** location on ***************** in ****************, *********When I scheduled my appointment, the *** website advertised the vaccines as being available for $30 with the option to make an appointment directly through the site. Nowhere on the website did it indicate that the vaccines would be administered at the Minute Clinic, nor did it mention that I would be charged as if I were visiting a doctor's office.Upon my arrival, the pharmacist directed me to the Minute Clinic inside the *** where the vaccines were administered. In the past, these types of vaccinations have been covered by my insurance. I was asked to sign a document agreeing to pay in the event my insurance declined coverage. A month later, I received a bill from ****** ******, MD, which was automatically charged to my credit card.I called to resolve the issue and was told that my insurance had declined payment, leaving me responsible for $444.16. I filed a claim with the Better Business Bureau, and *** customer care contacted me to reverse the charge, requesting that I drop the claim.However, several months later, I am once again receiving the same bill. I called *** again to resolve the matter, even offering to pay a reduced private-pay rate for the services. Unfortunately, they refused to adjust the bill, stating that it had already been sent to my insurance and I was unable to make any adjustments. They advised me to file another complaint with the Better Business Bureau.Therefore, I am submitting this complaint again in hopes of resolving the ongoing issue.
Business Response
Date: 04/16/2025
Thank you for your letter concerning billing. MinuteClinic has made several attempts to reach ****** **** via telephone. MinuteClinic has also sent ****** **** a letter advising them to contact us should they like to resolve this matter. Please have ****** Auch contact ******** ******,Patient Support Senior Coordinator at ************ to discuss further.
Customer Answer
Date: 04/21/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This is an update to my original complaint regarding deceptive billing practices involving CVS and its affiliated MinuteClinic (also known as ****** ******, MD).
After filing my initial grievance, I was contacted by a MinuteClinic customer care representative who acknowledged my concerns and reached out under the pretense of resolving the issue. However, despite my clear explanation of the situation and my willingness to work toward a fair solution, no concession or resolution was offered.
As previously stated, I scheduled what I believed to be a standard $30 vaccination appointment through the *** websitean appointment that was clearly advertised as a low-cost pharmacy service. At no point during the online booking process was it disclosed that the service would be rendered by a third-party medical provider and billed as a doctors visit, which my *** does not cover. This critical detail was entirely omitted from the website and only revealed when I arrived at the location and was redirected to the MinuteClinic.
The bill was ultimately rejected by my insurance due to this misclassification. I then offered to pay the out-of-pocket private-pay rate instead, just to resolve the matter, but was told that since the insurance had already rejected the claim, I was obligated to pay the inflated insurance ratedespite having received no actual medical consultation.
The customer care representative was polite but entirely inflexible, offering no remedy and merely reiterating that I should pay the full amount and file an appeal with my insurance companyeffectively pushing the responsibility for their misleading process onto me.
This experience reflects a systemic bait-and-switch tactic that misleads consumers into thinking theyre booking low-cost pharmacy services, when in fact theyre being funneled into higher-cost clinical visits without informed consent. The fact that even a direct outreach from customer service resulted in no offer of compromise only reinforces the need for oversight.
I am requesting that this bill be dismissed and that the BBB continue its investigation into CVS and MinuteClinics deceptive advertising and billing practices. I appreciate your attention to this matter and your advocacy on behalf of consumers.
FAQ

Regards,
J. Auch

Business Response
Date: 04/23/2025
Thank you for your letter concerning the ****** ****. MinuteClinic has spoken to the patient and confirmed services were provided and billed appropriately. The patients claim has been respectfully denied, and MinuteClinic now considers this matter closed.
Customer Answer
Date: 04/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As I said in my previous response, the business is over charging me for services. I booked the appointment through ******* and should be billed at the rate advertised for the vaccines at the time (not the inflated insurance rate). I was not made aware that the minute clinic was an outside entity billing at a different rate and under a doctors visit code.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Auch
Initial Complaint
Date:04/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is now the second time in 2025 that CVS Minute Clinic has charged our debit card instead of properly billing our insurance, and it's causing significant financial stress to my family.On April 2, 2025, my husband and son had back-to-back visits at a CVS Minute Clinic. Because of a previous issue earlier this yearwhere I had to spend days disputing a $460 charge that should have gone through insuranceI called on April 3rd to confirm that both visits had our ************************** attached, which has $0 copay and $0 deductible at Minute Clinics.Despite that, on April 6, I received an email saying $333 was charged to our bank account. This kind of unexpected withdrawal caused serious stress, as we simply don't have the extra funds to cover what should have been fully covered visits. During the last incident, our mortgage payment was late because CVS billed our card instead of fixing a CPT code error (used a senior billing code for our 5-year-old)and the refund took weeks.Even after providing the correct insurance information over the phone on April 3rd, we were charged again without the claims even being given time to process. The billing process appears careless at best, or worsestructured to intentionally charge patients instead of insurance.I am requesting the following: An immediate refund of the $333 charged on April 6. Both April 2nd visits to be properly billed through our **************************. Due to the emotional distress, time lost, and financial hardship caused by these repeat errorsincluding a previously late mortgage paymentwe are requesting additional compensation in the form of either a partial reimbursement or a CVS gift card.We will not be returning to CVS Minute Clinic, and I strongly caution others to review their billing carefully. These repeated errors have caused more than an inconveniencetheyve disrupted our familys financial stability.
Business Response
Date: 04/14/2025
Thank
you for your letter concerning ******* *******. I am pleased to report that
this matter has been resolved between MinuteClinic and ******* *******.
Initial Complaint
Date:04/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This location is a major rip off with the fees. When I landed in ******** I felt I had ruptured an ear drum, and I had to fly back in 2 days. I decided to give it until Sunday before scheduling something with a urgent care to check out my eardrum. Since I was still having pain and I had to get back on a plane, I decided to have my ear checked out. I put my information in, including my insurance info, and it stated I owed $0. I knew there was a chance my insurance would not cover this being out of network, but I though for a few hundred dollars to have an ear check out it would be worth it. When I arrived my apt was at 11am. They called me back at 11:15am, and I left the room at 11:37am. They took my blood pressure, **, and checked my ear out, and released me saying I should not fly. Nothing prescribed, and I saw a nurse practitioner. Fast forward about 30 days I received a bill for $565, for a new patient + extended time. If I knew it would be that much I would have not gone. I live in *******, so by all means im used to high prices. But $565 for about ***** minutes of time, and a quick look in a ear is absurd. I went to a ENT specialist when I got back home to have things further checked out and it wasn't even that much. This is an absolute rip off in the medical industry. The website shows prices much lower for various services, when booking the apt, it is not clear about the pricing. It does ask for insurance up front, so based on the code they should tell before services rendered this will be out of pocket. I would not have rendered services at this cost, and I demand a billing adjustment.
Business Response
Date: 04/09/2025
Thank you for your letter concerning Mr. ***** ******. I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ***** ******.
Customer Answer
Date: 04/23/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
THis has not been resolved, they are not willing to work with me, and have forwarded to "research team" I have not heard back in 2 weeks.

Business Response
Date: 04/24/2025
Thank you for your letter concerning the ***** ******. MinuteClinic has spoken to the patient and confirmed services were provided and billed appropriately. The patients claim has been respectfully denied, and MinuteClinic now considers this matter closed.
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CVS is discriminating against me. I was there on time for my appointment and they canceled it anyway. And told me Id have to reschedule fora whole month out. I told him I was there on time and not actually late like they thought I was for some reason. The next appointment is a wholemonth away and I said I didnt know if I could wait that long so they just canceled my entire account. Retaliation.
Business Response
Date: 04/07/2025
Thank you for your letter concerning appointment scheduling. MinuteClinic has made several attempts to reach ******* ******** via telephone. MinuteClinic has also sent ******* a letter advising them to contact us should they like to resolve this matter. Please have ******* contact ******** ******,Patient Support Senior Coordinator at ************* to discuss further.
Customer Answer
Date: 04/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* ********
Initial Complaint
Date:04/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB staff AT. The consumer received the 2nd shingles vaccine on January 6, 2025. She received a bill for $729.79. She is questioning the amount of the charge because she was charged $261.00 for her 1st shingles vaccine. She would like an explanation of charges. She would also like to have the cost of the 2nd vaccine reduced because she feels it should be the same cost as the 1st vaccine.
Business Response
Date: 04/07/2025
Thank you for your letter concerning Ms. ***** *******. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ***** *******.
Customer Answer
Date: 05/01/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
See attached

Business Response
Date: 05/09/2025
Thank you for your letter concerning ***** Laura ******** I am pleased to report that this matter has been resolved between MinuteClinic and ***** ********
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/4/25 I went to the CVS Minute Clinic on Rt. 38 in ************. I ended up with lab work and a prescription during this visit. The lab work and the prescription were put through to my insurance and paid without any issues. The Minute Clinic says they submitted my insurance for the visit and AmeriHealth said the numbers on my insurance card weren't valid and they declined to pay. Within 2 days of my visit to the Minute Clinic my debit card was charged $318.13 instead of my $15 co-pay. There's no way insurance could have denied the claim that quickly and for *** to charge me that outrageous amount on my debit card. I have since spoken to CVS numerous times (probably over 5 hours on the phone with them), had a three way phone conversation with AmeriHealth, CVS and myself where AmeriHealth confirmed my insurance information was correct and they don't know what CVS tried to submit but I've been with Amerihealth for over 10 years with the same numbers. If there was an issue with my insurance card, then why did my lab work and the prescription go through. I was told once I submitted an *** to *** that they could expedite the refund. I finally got the *** and called CVS today for the email to send it to and now they're telling me CVS has to wait until Amerihealth pays them for them to refund my money. I explained that this was bill and food money for my family and the person on the phone today for CVS was for condescending and didn't care. I asked to speak to a supervisor and they just kept me on hold for a long time and no one answered. I'm trying to make these calls while working full-time and raising a family. This is such an absolutely unacceptable way for CVS to handle a customer when it was their mistake to begin with. *** is getting interest on my $318.13 for this entire time, almost a month since this happened.
Business Response
Date: 04/09/2025
Thank you for your letter concerning ******** *******. I am pleased to report that
this matter has been resolved between MinuteClinic and ******** *******.
Customer Answer
Date: 04/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Im still never using CVS again after what I went through to get my money back. It shouldnt have taken this long and it shouldnt have needed a BBB complaint to get someone to help.

Regards,

******** *******
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my daughter (**** *******) to the CVS Minute Clinic in ****** , ** on 01/04/2025 to be seen. *** has my insurance on file because we have used them before. On 01/17/2025, *** sent an email receipt stating that had taken $886.22 out of my account. I have called and talked to 4 different individuals who have assured me that they would process the claim...lie. After weeks of waiting, I then contacted my insurance company, *********** to see if a claim had been filed. They said they had not received ANYTHING for my daughter from CVS Minute Clinic. I have all the dates and times that I have spoke with someone from the CVS Minute Clinic as well as all conversations with my insurance company. I feel like not only have they lied to me, but they stole money from my account. I authorized them to file the claim on my insurance. They took the money without sending me a bill or anything giving me a heads up At this point, they should give me a full refund and when they get their act together, then they can file my with my insurance and get their money. I appreciate any help that you can provide. I have all documentation and all call to the CVS Minute Clinic should be recorded.
Business Response
Date: 04/07/2025
Thank you for your letter concerning Ms. ****** *******. I am pleased to report that this matter has been resolved between MinuteClinic and Ms. ****** *******.
Customer Answer
Date: 04/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** *******
Initial Complaint
Date:03/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CVS minute clinic repeatedly charging card on-file for past services that were already paid. I have called the customer service line on different days and at different times each time and every time says theyre closed. Unable to get in contact with their billing department.
Business Response
Date: 04/01/2025
Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and ****** ********-*****.
Initial Complaint
Date:03/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
# CVS MinuteClinic Billing Dispute and **************** Complaint On December 26, 2024, I received vaccines at CVS MinuteClinic in *******, *******. Despite being assured my Blue Shield of California insurance was accepted, I received a bill for $444.16 on March 7, 2025. The claim was incorrectly submitted to ********** Blue Shield of Indiana rather than my California plan. When I contacted billing, they acknowledged the error but refused to resubmit to either insurer. A supervisor agreed it was unreasonable to charge me the insurance rate rather than the lower self-pay amount, but offered no solution.When my fiance followed up, she was initially told the charge could be converted to a self-pay amount, but then received contradictory information from multiple representatives. A supervisor named ****** was dismissive and hostile, deliberately disconnected our call, and denied further assistance.I'm requesting the charge be reduced to the appropriate self-pay amount or eliminated entirely due to their mishandling. I've sent a formal complaint letter to *** corporate with documentation of all interactions and given them 15 business days to resolve before escalating to regulatory agencies.????????????????
Business Response
Date: 04/07/2025
Thank you for your letter concerningTerence *****. I am pleased to report that
this matter has been resolved between MinuteClinic and ******* *****.
Initial Complaint
Date:03/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CVS visit to minute clinic was on Feb.132024.I used insurance Today March 22 2024 they deducted $523.25 out of my checking account. More than 30 days later.That I did not authorize.
Business Response
Date: 03/25/2025
Thank you for your letter concerning Mr. ***** *****. I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ***** *****.

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MinuteClinic, L.L.C. is NOT a BBB Accredited Business.