Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MinuteClinic, L.L.C. has 710 locations, listed below.

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• 

  MinuteClinic, L.L.C.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  CVS Pharmacy

  2601 S HOUGHTON Road TUCSON, AZ 85730-1525

• 

  MinuteClinic, L.L.C.

  3785 W INA Road TUCSON, AZ 85741-2247

• 

  CVS Pharmacy

  1900 W VALENCIA RD TUCSON, AZ 85746-6628

• 

  MinuteClinic, L.L.C.

  1212 S Greenfield Rd Mesa, AZ 85206-2792

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Minute Clinic for a routine check up after feeling ill with a cold. I was told that I did not have to pay anything because my insurance covered the visit. I only paid $3 for a generic cough medicine. Today I have been charged $142.03 for unspecified services. I am young and self employed and I really need that money back.

  Business Response

  Date: 03/25/2025

  Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and ****** Woolard .

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/25 I took my daughter to minuteclinic to be assessed. There was some sort of clerical error regarding insurance and information for someone else or another plan entirely that Ive never heard of was put in for my daughter by minuteclinic and as such was denied. Minuteclinic then took it upon themselves to charge me almost $800 instead of the expected $5 copay on 3/15/25. I didnt get a statement showing there was a billing issue in the mail until today, 3/21/25. The statement date is 3/11/25, meaning they gave it 3 days or 72 hours to resolve an issue I had no idea existed until they charged my account. They have since agreed to refund me, and have sent evidence of doing so, but I have not received my money and my bank is telling me they cancelled the refund while they are saying its still processing and that I have to wait 3-5 business days for it to complete. Today is day 5 and they are saying its still in processing and will be another 3-5 days and all I can do is wait.

  Business Response

  Date: 03/26/2025

  Thank you for your letter concerning ***** ******. MinuteClinic has made several attempts to reach  ***** ****** via telephone. 
  MinuteClinic has also sent a letter advising them to contact us should they like to resolve this matter.
  Please have ***** ****** contact ***** *****, Patient Support Senior Coordinator at ************ to discuss further.
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited the minute clinic with my daughter on 03/04, CVS was given insurance information at the time the visit was scheduled, they DID NOT tell me the amount charged to my card on the date of the visit. They charged my debit card on 03/19 for $543!! Hello!!! You need to utilize the health insurance information that you have before you bill the entire amount to an individual. To top it off there is zero information on the receipt for services provided. After checking my insurance *** for a claim, there has been zero claim submitted for my daughter. IF SOMEONE HAS INSURANCE YOU MUST BILL THE INSURANCE AND ONLY COLLECT THE CO-PAY CVS!!!! I will be disputing this charge with my bank. I see that I am not the only one who has had this issue and CVS. CVS should be ashamed of fraudulently charging and taking advantage of people in this manner. I expect a full refund until the claim has been properly sent to the insurance company.

  Business Response

  Date: 03/24/2025

  Thank you for your letter concerning billing. MinuteClinic has made several attempts to reach ******* ******* via telephone. MinuteClinic has also sent ******* ******* a letter advising them to contact us should they like to resolve this matter. Please have ******* ******* contact ******** ******,Patient Support Senior Coordinator at ************ to discuss further.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I manage the Tuberculosis Control Program in ********* North Carolina Public ************ CVS Minute Clinic Refers to our program but does not provide enough contact or demographic information for us to follow up on the referral. They do not provide a phone number or fax to contact the clinic for additional information either. This is below standards for medical office referrals for public health threats. We consider Tuberculosis a public health concerns and the patients being referred to us often are unable to be reached because we are not receiving phone numbers or addresses. Nobody answers the phone at CVS Minute Clinic. I have personally been on hold all day on numerous occasions only to finally give up. These patients deserve the follow up for abnormal tuberculosis testing. I request a company representative to contact me and to implement a better referral process.

  Business Response

  Date: 03/26/2025

  
  This matter is considered resolved between Minute Clinic and Ms.***** ********

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12th, I visited the Minute Clinic located on ************** in *********, ****. During the appointment, I provided my current insurance information. I paid my co-pay only. Two months later on March 16th, I had a charge on my debit card for $1164.24. After submitting a fraud claim on my debit card, I reached out to Minute Clinic and they told me the claim was denied by my insurance due to another primary insurance account. They said that based on something I signed during my visit, they were authorized to debit my card. After reaching out to the insurance company, they found there was an issue and would be resubmitting the claim and correcting it. Minute Clinic said they would not refund me until they received payment from the insurance company and that the refund would then take 4-6 weeks. They never gave me the opportunity to correct this issue and now I am out of nearly $1200 for an unknown amount of time. I cannot afford to be without these funds for that period of time. In addition, the costs on the bill are not even close to the prices they list on their website for their Minute Clinic visits.

  Business Response

  Date: 03/21/2025

  **** you for your letter concerning **** *****. I am pleased to report that this matter has been resolved between MinuteClinic and **** *****.
    
  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at the minute clinic in CVS on 70th and O street in ******* on Aug 28th 2024. The minute clinic did not charge my insurance company or submit any claims to ****************. They instead seven months later without any consent, letter, or phone calls withdrew $151.96 out of my bank account. When I called the clinic, I was on hold with them for 45 minutes at work at a busy orthopedic office then they told me that my insurance was not active just on that day. I have to call the insurance company and get them on three-way because the minute client said they were not allowed to call the insurance company. This took up 2 hrs of my time at work. It was 3 phone calls that were nearly 45 mins to an hour long. Once they got the insurance company on the phone the insurance company said they did not have any claims submitted, and that I was covered by them. When I told them that its actually illegal to just take money out 7 months later they said they would not refund my money till the insurance company paid them! Because they did this they over drafted my account and I had no money for a week. I would like this business investigated.

  Business Response

  Date: 03/19/2025

  Thank you for your letter concerning billing. MinuteClinic has made several attempts to reach *** Traphagan  via telephone. MinuteClinic has also sent *** a letter advising them to contact us should they like to resolve this matter. Please have *** ********* contact ******** ******,Patient Support Coordinator at ************  to discuss further.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to their customer representative, which is not helpful, they told me the bill is regarding a referal for a vavicella test. I had never been informed about how much this service is going to take, and how I will be chared. Instead of expaining me about the price, he just put this bill under my insurance without letting me know. Now they tell me that my insurance doesn't cover this service so I have to pay for that. This whole thing is a scam, they just want to make money from me and even without me knowing the details of their service.

  Business Response

  Date: 03/25/2025

  This matter is considered resolved  between Minute Clinic and ************************

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/8/24 I received vaccinations at CVS as scheduled via a reminder from ***, online. Unbeknownst to me the appointment was actually with CVs Minute Clinic. Initially, the wrong insurance company was billed. Seemed strange as I had had vaccinations at this location over multiple years. I requested the bill be sent to the correct insurance company. It was sent to the correct insurance company however was declined due to submitted as a medical service instead of a pharmacy service. *** refuses to submit as a pharmacy service now which forces me to pay over $700 for a pharmacy service. This cannot be the first time this has occurred. Feels like a scam as I booked online via *** website and the service shows in the *** website. Please do what you can to ensure this does not happen to anyone else.

  Business Response

  Date: 03/19/2025

  Thank you for your letter concerning ******* *******. I am pleased to report that this matter has been resolved between MinuteClinic and ******* *******. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This matter is not resolved. 
  I was asked to provide more documentation. I provided that documentation. 
  A letter was mailed to me declining insurance coverage. 
  

  
  

  Business Response

  Date: 05/27/2025

  Thank you for your letter concerning ******* *******. MinuteClinic has discussed the matter with ******* ******* and determined they are responsible for balance due for services rendered.  ******* Pearson may consult their insurance company to determine coverage details or appeal with insurance company. Therefore, MinuteClinic considers this matter closed.

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  I do not accept the Minute Clinic response.
  

  In good faith, Minute Clinic stated to myself and BBB they had resolution and included that they had ensured my insurance would pay the claim in response to my BBB filing.
  

  That was incorrect.

  Insurance rejected the additional 3 submittals.
  

  The most recent call from Minute Clinic to me was for a ~$200 discount on a ~$750 invoice that I would normally never have to pay.
  

  Again, initially, CVS sent me a reminder email for recurring vaccinations that routed me to Minute Clinic as the same as my previous vaccinations at CVS. Feels very much like a scam. 

  This needs to be billed as pharmacy for my insurance to pay said invoice, not me jumping through even more hoops that will be rejected to be told to pay between $500 and $750 for a service I am not to be charged for. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse ****** ********-Conde and I had an appointment at *** on ***************** in ********, **, for blood titer draws (which the website said was a service provided at this location). We drive all the way across ******** for this service. A bait and switch. When arrived for our appointment, the ** ******* informed us that they did *not* do blood titer draws at that location and she said we had to walk to a quest diagnostics for our blood draws, where we would be seen immediately without appointment. We waited 15 mins for paperwork, and when walked to quest, where there was no attendant and the check in system had no procedure for us to check in (it only accepted appointments checkins and walking). The walk in check in informed us we would have to wait up to 3 hours, and we were not seen immediately as promised. The phlebotomist at Quest, ***** (Im not sure how she spells her name, it was pronounced ah-KEE-lah), was quite rude and interrupted me several times when I tried to explain that we were told we would be seen immediately. She said we would only be seen when everybody who has an appointment was seen first, and nevermind that we had an appointment with ***, she is not affiliated with them. I was moreover charged more than my regular insurance copay for the blood draw ($86.97) and my spouse was charged the regular copay ($25) despite that we were supposed to get the same exact service and we are both on the same insurance account. Note that ***** listed our services as different (she charged me for additional services) and given that she was rude, it may be that she manipulated the system to charge me extra in retaliation for my complaint. I require a refund of the difference between my insurance copy ($25) and what I was charged ($86.97) = $61.97. This should be payable from CVS MinuteClinic (they can then go to quest for a refund if quest messed up their paperwork too) since it is CVS that I made the appointment with.

  Business Response

  Date: 03/17/2025

  MinuteClinic acknowledges ******* ********* experience, and has clarified that copays collected by Quest Diagnostics must be disputed directly with Quest, and considers this matter resolved.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  FIrst, I booked with *** Minuteclinic, not Quest, so I believe that Minuteclinic is potentially responsible for the incorrect financial outlay, especially if the paperwork they sent to quest was incorrect, as discussed on the phone withe the *** representative yesterday. Second, as we stated, we will not be satisfied with MinuteClinic's response unless they rectify their notification policies concerning availability of services at their clinics. That is, we went to minuteclinic because they claimed on their website to be capable of performing a blood draw during our appointment. When we arrived at the facility we learned that the facility was not equipped for blood draws and that the appointment system sent us to the minuteclinic as a way to immediately send us to quest and to draw finders fee/commission from quest. This is false advertising and now that Minuteclinic has ignored our complaint we will be filing a fraud claim with the FTC. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 03/19/2025

  After a thorough review of your billing concerns, we have determined that the issue lies with Quest Diagnostics, not MinuteClinic. We have provided all necessary information and clarified that the billing error is with ******** resolve this matter, we recommend that you dispute the charges directly with Quest Diagnostics. They will be able to address the billing error and provide further assistance.
  MinuteClinic considers this BBB complaint closed

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ***************************************************** denies any wrongdoing and seems to imply that I have not been civil. I disagree with both responses as they have not addressed my specific concerns (such as the fact that they employed bait an switch tactics to draw us to their clinic for services that they were not equipped to provide, as a means to generate commissions to Quest--lying to us in doing so and providing us with false statements about our waiting time, etc, at Quest). Further, MinuteClinic appears to wash their hands of the billing error despite the fact that they are the primary contact for the appointment. They are certainly involved and should--if the error is Quest's--work to help fix the error given that they were paid to arrange the appointment.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited CVS clinic on Jan 22, 2025 to get a renewal on a blood pressure medication. It took the ** five minutes to renew the Rx. It took her over 20 minutes to try to code the service for submission to ************* She repeated numerous times that the charge was showing much higher than it should be. She finally said she had it coded right and ******** should cover the visit, which it normally does. I received a text today stating that the charge for the visit was $460. Obviously, the ** did code the service incorrectly. I called the customer service number & explained that the service had been coded incorrectly. I was told they could resubmit it to my insurance company, which made no sense. The only number or contact to resolve this error is the number I called and they had no solution, other than basically too bad, we made a mistake but we are not going to correct it.

  Business Response

  Date: 03/11/2025

  Thank you for your letter concerning Billing. I am pleased to report that this matter has been resolved between MinuteClinic and ***** ********..