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Business Profile

Clinic

MinuteClinic, L.L.C.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MinuteClinic, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MinuteClinic, L.L.C. has 710 locations, listed below.

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    Customer Complaints Summary

    • 554 total complaints in the last 3 years.
    • 246 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 6 2025. My son went to their **************, ******* location to do a steppe test. We were told by main office and local clinic before the test that the test was $35 to $70 (the fee is still listed as $35 from their main office message). The test last about a couple of minutes. Nothing else was done for the visit. We just found out the clinic scammed my insurance company for a total $410.9 doctor's visit. and we ended with $122.64. This is unacceptable. They need to correct the false charge and issue a refund.

      Business Response

      Date: 03/10/2025

      Thank you for your letter concerning the patient. MinuteClinic has discussed the matter with the patient and determined they are responsible for balance due for services rendered.  The patient may consult their insurance company to determine coverage details. Therefore, MinuteClinic considers this matter closed.

      Customer Answer

      Date: 03/10/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      We were told $35 - $75 for the strep test. Lied later called a  less than 2 minutes test a $410.90 doctor's visit. There were no doctor's at the location. A girl came out swap and went in did a test. We never talked to anyone. what a scam.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Belle

       

       

      Business Response

      Date: 03/13/2025

      MinuteClinic bills patients based on the amount provided by their insurance under patient responsibility, which is determined by the patient's benefit package. Therefore, MinuteClinic recommends that patients contact their insurance provider prior to receiving services to verify co-insurance, ******, or deductible amounts due. This ensures that patients are fully aware of their financial responsibilities and helps avoid any unexpected charges. MinuteClinic has discuss this with the patient and considers the matter closed. 

      Customer Answer

      Date: 03/13/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [No, the truth is you lied about "doctor visit" to my insurance company. You only had a clerk came out swapped throat, no communication, no doctor involved in this less than 2 minute visit.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Belle

       

       

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended Minuteclinic at **************************************************************** on 1/24/25. I received 2 vaccines, and they have my insurance information. They somehow billed an incorrect/outdated insurance policy, and on 2/17/25 they billed my **** ***** Fargo credit card on file for ****** without notice or a call or to check to see if they had billed an outdated policy. I was notified by a very basic receipt in my email that they had charged my "card on file". I called ***** and was told they would resubmit the bill to my correct insurance, but they would NOT credit my charge back. It is now 3/7/25, they HAVE BEEN PAID BY MY INSURANCE on 2/25/25 per EOB statement attached. They still have not refunded the ****** they charged me for a flu shot and a covid shot. I have called the ***** number and been hung up on, I have gone to the location and no one there can do anything. I have disputed this charge with **** out of necessity. They CANNOT charge 2 forms of payment at the same time.

      Business Response

      Date: 03/10/2025

      Thank you for your letter concerning ***** *******. I am pleased to report that this matter has been resolved between MinuteClinic and ***** *******. 

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      High level, my son went to Minute Clinic part of CVS when he was not feeling ******* son is unemployed and was obviously not feeling well, hence the visit.He was seen by a nurse practitioner to whom he incorrectly gave an insurance card . (The card was no longer valid)They went ahead and charged him $460.22 for a visit that was little help We have tried on two occasions to ask CVS to reduce the bill because he is unemployed, not insured and cannot afford this. ( My wife sees specialist and that costs between $128 and $160)They say that they are not able to escalate at all, they just tell us there is nothing they can do for us to help us

      Business Response

      Date: 03/07/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and ***** ******.

      Customer Answer

      Date: 03/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The MinuteClinic has committed a HIPAA violation within ******* that they continue to not resolve despite numerous attempts to get fixed. I went to the MinuteClinic on February 6th, 2025 and I had lab work done during the appointment. The test results and visit summary was subsequently loaded into my relative's MinuteClinic MyChart account. I do not see those test results in my account. The relative can see personal and private details about my medical appointment. MinuteClinic MyChart needs to be fixed so that me and my relative's personal information is not merged. Case #*******

      Business Response

      Date: 03/06/2025

      Thank you for your letter concerning medical records. I am pleased to report that this matter has been resolved between MinuteClinic and ********* ******. 

      Customer Answer

      Date: 03/12/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********* ******

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited MinuteClinic on 2/6/25 and paid copay at that time after entering my insurance information on their website. I was administered both a Flu test and COVID test which I believe to be covered by my insurance. My debit card was billed $131.13 on 3/1/25. I believe that MinuteClinic failed to process my invoice through my insurance company.

      Business Response

      Date: 03/11/2025

      Thank you for your letter concerning ******* *****.  MinuteClinic has made several attempts to reach ******* ***** via telephone.  MinuteClinic has also sent a letter by email advising them to contact us should they like to resolve this matter.  Please have Mr. ***** contact ***** ***** Patient Support Senior Coordinator at ************** discuss further. 

      Customer Answer

      Date: 03/11/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

       **I did not receive an email from CVS Minute Clinic regarding this matter. I do not wish to discuss this with them over the phone. **

       


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 03/12/2025

      MinuteClinic has reached  the patient via their preference of communication.

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a bill for date of service 12/10/23 for which insurace information have been supplied a total of 4 TIMES!! Insurance infomation was given at the visit as well as 3 additional times since via mail and via telephone. Why do I keep receiving bills for this date of service for something that is completely covered by insurance. I have spoke with the insurance company a total of 2 times and each time they have advised that NO claim has been submitted. They advise the clinic must be submitting the claim to the WRONG ADDRESS!! I have spoken with minute clinic and advised of such to just KEEP RECEIVING BILLS!! WHAT IS THE PROBLEM? IS THERE A LACK OF INTELLIGENCE ON THE PART OF MINUTE CLINIC? DOES ANYONE HAVE ANY COMMON SENSE OR IMPETUS TO DO WORK THOROUGHLY? The fact that the same exact issue was experienced with my mother's account for the same date of service proves that there is a serious disconnect with billing on Minute Clinic's part. Both of these bills were contested at the same time (during the times listed above via mail & phone) with only my mother's appearing to be resolved. My bill is STILL OUTSTANDING. even though the exact same insurance information was supplied for my date of service. Instead of repeatedly sending me a bill for a covered service, I would suggest you FILE THE CLAIM CORRECTLY!! That will be the ONLY way the bill will be paid. In the interim, STOP SENDING A BILL TO MY RESIDENCE OR MY NEXT STEP IS TO FILE A CLAIM WITH THE ***************************************** AS WELL AS THE *****************************The amount of time that has been stolen from my life to handle this repeated situation should be criminal!! A flu shot should NEVER require this amount of clean up work on the patients part. I will NEVER do business with Minute Clinic again in life!!

      Business Response

      Date: 03/04/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and ******* *****.

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to urgent care and received a bill that was much higher than my insurances explanation of benefits. I tried calling the company several times and waited on hold for over an hour never able to talk to anyone about my billing questions. The company then decided to charge my credit card the full amount of ****** instead of the $20.00 it should have been.

      Business Response

      Date: 03/04/2025

      Thank you for your letter concerning Ms. ********* *****. I am pleased to report that Ms. ********* Spade  has been contacted and her concern has been discussed.  This  matter has been resolved between MinuteClinic  and Ms. ********* *****.

    • Initial Complaint

      Date:03/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to minute clinic on feb 8 for employer required preventative care. Me and my spouse both had the same service. The service would not cost us anything. I have been to minute clinic for the service in past years also and was never charged.But this year, CVS fraudulently charged me ***** for the service that was no cost on me. They filed the insurance claim under incorrect service to take money from ***** spouse visit was claimed for the right service. Mine was incorrect. I have attached the claims **** insurance provided to me.

      Business Response

      Date: 03/05/2025

      Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between MinuteClinic and Shaileshwor *****.

      Customer Answer

      Date: 03/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      Minute clinic contacted me and corrected the issue.  Thanks BBB.

      Regards,

      Shaileshwor *****

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was sick and we hurriedly went to Minute Clinic to have him checked out. Visited the office on 1/17/25 Was charged 2/9/25 Total amount charged $1231.40 When you arrive on-site, there is a sign with pricing information. For general illnesses, it lists the visit as: $99-$139. I was charged 10 times that amount. Minute Clinic has done nothing to help resolve this issue.

      Business Response

      Date: 03/05/2025

      Thank you for your letter concerning Ms. ***** ****. MinuteClinic has made several attempts to reach ******************** via telephone.  MinuteClinic has also sent ********************a letter advising them to contact us should they
      like to resolve this matter. Please have Ms. ***** **** contact ***** *****, Patient Support Senior Coordinator at ************   to discuss further.

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have been in touch with ***** ***** from Minute Clinic over the last weekand a half. I am awaiting her response on a resolution to this issue. They are currently offering a slight discount, but that is not what I have been previously told by one of their representatives. I am waiting to hear back from them at this time.

      Please let me know if there is anything else I need to do at this point.

      Thank you,
      ***** ******** **** 

      Business Response

      Date: 03/17/2025

      Thank you for your letter concerning Ms. ***** ****. MinuteClinic Coordinator has  notified Ms. ***** **** via email on March 14th, 2025, regarding the compensation and the expected turnaround time.
      MinuteClinic considers this matter closed.

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been having some weird health issues so I thought it might be a good idea to get a diabetes test just to rule it out because it does run in my family. I was working in ********** away from where I live and wouldnt be home for a long time. I figured my insurance wouldnt cover it because I was out of state but at the CVS Minute Clinic they were advertising the test as costing around $59 so I figured Id just pay out of pocket. When I went in the physician asked me about insurance and I told her I didnt think my insurance would even cover it but she said she might as well try. Couldnt hurt right? It did hurt, a lot. I got a bill for around $600 for a test that theyre still advertising as costing $59. When I tried to get it resolved by calling ***, ****** the billing company and my insurance company they all said they didnt know how to do anything about it. When I asked to speak to someone above them that might be able to help at the *** billing ***** they said their manager didnt have authority to do anything either. If this isnt an inentional scam it most certainly shows a high level incompetence from both the physician and the billing ***** Youd think the physician would point out the fact that if my claim is denied I have to pay the amount that theyre overbilling the insurance company instead of the $59 that it would have cost out of pocket. I dont want to sound paranoid but all of this incompetence seems extremely beneficial to the companies bottom line. Im just trying to figure out what recourse I have because it seems crazy that I should have to pay 10x as much as the price that they advertised because they dont know how to do their jobs. I was also curious if this fell under the No Surprises Act? This bill certainly was a surprise. Thanks in advance for any help or info that you might be able to provide.

      Business Response

      Date: 03/07/2025

      Thank you for your letter concerning *** ****. I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ***********

    MinuteClinic, L.L.C. is NOT a BBB Accredited Business.

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