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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • John C

      Date: 03/30/2024

      Very slow service from CVS Specialty. It's been over a week and the prescription is still being processed. Why was my prescription not transferred automatically from the previous pharmacy that BCBST used in 2023? Why am I surprised?

    • William D

      Date: 03/29/2024

      There is no customer support and you have to hope all goes well. When it doesn't it takes weeks to correct and in the mean time you are begging doctors to write short time scripts to local pharmacy.

    • David P

      Date: 03/29/2024

      Horrible. The people are nice, but they don't follow through or follow up. I've spent hours trying to get them to fix my wife's prescriptions. I've followed their instructions only to find out that they were wrong. That the person that gave me the instructions didn't know what they were talking about, and that's according to the next person I talked to. How they have an A- rating when their customer reviews are 1 out of five with over 200 reviews blows my mine. They lie and cheat me out out of my hard earned money by not covering the medications that they are supposed to cover. They wont re-imburse me for paying out of pocket, even though it was their error. HORRIBLE!!!

    • Ken C

      Date: 03/29/2024

      CVS Caremark is responsible for my wife missing two chemo/radiation sessions because they think they know what meds she needs instead of what the doctor ordered. I have lodged complaints every place I can find, but ZERO support from CVS for my wife with Stage 3 cancer. I will do everything in my power to make sure as many people as possible hear what youve done to my wife when her life is at stake. ABSOLUTELY UNACCEPTABLE AND INEXCUSABLE OFFENSE!!!

    • Kenneth D

      Date: 03/27/2024

      Deny almost everything the first time. Prescriptions cost vary from day to day. 1st for 30 pills .50 cents 2nd for 32 was $6 3rd for 20 is $16.

    • Andrea A

      Date: 03/27/2024

      If there was a way to rate at no stars I would have done it! I have MS and have had CVS for this year and the medication I am on that needs to be taken EVERY single day to ensure no flare **** I have to fight and beg and plead for. Most months they are changing the manufacturer and trying to up my copay. This month took a 2 weeks of fighting just to get my meds 4 days after I ran out. I think I only got it then because I threatened the Department of Insurance and an attorney if anything happens due to lack of medication. I did file the *** complaint and all of you should as well. Maybe it will make a difference and make this company be forced to help us.

    • Amy B

      Date: 03/19/2024

      I recently got a letter stating that my sons' asthma medication had to be changed because there was a medication that was just as safe and effective and cost less. As I had no choice, the doctor switched the medication. The "COST EFFECTIVE" nonsense is a difference of $12 for me over the course of 90 days, so who is this medication really more cost effective for? After talking with several professions, the new medication they will cover, is LESS effective and often does not work. So the bottom line is that my sons health is less important that your bottom line. Additionally, the medication he was on previous (that works great and controls his asthma) is now available in a generic form, which CVS Caremark also will not cover. I wonder how many pockets are getting lined at the expense of my child because this medication is safer, more effective and cheaper for only one person and it is NOT my child.

    • Penny C

      Date: 03/18/2024

      CVS Caremark is awful. I wouldn't wish them on my worst enemy. Unfortunately, they are my prescription plan and they are forcing me to accept medication that could potentially cause my death. I have heart issues with an implanted defibrillator and the asthma medication they are forcing me to accept makes my heart race(the defibrillator is there to shock me back to life if my heart beats too fast) my doctor has me on a safe and effective medication and he should be the ONLY one to say what medications are best me and not someone trying to save a buck. DO NOT GET THIS PRESCRIPTION PLAN, IT IS CERTAIN DEATH-

    • Theresa F

      Date: 03/18/2024

      CVS Caremark (What a joke!!), ************ doesnt care one iota about the people that buy their products, I was recently taken off Aimovig for migraines, which was working great, and put on Qulipta, because they want you to try every new drug that comes out, or they get kickbacks on), the Quiipta caused me severe nausea and stomach pain, bloating, and I could not have a bowel movement no matter what I tried, I have filed three appeals and keep getting deniedCaremark, What a bunch of bullshit!!Hey Caremark, If it aint broke, dont fix it!!Your company needs to be brought into the real world, and learn what the word CARE REALLY MEANS!!I have spent more hours on the phone than I can count, and its so frustrating to tell and retell my story to every single person I talk to!!WAKE UP *** DO THINGS RIGHT!!CARE more about the people who are responsible for your paycheck, or maybe one day you will No Longer have one!!

    • Callie S

      Date: 03/17/2024

      This is the worst prescription provider I have ever dealt with. Not recommended.

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