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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • David S

      Date: 06/26/2023

      Horrible company, they cause me to run out of life dependant medicine EVERY MONTH which results in me having to take HOURS to deal with their horrible customer service! something needs to be done about this company!! check out their wonderful **** rating out of 5

    • Karolyn H

      Date: 06/22/2023

      Horrible company! I have been on the same medication for 4 years and now need a prior authorization that is denied. My A1C is good BECAUSE I am on this medication. It took YEARS for me to find something that worked for me and now I can't get it. I guess they don't care if your health fails.

    • Jim S

      Date: 06/20/2023

      My company switch from ***** to CVS pharmaceutical insurance. They challenge my Drs prescription causing me to make multiple calls to CVS and my Dr to get it straighten out. I feel as they are trying to avoid paying for prescriptions.

    • Sara H

      Date: 06/17/2023

      My insurance switched and I have to use Caremark. Its been the worst experience ever. I have never had as much trouble obtaining my medication and have had to make several calls to customer service which ended up not getting me anywhere. The actual pharmacy isn't helpful either. I pucked up a medication one time and they gave me the wrong medicine and I ended having yo pay for it since the transaction already happened. Telling customers where the HAVE to get their medication is the worst idea ever. I dont recommend this coverage and have made multiple complaints to the company and employer regarding the difficulties I have had. As I write this I have a prescription that hasn't been refilled for a week and when I send it off to ********* it gets filled in a day with no problems.

    • kelly d

      Date: 06/16/2023

      I had a aortic valve replacement and a double bypass. I also have horrible inherited cholesterol issues. Statin drugs have not helped , ever. My Dr. tried to prescribe me two different meds and CVS Caremark has denied coverage. They also denied a diabetes medication which required me to be without for almost 6 weeks. The letters of denial must be generic because they always say that the Dr. did not send required info.

    • Latanya A

      Date: 06/14/2023

      This company is full of liars who are incapable of telling the truth. Each time you speak to someone you are yet again hearing yet another lie. I am in disbelief they actually operate in this matter and disgusted by the non carrying attitudes. I spent four weeks trying to get approval for a medication my doctor prescribed for me and I was told multiple different lies from they waiting on forks to be signed to they never received anything back. Then the pharmacys are filled with ghetto individuals who need to be fired. Ive been using cvs to fill my families prescriptions for over 25+ yrs but no more will they ever get my money. Yall dont care about your members at all

    • Janice Z

      Date: 06/09/2023

      Absolutely awful customer service, and the coverage is terrible. I should be able to go to any pharmacy and get my scripts from my Dr. **** c*** coverage forces me to go to my local ***. One of the *** pharmacies in my area actually gave me the wrong dosages of me medicine several times and then gave ME attitude about it. I really HATE dealing with them. I only now go there because I HAVE to. They also try to make you get a 90 day supply of a medicine or mail order. That's ********. It seems like they want to have more of a say in my medical care than my DR and then they give you c*** customer service in return. 10 out of 10 do not recommend. If I could give a negative rating, I would have.

    • Ana S

      Date: 06/09/2023

      Benefits are absolutely terrible. The medication costs are astronomical, and even if you can afford certain medications, they will randomly deny your coverage and force you to go through an appeals process.

    • Stacy H

      Date: 06/08/2023

      I would rather click zero stars. I have received three different finial letters, three different times for the same meds. First one said it was because I didnt have diabetes, which I do, second one said I have diabetes, but now the added a word after diabetes, that starts with an M. When I look up Wheat the difference is, there is no difference. Just a different name for the same condition! Now because of them, people who have never met me, people who have never spoken to me, have decided my own personal doctor, who Has known be for 20+ years is wrong and they are right!

    • Asif S

      Date: 06/08/2023

      The girl at the drive thru window was giving a rude attitude at the ***********, ** cvs location on june 2nd 2023 in the evening around 8 pm. I spoke with the pharmacist over the phone after that incident and he too was speaking in a rather rude manner.

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