Reviews

This profile includes reviews for United Monograms's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Monograms

  2284 Clements Ferry Rd Unit E Charleston, SC 29492-8539

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  United Monograms

  4275 Arco Ln N Charleston, SC 29418-5985

Review Details

• Review fromH. M.

  Date: 02/14/2024

  1 star

  H. M.

  Date: 02/14/2024

  This company does not ship on time and does not respond to emails. I reached out twice and didn't hear back at all. Given that many of their products are for holidays, they need to manage their time better and learn to communicate effectively. Had they actually answered me, I would have been willing to pay for expedited shipping. Instead, Valentine's Day is ruined.

  United Monograms

  Date: 02/15/2024

  We are deeply sorry to hear about your experience with our shipping times and lack of response to your emails. We understand how important timely delivery is, especially for holiday-related products, and we sincerely apologize for any distress or inconvenience our shortcomings have caused you.
  
  Acknowledging the significance of your complaint, we admit that our performance in this instance was far below the standards we strive to uphold. Not responding to customer inquiries in a timely manner is unacceptable, and we are genuinely sorry for the frustration and disappointment this has caused, particularly with Valentine's Day being a time when our products should bring joy, not inconvenience.
  
  Please know, as a company, we are actively working on improving our internal processes to manage our time better and enhance our communication with our customers. We are implementing measures to ensure that all customer inquiries are answered promptly and that our shipping schedules are more reliably aligned with our customers' expectations.
  
  Although we cannot undo the disappointment experienced this Valentine's Day, we are committed to making things right for you. We would like to offer you a full refund or, if you prefer, store credit that includes an additional amount to cover expedited shipping for a future order. This is a small part of our effort to demonstrate our dedication to customer satisfaction and our sincere apology for the situation that occurred.
  
  Your feedback is invaluable to us as it helps us to improve and ensure that we can provide a better service moving forward. We hope that, despite this experience, you will give us another opportunity to prove our commitment to you as a valued customer.
  
  Please contact us directly at [your contact information], where a dedicated member of our team will ensure your concerns are addressed promptly and to your satisfaction.
  
  Thank you for your understanding, and once again, we are truly sorry for any disappointment caused.

  H. M.

  Date: 02/15/2024

  Thank you for your offer and quick response. I will take the credit. Please let me know what email address or phone number I should reach out to.

• Review fromAmy B

  Date: 02/13/2024

  5 stars
  I love this company. They have great designs and quality sweatshirts. You do have to order in advance especially during the holidays bc they do get super busy and orders take a little bit longer. But their product is amazing.

• Review fromMadison G

  Date: 02/13/2024

  5 stars
  Love that they have so many custom options! Whether is be monogram, name, or the drink you like, they have it all!

• Review fromjudi b

  Date: 02/13/2024

  5 stars
  I have been purchasing items from this company for quite a few years now. And I have bought many many things. I have never had a difficult time with anyone at United.Monograms. they have treated me exceptionally well. Every item I got has been well made, as described and in most cases prettier than described. They have a large selection and they are prompt in responding to calls and emails. They have always gone the extra mile for me

• Review fromJasmine K

  Date: 02/13/2024

  5 stars
  I'm not sure what's with all the negative reviews! Every single time I've placed an order with UM it's been exactly what was promised! The quality is amazing! They give you the shipping and processing times so you know what to expect and sometimes the order arrives before then! I will continue to support!

• Review fromEmily B

  Date: 02/13/2024

  5 stars
  A wonderful, unique company. Great products & quality. Shipping takes as long as they say it will, as items are made to order.

• Review fromJessica T

  Date: 02/13/2024

  5 stars
  So many items and customizations to chose from! The cutest Teacher Tees!!!! And the lounge sets are to live in!

• Review fromChristine M

  Date: 02/13/2024

  5 stars
  Absolutely love united monogram! Will recommend to everyone!! Always cute stuff and great quality

• Review fromSarah M

  Date: 02/07/2024

  1 star

  Sarah M

  Date: 02/07/2024

  They don't send the item on time or communicate with customers. I had to file a PayPal claim and then they decided to ship the item. It was a seasonal item so of course it arrived after the fact.

  United Monograms

  Date: 02/15/2024

  First and foremost, I would like to extend our most sincere apologies for the experience you've had with our service. It's clear from your message that we have significantly failed to meet your expectations, both in terms of timely delivery and communication. The situation you've described is far from the standard of service we aim to provide, and for that, we are truly sorry.
  
  The delay in shipping your item and our failure to communicate effectively have understandably led to frustration and inconvenience, especially given the seasonal nature of the product you ordered. It is unacceptable that it took the filing of a PayPal claim for us to take the necessary action. This is not the customer experience we strive for, nor is it indicative of the values we hold as a business.
  
  We are taking your feedback very seriously and are currently reviewing our order processing and customer communication procedures to identify where the breakdown occurred and to implement immediate improvements. We want to ensure that this situation does not repeat itself, for you or any other customer.
  
  To address the disappointment and inconvenience caused, we would like to offer you a full refund for the item that arrived late. Additionally, if you are willing, we would also like to offer you a discount on a future purchase as a gesture of goodwill and a token of our commitment to making things right.
  
  Your satisfaction is extremely important to us, and we are committed to restoring your faith in our company. Should you be willing to discuss this matter further, or if there is anything specific we can do to address your concerns, please do not hesitate to contact us directly at [your contact information]. We are here to listen and to find a resolution that you find satisfactory.
  
  Once again, please accept our deepest apologies for the inconvenience this has caused. We look forward to the opportunity to demonstrate our commitment to providing the high-quality service and support that our customers deserve.

• Review fromLiz H

  Date: 02/07/2024

  1 star

  Liz H

  Date: 02/07/2024

  Really wish I would have read reviews before purchasing. I don’t know if this is just someone doing it from their garage or what, but my order has taken much longer than promised. I’ve been in contact about overnighting the shipment and just got an email from USPS that it shipped. Therefore won’t be here on time. Do yourself a favor and skip this company and find literally any other company. I’m super disappointed as these were shirts for a work event.

  United Monograms

  Date: 02/15/2024

  Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointment and the inconvenience you've experienced with your order. It's clear that we have not lived up to the expectations we set for ourselves or those you had for us, and for that, we sincerely apologize.
  
  We understand how crucial timely delivery is, especially when it comes to items intended for specific events. The delay in your order and our failure to expedite the shipment as discussed are not reflective of the level of service we aim to provide. While we are a small team, that is no excuse for not meeting our delivery commitments. We take full responsibility for the oversight and any frustration it caused.
  
  To address your concerns and as a gesture of our commitment to customer satisfaction, we would like to offer you a full refund for the order. Additionally, if there's any possibility that the shirts can still be of use to you or your team, albeit late, we would like to extend them to you at no cost. We hope this can, in some way, make up for the inconvenience we've caused.
  
  Please understand that we are continuously working on improving our operations, including production and shipping processes, to ensure that we can fulfill orders more efficiently in the future. Your feedback is invaluable to us as it highlights areas where we need to improve. We are committed to making necessary changes to ensure our customers have a positive experience with us.
  
  We hope that you will consider giving us another opportunity in the future to demonstrate the quality of our products and service. Please feel free to reach out to us directly at [your contact information] if you would like to discuss this matter further or have any other concerns. We are here to listen and to ensure that your experience with us is nothing but satisfactory moving forward.
  
  Once again, we are very sorry for the disappointment and inconvenience you've experienced. Thank you for your understanding, and we look forward to the chance to serve you better in the future.