Business Profile

Property Management

Greystar

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Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,334 total complaints in the last 3 years.
813 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am currently being harassed by the office staff at Landings at Sweetwater Creek for leaving a negative review on their website on October 30th, 2024. They are now making false claims, retaliating, and making it seem as if I have violated the lease in order to get me out of here. I was also asked consistently by the maintenance staff, "when am I leaving".

I have attempted to email the CEO of Greystar, but the email address is not valid, so I have attached the written communication that breaks down the laws that are being broken and the steps that I am taking to protect myself from their harassment and bullying.
Business Response
Date: 01/15/2025
Dear ****** ******,
Thank you for sharing your concerns with us. We deeply regret to hear about your experience at Landings at Sweetwater Creek and the issues you have raised regarding interactions with our staff. We have contacted the property team and leadership to investigate this matter further and ensure it is addressed appropriately. A representative from our team will follow up with you directly within 10 business days.
Thank you for bringing this matter to our attention.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon move out I was charged for blinds and painting that I disagree with the amount. The maintenance person prior to my move out that they renovating my unit once I left. The paint and blinds were in good condition upon leaving. I do believe there was one spot in the kitchen where the paint came off while cleaning the wall but that does not merit being charged for repainting the entire unit. I've spoken the their incredible rude and non cooperative receivables department. Gabriella refused to send the photos when asked and she said she would only send them when she got off the phone. I've asked her twice for her supervisor Julie and twice for the photos of what I am being charged for. I've also emailed the corporate off and got an automatic reply that someone would email me back but never did. The blinds and paint were fine upon leaving and if the company chose to paint the entire apartment that can, just not on my dime. I would like the charges for the blinds and paint removed from my account.
Customer Answer
Date: 01/07/2025
Waterford at southlands in aurora co 80016
Business Response
Date: 01/08/2025
Dear ****** ****,
Thank you for reaching out to share your concerns. We sincerely apologize for the issues you experienced regarding the charges for blinds and painting following your move-out from Waterford at Southlands.
We have contacted the Waterford at Southlands property team and their leadership to investigate this matter thoroughly. A Greystar representative will follow up with you directly within 10 business days to address your concerns.
We appreciate your patience and the opportunity to assist further.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding The Pennsylvanian’s handling of a refund of $3,850 that I am owed.

     9/15/2024: submitted a formal cancellation notice for my event.
    9/17/2024: The notice was acknowledged by Events Director, J. Megan D*********.
    11/19/2024: I reached out for an update as 60 days had passed since my notice.
    11/20/2024: At The Pennsylvanian’s request, I completed a W9 form, which was approved on 11/21/2024.
    12/02/2024: The Property Manager, Laura M*********, informed me the W9 had to be resubmitted due to an error, but payment would be expedited.
    12/18/2024: The Property Manager advised that the payment invoice had been delayed in their workflow.
    12/23/2024: I was informed that check number 4711, in the amount of $3,850, was issued.
    1/6/2025: After not receiving the check, Assistant Property Manager, Kayla N****, stated that the check was issued on 12/23/2024 and cleared from The Pennsylvanian’s account on 12/26/2024. I confirmed that I had not received or cashed the check.
   1/7/2025: I spoke again with Kayla N****, who confirmed the address on file and advised the check had been cashed. She stated that she would contact accounting but could not provide a timeline for resolving this issue.

This situation has caused significant frustration and inconvenience. Despite my repeated attempts to resolve the issue and assurances from The Pennsylvanian that the matter would be handled, I have yet to receive my refund. The fact that the check is reportedly cashed, yet never reached me raises serious concerns about The Pennsylvanian’s internal processes and accountability.

Desired Outcome:
      A thorough investigation, including confirmation of where the check was sent and by whom it was cashed.
    Immediate reissuance of the $3,850 refund owed to me.
    A clear timeline for resolving this matter.

Failure to provide a satisfactory resolution will leave me with no choice but to explore further legal options!
Business Response
Date: 01/08/2025
Dear ****** ******,
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you have experienced with the refund process at The Pennsylvanian.
We have contacted the property team and their leadership to investigate this matter thoroughly. A Greystar representative will follow up with you directly within 10 business days to address your concerns, including verifying the status of the original check and ensuring a resolution for your refund.
We appreciate your patience and the opportunity to assist further.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for an apartment at water tower district in collierville, tn and my application was denied. I have not received my deposit back and have been given the runaround and ignored for weeks! I want my money back, it’s literally been two months.
Business Response
Date: 01/06/2025
Dear ******* ******,
Thank you for sharing your concerns with us. We apologize for the delay you’ve experienced in receiving your deposit after your application at Water Tower District in Collierville, TN, was denied. We understand how frustrating this situation has been for you.
We have contacted the management team and leadership at Water Tower District to investigate this matter further. A representative from Greystar will reach out to you within 10 business days to address your concern directly and provide an update regarding your refund.
Thank you for your patience while we work to resolve this issue.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been living here over 4 and a half years now, and since moving from Jacksonville NC it has been nothing but a headache. When I toured the property month before moving in, I was told I would get new appliances, new flooring and fresh paint. Moving in I didn't receive ANY of that, my carpet was filthy from the last resident, bathtubs were dirty in both bathrooms, windows looked like they needed to be replaced and all the appliances were used and old from the last tenant. We had a roach problem from the refrigerator that we repeatedly told them about they did nothing. Management has switched hands so many times anything promised or told just gets lost because of a new property manager every year. Moving almost 5 hours away i didn't have a choice but to move in. Simple fixes take weeks and even months. I have been without a microwave for over 40 days now and haven't heard anything. I'm tired as a mom this complex hassling for rent and up-charging when they aren't holding there end of the bargain. This is supposed to be a gated community the gates stay open without a notice to what's going on ever. My neighbors keep having their windows broken and cars broken into because there is no security patrolling like they promised or locked gates. The parking lot is falling apart we were told they would seal coat the community and then actually REPAVE it and they did not.
My electrical panel has a spark when the microwave was in use and plugged in and I belive that's a fire issue/ hazard. I've stated this to them MULTIPLE times. Maintenance has cane to my apartment to fix things i didn't even request. Maintenance personel keeps telling me they're waiting waiting and I'm tired now. I have paid an extensive amount of money to simply rent at business that seems to only want to take my money. I've seen over 4 property managers since being here and that tells me that something is wrong. I've spoken with numerous other tenants and they're having the exact same issue.
Customer Answer
Date: 01/06/2025
Avana Avebury
Business Response
Date: 01/06/2025
Dear Ms. ******,
Thank you for sharing your concerns with us regarding your experience at Avana Avebury. We sincerely apologize for the challenges you have encountered, including the repair delays, maintenance issues, and safety concerns you've detailed.
We have contacted the management team and leadership at Avana Avebury to ensure your concerns are investigated promptly. A Greystar representative will reach out to you within 10 business days to follow up directly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for an apartment on 4/22/2024 gave my deposit to hold the apartment of $250.00. Unfortunately I did not get the apartment but was to receive my deposit back. I was told they were going to refund me within 2 weeks. I never received anything. I have been emailing and calling them since April and nothing has been resolved. I was told on 11/22/204 that they finally sent the check but as of today which is 1/5/205 I have not received the check. I have emails going back and forth with Whisper Sky and they are refusing to help me get my money back.
Customer Answer
Date: 01/29/2025
The company has reach out and they finally sent me my refund as of Monday 1/27. The issue has been resolved. Thank you
Initial Complaint
Date:01/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,

I am filing a complaint against Greystar concerning unfair move-out charges and the improper withholding of my security deposit for my residence at The Julian, Apartment #*** in San Jose, CA. My lease ran from November 24, 2023, to December 23, 2024, with a security deposit of $750.

Upon moving out on December 23, 2024, Greystar deducted $626.14 for full paint ($211.14), sink replacement ($275.00), and carpet cleaning ($140.00) from my security deposit. I believe these charges are unjustified and exceed normal wear and tear. The apartment was left in excellent condition, as evidenced by move-out photos and a video I provided.

I am not disputing the water, sewer, and trash billing, which were accurate and duly paid. Despite multiple emails and a formal dispute letter requesting an itemized breakdown and supporting evidence, Greystar has failed to address my concerns or provide the necessary documentation to justify these deductions.

These actions violate California Civil Code §1950.5, which requires landlords to provide an itemized statement of deductions within 21 days of move-out. The withholding of my deposit and additional charges have caused significant financial strain and stress during my employment transition.

Resolution Sought:

Full Refund of Security Deposit: $750
Waiver of Disputed Charges: $626.14
Written Confirmation: From Greystar confirming the refund and cancellation of these charges.
Supporting Evidence:

Move-out video and photographs
Email correspondence with Greystar
Final account statement detailing disputed charges
I respectfully request the BBB’s assistance in mediating this dispute to ensure Greystar adheres to fair business practices and complies with California’s tenant protection laws.

Thank you for your attention to this matter.
Business Response
Date: 01/06/2025
Dear ***** ****,
Thank you for sharing your concerns with us. We apologize for the frustration and stress caused by the deductions from your security deposit after moving out of The Julian (Unit #***). We have contacted the leadership team at The Julian to investigate this matter further. A Greystar representative will reach out to you within 10 business days to discuss your concerns and provide clarification.
We appreciate your patience as we work to address this matter.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Inhabitable property conditions. Mold, chipping paint, missing fire alarms signage, filthy floors, trash all over property, pet urine smells and poop odor, missing paint, broken security gates.
Business Response
Date: 01/06/2025
Dear Ms. *******,
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you’ve encountered at Tribute at the Rim, including the property condition challenges you described.
We have contacted the management team and leadership at Tribute at the Rim to investigate these matters thoroughly. A Greystar representative will contact you within 10 business days to discuss your concerns and follow up directly.
Thank you for sharing your experience with us, and we appreciate your patience as we work toward a resolution.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Health Violations and Financial Demands

To Whom It May Concern,

I am writing to raise serious concerns about the unresolved health and safety violations in my rental unit. Specifically, there is a persistent roach infestation that has been reported multiple times but remains unaddressed. Despite this, I am being asked to pay full rent and a buyout fee to leave, which I find unacceptable.

The roach problem has made my home unsafe and unlivable. These pests contaminate my food, belongings, and living areas, creating a clear health hazard. I have spent money on temporary fixes, but the issue persists because the necessary professional intervention has not been provided.

Your failure to address this infestation violates local health codes and your responsibility to maintain a habitable property. As a tenant, I should not be expected to live in these conditions, nor should I be charged rent for an unsafe environment. Demanding a buyout fee to leave only adds to the unfairness.

I request the following actions:
1. Immediate pest control services to eliminate the infestation.
2. A thorough property inspection to ensure compliance with health standards.
3. A waiver of any buyout fee and a reduction of rent for the time the issue remains unresolved.

We have moved out because of this and are now faced with legal issues.

Sincerely,
******* ****
Customer Answer
Date: 01/07/2025
Avana desert view apartments has a roach infestation
Business Response
Date: 01/08/2025
Dear ******* ****,
Thank you for taking the time to share your concerns with us. We sincerely apologize for the unresolved roach infestation you experienced during your residency at Avana Desert View Apartments, and for the challenges related to financial demands and health concerns.
We have contacted the Avana Desert View property team and their leadership to investigate the matter thoroughly. A Greystar representative will follow up with you directly within 10 business days to address your concerns.
Thank you for bringing this to our attention, and we appreciate the opportunity to assist you further.
Sincerely,
The Greystar Team
Initial Complaint
Date:01/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Manipulative management they came in the apartment and say that we have a minimal infestation which is the biggest BS I’ve ever heard. is it inhabitable. Violating our comfort. Every time we go in the office and address the issue it’s just a bunch of manipulation. Pest control boneheads do nothing spraying is ineffective they dont do anything to help don’t come on Tuesdays when we put in a work order and I was the one moving the oven and refrigerator for the lazy pest guys. They don’t respond to your calls or emails. Pest control says roaches are coming from walls. They don’t do anything to fix that cause they can’t cause the whole complex is infested. You would think If they keep coming back they should try to do something else rather than just spraying. saw them knock on the unit across from them and not go in and I opened the door and asked the pest guy if he’s coming to our unit next because we have a scheduled dusting and he said no I’m taking notes for this unit. They don’t come and do pest like they say they will. They want to charge us 75$ for specialty roach treatment they manipulate you and saying that this is usually for bigger infestations when it’s their fault why would we pay. The whole complex is infested. Based on the 96 other reviews that I’ve read Doesn’t help when they have trash piling up to the top at the compactor. Nothing is done in a timely matter Maintenance order has been ordered over two months for a new fan plug string. I will review Avana desert view to the Arizona department of health, *************** .com, ********
.com ********.com ****.com
**********.com
BBB every site possible not only Avana is getting reviewd but also greystar is the worst property management company. Greystar you will release us with out having to having to pay.
Business Response
Date: 01/06/2025
Dear ********* *****,
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you’ve experienced with pest control and maintenance at Avana Desert View. We understand the frustration this situation has caused and the impact on your comfort.
We have shared your concerns with the management team and leadership at Avana Desert View to investigate these matters further. A representative from Greystar will contact you within 10 business days to discuss and address your concerns directly.
Thank you for your patience while we work to resolve this matter.
Sincerely,
The Greystar Team

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