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Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greystar has 2123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Greystar

      465 Meeting St # 500 Charleston, SC 29403-4832

    • Callia

      4100 N Central Ave Phoenix, AZ 85012

    • Miscela

      485 Foley St Somerville, MA 02145-1266

    • Jackson Pointe 111

      2758 Lake Pointe Dr Spring Valley, CA 91977

    • Greystar

      1408 N Central Ave Avondale, AZ 85323

    Customer Complaints Summary

    • 2,334 total complaints in the last 3 years.
    • 813 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a one year lease and as incentive was promised a $750.00 **** gift card. My lease was effective 08/07/2024. I have called, sent numerous emails to local and and corporate office. Every time I get the same response. "yes we owe you, we have escalated it and it will be soon" . My last 2 emailed they have failed to even respond. As of today I still have not received the gift card. I can also upload or forward all emails to you ... I want my $750.00 gift card as promised, if this can not be delivered than $750.00 off my monthly rent. not to mention 5 months of my time and effort I can never get back...

      Business Response

      Date: 01/03/2025

      Dear ******,
      Thank you for bringing your concerns to our attention. We sincerely apologize for the delay you have experienced regarding the $750 **** gift card incentive promised at Haus 5350. This is not the level of service we strive to provide our residents.
      We have contacted the property team at Haus 5350 and its leadership to investigate your concern. A Greystar representative will be reaching out to you within 10 business days to provide an update and resolution.
      If you have additional details or documentation to share in the meantime, please feel free to reply to this email or reach out directly.
      Thank you for your patience and for allowing us the opportunity to address this matter.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 10th, 2024, I learned that to apply for the property Aquatic Ashby located in Berkeley, California, I would need to pay a $500 deposit and a $50 application fee. I was approved under certain conditions. However, due to the high amount due on October 12th, 2024, I spoke with the assistant manager of the property about the fees.

      Later that day, I attempted to contact management again and believe I left a voice message, but no one answered or returned my call due to being short-staffed. I was later informed that my deposit would not be returned because of Greystar's 72-hour cancellation policy. This policy was never discussed with me verbally or pointed out at any time. Despite having proof of my attempt to cancel, this was not honored, even after I obtained a lawyer to assist with the situation.

      On December 10th, 2024, I received a call from a Greystar regional manager who stated she would review my case. Shortly after, she emailed me, stating that I would receive my deposit back. It is now January 2nd, 2025, and I have not received any updates or my deposit back.

      Business Response

      Date: 01/03/2025

      Dear ******** ********,
      Thank you for sharing your concerns with us. We apologize for the delay regarding the refund of your $500 deposit at Aquatic Ashby in Berkeley, CA. We understand how important this matter is to you. We have contacted the management team at Aquatic Ashby and their leadership to investigate the situation. A Greystar representative will be in touch with you within 10 business days to address your concern.
      Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:12/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They over charged me for paint and carpet cleaning. On the California tenant guide it clearly states do not charge the tenant unless it’s a necessary repair.

      Business Response

      Date: 12/31/2024

      Hello,

      Thank you for your email. What is the name of the Greystar property in question?

      The Greystar Team

      Customer Answer

      Date: 01/02/2025



      Complaint: ********



      I am rejecting this response because:

       

      they are well aware the property was for Rowan Apt in Escondido. I have also made complaints on Google and Yelp along with other tenants.



      Sincerely,



      ****** **********

      Business Response

      Date: 01/03/2025

      The cleaning charges are valid as the resident is aware of the damage left and Greystar will be upholding them. We will reiterate this to her.

      Business Response

      Date: 01/03/2025

      Dear ****** **********,
      Thank you for taking the time to share your concerns. We sincerely apologize for any frustration caused and understand the importance of addressing your issues regarding Rowan Apartments in Escondido. We have contacted the property team and their leadership to review this matter thoroughly. A Greystar representative will follow up with you within 10 business days to discuss the charges.

      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:12/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of my apartment before the lease ended.
      I provided the leasing office with 30 day's notice on (11/02/2024).
      I paid the buyout fee of $2,773.71 - in the form of a cashiers check on (11/22/2024)
      I have received a bill from Greystar showing a $2,800 balance my balance should be $26.72
      I have reached out by email, and phone calls / voicemails and have not had any response.

      Business Response

      Date: 12/31/2024

      Dear Mr. ****,
      Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration caused by the billing discrepancy regarding your lease buyout at Laguna at Arrowhead Ranch.
      We have contacted the team at Laguna at Arrowhead Ranch and their leadership to investigate this matter thoroughly. A Greystar representative will reach out to you within 10 business days to address your concerns and provide an update.
      Thank you for your patience.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:12/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 21, 2024 I made a maintenance request online to have my door lock fixed. On Sunday, December the 22, the maintenence request was accepted by Reynaldo A*****. Mr. A***** knocked on my door. While standing at my door, Mr. A***** started talking with someone in the hallway. When I opened the door, Mr A***** decided to continue his conversation with the person in the hallway. He rudely ignored my presence and made me wait on him while talked to someone else. Mr. A***** did not acknowledge me one time while standing at my door. He felt that I should wait for him while he talked to someone else. He did not take into consideration my time nor did he care to excuse himself from my front door while talking to someone else. So after waiting for Mr. A***** for a while, I closed my door and locked it as well. Mr. A***** banged on my door shooting, "MAINTENANCE"! I opened the door and say, "I know you seen me standing there? That was rude!" Mr. A***** stated, "I had my headphones playing as well, I didn't hear you". I said, "well take the **** out of your ears then. You are being rude. You stood there talking to someone else while you see me waiting on you". Mr A***** was offended by what I said so he gave me an uncomfortable look as if he wanted to hit me. Mr. A***** let my home without finishing the job. He also left my home without locking the door behind him. Mr. A***** canceled my work order and lied and said I canceled it. I requested another work order and the maintenance crew or Blue Sol decided to canceled it again. I sent an email to the property manager, Blue Sol, and Greystar, who is the owner of the property. Kenneth V***** from Blue Sol email me back on the 24th. The company has not fix my problem and continue to lie and say that I am the one who is canceling my maintenance request. This situation is very childish and unprofessional. I believe I am being retaliated against because I have complained about the staff members before.

      Business Response

      Date: 12/31/2024

      Dear Ms. ****,


      Thank you for sharing your concerns with us. We sincerely apologize for the issues you experienced with the maintenance service at your property, particularly regarding the interaction with Mr. A***** and the handling of your maintenance requests.


      We have contacted the team at Blue Sol and their leadership to investigate this matter thoroughly. A Greystar representative will reach out to you within 10 business days to address your concerns.


      Thank you for bringing this to our attention.

      The Greystar Team

    • Initial Complaint

      Date:12/24/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The month of November I was charged 75.00 for two bags of trash that was supposedly left in the club room /something in the sink and a spill on the floor. NSF for a portion of rent that was sent back/ cancelled from inside the office. I have proof of account never receiving payment but was requested. I had two bags of trash neatly sitting at my door as so many other tenants do, 30 minutes before pickup. Picture taken after hours to state I put trash out and now owe 50 more dollars w/ a total of 241.00. Please assist me on getting this cleared. It is unjust. I need to be able to move to another complex for this will have me stuck. Someone in this off ice is a scam. It hurts me to know that someone would deliberately cause hardship on a tenant that pays rent on .

      Business Response

      Date: 12/31/2024

      Dear Ms. ***********,
      Thank you for sharing your concerns with us.
      We have contacted the team at Lakeside Urban Center and their leadership to investigate this matter thoroughly. A Greystar representative will reach out to you within 10 business days to address your concerns and provide an update.
      Thank you for bringing this to our attention.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greystar Property Management refuses to refund $798.00 of a $900.00 security deposit. My name is ******** ****** and I am a former tenant of VIA Apartments located at 4321 Montgomery Blvd NE 87109 Apt 384, Albuquerque, New Mexico 87109 and I moved out on October 31 2024 and did my final walkthrough on November 1 2024. I received a call on November 14,2024, from a VIA Apartments staff member stating that I am to receive $798.00 of my $900.00 original deposit. Check has not been received as of yet. On November 21, 2024 A new company "New Earth Residential" took over ownership and stated in the attached email that they are not responsible for my deposit return, as I had moved out of the building a full 22 days before property was turned over to New Earth, and that it is a GREYSTAR problem. My original contract was with VIA Apartments managed by GREYSTAR PROPERTIES. I have called every phone number, leaving multiple messages with zero call back, and sending emails to 250 Greystar corporate employees

      Business Response

      Date: 12/31/2024

      Dear Ms. ******,


      Thank you for sharing your concerns with us. We sincerely apologize for the delay in resolving your security deposit refund from VIA Apartments.

      We have contacted the team who previously oversaw VIA Apartments and their leadership to investigate this matter thoroughly. A Greystar representative will reach out to you within 10 business days to address your concerns and provide an update.


      Thank you for bringing this to our attention.


      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm planning to move to Naples, FL from Dallas for a job at ***** Jets in Naples. I'm a retired ********* Airline pilot. On December 6th I flew to Ft. Myers in search of an apartment in the Naples area. On December 7th I found a furnished apartment at Corsa at Estero Crossing in Estero. Once I found this apartment I decided to end my apartment search and flew back to Dallas. I filled out the application and was approved for apartment #**** for $2000. On December 16th, 9 days after my application was signed, I received a call from the apartment manager Jason C***** ###-###-####, he said that the rent price of $2000 on the website was incorrect and should be $2600. I offered to split the difference at $2300 but he said Greystar Real Estate Partners in Tampa ###-###-#### (managing group, 4030 W Boyscout Blvd, Suite 800, Tampa, FL 33607) would not come off the $2600 even though it was their mistake. Jason C***** feels bad and has pleaded my case but to no help from the Tampa group. Technically they may be able make this change because I only have an approved application on file, the lease agreement is signed at move-in. It just doesn't feel right. Thank You *** ***** ###-###-####

      Business Response

      Date: 12/23/2024

      Dear Mr. *****,
      Thank you for sharing your concerns with us regarding your experience at Corsa at Estero Crossing. We sincerely apologize for the pricing discrepancy you encountered after applying for apartment #****.
      We have contacted the property management and leadership team at Corsa at Estero Crossing to investigate this matter. A Greystar representative will reach out to you within 10 business days to discuss and address your concerns.
      Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
      Sincerely,
      The Greystar Team

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/1/24 vineyard gardens over charged us. In the process of moving out the same month they also over billed us in move out costs. We’re owed $1740.65

      Business Response

      Date: 12/20/2024

      Dear Ms. ******,
      Thank you for bringing your concerns
      to our attention. I’m sorry to hear about the issues you’ve experienced with
      billing and move-out charges at Vineyard Gardens.
      I have contacted the property and its
      leadership team to investigate this matter further. A Greystar representative
      will reach out to you directly within 10 business days to discuss your
      concerns.
      We appreciate your patience and the
      opportunity to address this with you.
      Best regards,
      The Greystar Team

    • Initial Complaint

      Date:12/19/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Property Management company refuses to accept my late December rent payment plus late fee citing I need to make an additional future January 2025 rent payment with it, which is violation of the law. In refusing to accept my payment, they force an unlawful eviction.

      Business Response

      Date: 12/20/2024

      Dear Ms. ******,
      Thank you for bringing your concerns to our attention. We apologize for the frustration and inconvenience regarding your late rent payment for December 2024.
      We have contacted the team at Rize Apartments, along with their leadership, to investigate this matter. A Greystar representative will follow up with you directly within 10 business days to address your concerns.
      Thank you for your patience as we work to resolve this.
      Sincerely,
      The Greystar Team

    Greystar is NOT a BBB Accredited Business.

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