Complaints

This profile includes complaints for Spinnaker Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spinnaker Resorts

  35 Deallyon Ave Hilton Head Island, SC 29928

• 

  Spinnaker Resorts, Inc.

  4924 Hwy 17 By-Pass South Myrtle Beach, SC 29577

• 

  King's Creek Resorts, LLC

  263 McLaws Cir Williamsburg, VA 23185-5674

  
• 

  King's Creek Resorts, LLC

  191 Cottage Cove Ln Williamsburg, VA 23185-5811

  
• 

  Spinnaker Resorts

  700 Blue Meadows Rd Branson, MO 65616

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had a timeshare at ****** ***** in ************ since October 2023. When we got this, we thought it would help us build good memories with my family, but unfortunately, this just brought a lot of challenges to us, and none of the things presented to us are happening. We paid the maintenance fee in January 2024, hoping that we could have our property rented out. Paid the listing fee and communicated properly with ******* *******. But after April 8th, when I reached out regarding the property, they told me that it was not rented, and we lost all the points that we had. I explained to the representative that it was not communicated properly to us, we didn't get the chance to speak with *** prior to the week of the reservation, and no emails came from them saying that no one was renting the property. Still, they insist that we lost the points and that no consideration will be given. I've called the office almost every day, plus the email that I am sending them just to follow up on my concern, but , there have been no positive results.
  We paid for the deposit and are making monthly payments plus the maintenance fee this year, but we can't even use it properly. I am working, and almost every day I need to call the agent or the ************ office so I can speak with a manager or someone in the office, but unfortunately no one is taking my calls or even returning my calls. We are not seeing this as a good sign that this is benefiting our family. This is not what was explained to us during the presentation, it is completely different from what we are experiencing now. Even when we are trying to book a hotel or a vacation, we are limited in the days that we can go, which is completely different from how it was explained to us.
  Challenges with connecting with the office, and not considering our request to get our points back because we know clearly that it was not our fault. We want this to be cancelled and the monthly payments to stop effective immediately.

  Business Response

  Date: 06/08/2023

  BBB #********
  *******
  
  In review of this
  BBB complaint we find the Consumer is complaining about a third-party rental
  company over which ****** ***** has no control. We find all terms of the contract
  were properly disclosed and the contract
  documents contain statements acknowledged by the Consumer that directly refute the
  allegations.  I attach those documents hereto
  for review.
  
  During 2023, the
  Consumer had a history of confirming reservations and allotting them to a
  third-party company to rent, then later canceling and requesting new dates.
  There were at least seven times that the Consumer booked a week and later
  cancelled. We also received at least two rental agreement notices from two separate
  third-party rental companies that the Consumer was using their services. ******
  ***** does not have a rental program and any agreements they had with a third-party
  company are between them and that company. We have attempted to clarify this
  several times with the Consumer, it is not the responsibility of ****** *****
  to track the rental process of the other company. Any issue that the Consumer
  has with the non-usage of their reserved week and associated points would have
  to be taken up with the third-party company that the Consumer allocated their
  week to.
  
  Based on the above-mentioned
  reasons, we find no legal or factual justification in cancelling the Consumer’s
  contract or providing extra points to cover the reservation she gave away to
  the rental company. Consequently, the Consumer’s contract with ****** *****
  will remain in full force and effect, pursuant to the contractual obligations
  found therein. We urge you to contact the Owner Services department to assist
  in understanding your ownership benefits.
  

  
  Regards,

   

  Corporate
  Customer Relations

  ****** ***** ****** - Spinnaker
  Resorts

   

   

  Customer Answer

  Date: 06/09/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  In response to the company's explanation, this is really disappointing for some important reasons.  (I just copied their response in italics, and I will explain my side.)

  (Their Response)
  "There were at least seven times that the Consumer booked a week and later cancelled. We also received at least two rental agreement notices from two separate third-party rental companies that the Consumer was using their services. ****** ***** does not have a rental program and any agreements they had with a third-party company are between them and that company"

  (Our Response)
  1.  Reading this explanation multiple times just really made me realize their unwillingness to help while at the same time not being professional. Imagine that this happened before the time of the booking, and based on my understanding, within 24 hours, I could make changes to the date or to the number of rooms that we planned to rent. Why is it that they are making this a deal for the consumer? Then, I made another one for 1 week because ******* ****** did not allow me to rent another 1 bedroom anymore, which is why I had to look for another company. And again, I am not seeing the reasons why they should be saying this.  And this third-party company, I did not get this information outside ****** *****, one of the representative gave their number when they knew that ******* ****** does not want to accept 1Bedroom under rental program. And this is the reason why I am saying that instead of helping us, or communicating with the third-party, they are looking for ways to blame us or find a mistake in how I booked the rental.  
  2.  As a consumer, it is part of my responsibility to make sure that I have the dates correct, and that they will coincide with our schedule. That is why I need to make changes to the dates, and as per my understanding, we also have the right or privilege to do that aside from paying the listing fee. Again, I am not seeing any relation to what my concern is. We had a very simple request, please help us at least bring our points back because it was not communicated properly to us that it was not rented out. And we are calling the company for help, but no one is responding to emails, and I have to call over and over again just to follow up and explain.  
  

   

  (Company's Response)

  "Based on the above-mentioned reasons, we find no legal or factual justification in cancelling the Consumer’s contract or providing extra points to cover the reservation she gave away to the rental company"

  (Our Response)

  First, we are NOT asking for extra points, just like what the company is insisting now.  We are requesting and asking for consideration of giving our points back, if not all, for at least a week. I kept on explaining that it is not our negligence and ******* ******* told us before that they should be the one deciding. We need to feel and see that they are at least showing concern on helping us because this motivates us to pursue this timeshare, not going and back and forth conversation. What  I am hearing or experiencing from them is different, and it is disheartening that they are looking for ways to point fingers back at us.  
  
  

   

   

   

   

  Regards,

   

  ********* *******

  
  

  Regards,

  
  

  ********* *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/13/2023

  BBB #********
  *******
  
  Unfortunately,
  you effectively gave your week away to the rental company. Once that happens
  ****** ***** has no control over that week. It is now a week that ****** *****
  cannot get back either. ****** ***** was not a party to the rental contract you
  signed with the third-party company. Any grievances or reimbursements would have
  to be discussed with the entity that you contracted with and gave your week to.
  
  However, in the
  interest of continued customer satisfaction we would like to offer you a free
  week at one of our resorts as a resolution to your issue. You may contact the
  Customer Relations department at *********************** to accept this offer.
  
  Regards,
  
  Corporate Customer
  Relations
  Spinnaker
  Resorts

  Customer Answer

  Date: 06/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  I emailed  Spinnaker Resorts about their offer just like they told me, but I still have  few questions about it and I am waiting for their response regarding my concerns. I am attaching here the copy of my email. Thanks and I hope to hear from them soon.

     Here is the copy of my response to Spinnaker;

  Good afternoon,
  This is with the response regarding the free one week that ****** ***** is giving us. I would like to ask a few questions about this. First, will the free week good only for this year, can we use this next year or is there an expiration date? Will this be added to our account automatically, or are you giving us a certificate? Next, are we getting the same number of rooms (two rooms) for that week because that is the number of rooms we reserved before this situation happened.  Thank you and I will be waiting for your immediate response. Have a good day
  Yours truly,
  ********* *******
  
  Here's is the copy of the communication from BBB
  BBB #********
  *******
  
  Unfortunately, you effectively gave your week away to the rental company. Once that happens ****** ***** has no control over that week. It is now a week that ****** ***** cannot get back either. ****** ***** was not a party to the rental contract you signed with the third-party company. Any grievances or reimbursements would have to be discussed with the entity that you contracted with and gave your week to.
  
  However, in the interest of continued customer satisfaction we would like to offer you a free week at one of our resorts as a resolution to your issue. You may contact the Customer Relations department at *********************** to accept this offer.
  
  Regards,
  
  Corporate Customer Relations
  Spinnaker Resorts

   

   

   

  
  

  
  

  
  Regards,
  

  
  

  
  

  ********* *******

  
  

  
  

  
  

   

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a timeshare in August of last year. I went back in January and the salesman upgraded me under False Pretenses. Spinnaker agreed to put me back into my original contract. However, they transferred the $405 month balance to my new account, which no one ever told me was going to happen. I was only told my fee would be $212 monthly.

  Business Response

  Date: 05/23/2023

  BBB#********
  ********
  
  In response to this Consumer complaint, please know that we
  advised the Consumer yesterday of the miscommunication in what fees are owed.
  Due to a recent change in contracts the previous balance of $405.00 is not owed
  and will be removed once final processing is complete. Again, we apologize for
  any inconvenience. Thank you.
  
  Regards,
  Corporate Customer Relations

   

  Customer Answer

  Date: 07/11/2023

  Spinnaker is not following the rules for Association fee's outlined in the signed contract. I have a floating week on even years, which means I do not get billed Association fees until January of 2024. According to state laws they are to abide by the terms of the contract on all fees due.

  Desired Outcome:
  Billing adjustment; Released from contract and ownership

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased $150 time share vacation from Spinnaker Resorts. We were told service dogs of any type were not allowed when we booked the visit. We were then informed not to expect a refund for the down payment. My main issue is that THEY SAID NO TO A SERVICE ANIMAL. This is against the law.

  Business Response

  Date: 06/08/2023

  BBB #********

  **********

  Thank you for contacting Spinnaker Resorts. On or about November 24, 2022, the Consumer purchased a vacation package with Spinnaker Resorts. The confirmation letter to the Consumer advised pets are not allowed. According to the customer records, on or about May 17, 2023, the Consumer advised they would be traveling with an emotional support dog. At that time a Spinnaker representative advised them that we did not allow animals if the animal did not fall under the ADA Requirements of Service Animals. ADA does not recognize "pets" only specific "working" animals. Emotional support pets do not qualify as service animals under the ADA. The following is the definition of Service Animals as defined by the ADA: Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

  Despite, the cancellation policy not allowing for a refund, in the interest of customer satisfaction, we have cancelled the package and are refunding the transaction in full by way of check in the amount of $198.00. If the Consumer has additional concerns or questions they may contact our Telemarketing department at ************.

   

  Regards,
  

  Corporate Customer Relations

  Spinnaker Resorts

   

   

   

   

   

• Initial Complaint

  Date:05/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has gone on for far too long. I have been trying to sever ties with Spinnaker for years now. During the buying process, they were very pushy with making you buy and would not let you leave. They kept bringing over different people to have them talk to you and convenience you to buy. They would also keep lowering the price of the timeshare until you couldn't take anymore and just gave in. I was there for five to six hours because they were constantly pushing you to purchase the timeshare.
  
  Since I got the timeshare, I could not use it when I wanted to and they never had any spots open where I wanted to go. They never had any weeks or weekend availability. They completely lie to you when they are telling you about the timeshare.They were not being upfront with you about any of it.
  
  This has taken a toll on my credit and Spinnaker charges ridiculous prices each month. This takes away from my important bills such as heating, electricity, and my home mortgage. They tell you it will be one price but then charge you with all these hidden fees that we weren’t even aware of.
  
  I have two more sons to take care of now. When I purchased the timeshare, I only had one son. I had to remodel our house because of a train derailment in our house and we are working on getting new windows now. Not to mention, we can't even relocate because of this timeshare that has affected our credit so badly.
  
  I have explained our hardships with Spinnaker and they do not seem to care. I know it is well within Spinnakers power to cancel my contract with them and release me from this burden. I will continue to go through whatever channels necessary to get this completed. Thank you.

  Business Response

  Date: 05/18/2023

  BBB
  #********
  ********
  
  We have thoroughly reviewed the
  Consumer’s statements in conjunction with any available records in their owner
  file and find that the evidence doesn’t support the claims.
  The Consumer agreed to go to a
  presentation where they were only required to stay 90 minutes to receive gifting
  but their attendance is voluntary and they can leave sooner or later than that
  time. They purchased with Spinnaker on May 18, 2021. The contract gave them ability
  to begin usage in 2022.
  They state they have not been able to
  use the timeshare and the reason being is because their first year of usage
  began in 2022 and they failed to pay the associated maintenance fees which restricts
  them from traveling on their week. They could, however, make use of the
  third-party exchange company, ******** *************, but Spinnaker has no
  control over that availability.
  The payments associated with the timeshare
  are fully disclosed within the contract documents as well as other
  acknowledgements where the Consumer agreed they understood the terms.
  Nevertheless, the cancellation they seek
  has already been granted. They stopped making payments on their loan and, as
  disclosed in their contract, by not making payments they were considered in
  default of the agreement.  As such the
  loan department moved to close their account for default and on November 2,
  2022 the agreement was terminated.
  We are sorry that our relationship did not continue, however we
  believe the final outcome was in everyone’s best interest.  If you have any further questions, please do
  not hesitate to contact Spinnaker Resorts at ************ and one of our
  representatives will be glad to speak with you.
  
  Regards,
  Corporate Customer Relations

• Initial Complaint

  Date:05/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 3/25/23 we attended a sales presentation at Spinnaker Resorts in ******** **. My husband agreed to buy into their program as long as they were able to get us out of the contract we held with ******** ********** in ******** **. The salesperson named **** said he cancels these all the time with ******** so we did not need to worry. It has been over 30 days and nothing has been resolved. Spinnaker failed to follow through with the stipulations of the contract so we feel we do not owe them anything. We would like our contact dissolved along with the refund of $3300 for the down payment.

  Business Response

  Date: 05/18/2023

  BBB #********

  ********

  We are in receipt of this complaint notice. Please know we have already received a letter directly from the Consumer and we are responding directly to them. Thank you.

  Regards,
  

  Corporate Customer Relations
  

  Customer Answer

  Date: 06/30/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I received an offer from Spinnaker Resorts; however, I would like to reject that offer.  The settlement does not cover what I am asking for, it does not cover the damage that was done by their company.

  
  

  Regards,

  
  

  ******* ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/30/2023

  BBB #********
  ********
  
  The Consumer claims that they only purchased because
  they were told Spinnaker would get them out of a non-Spinnaker timeshare
  property. Our investigation into the Consumer’s claims revealed that they were
  made fully aware of their options and the costs involved in the attempt to rid
  themselves of the non-Spinnaker timeshare. Our records show that during the
  contract signing with the Verification officer, the Consumer brought up that
  they had discussed getting out of their non-Spinnaker timeshare with the Sales representative.
  The Sales manager was brought in to manage any expectations they had. At that
  time the manager explained how they could use the other Home resort’s Exit Program
  for a fee. He also advised they could do a property transfer for a fee – if choosing
  the second option, we would give them a referral to a third-party transfer company.
   The Consumer’s discussed the options
  between themselves and the Husband decided not to move forward with getting out
  of the non-Spinnaker property. The Husband stated that if he had to pay a fee
  he would rather just keep the non-Spinnaker property. He added that he might
  still want to use it and if not he could sell or give it to someone. Furthermore,
  the Consumer’s did not provide any information or documentation to us in order for
  Spinnaker to assist in any such transaction of the non-Spinnaker property.
  
  We found evidence that refutes the Consumer’s claims that at the time of purchase they were told we would get them out of a non-Spinnaker property. Therefore, we do not find justification for their request.
  However, in the interest of continued customer satisfaction we presented a resolution
  offer that would reduce their purchase price by $1,000.00 to help offset any
  fees that may be charged in getting their non-Spinnaker ownership canceled.
  
  If the Consumer would like to accept the offer, they should
  reply via email to the representative they are working with. If we do not receive
  an acceptance by July 7, 2023, we will close interest in the matter and the Consumer’s
  contract will remain in full force and effect, pursuant to their
  contractual obligations found therein.
  
  Sincerely,
  
  Corporate
  Customer Relations

   

  Customer Answer

  Date: 07/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This resolution is not satisfactory to me; however, I will accept their offer even though they blatantly lied to us, and I have provided proof of the dishonesty on the part of the salesman.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:05/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 we attended an Owner’s update, we originally bought one week every other year so this was an attempt to get us to buy another week claiming that Spinnaker was no longer allowing every other year. As an “incentive” to buy we were offered three free weeks which we could rent to pay for the week we would be buying. In fact, the salesperson said he could rent every week he had available so renting was a given. While we didn’t buy, based on the salesperson’s statement, we decided to rent our 2023 week since we had not yet used our 2021 week.
  
  To rent our unit, we had to book a week and submit that week for rental. About a week before the check-in date, since there was no activity on the rental, we decided to cancel the reservation and use the unit at a later date. When we attempted to cancel the reservation, we were told that since it was less than 30 days till check-in, the reservation could not be cancelled.
  
  Nothing we received indication a reservation could not be cancelled less 30 days prior to check-in. The only reference to cancellation was in the Reservation Confirmation which stated “Cancellation rates may apply”. When we pointed this out to Owner Services, they claimed that it was covered in the Rental Agreement. The Rental Agreement makes no mention of cancelling the reservation, it stated “I ALSO UNDERSTAND THAT I MUST CONTACT *** BEFORE ATTEMPTING TO ********* WITH THE RESORTS’ AFFILIATED EXCHANGE ORGANIZATION IF A RENTAL CONTRACT IS IN EFFECT. Following *** confirmation that the ***** has not been rented, *** will terminate the RENTAL CONTRACT and the ***** is available for owner use. Please note: This MUST be done 30 days prior to check-in date.”. I didn't want to ********* the unit, I wanted to cancel my reservation and use it at a future date.
  
  Due to the misrepresentation made by the Spinnaker sales staff and the inadequate disclosure concerning reservation cancelation policy my unit didn’t rent and I lost the use of my 2023 week.

  Business Response

  Date: 06/08/2023

  Good afternoon,
  
  Please know that we have made contact with this Consumer and will be communicating directly with him. We are currently investigating the claims and will provide an update once it is completed.
  
  Sincerely,
  

  
  

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ownership was transferred in December of 2022. The resort still has not confirmed to the closing attorney that the sale has consummated. The ***** ********* by Spinnaker is holding this up and needs to contact **** Title in **** ***** to get this done immediately. If not completed no later than May 31, 2023,
  further steps may be required.

  Customer Answer

  Date: 04/24/2023

  Please be advised that today at 2pm I received verification of the owner transfer and sale and drop my complaint. ***** * ****

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told this was
  going to be an investment by the salesman **** *******. An internet search from numerous sites show quotes between
  $1 and $200. That is what the resale value is on the timeshare that I was led to believe was a great
  investment. The lies don't stop there. I was told it was tax deductible. These are the ways it could be
  considered tax deductible:
  1. Maintenance fees. The money you pay to maintain the property may be tax deductible, but only if
  you rent your timeshare. If you own the timeshare outright, however, you can’t deduct the
  maintenance fees. This is one of the rare cases where you have access to a deduction when renting
  that you won’t have access to if you own the property or if you have a secured loan on the property.
  2. Loan interest payments. Here again, it depends on the exact status of your timeshare. If you’re
  still making those initial purchase price payments for the timeshare, then the interest can be taxed.
  However, if you have a secured loan on the timeshare property then you may be able to deduct your
  interest.
  3. Property tax deductions. If you’re paying property taxes on your timeshare, and if they are billed
  separately from your maintenance charges, then you should be able to deduct them as well. If
  they’re billed the same, you’ll have a harder time deducting those payments. In some cases, it’s
  simply a matter of asking the management company to send you an itemized bill that shows exactly
  how much you’re paying in maintenance fees versus how much you’re paying for property taxes.
  4. Donations. If you donate a timeshare to charity instead of selling it, then you’re going to be
  entitled to a tax rebate equal to the fair market value of your property. This requires an independent
  appraisal so you can back up the amount that you’re claiming. There are specific regulations about
  how much that can be, and a limit to the amount you can claim as a deduction, as well.

  Business Response

  Date: 05/05/2023

  Thank you for contacting Spinnaker Resorts. We will be reviewing the complaint and contacting the owner to discuss further. The Consumer may contact us directly by emailing ***********************.

  Regards,

  Corporate Customer Relations
  

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been called and harassed for days in regards of the trip, I kept saying I have bills right now and can't pay, and I kept getting pressured to use my credit card and put alittle on it. Two agents came on and took no for an answer. I want a complimentary trip no money upfront.

  Business Response

  Date: 04/13/2023

  BBB ********
  
  
  Thank you for contacting Spinnaker Resorts. We have
  reviewed the submitted complaint however, using the information provided we
  were unable to identify the Consumer as a customer or person we called.  The provided name, phone number, email and mailing
  address do not correspond with any records held by us.  Therefore we were unable to properly investigate the aforementioned
  allegations.  We ask that the Consumer
  provide more specific identifying information if they believe it was Spinnaker
  Resorts that called.
  
  Sincerely,
  
  Corporate Customer
  Relations
  Spinnaker Resorts

  Customer Answer

  Date: 04/13/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: That’s a lie I add missed calls from ************ because they knew my email, I spoke with an agent after 4pm on Wednesday April 12th eastern time 

  
  

  Regards,

  
  

  ******** **********

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 04/13/2023

  We have attempted to contact the Consumer by phone to get more identifying information. A voicemail was left with our contact information. Please contact our Customer Relations department at ***** ******** to discuss this further. Thank you.

  Customer Answer

  Date: 04/17/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I already spoke to someone and just need resolution or a voucher because I have the phone logs of the calls I received 

  
  

  Regards,

  
  

  ******** **********

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spinnaker Resorts have multiple complaints listed on the Better Business Bureau, all of them provide generic responses for the same situation. Misleading information. The company will not make a real attempt to contact you back regarding your concerns but they will however constantly contact you in regards to payment. Prior to the presentation we were told to set aside an hour out of our time to hear more information about the resort. We did not leave for another 4 hours. During our presentation we were made to believe that we could sell our package at any time to someone and that would cover our monthly and yearly cost. If we would've known we couldn’t do so, we wouldn’t have placed ourselves in this position. When we explained to the representative we needed some time, they enticed us with more vacation packages. As a company Spinnaker needs to train their sales representatives to give all of the information. The good, the bad and the ugly and then let the consumer decide if they want to continue or not. But simply, providing them half truths, is wrong. This complaint is to raise awareness to others so they don’t make the same mistake as me, but also to have Spinnaker Resorts release me from this contract. I am not paying for something I’m not using.

  Business Response

  Date: 04/12/2023

  *** ********
  ********

  
  We have reviewed the Consumers complaint and allegations and
  determined their complaint is best
  classified as a request for a release from obligations.
  They purchased in 2015,
  nearly 8 years ago and have utilized every year of usage available to them
  except 2022. Furthermore, we do not note any previous complaints in their ownership
  history. We do however note 2 previous requests in October 2022 and January
  2023 to be released from their ownership.

  
  The Consumer should understand that releasing them from
  their ownership causes a financial hardship to the Association and other
  Owners. Therefore, requirements for such requests are in place for cancellation
  requests; all accounts must be current but the Consumer currently has a delinquent
  association fee account.

  
  In response to their claims, guests who attend the presentation
  are required to stay 60 minutes to receive any gifts there were offered for
  attending; they can leave earlier and forgo the promised gifts or voluntarily
  stay past those 60 minutes. Typically, as in this case, when a guest decides to
  purchase it takes additional time for preparation and review of the purchase
  documents.

  
  They also claim they were told they could “sell our package”
  at any time to cover the monthly and yearly costs. We believe the Consumer is
  referring to the ability to rent their unit. Rental is an option and can be
  done through the property management company, a third-party company or by the
  owner. Moreover, within the contract documents the Consumer acknowledged the
  purchase was affordable and they were not purchasing for any financial or
  monetary advantage such as rental.

  
  Additionally, after the sales presentation our Verification
  Officers, employees of the developer, sit with the purchaser separate from the sales
  department to review the terms of the purchase and answer any questions they
  may have or clear up any misunderstandings.
  Based on the above-mentioned reasons, we do not find justification
  for a cancellation of the Consumers contract however we will forward their
  cancellation request to the Deed & Title department for further review.

  
  The Deed & Title department may be reached by email at ************************* by phone
  at ***** ******** or by postal mail at: ** *** ***** ****** **** ******* ** ******

  
  
  Sincerely,
  
  Corporate Customer Relations
  Spinnaker Resorts