Complaints

This profile includes complaints for Spinnaker Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spinnaker Resorts

  35 Deallyon Ave Hilton Head Island, SC 29928

• 

  Spinnaker Resorts

  700 Blue Meadows Rd Branson, MO 65616

• 

  King's Creek Resorts, LLC

  191 Cottage Cove Lane Williamsburg, VA 23185-5811

  
• 

  Vacation Reservation Center, LLC

  191 Cottage Cove Lane Williamsburg, VA 23185-5811

  
• 

  Vacation Reservation Center, LLC

  191 Cottage Cove Ln Williamsburg, VA 23185-5811

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been long time "owners" at a Timeshare property. We visited the property in June 2022 and attended the obligatory meeting with Sales staff at the location on June 6, 2022. During the meeting we were told that if we upgraded/purchased a different unit that was more points that we could "sell" the points back to the resort to be used for marketing purposes. We had to wait until we paid the 2023 Maintenance fee to have access to the new points. As soon as I paid the maintenance fee on 1/5/2023, I called the resort to find out how I go about selling the points. It was represented to us that we would be able to sell the points, not rent, and we would immediately (within a few business days) receive a check from the company. It was explicitly stated that it was not a rental and we would not have to wait to get the money. The example was made that we could apply the money directly to the principal on the loan so we would save money in interest. This was a gross misrepresentation by the employees as this program apparently does not exist!!! The person that I spoke with at the resort was very unsympathetic and basically put the blame on us because we did not mention this during closing. We had no idea that the person doing the closing did not know about this. It was represented as a "perk: of doing the upgrade. We feel that as a result of the companies misrepresentation the new contract should be voided and we should recoup all monies paid to the Resort as a result.

  Business Response

  Date: 01/13/2023

  Thank you for contacting Spinnaker Resorts. It appears that this complaint originated from our ****** ***** *ocation. Notes reflect that the consumer has been in contact with the management team at that resort who have advised on how to move forward with her request and what their options are. Customer Relations has reached out to the ****** ***** management team for any further information that will be provided directly to the consumer. Thank you again for contacting Spinnaker Resorts.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/2022 - I signed paperwork with Spinnaker for an UPGRADE from a 1 bedroom to a 3 bedroom with a pay out deduction from ********* Timeshare. **** ******* advised the proceeds from the ********* Timeshare would be approx. $12,500.00 and advised at that time I would be able to use these funds to pay on my NEW Spinnaker UPGRADE. On 1/4/2023 I received a check for $1,725.00 - I was in SHOCK as this is a HUGE difference from the $12,500. I do have documentation showing this information, which I am happy to provide. I do not understand how there could be such a LARGE discrepancy and no one making me aware of this in advance of this settlement. I cannot seem to get in contact with anyone from Spinnaker, after numerous calls to explain to me what transpired with this transaction. These misrepresentations by the sales staff was not in agreement to what I was presented verbally at the time of the sale.

  Business Response

  Date: 01/06/2023

  Thank you for contacting Spinnaker Resorts. We show in our records that the customer initiated a transfer through a third party transfer company that Spinnaker referred them to on or about 12/28/2021. We have reached out on the customer's behalf and received verification that the transfer of their ********* timeshare interval was completed successfully on 12/21/2022. We will be reaching out to the customer directly to further assist in resolving any misunderstandings regarding the transfer process. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 01/10/2023

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:  I did receive a call from Spinnaker on Jan. 9, 2023. Spinnaker is not familiar with ******** ***** ******** ***. which is where my check of $1725.00 came from. They are going to look in to this matter and get back to me. 

  
  
  

  Regards,

  
  

  ***** *********

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/10/2023

  Thank you for your response. The Customer Relations department is researching this matter. As soon as any information becomes available, we will reach out to the customer personally. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 01/14/2023

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because(: In 2022, I did not make a transfer, I did a trade in for a one bedroom for the sale of my ********* previous timeshare. This was taking a year, so when I returned to Spinnaker in Nov. 9th of 2022, I was told this should have never taken so long for this sale of *********, by **** ******. She then sold me a #3 bedroom, letting me know she didn't have a 2 bedroom timeshare, and that she would give me the 2 bedroom for the same price. She then said, you are done with your *********, and you should receive a check for $12,500.00. You can then put that on your loan. You will also be able to use your points from ********* for one year. That turned out to be not true, as ********* blocked me when I tried to make my reservation. 

   

   

   

  
  
  

  Regards,

  
  

  ***** *********

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/18/2023

  Thank you for your response to Spinnaker Resorts. After much research into the consumer's ownership file, the Customer Relations department was able to verify that the consumer did, in fact, complete a transfer of their ********* timeshare. For convenience, we have attached the original, signed and dated referral document to this response. The document is dated November 11th, 2021 which matches our notes on the transfer. Per the transfer company that the consumer was referred to, she paid the transfer fee required and submitted all documents requested to facilitate the transfer of her ********* timeshare interval and the transfer was completed on December 21st, 2022. We would ask that the consumer refer to the many provided documents as well as emails in her possession for reference. Unfortunately, the consumer, per her request, no longer holds an interval with ********* to sell. The consumer was also provided with the signed transfer and resale documents that state the following: "I am being referred to a third party company, and that company, NOT Spinnaker Resorts, will be conducting the transfer of the property listed above and the outcome of the transfer has no contingency to my purchase with Spinnaker Resorts." Further, contained on the signed and dated resale agreement the following is stated and initialed by the consumer: "I currently own one or more timeshare/vacation interests and have decided to advertise at least one of these timeshare/vacation interests with Timeshares Only for Sale and/or Rent." We sincerely hope that this can clear up any confusion that the consumer might have with the actions that were taken by third parties at the consumer's request. Thank you again for contacting Spinnaker Resorts.
  

   

  Customer Answer

  Date: 01/24/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  
  

  Regards,

  
  

  ***** *********

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried to reach out to Spinnaker Resorts numerous times in regards to our timeshare membership and we have yet to receive a response from anyone. We find it very concerning that nobody cares to acknowledge our requests. As clients who have paid off their mortgage, it feels like we have been completely taken advantage of and at this point, we want nothing to do with Spinnaker ever again. My wife has fell and now has a permanent spinal injury so traveling is completely out of the option for us. We are hoping that this will get some attention and get some movement towards being released from this. Thank you very much.
  
  **** and ****** ******

  Business Response

  Date: 01/13/2023

  Thank you for
  contacting Spinnaker Resorts. We are in receipt of your recent letter presenting
  us with the consumer’s concerns regarding their purchase in 2007 at the ****** ******* ****** in ******** *********  Thank
  you for your patience as we took the time to review the claims in conjunction with the available records in their owner file.
  
  The consumer’s
  concerns and claims can best be summarized as a desire to be released from their
  obligations due to medical concerns, age, and/or other life circumstances.  Such requests, if granted, place an undue
  burden on the budget of the respective Property Association.  The Association had a reasonable expectation
  when it projected its budgets for the coming years that the purchaser would
  continue to pay their share of the common expenses (i.e. their “Maintenance
  Fees” or “Association Fees”).  Because of
  this expectation ********* **********, as the managing entity for the
  Associations has been alerted to this request.  However, they do document each and every request and periodically they are
  reviewed to determine how to proceed in the best interests of all involved.
  
  The Customer
  Relations department has alerted the Deed and Title department of this customer’s
  request and has been asked to contact the consumer directly with any options
  that they may have. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 01/15/2023

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:  The company has hot responded to numerous complaints issued from me........I have no confidence their promise this time would lead to a conclusion.

  
  
  

  Regards,

  
  

  **** ******

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/19/2023

  Thank you for contacting Spinnaker Resorts. The Customer Relations department has conferred with the Deed and Title department regarding the consumer's request and will be reaching out to the consumer shortly with their options. Thank you again for contacting Spinnaker Resorts.

• Initial Complaint

  Date:01/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spinnaker has placed us in a precarious situation. They have consistently hounded us for their fees over the years, but when we've attempted to come to an agreement to sever our ties with them, they become unresponsive. A few years ago we attempted on numerous occasions tried to reserve using this time share and were unable to book a reservation because it had no availability in the week section only with points which we did not have. When we asked about converting this timeshare into points they said it would be additional $10000.00 dollars.
  
  Truthfully, we should have reported this matter sooner. When we initially met with Spinnaker, we were under a lot of pressure from their salespeople and held well beyond the 90 minute presentation time they informed us of. It became incredibly overwhelming. We continued using it over the years because we felt we had no choice, but this has become too much of a burden now.
  
  The fees keep rising, but there's little change to the services or facilities. Our personal finances have changed as well. ***** has taken a pay cut, so we have to focus our finances on things that are of actual benefit to us. In addition to ***** taking a pay cut her mother has passed away and we have also be incurring the responsibility of her funeral.
  
  The only goal of Spinnaker squeezing money out of you. They do not care what tactics they use or the ramifications it has in your personal life. Due to this, we do not plan on using them for anything travel related again. Our only objective is to have this membership terminated as soon as possible.

  Business Response

  Date: 01/04/2023

  Thank you for
  contacting Spinnaker Resorts and presenting us with the consumer’s concerns
  regarding his timeshare purchase in 2002 at the.  Thank you for your
  patience as we took the time to review the claims in conjunction
  with the available records in her owner file.
  
  The consumer’s
  concerns and claims can best be summarized as a desire to be released from his
  obligations due to medical concerns, age, and/or other life circumstances.  Such requests, if granted, place an undue
  burden on the budget of the respective Property Association.  The Association had a reasonable expectation
  when it projected its budgets for the coming years that the purchaser would
  continue to pay their share of the common expenses (i.e. their “Maintenance
  Fees” or “Association Fees”).  Because of
  this expectation Southwind Management, as the managing entity for the
  Associations, does not currently have a “buyback” or “deedback” program in
  place to easily and readily grant requests such as these.  However, they do document each and every
  request and periodically they are reviewed to determine how to proceed in the
  best interests of all involved. As such, the consumer’s request is being
  forwarded to our Deed and Title department for review and they will contact him
  directly with his options. Thank you again for contacting Spinnaker Resorts.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought this Spinnaker timeshare in 2007. It is fully paid and we no longer use it. We have not used it in years. We requested a title deed back several years ago but was unsuccessful. This company continues to call my phone constantly in regard to HOA fees. I do not want this timeshare anymore.

  Business Response

  Date: 01/13/2023

  Thank you for contacting Spinnaker Resorts. We are in
  receipt of your recent letter presenting us with the consumer’s concerns
  regarding her timeshare purchase(s) at the ****** ******* ****** in ******** ********.  Thank you for your patience as
  we took the time to review the claims in conjunction
  with the available records in her owner file.
  
  The consumer’s
  concerns and claims can best be summarized as a desire to be released from her
  obligations due to life circumstances.  Such requests, if granted, place an undue burden on the budget of the
  respective Property Association.  The
  Association had a reasonable expectation when it projected its budgets for the
  coming years that the purchaser would continue to pay their share of the common
  expenses (i.e. their “Maintenance Fees” or “Association Fees”).  Because of this expectation ********* **********, as the managing entity for the Associations, will need to determine
  how to proceed in the best interests of all involved.

  We have alerted the Deed and Title department and asked that they reach out to the consumer directly with any options that they may have. Thank you again for contacting Spinnaker Resorts.
  

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  
  I am reaching out to make other people aware of how awful Spinnaker Resorts is. They have bantered back and forth with me for well over 2 years and are continuing to make my life miserable.The sold me a timeshare under false pretenses. They will sell you on magical vacations and be able to go wherever you want at the drop of a hat. Then when you call them out on that, they will throw your contract in your face. Mind you this contract was rushed through and I was not given adequate time to read over it before they were taking it back and filing it with the ink still wet. I have not had the experience they promised and in fact the contract contradicted everything that the presentation stated. I am still actively looking for a termination from them and hoping this will shed some light on them.
  
  Sincerely,
  James P

  Business Response

  Date: 01/03/2023

  Thank you for contacting Spinnaker Resorts. The Customer Relations department has received the consumer's grievance and will be reaching out to the Deed and Title department in reference to your request for termination. A representative will be reaching out to the customer at the contact information on file. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 01/10/2023

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:

  
  We didn’t respond because we didn’t realize that we were supposed to respond. We haven’t heard back from Spinnaker resorts at all. So this should be open

  
  
  

  Regards,

  
  

  ***** ******

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/19/2023

  Thank you again for contacting us. The Customer Relations department has confirmed with the Deed and Title department that they will be reaching out to the telephone number on file to discuss the consumer's options for the exit program/termination process. Thank you again for contacting Spinnaker Resorts.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to purchase a rental in . While sitting and going through the contract the one item that we said was a deal breaker was the fact that I could not bring any pets into any rental. At that point **** ****** and *****(who was the main sales agent) told us tht we should register our dogs as service animals, something I would not beable to do. He then informed me that anyplace you wish to go to **** can make some arrangements and get your pets into the rentals. I ws not happy an I told them I do not think this can work and ***** assured me that they have done it before and can do it again. The total price for the rental for purchase was $15,000 and we put down a down payment of 7799.00 on a card that they said was coming from Intervale Credit Card . When we left SC we decided that this was not kosher and texted **** ****** on the 19th of Dec telling him we are recinding the contract and we sent out a return receipt letter to their address advising them of such. **** texted me back that he was sorry we would not go forward and said he was now in a different state and would call me back. Have not heard from him or anyone from Spinnaker. Called Interval on 12/19/22 to cancel a credit card sent to us. We then received an invoice from Interval with a different credit card number with $7799.00 due. I contacted them and they are putting a dispute in . It seems the first credit card that was used was from Spinnaker's own account for I do not have any cards with the number indicated. Spinnaker does not return calls or he letters sent certified mail and now I am suppose to wait for them to reverse the charge of $7799.00

  Business Response

  Date: 01/03/2023

  Thank you for contacting Spinnaker Resorts. We have opened a file within the Customer Relations department and will be following up with the customer directly. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 01/12/2023

  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  
  

  I am rejecting this response because:

  They have not contacted me at all only the bank that they deposited the money into asking for payment.  Now what.
  ******* ********  
  

  
  

  
  
  

  Regards,

  
  

  ******* ********

  
  
  

  
  

  
  

  
  
  

  Business Response

  Date: 01/17/2023

  Thank you again for contacting Spinnaker Resorts. The Customer Relations department has opened a complaint file that has been assigned to a member of our team. You should be receiving a call soon regarding the next steps in our review process. Thank you for contacting us!

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the business numerous times to cancel as I was told when I purchased that if I no longer wanted the package I would receive a full refund of my $549.00. Which was purchased for the time share presentation package. I contacted was hung up on when I spoke with someone who was refunding my money. I was given the run around busy signal etc. I finally spoke to someone who told me they would not refund my money but $100. I was arguing with them and explaining that this was not told to me when purchasing and is misrepresentation fraud on the companies part. I have health issues which I expressed and would not guarantee I could keep this package which they reassured it could be refunded. I continue to contact and no assistance or supervisor would speak to me about receiving my full refund. By giving me a partial refund of $100 is not satisfactory. They commited fraud also by saying you will be staying at there resort and when the woman refunded the $100 said no you will be staying in another third party hotel. That is not part of the contract. I would like my full refund of $549.00 to my account immediately. I just purchased this is September and have been asking for a refund from them. I've been looking for assistance and would like help with this situation immediately. Thank you.

  Business Response

  Date: 01/03/2023

  Thank you for contacting Spinnaker Resorts. Our records indicate that the consumer was refunded for the entire purchase amount for all packages purchased on 12/29/2022. This should clear up any issues with the customer. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 01/12/2023

  Hello,
  
  This issue was resolved and the company refunded my money after some phone calls back. I had a death in my family which is why I hadn't replied. Thank you for your assistance. 
  
  Thank you,
  ***** ******* 
  

  
  

• Initial Complaint

  Date:12/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I visited ****** **** ****** in the last week of December 2021. We had booked a **** ******* hotel for the stay where in the lobby we were offered 3 days of lodging, together with a Spinnaker timeshare resort tour after attending an hour presentation. We agreed to stay at the ********* ****** and later at the meeting, the salesman offered us a week for $18,000 which we promptly declined. Later he offered a non-deeded floating week for $6,000 in any Spinnaker Resort for a down payment of $1199 and a monthly payment of $113.93 for 0% for a year which was not true because I realized last Friday that I was being charged a whopping 16.90% interest. We really liked the ********* ****** and based on what the salesman presented to us; we bought the deal thinking that we could enjoy that same resort every year at Christmastime and that also we could exchange our week for 2 weeks anyplace in the world, specifically ****** ***********, and the ********* ******** due the fact that ****** **** ****** was a premium location. Last Thursday we stopped by their office and asked for an owner update for help in reserving our much-desired vacation only to be told at a sales presentation that what we had bought for $6,000 was crap and therefore we should UPGRADE for another $15,000. At this point, I became upset at being abused and taken advantage of.
  
  The saleslady told us that we could never stay at the ********* 8.6/10 resort with what we had bought, that instead could only book our week at the ********, a very old villa development rated at only 5/10, which is so low that we could never trade our week for 2 others for any decent quality resort in the world since exchanges are done only for similar quality. On top of that, we also found out that we did not have a week to use this year! This news was a low blow for us because we had anticipated enjoying our New Year 2023 in ****** ****. We then realized we were victims of a high-price bait-and-switch scam.
  
  Not only we were treated with so much anger, scorn, and disrespect at that meeting last week to the point that my wife ran out in tears to our car before it ended, feeling cheated and lied to by all these high-pressure sales con artists. For these and other lies too numerous to list here, we are requesting the cancellation of contract #****** and a full refund of all payments made up to this date in the amount of $2,566.16.
  
  BTW This company has a record of the same behavior in your files.

  Business Response

  Date: 12/15/2022

  Thank you for contacting Spinnaker Resorts. The Customer Relations department is reviewing the claims described and will be contacting the consumer directly. After a thorough investigation is complete, we will provide an update. Thank you again for contacting Spinnaker Resorts.

• Initial Complaint

  Date:12/09/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** and I have called Spinnaker Resorts countless times and have yet to hear back. The sales associate led us to believe that purchasing the share would be a significant investment. In reality, we have been scammed out of thousands of dollars by this company. Spinnaker Resorts never respond to our complaints because they know what they have done to us is unjust. We walked away from our meeting, and someone said they would offer the deal of a lifetime. ****** and I signed our life away to a company built on lies and deception. Due to our age and health issues, we cannot travel. ****** has COPD, and we have tried to express this to Spinnaker. Instead of the company having compassion, they are only out to get our money. We cannot continue to pay for a timeshare that we can not and will not use. Please stay far away from this company before making a purchase; please do your research. We are only asking for options to sell the share to the resort. We are asking to have our contract canceled.
  
  Thank you
  ****** & ****** ******

  Business Response

  Date: 12/09/2022

  Thank you for contacting Spinnaker Resorts. We have thoroughly reviewed the customer's ownership file and found that their contact in the past reflected no grievances concerning their ownership with Spinnaker Resorts. However, notes do reflect that they may have hired a third party resale company to aid them with their request to be released from their ownership and likely found little to no result. We recommend they contact our Deed and Title department by contacting us directly. Their request for release appears to be regarding personal hardship due to unforeseen circumstances. We ask that they please email ************************** with their request. Thank you again for contacting Spinnaker Resorts.

  Customer Answer

  Date: 12/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** ******