Complaints

This profile includes complaints for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pathward Venture Capital, LLC

  5501 S Broadband Ln Sioux Falls, SD 57108-2253

• 

  MetaBank

  1600 Terrell Mill Rd SE STE 400 Marietta, GA 30067-8307

• 

  MetaBank

  9000 Wessex Place #101 Louisville, KY 40222

• 

  MetaBank

  3448 Westown Pkwy West Des Moines, IA 50266-1151

• 

  MetaBank

  PO Box 1307 Storm Lake, IA 50588

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Serve prepaid card because I needed to pay my electric bill online. I didn't have my regular debit card on me and my electricity was shut off. I purchased the card for 2.00 and added 25. When activating it, it says you have to register it to use it online. I put all of my information in that was requested and was denied. How you can deny someone a prepaid debit card that they already added money to is beyond me. It's absurd and I've never heard of such a thing. My blood is boiling because I'm out of money and my electricity is still off. I called the number on the back of the card and I couldn't understand the lady of course, but I believe she said I was not approved and that I could only use the card in stores, and if I tried to register it again, it wouldn't work. She said that my identity wasn't able to be verified because of a mistake when putting in my information, which was incorrect. So the card was/is useless. I asked her how I could get my money off of it and she said there was no way to do that. The next morning I was charged a 10.00 "monthly fee" So the moment I tried to pay my bill it wasn't allowed because I had to "register" the card before it could be used online. Then when I try to register it I'm denied and told the card is no good but then you charge me a 10.00 "monthly fee"??? How does that work? Scam, thieves, con artists! I called customer service yet again and demanded my money back which was denied, I asked to be transferred to management in billing, but I was transferred to just another associate and was denied. I worked for a prepaid debit card company in the past and I am aware that refunding this charge is indeed possible but was denied again when I made it known I knew that it was indeed possible and if they could not refund it, then I wasn't speaking to management. He agreed and said he would transfer me to management. Put me on hold and I waited and waited and waited until I couldn't wait any longer and hung up. It was a game to them. They take people's money and laugh in your face when you try to request a refund. This company needs to be put out of business. The number of complaints here through the BBB and the fact that they have a -1 rating says a lot. Why are they still able to sell these cards? Time to do something about it! I want my money back. I am a single mother living paycheck to paycheck. I have a prepaid electric bill that I can only pay online and now because of these jokers my electricity is still off and I'm out the money I had to pay it. I am extremely pissed off and put out. I want my money back and since this stupid card has no use, the card number is 4930 8010 3710 1456 cvv 862 so you know who to refund the money to!!!!!!!!

  Business Response

  Date: 03/06/2024

  Hello ********* ******

  We apologize for the inconvenience, but InComm is requesting more time to resolve your complaint.  We will provide a resolution by 3/15/24 at the latest.  

  Thank you,

  Pathward Customer Service

  Business Response

  Date: 03/11/2024

  March 11, 2024
  
  ********* *****
  **** * ********* **
  ********** ** *****
  
  Re: BBB Complaint
  Case # ********
  
  
  Dear ********* *****
  
  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
  out to Pathward to clarify the action on your account. The response from InComm is attached
  herein.
  
  Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
  contact information on the attachment.
  
  
  Sincerely,
  
  Pathward Customer Service
  
  

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank is trying to collect when it was in bankruptcy and discharged in 2010 it been a long time I think it's a Scam was told since dept was not paid I have to file 1099 with IRS i think this is false

  Business Response

  Date: 02/21/2024

  February 21, 2024
  
  **** ******
  **** ***** **
  ******* ***** ** *****
  
  Re: BBB / AG Complaint
  BBB Case # ******** / AG File # ************
  
  Dear Name,
  
  Pathward received your complaint from an Better Business Bureau (BBB) and the Attorney General.
  Thank you for reaching out to Pathward with your issue.
  
  Pathward, N.A. (formerly Metabank, N.A.) sponsors prepaid debit card companies, tax companies,
  and some loan companies. While we work with partners to fund loans, Pathward, N.A. does not
  actively collect on old loans as you described or provide Customer Service directly for those loans. If
  there was ever an old loan that involved MetaBank/Pathward, it would have been sold off years ago
  or simply written off. You would have to work with that collection agency if they purchased such a
  loan or debt.
  
  You should always do due diligence before working with any collection agency. First require them
  to mail you USPS (not email) validation of the debt. If they can't provide statements and other
  details of the loan, you should be very suspect of their right to collect the debt. You should check
  with the three credit bureaus as well to see if there is any debt there being reported. You should
  be very suspect if there is no debt reported to any of the credit bureaus. If there is a report, If
  MetaBank or Pathward is in the tradeline, dispute that report at the credit bureau and request
  removal of the tradeline. Remember, old debts are sold and resold all the time. Pathward, N..A. is
  no longer directly affiliated with any older debts we have previously sold off and are not the
  company actively collecting those debts. You do have rights under the Fair Debt Collections
  Practices Act (FDCPA) against abusive, deceptive, and unfair debt collection practices used by
  collection agencies. To be clear, your complaint is with the collection agency calling you, not
  Pathward. We are not collecting on any old debt and the company contacting you is not doing it
  on Pathward’s behalf.
  
  Should you have continued concerns, please do not hesitate to reach out to Pathward by calling
  the number below.
  
  
  Sincerely,
  
  Pathward Customer Service
  
  Pathward, N.A.
  **** * ********* ****
  ***** ****** ** *****
  ** ************
  ** ************

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 'ChooseYourCard' gift cards for Christmas 2023. When I tried to redeem them online, each time it said there was an error and instructed me to call customer service. I did that. The customer care person had me clear the cache on my computer and try again. Didn't help. I tried on 3 different units: my desktop, my laptop, and my smart phone. Same results. I have called a total of 11 times since the first of January. I keep getting told "we're working on it". On the 5th call the girl said she would contact the first guy I talked to and have him call me back the next day. He didn't. On the 6th call I was told to call the number on the back of the card and ask for card replacement (###-###-####) which I did. The woman I talked to took all the information and DID, in fact, send me 3 new cards. I received them on January 26, 2024. I activated the 3 new card numbers as instructed. Then I inserted the NEW card numbers on the website to redeem them. SAME THING. SAME ERROR MESSAGE! I think this has to be a scam and want the money refunded to me. 2 of the cards were $50 cards and 1 was a $20 card. 11 calls and being on hold 15 to 20 minutes each time is too much effort. Please send me the $120 I would have in gift cards as intended by purchaser.

  Business Response

  Date: 02/29/2024

  Resolution attached.

  Dear **** *****
  
  Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue
  with your ** *** Gift Cards.
  
  We truly regret the experience you have encountered when attempting to redeem the cards of
  your choosing. Per your request, a refund check is being issued to you in the amount of
  $120.00, and we have left you a voicemail advising of this update including our direct contact
  information should you have any questions or concerns.
  
  Please know that all calls are recorded for quality assurance. We are currently investigating
  your interactions with customer service and will be sure to appropriately address any errors
  found. Thank you for bringing this to our attention.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our
  customers have a positive experience with our product. Thank you for bringing this to our
  attention. Please call if you have any questions, or if we may be of further assistance in any
  way.
  
  Sincerely,
  
  
  
  Complaints Research Team
  InComm Financial Services, 

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 meta bank reissued my 1st & 2nd economic payments. They sent them to my old address as they stated they were unable to do a change of address & it need to be updated with the IRS. Which it had been. Meta bank told me they issued my 1,400 & 600 $ payments back to the Irs on June 19th. I contacted congressman **** **** & the IRS & they both said meta bank never sent my money back to the IRS. Today is February 6th 2024 & the IRS still hasn't received my money. I called meta bank two times today , with a hold time of 1 hour each call & was then disconnected twice. This has been going on with meta bank for almost 1 yr now. I also asked if they could send me a statement showing the funds being sent back to the IRS & was told they couldn't do that.

  Business Response

  Date: 02/21/2024

  February 21, 2024
  
  ******* *******
  *** * ********** **
  ******* ** *****
  
  Re: BBB Complaint
  Case #********
  
  Dear ******* *******,
  
  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
  out to Pathward to clarify the action on your account. The response from Money Network Financial,
  LLC is attached herein.
  
  Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
  contact information on the attachment.
  
  Sincerely,
  
  Pathward Customer Service
  
  Pathward, N.A.
  **** * ********* ****
  ***** ****** ** *****
  ** ************
  ** ************

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the the 2nd of Feb 2024 I purchased a prepaid debit visa card through spendwell, I put thirty dollars on it to pay a bill online! I came home registered the card online and was told I was denied. Contacted customer support was told to re-enter it manually I did and it was denied again, called customer support back and they said I must have entered it wrong! Then I was informed that I cannot use the card except to make a purchase! I was denied a prepaid card that I can't even get my money back to pay a bill that is now overdue! I filed a complaint through pissed consumer and received a call from spendwell, telling me there was nothing they could do!

  Business Response

  Date: 02/21/2024

  February 20, 2024
  
  ****** ****
  **** *** **** *** ** ********* **
  ****** ****** ** *****
  
  Re: BBB Complaint No. ********
  
  Dear Ms. ****:
  
  Receipt of the above styled complaint is hereby acknowledged. We attempted to contact you via the email address
  provided in your complaint, regarding further necessary information needed to investigate the issue with the card
  accounts.
  
  We have not received the necessary information from you in order to investigate the issue. If you will furnish the
  requested information, we will be glad to investigate and resolve the issue. As always, we strive to ensure our
  customers have a good and equitable experience with our products. Until we receive the requested information to
  correct this issue, we consider this matter closed.
  
  To properly and promptly research this issue, we are needing your card or order information. You can fax a copy of
  the requested information to ************ or respond to the email we sent.
  
  We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions,
  or if we may be of further assistance in any way.
  .
  
  Sincerely,
  
  Complaints Research Team
  InComm Payments
  **** ****** *** ***
  ******** ******* *****

  Customer Answer

  Date: 02/21/2024

  I did not receive an email from spendwell asking for a copy of the card

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a $50.00 gift card for my birthday in sealed packaging. I had to call to activate it. I went to spend it and it was declined. I called back the same number to find out what the problem was. They said that I had spent it at a ****** in Garden Grove California. I said that it was impossible since I live in Washington State and have not left the state. I had to file a claim. Than they e-mailed me asking for the receipt and pictures of the card. I sent them pictures of the card and said I do not have the receipt because it was a gift. Later I emailed them again to find out if I would get a replacement. I never heard back from them. I feel if they were a legitimate company they would have made things right and replaced my $50.00 gift card. What this business is doing should be illegal. They are selling gift cards that cannot be used by the person that receives them. How could somebody in California use my gift card if it has never left my possession? I have wasted so much time trying to get this resolved.

  Business Response

  Date: 02/16/2024

  Resolution is attached 

  Customer Answer

  Date: 02/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *****

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a meta bank/ pathward ******* ******Card. This is a preload card. I use it to add money on to pay bills. On January 25th the card was locked as a fraud alert due to amount of deposits. I make 700-800 weekly in tips along with my payroll check. Meta bank locked the card due to $10,500 being added to the card over 14 weeks. Meta Bank is holding funds and refusing to allow me to use the card.

  Business Response

  Date: 02/15/2024

  Resolution is attached 

  
  Dear ***** *******
  
  Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
  out to Pathward to clarify the action on your account. The response from Money Network Financial,
  LLC is attached herein.
  
  Should you have continued concerns please do not hesitate to reach out to Pathward or utilize the
  contact information on the attachment.
  
  
  Sincerely,
  
  Pathward Customer Service

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son has this issue, and this message is his:
  
  To start with, I am complaining about "paychek plus" which the company I work for (**********) is currently paying me through. I have been locked out of my account due to multiple instances where I put the wrong information. I assumed it meant my actual debit card's 3 digits on the back, when it was talking about the 3 digits on the back of the paychek plus card.
  
  Since then, I have tried researching this company and ways to get my card unlocked once again, often just seeing "call the company via this number". The problem is that every single one of their numbers is a bot, or a list of ads, and when it actively says a line will lead to more information, ( the number ************** for example) it leads to the EXACT same number over and over. It won't let me speak to a real human and my account cannot be unlocked.
  
  This issue began on Sunday, with the error message at first saying "Unable to validate your card account, please try again" and, when I can only assume my account was locked (with no notification of such an action occurring) it still gave the same message, despite my correction of the information. "Unable to validate your card account, please try again".
  
  I currently have $250.16 locked up in this account from my last paycheck that I cannot access.

  Business Response

  Date: 01/11/2024

  Hello **** *****

  We're unable to locate the account with the information provided.  In order to locate the account, we would need the full 16-digit card number or the name and address of the account owner.  If we were able to locate the account, we would not be able to provide you any information because as you say in your complaint, it's your son's account.  We recommend having your son call 833-350-0506.  This number goes directly to a Pathward representative who will assist him with an escalation for his Paycheck Plus account.  If he would prefer to resolve this through the BBB, we recommend he file a complaint using his information along with the 16-digit card number or images of the front and back of the card.  We can assure you, calling 833-350-0506 will result in a quicker resolution.

  Thank you,

  Pathward Customer Service

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the exceed money network card through money network issused by metabank for walmart and money let someone hack my card for a total of $6,814 and i have sent them all the info the requested with the amounts of all the fraud charges with the amounts and the exact dates of when the fraud charges happend

  Business Response

  Date: 01/22/2024

  Resolution is attached

  Business Response

  Date: 01/23/2024

  Hello ****** ********

  Per the resolution that was attached to this complaint yesterday, the dispute was denied. Money Network provided reasons for denial.  With Money Network denying the dispute and no new information provided, we consider this matter closed.  Please contact Money Network at ************** if you have any questions.

  Thank you,

  Pathward Customer Service

  Customer Answer

  Date: 01/23/2024

  
  
  Complaint: ********
  
  
  I am rejecting this response because:  moneynetwork let someone hack my account
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13th, 2023 at approx 2:30pm, our family purchased a Vanilla gift card at Walgreens located on Washington St in Stoughton MA.The purchase amount was for $305.95. Within hours of purchase, we attempted to activate the card but could not do so because the physical card was damaged in that the card number was illegible. We immediately returned to the merchant at which point they said they could not do anything and to contact the card issuer. We contacted the service number provided in the card agreement. The automated system would not direct to us to a service agent. The website only directs customers to an FAQ and denies customers such as myself the ability to seek resolution directly.
  We then immediately contacted our local police.
  The following is the only legible information we have with this card: Below the Barcode read** ****** ***** *******************

  Customer Answer

  Date: 02/01/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******* ********